Lots of problems with droid razr maxx hd

I think they all started after the update. My phone was working fine before that time but since then all sorts of strange stuff is going on and I don't know if it's due to the update or if it's the phone itself. The problems are as follows:
1. Phone seems to get stuck and gets hot....but not while I'm using it. I will go to use my phone and the screen is stuck to black and the phone is hot. I have to turn the phone off (sometimes takes several attempts) and I remove the otterbox and let it cool down. When I start it up it is fine. Sometimes it gets hot and the battery suddenly drops but it isn't stuck...I check to see if it's updating something but I shows that nothing is happening.
2. Sometimes it won't send my text......I just the "sending" notification.
3. When someone sends me a group text, I suddenly do not get the first group message (which explains everything) but I will get everyones reply.
4. It suddenly will no longer allow me to send a photo by text...it will let me send it by gmail. If I try to send a photo or retrieve a text with a photo someone has sent me, I will get the notification that "unfortunately messaging has stopped"
5. It randomly turns itself off or get stuck in the black screen (this is not good when it turns off during the night and it is your alarm clock.
Anyone with similar issues?

We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Yahoo email stopped syncing with Droid Razr Maxx

Was working for over a year and just stopped working. gmail account still ok with sync.
Anyone help!
LC

Start by clicking on various links on this discussion Yahoo email stopped syncing with Droid Razr Maxx which is your discussion.

Bluetooth Issue with Droid Razr Maxx

I have had my Razr Maxx for about 3 weeks. From the jump I have had problems playing music thru several bluetooth devices. It will play fine for a few minutes, then music will start stuttering(dropping in and out) and continue to do so. Music plays fine when playing thru the phone speaker or wired headphones, but fails when using bluetooth. I called in, and they sent me another phone, and the same problem is occurring with the new one. I'm figuring its a software issue, bc I had no problems with my Droid X. Is anyone else having this problem?? I probably listen to music just as much as I talk on the phone and this is def. frustrating.

Hey CornyJoe: Time to invest in a Case Bubba they cost no more than a good pair of Golf Shorts an they'll make it look good an Protect as Well . Here are a Few Choices to go with. Enjoy! b33
Well Here's a Few Options to Get you Started: Take a Look an See witch one Works the Best for Ya For me i Have the Leather Flap Pouch an the Pop in Case with the Kick Stand. One thing to Remember if you Decide to get a HD Station for your Maxx it cannot Go into the Station with the Fitted Cased attached to it. I have Tried them An it just Does not Work.. Good Luck in your Choice an have Fun with your Maxx One more thing to Add Body Glove has a Case as Well.
i put my Maxx in my Oakly Glasses Bag: I put one in another for a little more thickness an Protection an they make for a really good thing to Clean the Razr's Display as the Bag is Made for this type of thing. Here is Also the Body Glove Case Not a Big Picture but if you Click on it. The picture should get a little Bigger in size.. B33
Hard Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless
Soft Shell Case for DROID RAZR MAXX by MOTOROLA from Xentris Wireless

Problems with Droid RAZR HD

Hi,
        I have had to post this into the Droid RAZR MAXX section due to the Droid RAZR HD no longer being posted on Verizon's site anywhere. I first acquired this phone on 6/18/2013. After a month I started having a few problems with the phone. Being my first smart phone I just thought thats how it operated. In December of 13 the problems had gotten so bad that I had gone by my local store several times and was basically told that if I wanted a different phone to buy one off Craigslist. I couldn't believe that! The phone was only 6 months old and still under warranty. The associate never offered to complete a warranty claim either. Since then I am on my second replacement, third phone all together and have called Verizon a few times about every phone I get that turns out to be defective. Would Verizon not allow an exchange seven months into a two year contract if every phone I've had has been defective? I mean, its not even on their web site anywhere and the Droid RAZR MAXX is and it came out the same time as my Droid RAZR HD.
       A VZ rep once offered to exchange and downgrade me only to another Droid. I did not care to downgrade and stay with the Android OS. I want to get away from the Android OS completely and change over to an Iphone and be done with it. I'm not asking for the latest and greatest Iphone just because it might seem as though "I dislike the Droid I have now". I want to change over to an Iphone because every Droid I get turns out to be defective. I wish I had NEVER EVER selected the Droid in the first place and hope I don't regret signing up Verizon, their service is awesome and CS is great too. I've just been in this string of defective phones that's not even listed on their web site anymore and I don't care to have a phone that locks up and freezes when I need to make a call.

    We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport

Battery problems with Droid Razr M

Over the last 2 weeks my droid Razr M has lost battery power. It appears that my screen is using anywhere from 42% to 55% power. I have had a "soft" update done at the store and that lasted about 2 hours. My screen is on auto batterty saving mode, and dims after 30 seconds. I generally use my phone for texts, limited calling and occasionally checking my email. I have not downloaded anythig lately. Up to this point my battery life has been good.

Keep your screen lighting to no higher than 20-25% and do a normal reboot again. Next try to rebuild your battery by doing the following:
Li-ion batteries needs to have a rebuild charge from time to time. Give this a try, Do a full 6-8 hour charge with device in sleep mode, next run it down to about 45-50 % and then a 4-5 hour charge. After that use your device and take it down to 30%. Another 6-8 hour charge and then down to no lower then 20-25% and one more full 8 hour charge. At that point your battery should be rebuilt back to a normal life cycle. This should eliminate a short battery life if all is working normal.

Problems with Droid RAZR phone

I purchased my Droid phone 12/19/12. Circa 2/5/13, I started having problems with it, that are still continuing as of today, 2/20/13. I went into a VZ store twice in the span of 4 days about these problems. On the first visit, the VZ person did a phone reset and other stuff, didn't work...no surprise, right? They might as well have told me to unplug it for 30 seconds, plug it back in and try again. A few days later, after the problems didn't go away, I went back in and the employee, after reading documented information from previous visit, automatically ordered me a replacement phone. Once I got the replacement phone, I refused it because it was a certified used phone. I spent nearly $180 for a BRAND NEW phone and I'm suppose to accept a used phone and possibly have even more problems? I don't think so. I sent the phone back the day after I got it with a long letter protesting the replacement phone and giving a detailed description of the problems.
So, I am posting this note, along with (some of) the problems, to see if anyone else in the VZ world has had these problems; with the Droid or any other phone, and how to fix them. Here are the problems:
Several times a day, it will show the time as 15 minutes late than what it is (if real time is 4:45, my phone will show 4:30; if real time is 8:36, my phone will show 8:21).
Related to the time problem above, it incorrectly lists my texts (sent and received); it will show that I responded to someone’s text 15 minutes before they sent their’s.
On Thursday, February 7, 2013, I was unable to call out when I really needed to. It took me 4 attempts to be able to call my boss. The phone got stuck on “dialing” and the call never went through. Even after turning my phone on/off twice, I still could not call out.
Any advice how to fix these problems; at least the time problem?
Thanks,
Joe

Hey there AshleyR0518. I want to start off by thanking you for your continued support to Verizon Wireless. Customers like yourself have allowed us to grow into the company we are today and we are forever greatful. I am saddened to hear that your most recent experience has caused you to look else where and I want to do whatever I can to retain your business. I am here to provide you with the customer service you deserve.
I am sorry to hear about the issues that you are having with the Droid Charge. That is one to many issues to be having so I can certainly see why you are upset. The Droid Charge is a great phone, we just need to see what is causing the issues with the phone and make sure those bugs are exterminated.
I am sorry that the store wasn't much assistance to you. They should have been able to resolve your issue in an efficient and professional manner and by your description we did not do that. If you provide the specific store location I can submit feedback to the store manager so that we can assure that this never happens again.
How many hours do you get out of the Charge battery? The specs say you should get about 11 hours out of the battery, but that could differ on how you actually use the device. Do you have any battery saver or task killer apps? Sometimes these apps can do more harm to the battery than good. If you do please uninstall them and test the battery to see if the battery life improves.
As for the phone freezing, this could be caused by a third party app that possibly has a corrupt file. To test, please put the device into safe mode and let me know if the freezing issue persists. For steps on how to put the device into safe mode please visit http://vz.to/n2EIBZ. If the phone doesn't freeze while in safe mode, that means that a third party app is causing the device to free.
When is your upgrade Ashley? Dial #UPG from your cellphone to find out.
Also if you are still under warranty we can replace your device at no cost to you as long as there is no physical or water damage done to the device.
I want you to remain with us and also have a fully functional phone. There is alot more we can do than a factory reset and we are here to assist. Please try the steps provided and keep us updated on your results.
NickB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Issues with Droid Razr Maxx Camera

My cousin lost all camera switching (front to rear-facing) capability, both in the camera application and Snapchat. I did a hard factory reset on the phone and looked for any new OS updates, but he seems up to date. Has anyone else encountered this problem?

Try Running a System Cache: Here's how to Run the S.C.C:. Give it a Try
With the phone ON Just tap the Power button to blacken the Display ( Don't Shut the Phone off ) Follow these Instructions
Press and hold the "Volume Up & Down at the same time" While doing that press the Power button. till the screen comes back on When that does that let off the Power button ONLY   Wait till you see a White screen   Follow to Step 2.
When presented with the White Boot Mode Selection Menu release the Volume buttons.
Press "Volume Down" to scroll down to Recovery then immediately press Volume Up.        Step 4 will Follow
From the Red triangle in Little Droid on the screen, press and hold Volume Down. for 10 sec. While doing that press for a Second the Up " Volume "
The Next screen You will have 5 choices Select Clear the Cache Partition it's the 5th choice.. then press the Power button.
Select reboot system now then press the Power button.
    And that should be it. b33

Problems with Droid Razr

I sent a couple of message to my e-mail from my phone. Shortly on after that night I got a thing on the top of my phone saying that there is 4 items waiting to upload and Remote device offline. I have no idea what this could possibly be. Everytime I push on it to open it, it just closes it and doesn't remove it from my phone. It is driving me nuts!!! Any ideas as to what it could be and how to get rid of it! Please Help!!!

Hello Kelt11JR,
Don’t let it drive you nut!! (Smile) I would love to assist.
First, I’d like to thank the Community for the great feedback & suggestions!
The notification is being generated by MotoCast. The RAZR is detecting that there is something on the device to be uploaded to the remote device (e.g. PC), however the remote device (e.g. PC) is offline. The message will not go away until the remote device becomes available. To disable this notification:
1. Make the remote device available (power it on with internet connection, etc)
2. Disable MotoCast settings on the RAZR as follows:
-Enter either My Gallery or My Music application
-Press the Menu key
-Select Settings
-Select MotoCast settings
-Select MotoCast auto upload settings
-With the "MotoCast auto upload option, uncheck/deselect this option
This will remove the notification. Please let us know how this works out for you.
Thanks,
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

After one year, my Droid Razr Maxx is shutting off on its own.

After one year without problems, my Droid Razr Maxx has begun to shut off and occasionally restart on its own several times a day. Sometimes when it shuts off, it can take as long as fifteen minutes before it will start again.
I have tried deleting all of the applications I've installed since recently before the problem began, but the problem persists. Is this a known issue? Have there been any recent updates that might be causing this behavior? Does anyone have any additional things I can try before sending my phone to Verizon?
Thank you.

I also have this problem which occurs under two sets of conditions. First, if the device is left on charge for a couple of hours after getting to 100% it shuts down and cannot be re-started with the power button. The second is that if I take the device out of my belt holder and leave it alone for a couple of hours, it shuts down the same way,
How to re-start the phone
For both conditions, the device can be re-started by simultaneously holding the power button and the lower end of the volume button. This produces what is called a "soft boot."
It has worked every time so far since the problem cropped up earlier this year. I got the device in March 2013.
Addressing the cause
Verizon in its forums advises users to clean the cache with a complicated series of steps that drop the user into a normally hidden portion of the operating system. See URL below.
https://community.verizonwireless.com/thread/801488
I am using Easy Cache (URL below) to clean out trash files that accumulate on the device, Unlike prior versions of Android, in 4.1.2, here is no easily accessible menu option to do this. So far over a period of several months I have not had any issues with Easy Cache other than its constant promotion of additional Apps in which I have no interest.
https://play.google.com/store/apps/details?id=com.bazinga.cacheclean&hl=en
Note that trash files accumulate quickly and that a clean out at least every other day can remove several hundred megabytes of temporary files.
Theories about the cause of the problem.
The first is that in the case of leaving device on charge for too long produces a false signal to the operating system of an extremely low battery condition and the device shuts down.
The second is that in the case of leaving the device on a desk for several hours,with no detectable motion, sets off a routine in the operating system to protect the battery draining completely. This issue is a head-scratcher since there is really no difference between doing that and leaving the phone on your nightstand for 6-8 hours while you sleep.
Feedback to Verizon and Motorola.
This problem needs to be fixed. A review of various Android forums on the Internet shows a lot of traffic about it some of it going back more than a year. See this shortened version of the Google search string http://bit.ly/13Q6pkp
This is not something you can stick you heads in the sand about as disgruntled customers are reporting in this problem forums, and with increasing frequency, they are returning the phones or seeking alternatives.

Droid Razr Maxx/Issues with Exchange Sync and Texting

I have a Droid Razr Maxx. Since the KitKat update to 4.4 in May 2014, my Exchange email account will not sync. My Comcast account does. If I power cycle the phone, it will sync the Exchange account for a short time until I receive the following error message: 'couldn't open connection to server due to sec..." When I touch the error message, it just goes away. If there is more of the error message, I'm unable to see it. I have removed the Exchange account and added it back in three times. My IT department indicates they have not made any changes to the security levels, but have fielded several questions from other Android users with the KitKat update. My text messaging service also stopped. I've been reviewing all forums and tried different things, but to no avail. I went to the Verizon store, who just said that there have been 'lots' of complaints about KitKat and that I should buy a different phone. This $200+ phone is only 7 months old. Please help!!

After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone.

Droid Razr Maxx Internet Connection Problem

I have had the Droid Razr Maxx for several years. Recently (especially since the last update), my Droid Razr Maxx's internet connection is extremely poor and mostly non-functional. In fact, I normally shut off the WiFi since it rarely works. It does not function in my home or any other place. My router is fine and many other devices connect normally to my router (it is not the router). This seems to be a Droid Razr Maxx problem. I've removed all connections from the device, but nothing seems to work. I included the phone information below. Is there any viable solution to this problem? I'd appreciate any help.
Android version: 4.1.2
System version: 98.72.165.XT912.Verizon.en.US
Baseband version: CDMA_N_05.21.00RLTEDC_U_09.1D.00
Webtop version: wt-3.0.0
Kernal version: 2.0.8-g3617609 hudsoncm@ilclbld32 #1 SMP PREEMPT Thu Nov 21 14:19:19 CST 2013
Build number: 9.8.20-72_VZW-16-5
Build date: Thus Nov 21 14:10:17 CST 2013

Well, I think I may have figured out the problem. The guest network on my router was apparently interfering with my regular network and not allowing my Droid Razr Maxx to connect. Once I shut the guest network off, I've been connected to the Internet for 8 straight hours today. No drops, just a clean connecting all day long and streaming music all day long!
So, for me, the solution to this issue was turning off the guest network on my router.

Is my Droid Razr Maxx xt912 locked for use with another carrier's SIM - either in the U.S. or globally?

Is the Verizon Droid Razr Maxx XT912 locked to prevent using another carrier's SIM in the U.S.? Is it blocked to prevent use of another carrier's SIM outside the U.S.?
Thanks

Hi MattFlash, that is a great questions and I would be happy to help! The good news is that all of our 4G devices would be unlocked and ready for use with another carrier, so the Maxx is ready to go. If you would like to use another carriers service you may need their SIM card and would then need to follow their activation procedures. Hope this helps!
AdamG_VZW
Follow us on Twitter @VZWSupport

Can I upgrade a DROID Razr Maxx to KitKat. Tried running updates and it says I'm fully up to date with s/w version 4.1.2 (Jellybean)

I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.

So is it maxed out, then, and can't be upgraded to KitKat? Or is there a way I can force it up to KitKat. Sort of like loading Windows 8 on a machine that was delivered with Windows XP. Reason I want KitKat is Jellybean won't support some of the peripherals I'd like to use. Is it hardware limited so it can't support Bluetooth Smart, for example?

Droid razr maxx

I have an Apple Airport Extreme and am trying to utilize the wirelss function with my Droid Razr Maxx...the reception is poor at best on my Droid (3 units) and Motorolla says to contact Apple for resolution as the Droids have good reception with all other routers I encounter. I assume it is some sort of setup in the router that needs to be changed as my Macbook Air's and other devices have great reception with the router.

Hi Kent K,
Article: HT1365 is about Potential sources of interference. Make sure to go over that because it can be responsible for all kinds of problems.
Hope this helps,
Mario

Lots of problems with droid razr maxx hd

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