Lotus Notes - Recertifying with new certifier on hierarchy move

Documentation says we should specify the old certifier on a hierarchy move and
The move request will create a �Name Move Request� in the requests database and
must be completed by the new certifier that represents the user's new organization. (Page 116, Resource reference IDM 7.1)Hows do we specify the new certifier to complete the request? Or is it a manual process that someone to complete the request at the Domino side?
IDM 7.1 Domino 6.5.4

I contacted my sales person first and they gave me the contact. I am in education.
Could also try
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    >
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    >
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    >
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