Loud CD/DVD Superdrive

Just switched from being a long time Windows user to being a Mac user (and can say that I like what I see so far). However, one of the more annoying issues that I have is that my Macbook Pro seems to be really loud whenever checking the CD/DVD drive while returning from sleep or starting up (whether I have a disk in there or not). One option around this that I found is to create a separate folder and move the extensions IOCDStorageFamily & IODVDStorageFamily to it. I wanted to know if there is another way to disable the Superdrive check?
Thanks in advance.
LM

Hi there,
have you find anyway to solve this problem?
it sound very annoying that it always do a disc check whenever waking up form sleep, open the cds & dvds in the system preference & opening disk utility.
strangely, I'm not sure is it suppose to be like this
but my new 13'' mbp doesn't do disk check at all from wake up.
can you please explain more about moving the IOCDStorageFamily & IODVDStorageFamily to another folder?. what does it actually do by backing up hese 2 files?

Similar Messages

HT1379 The dvd disc is not readable in my dvd superdrive

My macbook pro retina display is less than a year old as well as the external dvd superdrive. The dvd player has worked in the past. Now, when I plug it in to the USB port and put a dvd in the slot, approimately 10 seconds later, the computer reports that the disc is not readable and gives me the option to ignore or eject.

Have you tried a different DVD disk to see if that disk has a problem?

DVD Superdrive keeps ejecting discs

My trusty old PB G4 has just started to eject discs from the dvd superdrive. I've tried various discs (mainly cd-r) but for some reason it squeaks and squawks then ejects the disc????
Could this be a media problem or perhaps.......a hardware problem?
Any thoughts gladly appreciated.
Dan

I'm having this problem with my 2.5 Penryn Macbook Pro
And I had the same problem with my last mac which was a 2.8 24" silver iMac.
I took it to be repaired, they replaced the superdrive, and then I sold it on. But now the person i sold the iMac to is saying they are having the same problem.
It must be a fault with Apple's superdrives. My external firewire slot loading burner works perfectly.
Unfortunately I'll have to use that and wait until I buy my next mac before i can take this one in to be repaired. Hopefully they dont just replace the drive with another one of the same model.
I found a solution for this problem with old powerbooks:
http://bura-bura.com/blog/archives/2005/07/11/a-fix-for-my-superdrive-problems/
But no success with my MBP

Why some eMac DVD SuperDrive doesn't work?

Why some eMac DVD SuperDrive doesn't work?
They have a limited hours life, or some DVD or CD can damage them?
Thank you

Hopefully some day I will find the answer for this question.

DVD SuperDrive can't be used by Apple Software. HELP!

So a few days ago I replaced the internal CD drive of my PowerMac G4 Quicksilver with a genuine Apple DVD SuperDrive. It works great with regular CD's, and blank CD-R's, but Disk Utility and iDVD don't recognize DVD-R's anymore (not even with my USB DVD drive that supports every type of disc). Disk Utility always says that they are "Read-Only". And iDVD says that a 4.7gb disc is 0 mb.
This doesn't happen however, with apps such as Toast, which knows that it's a 4.7gb blank DVD-R and will burn to it with both the USB and internal drive. Even Apple System Profiler says this:
PIONEER DVD-RW DVR-103:
Firmware Revision: 1.90
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2000 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW
Burn Underrun Protection CD: No
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media:
Media Type: DVD-R
Blank: Yes
Erasable: No
Overwritable: Yes
Appendable: Yes
Whereas Disk Utility says this about the same disc:
Disk Description : PIONEER DVD-RW DVR-103
Total Capacity : 0 Bytes
Connection Bus : ATA
Write Ability : Read Only (DVD-R)
Connection Type : Internal
Capabilities : CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R, DVD-RW
Connection ID : Device 0
Partition Scheme : Unformatted
And iDVD just complains that [any] video exceeds the maximum size allowed. Upon reading the Project Information like it said to, it says that the maximum size for the disc is 0 mb.
I seriously don't understand what is going on here, I've never had a computer do this kind of thing, where some programs fail after replacing hardware, but some don't. I have a really good repertoire with computers (both PC and Macintosh) but I'm stuck here. I tried all the usual things; Repaired/Verified the disk and permissions (of my Tiger and OS 9 HDD's), checked for a firmware update on the Apple Support Site, but both of those said that I didn't need the update after it finished "installing". Any ideas anyone???

Well of course they dropped it, the drive is almost the same age as the computer haha, which was also forgotten about after only a year before they went on to another model. But even so, the computer originally shipped with the option to have a DVD-RW drive, but it was about $200 cheaper to get it without, and at the time, most people didn't even need the DVD drive. So it comes naturally with the ability to use it.
But I think I know where you're coming from, so I decided to check what iTunes 9 would say about burning to the disc, and it just crashes every time I click "Burn playlist to disc...". So yet another Apple product refuses to work with it.
On another note, even though it's only Apple software that seems to be having issues with it, does it matter? What I mean by that is, the drive works with Mac OS X because of an Extension, and the extension allows applications to use the drive. (The extension for this drive is also natively supported by OS X Tiger) Now, if something were wrong with the extension (one would assume this because of the issues with Apple applications) wouldn't it just not function at all? The only thing I can think of is that the new drive somehow corrupted the Apple software, while leaving ones like Toast Titanium alone.
Just to clarify (I'm still trying to organize my own thoughts right now):
*_What Works_*
*Plays CD-R's
*Can write to CD-R's
*Every application (Apple or Third-Party) can manipulate a CD-R disc
*Can recognize and play retail CD's
*Recognizes DVD-R's in both USB and internal drive
*Third-Party applications (ex: Toast Titanium) can burn to DVD-R's in both internal and USB drives
*Apple System Profiler recognizes the drive, and it's capabilities. And knows that it is Apple Supported/Shipped
_*What Does Not Work*_
*Official Apple software can not burn to DVD's of any kind
*The computer occasionally rejects DVD's (ejecting after trying to load for a while) regardless of the drive
*iTunes quits un-expectantly when told to burn to disc
*Disk Utility says that every DVD is "Read-Only" and has a capacity of 0
*iDVD thinks that the disc is either 32mb or 0mb (changes every time I open it)
Message was edited by: tanner1294

How avoid the loud sound of superdrive at start up ? (macbook alu late 2008)

Hi!
The question is... in the title !
How avoid the loud sound of superdrive at start up ?
It's quite boring, and I have never tried to avoid it, so if someone may help me...
I have a macbook alu (late 2008) :
MacBook5,1
MB51.007D.B03
1.32f8

It's the sound made by the superdrive at start up.
You can hear it here :
http://support.apple.com/kb/HT1723
(the first sample)

Toshiba A505 Loud cd/dvd player loud noise!!!

I bought a A505-S6005 about 3 months ago. Everything works great but just yesterday i put a dvd in the drive and it started making a loud sound. It vibrates real bad and the fan makes a loud noise too. It finally stop making noise then as soon as it would read it again the noise would come back. It does that with every cd or dvd. The laptop came with a One year warranty but i lost the paper and the receipt. I still have the box and stuff. I was wondering if i could still return it ? Thanx

I would not rule out the possibility of it being defective, you really should get that looked at. Unless a Best Buy employee says otherwise, I think if you purchased your laptop directly from Best Buy, I think they can send out your Toshiba Laptop on your behalf to the manufacturer for warranty repair.
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

DVD Superdrive problem. Can anyone help?

Hi,
My MBP seems to have developed a fault with the superdrive (MATSHITA UJ 857D).
CDs mount OK but when I put a pre manufactured DVD in the drive you can hear it speed up, stays at the same speed for something like 5 seconds, slows down and repeats this twice more. The disk gets then ejected.
I have tried the flash patch, spoken about elsewhere in this forum, and other suggestions, but to no avail.
Also, can anyone tell me what the difference is between an 857, 857D, 857C and a 857E?
It appears to me that this is a common and a much occurring problem, seeing the number of issues brought up in this forum. I phoned Apple UK and on mentioning my DVD problem, the chap on the other end of the line said that they know of no such problem, and that my only solution was to have my MBP repaired (at a considerable cost, I can well imagine).
I referred the chap to the forum displaying all the problems people seem to be encountering AND on apple's own website and I was made to feel as an annoyance. Very regrettable.
However, you kind folk don't want me ranting on about my dealings with a snotty Apple representative.
If anyone has got a hint or a tip then it would be much appreciated.
Thanks
Message was edited by: rvs

Thanks for getting back to me.
It's quite incredible to be told by some snotty nosed apple customer service dipstick that they aren't aware of any fault reports regarding superdrives.
The patch is for 10.4 and above, I believe. I haven't tried it yet for fear of buggering up the drive completely.
Applecare, no, that's not really for me. I think it's a rip off, as any computer under normal circumstances should last 3 years plus. Specially apple mac machines which are generally more expensive then Window machines. I never had PCs in my life, I have always owned Macs, from the days of the Classic 2s and I never had to take out extra insurance for fear of having to replace a dodgy drive.
Having said that, Luck is on your side to have taken out Applecare in your case.
I hope you can get it sorted, free of charge.
Best Wishes, Rob

DVD SuperDrive stops working

I have an early 2008 Mac Pro with the built in "superdrive", it is the OPTIARC DVD RW AD-7170A, Rev. 1.NC
I've noticed that it seems to stop working after having a disk in for 5 min or so. The discs will mount, but then disappear after a while and the drive starts this intermittent "clicking" noise as if its trying to read the disk. At this point the eject button does not open the drive, opening Disk Utility just hangs, and I can sometimes get it to eject by opening Parallels and ejecting from there.
Any ideas on this, or know if theres a firmware update? Or can anyone suggest an inexpensive replacement?
Thanks.

No solution here either guys....
This is really unfortunate. From what I can gather, the superdrives on these computers have had these problems for years. They stop reading or writing and theres little to no real solution. I LOVE APPLE.
But this is an annoyance that I haven't seen Apple address. Truthfully, by now, I would think they would have a driver fix or some kinda upgrade that can be applied to reset the drives.
My superdrive will not burn DL disks anymore. It won't mount some homemade regular dvds.
Patchburn could fix Tiger superdrives, or so I read, but apparently it "is unnecessary" and won't work with Leopard.
I tried the changing of the language settings and restart fix but that didn't help.
Can someone come up with a fix for this stuff now?

Loud CD/DVD drive

Is it normal for the CD/DVD drive to be somewhat loud when I insert a DVD? It also make the same sound every time I turn on the Macbook. It's a bit annoying when I need to be quiet and it makes this sound every time.

I expect what you hear is normal....
http://support.apple.com/kb/HT1723

CD/DVD Superdrive...error messages

I dont think there is an issue with my CD/DVD drive but I could be wrong. I just installed a new hard drive and also upgraded to Tiger over the weekend. For some reason, I keep getting error messages in some of the installs I have doing. It happened when installing the Adobe Creative Suite, my HP Office Jet Printer, and iLife06. Weird thing with iLife is that I was able to get iMovie and iPhoto but iDVD and the latest version of iTunes didn't. These are all brand new discs. I still have to install the Final Cut Studio later this week and I need to make sure I can do it with no issues!

Hello
It will be interesting to know which error message occur exactly. The CD or DVD drivers burning problems are not easy to localize easy. If the drive doesnt work properly there must be many different reasons. The lens can be dirty, problem with lens calibration or different medias can not be readable correctly. Only thing that you can do is to check the burning procedure with a few different burning programs and medias.
Jp`s troubleshooting was absolutely right. If there is no positive result and if the warranty is still valid contact service partner in your country and let them check the unit. I am really out of idea what you can try to at that. Maybe removing the device from device manager and restart the unit but I dont believe that it will help.
Bye

Mac Pro 8-Core 3 GHz: Instability / DVD Superdrive / Airport problematic.

I am the new proud owner of one of the 8-Core Mac Pro machines. I have had numerous problems with it however.
1) The DVD/CD Superduper Drive: I've searched the discussions but it seems that the problem I am having may be specific to me. The drive will not read any DVD-R media that I burned. It does read CD, CD-R, DVD movies.
2) Instability: This machine seems to crash a lot. I use Combustion often and it seems to crash any time I get near the 3GB memory ceiling that I have. It also crashes whenever it doesn't find a path that no longer exists. Additionally it fails to startup whenever the iPod is plugged into a USB port. Also it sometimes won't boot up for no reason and I have power cycle the machine completely. That part is more rare.
3) Airport: I purchased the machine from a retailer other than Apple and it appears that the Airport Extreme card (M8881LL/A) does not work with this machine. Can someone explain what hardware I need to get here? Is there a part number?
So if any of you have the 8-Core Mac Pro feel free to chime in and let me know if you've had any of these experiences. Also I did put extra Edge memory (2GB) in this box. Is it possible that its instability is related to the extra RAM? Thanks in advance for your advice.
Mac Pro 8-Core 3GHz Mac OS X (10.4.10) 3GB RAM/ 250GB HD/ ATI 7300 GT

Ah good point - I hadn't thought of that. Well I'm not seeing anything too specific that tells me what's causing the crashes.
I may just pull the new RAM that I installed and see if that changes things any.
Here's what I found in both the console log and the combustion crash log:
Console.Log
/p4Local/branches/xcode/oxygene/macproject/../source/route.c:120: failed assertion `!List_Empty(&op->ParentList)'
Jul 1 12:17:08 8-CORE-COMPUTER crashdump[269]: Combustion crashed
Jul 1 12:17:09 8-CORE-COMPUTER crashdump[269]: crash report written to: /Users/edeinzer/Library/Logs/CrashReporter/Combustion.crash.log
Jul 1 13:01:54 8-CORE-COMPUTER crashdump[298]: Combustion crashed
Jul 1 13:01:55 8-CORE-COMPUTER crashdump[298]: crash report written to: /Users/edeinzer/Library/Logs/CrashReporter/Combustion.crash.log
Combustion.crash.log
Host Name: 8-CORE-COMPUTER
Date/Time: 2007-07-01 12:17:06.864 -0700
OS Version: 10.4.10 (Build 8R2218)
Report Version: 4
Command: Combustion
Path: /Applications/Combustion 4/Combustion.app/Contents/MacOS/Combustion
Parent: WindowServer [57]
Version: 4.0.5.5031 (???)
PID: 259
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x000007c7
Thread 0 Crashed:
0 XPLib.dylib 0x0022b227 NewActivePalette(XPWindow*, XPPalette*, long, long, long) + 319
1 XPLib.dylib 0x0022db58 DisplayPaletteXP(TagItem*) + 8008
2 Oxygene.dylib 0x01891554 OXViewPalette::Show(long) + 380
3 Footage.oxp 0x173f6c27 FootageOperator::ShowUI(OXRouteDesc*) + 387
4 Oxygene.dylib 0x01882fbd OXViewManager::SetCurrentOperator(OXRouteDesc*, ChannelHeader*) + 1217
5 Oxygene.dylib 0x01acd4cd WSListPalette::EventHandler(XPEvent*) + 439
6 XPLib.dylib 0x0031bb8c XPCPalette::RoutineCallback(XPEvent*) + 240
7 XPLib.dylib 0x0021b29c Do_Event(unsigned short, unsigned long) + 570
8 XPLib.dylib 0x002ce5bf Do_CustomEvent(XPCustomEvent*) + 333
9 XPLib.dylib 0x002e484e CustomGadMouseDown(XPWindow*, Point, EventRecord*, long) + 388
10 XPLib.dylib 0x002d5344 AppEventHandlerXP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7502
11 com.apple.HIToolbox 0x92deb537 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1093
12 com.apple.HIToolbox 0x92deabdc SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 304
13 com.apple.HIToolbox 0x92df1fbc SendEventToEventTarget + 56
14 com.apple.HIToolbox 0x92df244f ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1169
15 com.apple.HIToolbox 0x92deb8ee DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2044
16 com.apple.HIToolbox 0x92deabdc SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 304
17 com.apple.HIToolbox 0x92df1fbc SendEventToEventTarget + 56
18 com.apple.HIToolbox 0x92e35eb3 ToolboxEventDispatcher + 81
19 com.apple.HIToolbox 0x92e348cb RunApplicationEventLoop + 165
20 XPLib.dylib 0x002cf2c0 HandleGUIXP() + 308
21 XPLib.dylib 0x003182cb XPCApplication::PumpMessages() + 11
22 XPLib.dylib 0x0031a507 XPCApplication::Run(long) + 129
23 com.autodesk.combustion 0x00003694 main + 2308
24 com.autodesk.combustion 0x0000270a _start + 228 (crt.c:272)
25 com.autodesk.combustion 0x00002625 start + 41
Thread 1:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 4:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 5:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 6:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 7:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 8:
0 libSystem.B.dylib 0x901101bf semaphoretimedwaittrap + 7
1 XPLib.dylib 0x00316a61 WaitSemaphoreXP(unsigned long) + 31
2 XPLib.dylib 0x00316cec TaskFunc(TaskParams*) + 48
3 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 9:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 ...ple.CoreServices.CarbonCore 0x90d1d970 MPWaitForEvent + 221
2 XPLib.dylib 0x0032b6d8 XPCEvent::WaitForMultiple(XPCEvent**, unsigned long, unsigned long) + 40
3 Oxygene.dylib 0x01a72335 OXScriptEngine::WorkProc() + 63
4 XPLib.dylib 0x0032c476 XPCThread::ThreadEntry(void*) + 60
5 ...ple.CoreServices.CarbonCore 0x90cb8c6c PrivateMPEntryPoint + 51
6 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 10:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9083e188 CFRunLoopRun + 60
3 com.apple.DVCPROHDMuxer 0x1747c507 AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 285
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 11:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x9146841e HALRunLoop::OwnThread(void*) + 158
4 com.apple.audio.CoreAudio 0x91468239 CAPThread::Entry(CAPThread*) + 93
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 12:
0 libSystem.B.dylib 0x90047dd7 semaphoretimedwait_signaltrap + 7
1 ...ple.CoreServices.CarbonCore 0x90ce1da9 TSWaitOnSemaphoreCommon + 163
2 ...ple.CoreServices.CarbonCore 0x90ce8d91 TimerThread + 87
3 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 13:
0 libSystem.B.dylib 0x90047dd7 semaphoretimedwait_signaltrap + 7
1 ...ple.CoreServices.CarbonCore 0x90ce1da9 TSWaitOnSemaphoreCommon + 163
2 ...ickTimeComponents.component 0x97f9c18a ReadSchedulerThreadEntryPoint + 4895
3 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0022b0f6 ecx: 0x00000000 edx: 0x000007c7
edi: 0x17005c40 esi: 0x1cc59094 ebp: 0xbfffd048 esp: 0xbfffcff0
ss: 0x0000001f efl: 0x00010246 eip: 0x0022b227 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Mac DVD Superdrive not recognized in Encore CS5

I'm trying to burn a DVD using Encore CS5 on my new Mac Pro. I already spoke with Apple to troubleshoot to see if it was the drive. It was not the drive. Therefore, there is a problem with Encore not recognizing the drive. In the destination window in Encore, where it says "Recorder" in the build tab, it says "None Found". Anyone know what the problem is?

Well, in the WINDOWS world some software will cause Encore to not be able to "see" a drive, so read the links below... I don't know if the same kind of thing happens in the MAC world
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 here has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0
Again in the Windows world, if the user can't or won't remove the offending software for some reason, the solution is to have Encore build the project to hard disk (folder or create an ISO) and then use 3rd party software to burn the folder or ISO to DVD
Added
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Best USB CD/DVD 'Superdrive' drive for new iMac

I've been reading several posts about external (USB?) optical DVD +/- burner/reader drives for the latest desktop iMacs, and several comments have been about various third party ones being superior to the external Apple one that's also available (i.e. that Apple drives often give trouble and are less reliable).
Having seen the likes of LaCie, Western Digital and Seagate mentioned, I'd appreciate comments/recommendations before I go ahead and buy a new iMac - along with an external Apple? or third party? drive.

The new iMacs use USB 3.0 speeds, now.
I would look for an optical drive that uses the new USB 3 connections.
This will be a very fast drive.
If you can't find an optical drive with USB 3.0, then look for a drive that uses FireWire 400/800 and use an Apple FireWire to Thunderbolt adapter to connect the drive.
FireWire 800 optical drives are pretty fast at up to 85Mbps transfer speeds.
Here is one such drive.
http://eshop.macsales.com/item/OWC/MRF82SD24S/
And the Apple adapter.
http://store.apple.com/us/product/MD464ZM/A/apple-thunderbolt-to-firewire-adapte r?fnode=51
Good Luck!

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Just got this usb superdrive and everytime put a disk in it it comes back not reading anything

Welcome to Apple Support Communities
Return it and get another one. The Apple USB SuperDrive sometimes doesn't work correctly, and other external disc drives work

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