Low broadband speeds, connection keeps dropping
Recently I have seen broadband speeds drop from about 11mb to about 2. this is coupled with the home hub 4 constantly dropping the connection and the orange power light flashing orange.
Bt have been here but claim no problem on the line.
I am starting to think this is related to the latest firmware upgrade. Is there anyway to roll back to test this theory. Or does anyone have any other suggestions.
Thanks
James
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
Very low IP profile + connection keeps dropping
I started having problems with my connection speed over in December 2010, we had a connection speed of 135kbps for 10 days. This was then resolved and we had an IP profile of about 2mbps for 3 months.
Since April my IP profile has varied between 135 and 350kbps. The error reported in April was simply cleared from My BT without any resolution to the problem and we have been living with these low speeds for months.
Last Friday (8 July 2011) the connection disappeared altogether and I phoned BT to log a new fault. We use a homehub 2 and have a wired connection to a PC. It seemed possible that either the cable or socket on the home hub was faulty and after I swopped that out broadband connection was reestablished.
We have only one telephone socket on this line, which is fitted with the special plate with 2 ports one for the telephone and the other for the router. During the 2 hours spent on the phone on Friday I unscrewed this front plate and am now connected using a microfilter to the test socket behind.
The line connected at 3776kbps downstream but we only have an IP profile of 350kbps. I was informed that BT second line support would ring back the next day to help further. They did so , said they were restting things at the exchange which would take 3-4 hours and it should all be stable 24 hours later. They promised to phone back to check the next day. I have heard nothing further from BT.
My IP profile remains at 350kbps. After reading comments on this forum I found the stats on the home hub manager and we had continuous connection for almost 4 days with the IP profile remaining at 350kbps. Unfortunately yesterday the connection dropped and reconnected at least 3 times, and today has done the same at least twice. Each time it reconnects at very similar downstream speeds of between 3.6mbps and 3.8mbps. IP profile remains 350k.
I emailed BT yesterday re the problem and have had no contact apart from the automatic acknowledgement. i have included all the stats I can think of as relevant including the current post in My BT fault tracking.
As my connection seems to keep dropping ( I have not manually reset the hub since July 8th whilst on phone to India) then it seems unlikely we will ever reach the magic 5 days to have an IP profile restored.
One last thing, we are located only about 0.5 miles from the local exchange.
I would really appreciate help in sorting this out.Connection dropped again while I was not at home this morning, so back to only an hour since last reset. I have copied an extract of the event log from the hub again around the time it happened.
The event " danube_dsl_ioctl:88: Failed ioctl ... " seems to be appearing in my homehub event log several times in the minute or two preceeding the homehub disconnecting and resetting. Presumably this has some meaning and could help identify my problem?
I did receive a phone call from India yesterday (13th July) assuring me that my emails had been received and escalated, and that someone who could help with my problems would phone by 15th July. But if I hadn't been contacted by 15th I should definitely phone BT again! -
Very slow broadband and connection keeps dropping
Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong -
Another very low broadband speed connection
Hello all.
Got the BT Home Hub3 installed last November and was pleased with 4.5-5Mb speed but since around Christmas the speed seemed to continually halve until right now it is consistently around 0.4Mb.
There has been no other installations relating to the phone line either.
I have tried disconnecting other devices using the phone plus reconnecting the router to the other phone socket but no difference and gone through the simple troubleshooting advice.
Here are Hub settings-
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.7 dB / 24.0 dB
Line attenuation (Down/Up):
23.0 dB / 16.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
1964 / 21
CRC Events (Down/Up):
37 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
268 / 11
Error Seconds (Local/Remote):
0 / 0
What do you think then?I am not sure about socket. I can see phone cable outside from computer and it goes around the house presumably to the main telephone we use downstairs.
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Connection information
Line state:
Connected
Connection time:
0 day, 01:43:27
Downstream:
3,776 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
1.0 dB / 0.0 dB
Line attenuation (Down/Up):
15.4 dB / 24.0 dB
Output power (Down/Up):
23.0 dBm / 16.0 dBm
FEC Events (Down/Up):
187 / 284
CRC Events (Down/Up):
388 / 311
Loss of Framing (Local/Remote):
7 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
335 / 267
Error Seconds (Local/Remote):
0 / 0 -
Internet connection keeps dropping at night
I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
I was thinking maybe there was something wrong with my ethernet card but now I think it must be something in the black hub because the white one worked. Am I correct in thinking I need a new router?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:12:42
Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
BT speedtester
Download speed achieved during the test was - 8442 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
IP Profile for your line is - 9181 KbpsHi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Phone line and BB connection keeps dropping - BT H...
My broadband and phone connection keeps dropping. Its been fine for years and now since all this bad weather we have been having the connection lasts temporarily for a few minutes sometimes more and then all the blue lights start flashing orange, sometimes for a while, and then back to blue. Could it be that there is a wider problem in the area I am living in my area. I have tried to report this to BT via the Indian call centre but the best they can offer me is an engineer visit on 20 January (!!) and I may have to pay £130 if the fault is found on my property so I would like to know first if there is a wider probelm affecting others in my area. Many thanks.
Solved!
Go to Solution.Have you checked here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
Are you connected to the test socket to eliminate any problems caused by internal wiring
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Help please connection keeps dropping!
Hi, so over the past weeks, days etc ive lost count! My connection keeps dropping. Was using the bt home hub 2.0 was getting all sorts of errors. After getting fed up my dad brings home a homehub 3.0 type b which got given to him brand new by a friend. So installed software etc using adsl by the way not infinity, over the past week the errors from the homehub 2.0 have gone but not this is popping up: 22:43:21,16 Jun. WAN Auto-sensing detected port DSL
22:43:21,16 Jun. WAN Auto-sensing last connection port: DSL
22:43:18,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
22:43:18,16 Jun. PPP IPCP Receive Configuration ACK
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
22:43:18,16 Jun. PPP IPCP Receive Configuration NAK
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP IPCP Receive Configuration Reject
22:43:18,16 Jun. PPP IPCP Send Configuration ACK
22:43:18,16 Jun. PPP IPCP Receive Configuration Request
22:43:18,16 Jun. PPP IPCP Send Configuration Request
22:43:18,16 Jun. PPP CHAP receive success: authentication ok
22:43:18,16 Jun. PPP CHAP Receive Challenge
22:43:18,16 Jun. PPP LCP Receive Configuration ACK
22:43:18,16 Jun. PPP LCP Send Configuration Request
22:43:18,16 Jun. PPP LCP Receive Configuration Reject
22:43:18,16 Jun. PPP LCP Send Configuration ACK
22:43:18,16 Jun. PPP LCP Receive Configuration Request
22:43:18,16 Jun. PPP LCP Send Configuration Request
22:43:16,16 Jun. QoS Rate cap set to 1.1Mbs
22:43:15,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
22:43:15,16 Jun. DSL Link Up: Down Rate=18211Kbps, Up Rate=1071Kbps; SNR Margin Down=6.1dB, Up=6.4dB;
22:43:06,16 Jun. Client associated: IP 192.168.1.71, MAC 50:B7:C3:FD:26:29, host touchedbythehandofgod, Link Rate 72.2 Mbps
22:43:00,16 Jun. HTTP User admin login from 192.168.1.64 successfully.
22:42:49,16 Jun. HTTP User admin from 192.168.1.64 login failure.
22:42:35,16 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
22:42:35,16 Jun. HTTP User Basic login from 192.168.1.64 successfully.
22:42:33,16 Jun. PPP LCP Send Termination Request
22:42:33,16 Jun. OpenWiFi tunnel down
22:42:31,16 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
22:42:31,16 Jun. DSL Link Down:the duration is 35 seconds [1 : LosDetector]. Can some one please help I'm not the account holder and my mum will not call bt as I'm sure as lots of people know the India call center are not the best, my mum is account holder by the way sorry about how this has come out I'm writing this off my iPhone as the connection has dropped a lot today. Any help is appreciated many thanks.Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
3G connection keeps dropping out after 4.2.1 update
Hi, I'm wondering if anyone could help me.
I have the iPhone 4, and it was working perfectly... until I upgraded to iOS 4.2.1.
Ever since then, my 3G connection keeps dropping out, and I'm just left with vodafone UK (with usually 3-4 bar signal) but no 'o', 'E' or '3G' symbol.
After about 20 minutes of no cellular data, I'd get the 'o' symbol, then 10 seconds later it would change to '3G'. But then after 5 seconds it would lose it. The cycle would continue in this way.
Strangely, when at home, the 3G would stay connected. But when I go anywhere, I lose 3G.
When I turn 3G off, I get constant 'o' connection where ever I go. It doesn't drop out.
I've tried resetting the phone, and resetting network settings.
Does anyone have any ideas?
Thanks.I'm having a similar issue with my new iPhone 4 (w/ 4.2.1)... It continually cycles through the following sequence:
AT&T / 3G
AT&T / No Data
Searching…
Searching… 3G
AT&T / 3G
(loops…)
Here is a video of the cycling. Note the iPhone 4 is just sitting on a coffee table in my house.
http://dl.dropbox.com/u/7186070/ip4fw421searching.mov
Also worth noting, I just got the iPhone 4 and I updated it to 4.2.1 right away. Previously, I had a 3GS which did not exhibit any of this behavior in the same location in my house. Also, my girlfriend still has a 3GS and has FW 4.2.1 without these issues. I have a video of her phone in the exact same location taken just after the clip above and her phone maintains 3-bars / AT&T / 3G the entire time.
I picked up the iPhone 4 while out of state over the holiday weekend and did not observe any of these connectivity issues, in fact the 3G throughput of the iPhone 4 was significantly better (consistently got >4 Mbps down / >800 Kbps up) than what my family members were seeing with their 3GS models.
I believe it is a baseband issue introduced with the 4.2.1 update for iPhone 4, but I also strongly believe there is some tower component to this problem (ie, software revision at the tower or configuration).
Like others here, I also performed a restore to 4.2.1 through iTunes and setup my phone as "New" and I continue to see the behavior. The phone is unusable in my house unless I manually disable 3G. As a final data point, when I'm able to maintain a 3G connection long enough in my house I get the following throughput from Speedtest.net: 1863 Kbps down / 543 Kbps up. -
Why does my FaceTime connection keep dropping?
Why does my FaceTime connection keep dropping?
Here's the update I promised. Hope it helps.
http://support.apple.com/kb/TS5419 -
Streaming a movie from Flixster & using Bluetooth speakers, my wi-fi connection keeps dropping
When streaming a movie from Flixster and using Bluetooth speakers, my wi-fi connection keeps dropping, like every 2 seconds! Anyone have any suggestions on how to rectify this issue? In fact, I don't even have to be streaming the movie. When I was in settings and went to connect to the speakers, I could see the wireless connection dropping, then restarting!
5.0.0.1036 is fairly recent, but there is a later update to 5.0.0.1067
See the link below for the download, and follow these simple installation instructions.
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I have just received my second MacBook Air 11" the Wifi connection keeps dropping. Also, after 3 meters away from the rooter it keeps searching for network! It is the second try and the same issues. Will Apple ever come up with a solution? There is a program pack for the connection issue but I cannot believe that this computer wifi keeps connected only while nearby the rooter!
Applied this update?
http://support.apple.com/kb/TS4611?viewlocale=en_US&locale=en_US
If the update is installed aready, you may have to wait until OS X 10.8.5
update if and when it is relased.
Best. -
My Windows Airport Extreme wifi connection keeps dropping on a partitioned MacBook Pro.
My Windows Airport Extreme wifi connection keeps dropping on a partitioned MacBook Pro. I have read many online threads without a solution. Do you have one?
My Windows Airport Extreme wifi connection keeps dropping on a partitioned MacBook Pro. I have read many online threads without a solution. Do you have one?
-
BT Infinity connection keeps dropping between 5pm ...
I went with infinity over 3 weeks ago, it's all very good but I noticed after 2 days that the connection keeps dropping at night times, this is more evident in browsingthe web, my online game does not seem to suffer from disconnections, only web browsing on my pc connected through Ethernet and my partners laptop/iPaD which connects over wifi.
I don't seem to be getting anywhere with BT
1st time I logged it was told to change the wireless channel by Some guy in India who could barely speak English , I tried to explain I wasn't even using wifi and it was happening, changed channel and no fix.
2nd call and another India based person told me they had done a line test and found a fault, an engineer would go out and fix it in the morning, my fault was then closed, needless to say the problem continued..
3rd call and open reach engineer came out today , did various tests, couldn't find any problems, I have a good throughput apparently, he said it must be radio interference?.
I don't feel like i am getting anywhere with these, we do a lot of ebay and web browser based operations here and it's getting very frustrating after submitting data to be treated by this webpage can not be displayed.
My opinion is that there is an issue with connection and resyching of the modem as it is only happening in the evening when it's at it busiest, the lights don't go out on the router during the 30 second dropouts, it happens at random times, last night at 11:45 and again at 11:55, tonight it's happened at 9:30 so far, expecting many more.
Anybody any idea what could be causing this or any quick fixes, I am quite technical also
Solved!
Go to Solution.do the lights on the Openreach modem go out when you drop happens
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Low noise margin. Connection keeps dropping.
Hi all.
Can anyone help? I have low sound margin and my broadband keeps dropping.
Below are my stats from my router.
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:54:47
Downstream
12,989 Kbps
Upstream
1,057 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
2.9 dB / 6.0 dB
Line attenuation (Down/Up)
32.0 dB / 18.2 dB
Output power (Down/Up)
0.0 dBm / 12.4 dBm
Loss of Framing (Local)
60
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
16894701 / 4294967259
CRC Errors (Down/Up)
1869 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
Hide Detailsjohn46 wrote:
Hi try this link it may help
About ADSL noise margins
John, does my explanation of noise margin make sense to you?
Updated link
About ADSL noise margins
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Connection keeps dropping and speed is getting slo...
Hi,
I have had infinity over a week now and after having a speed of 50M and a ping of 17 each day it has dropped and is now iro 34M and ping of 37. What is of more concern is my connection is keeps dropping. Has happened every day - DSL light going off on Infinity box and homehub. I did a speed check on BT wholesale and it seems my ip profile has been dropped down to 36M.
I am connecting wireless and have tried a different channels, tried using DNS even tried a new HH3 as I had a spare. But as yet no improvement. Anyone any ideas?
Thanks in advance.You could have a fault, to check do the following.
1. Visit this link https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do;jsessionid=2W59QB2TvDGLZST41KJS2T...
2. Make an account with your BT Account number, this is different to your forum account.
3. Once the account is created re-visit the link from instruction #1 and login
4. Now you want to click on "Check my line now"
5. You should see your telephone number in a box, make sure that box is ticked if not enter your number.
6. Click on "Check my line" once step 5 has been completed
7. Make sure the details are correct, select the most relavant problem to you. I find the most common is the top selection "I've removed all equipment...."
8. Finally, Click "Check my line" **MAKE SURE NO ONE IS USING THE PHONE** Once completed, post the results contact a mod if a fault is found.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.
Maybe you are looking for
-
I was recently sent an email that used an HTML stationery wih several photos embedded in it. The email opens normally, but all of the images are icons, displaying file name and size. If I click the icon, the image opens correcly in a separate windo
-
Since switching to Yosemite, I am unable to paste any information into calendar events, instead having to type out all info such as location, notes, etc. This is true both in daily view and weekly/monthly views as well. Help?
-
HP DV1000 Sound and Video Drivers Won't Install
I just had to reformat my DV1000 due to a corrupt Windows XP installation. I downloaded the drivers from the HP website but they will not install, it just says FAILURE at the end of attempting to install them. The p/n of my laptop is ED338AV. Any hel
-
What does "item XUL is in use" mean and how do I turn it off?
It trying to install upgrade, I am asked to replace older item with newer one and I click Replace. Then I get a message "The operations can't be completed because the item "XUL" is in use. What does that mean and how do I proceed?
-
I just purchased FCE 4 and was advised it would play my files out of my JVC. Im no techno person when it comes to computers and this is my 1st Apple. My files are .MOD Type Movie Clip. Can anyone help me with a way to play then and produce on FCE 4 ?