LOVE MY HP - HATE THE CUSTOMER SERVICE

The last time I ordered an HP Pavillion I had the same issue, so it appears there has been no improvement to HP's customer service - which is very disheartening. Five years ago I ordered AND PAID FOR an HP that came delivered not to spec. When I tried to resolve it with HP I got the run around for days and finally gave up. They didn't even offer to reimburse me for what I had paid for and they didn't provide.
Now I've ordered an HP Envy and want to make a change to the hard drive before they build it. There solution is that they build it, ship it, then I return it, order another one and then wait for them to build it again. ??!! Am I missing something here?
My first call to customer service entailed me being on hold for 15 minutes only to have the CS rep come back on and say her computer was down and she could not help me. Then I called back and tried again, only to be put on hold for 20 minutes and then disconnected. Called back a third time and was told the above solution and when I asked to take the survey at the end of the call - was promptly disconnected again.
So, HP - how do we let you know what a terrible job your CS is doing and how inefficient your system is? You are wasting monies paying for someone to build me a computer I'll return - and at this point I don't know that I will reorder because of the delay you are causing me. Was it worth it?

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

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I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.

I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

How do I private message the customer service rep on here?

I go to the profile for the customer service rep but there is no way to send a private message..

The information is in the Community Announcements space. How To: Direct Message

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

Is this the customer service quality that BT reall...

Hi
I started out with a reletively simple problem to solve: I wanted to set a bookmark in my browser to enable me to get to BT Mail without having to go throught the laborious MyBT signin/ Email link combination.
So, I start out with the BT Help link after logging in to MyBT. Simple eh! NO! I get a web form asking for my BT email address (to distinguish between Yahoo and BT I suppose) - so I enter my valid and perfectly working BT email address (ending in @btinternet.com) and this now gives me a page telling me that they don't recognise my email address! Bear in mind, I do and can access my email via an email client (Thunderbird) and via the MyBT Email link - all working perfectly.
On the page telling me that my email address isn't recognised, it provides a box spouting about BT Tech Experts and their telephone number - easy eh! NO! The telephone number only gets a response saying the number is no longer in use and giving another telephone number (which leads to BT Help OK, but NOT the BT Tech Experts), and the person there really can't help me with my initial problem anyway.
All of this, then, I find that BT Tech Experts is a charged for service which I do not have a subscription for anyway - the part where I was directed to them SHOULD HAVE SAID I need a subscription for the service (it didn't matter anyway as the Tech Experts telephone number didn't work)
What a stupid amatuerish process from BT!
I went through all of the above with the very polite BT Help person on the phone number I ended up on, and although he says that the issues will be pursued and from past experience with BT, I am very dubious about anything being done about it.
I will post another message here about my original question (bookmarking BT Email)
Regards from Livingston, Scotland

Hi, I cant beleive the customer service that BT give...NONE...I have been trying since last July to sort out a faulty phone line, my Bt,com email that I have had and used for couple of years btinternet.com. My email has been compromised twice, I am on Yahoo.co.ireland.uk, which I had years ago!!!!I have changed password 10 times security question about 5 times and still I am on an old Yahoo site that I left years ago... When I say that I am paying for btinternet and have been for couple of years, that my email was on bt,com, even though as you say, a palava ...I worry now about using my email, I dont trust it, and all thay say is, its Yahoo's fault, and its all changing over, (I changed to BT.Com with ID etc.,) WHY do I have to put up with YAHOO email, with messenger!!! which I dont trust???? WHY has it using YAHOO? Im not paying for that...They say, use another email account, such as Hotmail..!!!??? WHAT? Well email is free (apparently) with broadband internet, from BT, so I dont have to use it...I have all my contacts, doctors, council etc on there,...Am I going mad. I feel like I am...I only get 2.1mb since the big BT change over,, I pay £36.00 a month for phone line and broadband plus all the add ons they put on when they incresed there prices...Cant be right can it?
It took months to get engineer to come and fix phone line, wire was loose and the wiring was very old...twice I had text from someone saying it would take 3/7 days to fix, I didnt see anyone but got a text saying "phone line fixed" well it wasnt...another appointment, didnt see anyone, only a text saying phone line fixed...Had appointment for engineer to come to my home, was told I could be charged £148 something pounds!!!!!! Guess what, he never turned up....
Eventually phone went completely dead, engineer came, OH YES, wiring in BT box had come loose, because it was such an old box!!! GGGGRRRRRRR All this time I had problems with my Broadband connection as well, after months again, they (I found out) that my Hub was broken and OLD HUB 2...They sent me hub 3 fixed phone line, after 7 months...
I cant cancel my disgusting package, I cant use my email...and I CANT DO ANYTHING ABOUT IT!!!!!!!
BT IS DISGUSTING.
Phwoar, sorry about rant

What is the customer service

What is the customer service phone number for creative in the US. I am located in CA, and cant find the phone suppoet on their website

Yes, start here http://helpx.adobe.com/contact.html (select another product than Flash Player).

What is the Customer Service Tel Number???

What is the Customer Service Tel Number?

Hi Trento,
Let me know if I can help you with something however if you want to speak to someone, please check the below mentioned link
http://www.adobe.com/support/download-install/supportinfo/
Let me know if that helps.
Regards,
~PRanav

Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

When I input my serial number to activate Photoshop CS4, it said the number is invalid. However, the customer service of Adobe told me that the number is valid. What should I do?

When I input my serial number to activate Photoshop CS4, it said the number is invalid. However, the customer service of Adobe told me that the number is valid. What should I do?

Error "The serial number is not valid for this product" | Creative Suite

How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

Delete my account - contact the customer service?

Hello, I want to completely delete my skype account.
I have followed all the instructions mentioned here and the last step is to contact the customer service through the community and let you know that I want to close my account.
Please tell me what else do I have to do.
Please note that the TEXT AND SUPPORT contact method through your website does not work neither in Google Chrome, neither in Microsoft Internet Explorer, so I tried the SKYPE COMMUNITY methos of contact method
Thank you
Mod edit: [Title to more accurately reflect content]

Hello konkotinas
Please be advised that that this is a peer-to-peer support community; Skype does not provide direct customer support to you via these boards.
If you require immediate assistance directly from Skype, please contact Skype Customer Service

I love firefox but hate the constant up dates that lose my add-ons that I use everyday.

I use my add-ons every day but the up dates keep changing my tool bar. I pay for Roboform and it is an add on that I use to keep all my password's in please tell me how I can keep this on my tool bar along with google. I love FireFox but hate the constant updates
that loose my add-ons.
ThankYou for your help
E.E.Routzahn

@kaaremi, do you own an E7 so you are speaking from experience, or are you repeating reports/reviews you have read ? The Camera's capabilities you mention, are limited by EDOF not being good with macro photography, but the rest of your issues can either be resolved with 3rd party applications, or don't exist. My E7 displays any company information attached to the contact when I recieve a call and it works fine with time zones, plus of course, if the phone doesn't fulfill your requirements there is always the choice to choose an alternative ?
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

How can i complain the customer service of the retail store?

how can i complain the customer service provided from the apple retail store? i really feel disappointed with that!

Talk to the store's manager.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..

The customer service representative got mad at me!

I purchased the DSL internet on Friday and I wanted to set up a date for modem installation. I called the credit verification center and got transferred to the customer service. I told them what I wanted to do. I am generally a very nice person and I treat people nicely. This one guy answers the phone and immediately I can sense the rudeness in his voice. I didn't mind. I just wanted to set up a date for my installation. He told me to stay on the line. I did. But suddenly the phone got transferred again! To the credit verification center. Then I called the customer service again and the same gentleman answered my phone. Well, at first he didn't know it was me but after I tell him my information, he got frustrated with me and actually got mad at me! I was very surprised. Is this what verizon hires people to take care of their customers? I am actually going to cancel my purchase and I am going to go with a different company.

Hi daniellim,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

LOVE MY HP - HATE THE CUSTOMER SERVICE

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