Lotus Notes/Blackberry address book sync problem

I am trying to provide support to one of my companies employees that is using Verizon 9630. His blackberry has 150+ contacts on its address book but after activating in on our BES network it created another address book on the device that is sync'ing with Lotus Notes. We can't just copy those address's from the old BB contacts to the new created with BES activation. If you open the address book on the Blackberry, go to Options, under address books you see 2 Desktops, the old and the new. Unfortunately I can't just active wireless sync for the old one or copy the contents from one to the other. I'm trying to figure out the easiest way to get his address's from the BB to Lotus Notes.
Thanks for providing suggestions.
I did find an article about using another blank device and restoring the address book to it with desktop manager, but he is in another part of US so whatever it is I do will have to be virtual support.
Below is the model, OS version, platform and provider info
Model:
9630
OS Version:
5.0.0.732
OS Platform:
4.2.0.334
Mobile Network:
vodafone NL

On October 18, 2007—with less than 24 hours notice for most users—Apple announced that .Mac synchronization services would change substantially to accommodate Panther users. Here is the text of that notice, which many users apparently did not receive:
"Dear .Mac member:
Due to improvements being made to .Mac Sync on October 19, 2007, please note the following changes.
Mac OS X version 10.4 Tiger users:
To ensure uninterrupted service, you must be using Mac OS X version 10.4.10. To check which version you’re running, select About This Mac in the Apple menu. If you are not running version 10.4.10, click the Software Update button and install the update to 10.4.10.
Mac OS X version 10.3 Panther users:
To accommodate new enhancements, .Mac Sync will no longer support syncing of calendars between a Panther-based Mac and a Mac running Tiger or Leopard. Syncing calendars between Mac computers running Panther is unaffected.
These changes will help enable .Mac Sync to do more than ever. Thank you for your patience, and thank you for being a .Mac member.
That was ten days ago, and .Mac synchronization services are still undergoing 'maintenance.' There is not announced date by which stable, familiar service will be restored.
You can check the main page of .Mac to determine when the amber LED labeled Sync returns to green, or survey the this forum for information about service restoration. You'll see a previously updated status note at the top of the forum change when service is restored.

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Address Book Sync Problems - 8530 and Outlook 2007

This has been a nagging problem for me for quite some time. Here's my current status:
Curve 8530 on Verizon Wireless
Access to Corporate resources and email via BES
I also access Gmail from the device
Right now I am not synching over the air - that has never worked. I'm using Desktop Manager, and recently downgraded to Version 5.01. When I connect the device and configure for Address Book sync the application starts the process, then craps out without synching. I've rebooted the PC, reloaded the application without success.
And right now the device's address book is blank. Any ideas?

Hi and Welcome to the Forums!
Given that you are on BES, why in the world are you putting up with it's non-functionality? With BES, you should be receiving Over the Air (OTA) sync of email, contacts, calendar, tasks, etc...no need whatsoever to synchronize to Outlook via USB tether. If that is not working, then you should do one of two things:
1) Talk to your BES admins and have them get it working properly for you...you are missing a lot!!!
-- OR --
2) Talk to your carrier about changing your data plan and dropping BES -- you are paying extra for a service that you cannot even use!!
Once you decide which path you wish to pursue, let us know.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contacts NOT in Address Book Syncing to iPhone

Long story short, I created a distribution list for my father in law with 800 addresses in it. Then deleted all the cards and distribution list. They still show up in my iPhone, no matter what I do.
I have tried the following:
#1 Confirmed they are not in address book, at all, whatsoever
#2 Unchecked sync addresses, and re-sync, still showing up
#3 Under Advanced, checked replace information on this iPhone - Contacts
#4 Confirmed my addresses are not syncing via Mobile Me
#5 Confirmed latest version of iTunes 10.1.1 and iOS4.
Any ideas? I can't even manually delete them from the iPhone without a 3rd Party App.
Thanks for the help.
CP Staley

Long story short, I created a distribution list for my father in law with 800 addresses in it. Then deleted all the cards and distribution list. They still show up in my iPhone, no matter what I do.
I have tried the following:
#1 Confirmed they are not in address book, at all, whatsoever
#2 Unchecked sync addresses, and re-sync, still showing up
#3 Under Advanced, checked replace information on this iPhone - Contacts
#4 Confirmed my addresses are not syncing via Mobile Me
#5 Confirmed latest version of iTunes 10.1.1 and iOS4.
Any ideas? I can't even manually delete them from the iPhone without a 3rd Party App.
Thanks for the help.
CP Staley

Mac x Blackberry Address Book Sync

I did a 2-way sync of my contacts to Address Book and all of my Blackberry-based contacts disappeared. I have looked at the backup.xml, Contacts Out.xml, diff.xml and CRC_AB_RIM_CONTACTS.sync files and the contacts are not present in any of those documents. Is there anything I can do to retrieve my old Blackberry-based contacts?

Hey,
so maybe one solution for you guys with the "day" problem: You need to activate in mac addressbook the "activate timezone support" option (or similar, since my mac os x is german).
What I usually do is taking care of my contacts on the mac and subscribing the birthday calender to my ical so all birthday addressbook entries are also in the addressbook as a separate birthday calender.
Then i sync both calenders to the bb. That works quite well with some minor/major issues:
in daylight saving all birthdays are not all day events, they are 1 hour late, so starting from 01:00 am going to next day 01:00 am
adding a contact in bb with a birthday, a reoccuring birthday date is setup in the bb calender, after syncing back to the mac i get a correct addressbook entry, but a double calender birthday entry: one from bb synced back to my normal calender and one coming from the mac addressbook through the subscribed addressbook birthday calender
I'm not sure if this happens when i add a birthday in bb in daylight saving time or not, but in some case I also get that day problem, since this is also an issue of daylight saving times, i guess ...
So it's weird and I wonder if so many people are just to dumb to use the sync correctly or if RIM is not able or willing to address the issue for months and years now .... ????
I don't want to be rude, but as a business user this is something you can spent hours in and i actually just want to have a phone that is working as it should work.
Beep.

Address Book Sync Problems

When I enter new contact info into address book it won't show up in my iphone or web address book.
System Preferences is checked to sync address book, same with dot mac, the info is not getting through. I've tried everything.
So, why do deleted contacts hang on in .Mac and iPhone? After I've changed and deleted groups there is no change to iPhone groups or .Mac groups. Am I missing something?
Open to ideas.

Hi and Welcome to the Forums!
Given that you are on BES, why in the world are you putting up with it's non-functionality? With BES, you should be receiving Over the Air (OTA) sync of email, contacts, calendar, tasks, etc...no need whatsoever to synchronize to Outlook via USB tether. If that is not working, then you should do one of two things:
1) Talk to your BES admins and have them get it working properly for you...you are missing a lot!!!
-- OR --
2) Talk to your carrier about changing your data plan and dropping BES -- you are paying extra for a service that you cannot even use!!
Once you decide which path you wish to pursue, let us know.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Address book sync problem

I had uploaded my IMAC address book to my new itouch. But because of some problems in the address book (lots of quotes around # and email), I had to fix that (using Excel's trim and clean functions. On the IMAC, I deleted all the contacts in the address book and then uploaded the contacts from the cleaned and trimmed address book fields. It loaded fine.
But when I tried a sync, it actually goes to what appears another account (my wife's) and loads that. I can't seem to get to to sync to my new address book. How do I force a sync?
John

On October 18, 2007—with less than 24 hours notice for most users—Apple announced that .Mac synchronization services would change substantially to accommodate Panther users. Here is the text of that notice, which many users apparently did not receive:
"Dear .Mac member:
Due to improvements being made to .Mac Sync on October 19, 2007, please note the following changes.
Mac OS X version 10.4 Tiger users:
To ensure uninterrupted service, you must be using Mac OS X version 10.4.10. To check which version you’re running, select About This Mac in the Apple menu. If you are not running version 10.4.10, click the Software Update button and install the update to 10.4.10.
Mac OS X version 10.3 Panther users:
To accommodate new enhancements, .Mac Sync will no longer support syncing of calendars between a Panther-based Mac and a Mac running Tiger or Leopard. Syncing calendars between Mac computers running Panther is unaffected.
These changes will help enable .Mac Sync to do more than ever. Thank you for your patience, and thank you for being a .Mac member.
That was ten days ago, and .Mac synchronization services are still undergoing 'maintenance.' There is not announced date by which stable, familiar service will be restored.
You can check the main page of .Mac to determine when the amber LED labeled Sync returns to green, or survey the this forum for information about service restoration. You'll see a previously updated status note at the top of the forum change when service is restored.

Address book sync problem: Phone #s & emails missing fr. iPhone

When I sync, I overwrite the iPhone address book and calendar with the one on my computer. I choose 'Replace information on this iPhone.'
Suddenly, none of the emails or phone numbers are showing up in the address book records on the iPhone. All the records are there, they're just missing the phone #s and emails. The phone numbers and emails are on the computer version of Address book, and other changes in the name and notes fields for each record are showing up.
Any ideas what could be causing this and how to fix it?

I'm not sure what you mean. When I look in the Address Book, I see the email addresses for each of my contacts, but the problem is they aren't syncing to my iPhone. Do you know how I can resolve this???

Address Book Syncing Problems and Won't Restore

I sync address book between two computers using .mac, and also publish it for another family member to use. This was working fine under Tiger, but I've recently noticed some issues in Leopard. Occasionally, instead of merging records, it will double them up. This morning, I noticed I had twice as many contacts as I should. For some reason, it added my entire .mac address book again back to my computer. Other times it had done that with only a few of the contacts.
Fortunately, I had done an Archive my address book just the other day. Unfortunately, it didn't help. I went to restore from the Archive using "Import" and "Address Book Archive". It warned me it was about to replace my entire address book with the Archive, but then nothing happened. All my contacts disappeared, but then all of them came back again, still doubled. I know it was not doubled when I did the archive, so it didn't really restore my Archive.
I finally fixed my doubled contacts problem by doing a one way sync from my second computer (which had not yet been affected by this) to .mac and then a one way sync from .mac to my laptop. I then turned off .mac syncing.
Then, a little while later I had 20 more contacts! I realized that this came from the fact that the address book is published and the subscriber has editing rights. But she did not add them. It was again a doubling problem, this time in the sharing function. So I turned off editing in sharing.
All is back now but I won't turn .mac syncing or shared editing back on until I understand what happened.
Anyone else see these issues?

leopard 10.5.1 on macbookpro. instructions to fix missing sync for my treo 650 including backing up (exporting) then restoring the address book. i also am unable to restore.
the backup archive shows 6 MB.
i click import, choose the archive, verify that i want to replace all. the address book then shows only the address that was highlighted before import, still shows 1152 cards, but no other cards are visible. verified the search box is empty.
if i quit and restart address book, the original version of the address book is still there. apparently unable to import address book.
-db

IPod Touch Address book sync problem

new contacts which has been generated with my iMac address book does't sync with iPod touch. I'm using iTunes 10, iPod OS 4.1, iPod touch 2nd generation, 18 month old iMac (10.6.4).
iCal is synchronizing without problem, I use german operating system.
Is there a solution for this problem?

I just downloaded itunes 10 and threw a bunch of movies onto my ipod. I went to go watch them today at work and it says there is no video and no music on my ipod. but when i look at General>About> there are no songs no videos but there is only 178 mb avail on a 16gb ipod. so the Ipod is full but nothing is showing up. any ideas?

IPhone to address book sync problem - bidirectional?

I have just bought a Mac and I want to sync all my contacts from my iPhone into Address Book.
When I went into iTunes and ticked Sync Address Book contacts, the one contact I had in Address Book appeared on my iPhone, but none of my iPhone contacts were in Address Book. I thought the sync was supposed to be bidirectional? I am new Mac user, I am just doing something stupid?

OK, do this:
Launch isync from your applications folder, make sure itunes is NOT running. In isync, under preferences, click reset sync history. Give it a minute to run, then reboot your computer. Launch itunes, under preferences, disable auto sync when an ipod/iphone is connected. Connect your phone, DO NOT SYNC, control click the phone in the device pane & select reset warnings. On the info tab, make sure there are checks in the boxes labeled "Sync Address Book Contacts" & "Sync all Contacts". Once this is done & confirmed, sync. This should regenerate the merge or replace prompt, select merge.

Address Book Sync Problems in Office Enviroment

I am a bit of a Mac newbie so pleas excuse any obvious questions
Problem: the network has about 10 macs running a mix of Tiger and Leopard. They have an address book (about 1200 contacts) set up on .mac (mobileme now I guess) and are having severe syncing issues.
A user will go in and update a contact and then exit. A different user will then go in and update or add a different contact and then the edit made by the other user disapears.
Obviously this is some sort of syncing issue. But I really don't know how to fix it.
Is it a problem between tiger and leopard or what? should they be having that many computers sync with one address book?
Thanks for you help!

Maybe give Addresss Book Server (http://www.addressbookserver.com) a try. I am the developer and have been working on a solution for this problem for some time. Address Book Server let's you distribute your contacts and sync with your own Address Book Server running locally on your network. It support sharing your entire Address Book or a selection of groups. The enterprise edition available for free support SSL for off-site users, as well as provides a friendly web interface to access your contacts remotely or from non-Mac clients.
Disclaimer : I am the developer of this product, so naturally inclined to be biased towards it.

Lotus Notes personal address book XML Services for Cisco IPPhone

New Version 2.0.2 multi-lingual is available!
the ARSnet_CiscoUM Application ist base of iBOS 2.0 technoligies (Internet Business Office Services).
You retrieve current, correct and complete Information in real-time like WebServices , on Demand or SOA.
For more info see
http://www.arsnet.eu/workshop/iBOS20-Cisco-EN-pptA4.pdf
For 30-day Demo send me a email
mailto:[email protected]
with kind regards,
ARSnet BusinessSoftware

Nelson:
The URL that is working for us is:
http://10.2.5.234:8080/ccmpd/pdCheckLogin.do?name=#DEVICENAME#&service=pab
then use your own IP address for the Call Manager node.
Our Call Manager configuration is shown below.
To access the feature, we hit the Services Button, are prompted with a Personal Address Book option, select it, then are promoted for a UserID/PIN (shown further below), at which point I enter my LDAP ID and a PIN. The PIN is created in Call Manager under User Management ==> End User ==> PIN.
Good luck with your process.
Dan

Z10 multiple address book sync problem

Hi All,
My Z10 is using ActiveSync to sync with Exchange. We setup to sync with personal contact with one ActiveSync account and the shared contact with another ActiveSync account.
The problem we are having is: No matter where we added new contact on the Z10. The new contact will sync with both ActiveSync accounts and the SIM card.
How do we force the added contact to be Sync with personal ActiveSync account?
Thanks,
Tom

There is no way, that I'm aware of, to have the address only added in one contact list and not all of them.
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Address Book sync with lotus Notes is possible

Hi,
I'd like to know if it is possible to sync Personal Address book with lotus notes?
Or there are Ip phone services that can query address book of lotus notes?
Regards
MC

I developed an application for a German customer who is using Lotus Domino too.This application should be accesed through Services button on IP Phone This application queries Domino directory or Notes Personal Address Book via WebServices and displays results on IP phone. You can find a User Manual in german on my website http://www.arsnet.eu/workshop/iBOS20-Cisco-DE-pptA4.pdf . I can develop this Application in English too.
Regards, Robert

Lotus notes calendar one-way sync - reminder/alarm problem

Hello Everyone,
I haven't found a proper answer to this so posting here. Hopefully I will get a quick answer from some of the experts here.
BB Desktop Manager version: 5.0.1.37
Device: Curve 8900 4.6.1
Lotus notes version: 8.0.2
I use BIS with tmobile and have my gmail emails delivered to my device.
I am doing a lotus notes one-way calendar sync with my BB calendar. I am able to do this successfully. But the alarm & free/busy thing does not sync.
Even though I have alarm set in my notes which works perfectly and I see the notification 15 mins before the meeting on my PC. They don't show up in BB calendar. In BB Desktop Manager-> map fields, the notes 'notify me' is mapped to 'device alarm flag' but when I open the details of an entry that BDM is going to make in the accept/reject screen these fields are empty. I am using the default field mapping in the desktop manager.
All reminder works for the entries that I create directly in BB. The device calendar reminder is set properly. No issues there.
What should I change in the desktop manager so that I get a reminder in my BB for the lotus notes entry?

Hello ggap10,
You can try to enabled an advanced logging of the Calendar to see where the alarm flag is not populating.
KB01451 will guide you through the process to enable the logging.
If you need further technical assistance, you can call your service provider.
Thanks and have a great day!
-HMthePirate
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Lotus Notes/Blackberry address book sync problem

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