Loud noises and other peoples conversations buttin...

I am posting this on behalf of a friend who is unable to cope with this situation by herself.
Has anyone in Sherborne, Dorset encountered this type of problem? The noises manifest themselves as loud, high pitched screeching sounds. Not unlike the sound of a fax connection - but it is not the same. It is impossible to conduct a conversation whilst this is happening. It is not in every call but most of them.
Also, every so often conversations between other people can be heard. These people cannot hear my friends conversation however.
I have talked to BT on her behalf and they admitted they could hear the said noises but after checking said there was no fault showing. They also had me doing the standard stuff of checking the socket by the diagrams in the telephone book. The noise was still present when her phone was connected to the master socket. The next action seemed to be to order an engineer to check it out. They then read out what was a standard statement, the end result of which was that if they could not find a fault my friend would be charged £99.00 plus vat. She is not able to pay this at this time as was too scared to go ahead with this suggestion.
Is there anyone out there with a similar problem in the Sherborne or nearby areas?
Thanks.
Mickeydoodlebug

When you say it's still present connected to the master socket, do you mean the test socket (the one behind the faceplate)? If so it's unlikely to be an internal wiring problem so there would be no charge. Before arranging for an engineer though, it might be an idea to rule out a fault with the phone itself by trying another one.
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View Solution.

Without hearing the sound it is hard to judge but it does not sound like a hard drive from your description. Hard drive noise is usually a rhythmic "click" not a sustained "whirr". That kind of noise comes from a cooling fan. We can test the hard drive in the BIOS. Tap F2 as you power up to enter UEFI diagnostics and look for the hard drive test. If you do not have UEFI diagnostics (i.e. your laptop came with Windows 7 not Windows 8) then tap F10 and look for a hard drive diagnostic in the old-school BIOS interface.
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