Loud speaker on Iphone 5 not working

hi my loud speaker does not seem to be working on my iphone 5, it wont ring loud or play music through the speaker but when headphones are in it rings through those and plays through those, any suggestions please, i have reset through itunes after backing up as advised by a friend who works for O2 but that hasnt worked.
any thanks

Hello chelle1705,
Thanks for the question. Based on the information you have provided, if the issue persists after restoring your iPhone, there may be a hardware issue with your device. The following link should help you get started with servicing your device. Included, you will find information on topics such as warranty, service pricing, and express replacement service.
Apple - Support - Service Answer Center
http://www.apple.com/support/iphone/service/faq/
Thanks,
Matt M.

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