Low broadband speed starting from this morning

Question

Hi!
I can normally get 7-7.5Mbps from my broadband connection. This morning, the speed dropped dramatically to 1.85 Mbps.
Here is my HomeHub ADSL values:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:30:38
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
11.9 dB / 23.0 dB
Line attenuation (Down/Up)
8.0 dB / 5.5 dB
Output power (Down/Up)
13.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Also, here attached is a screenshot of the BT speed test I ran this morning. In my opinion, the values circled in red are not what they should be:
Thank you for your attention and your help.
    ccristal

Answer 1

check your profile again when you have 3+ days connection time and if still 2mb profile then contact the mods as it may possibly be stuck.
contact mods
can take up to 3 working days for mods to contact you
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