Low IP Profile - pls help

My broadband is running much slower than it use to do.
My HH3 is plugged in to the master slocket and the quiet line test is quiet.
The results from BTw Speedtest show I am only getting 2Mbps on an 8Mbps line.  Consistantly since 2009 when I ran the test I was getting 6-7Mbps.  At that time my IP profile was 7.150Mbps it is now only 2Mbps.
 Download speedachieved during the test was - 2.02 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps
My HH3 show the following:
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
11 days, 06:40:39
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.9 dB / 24.0 dB
Line attenuation (Down/Up):
29.0 dB / 14.5 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 24
CRC Events (Down/Up):
2078 / 66
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
7875 / 9
Error Seconds (Local/Remote):
783 / 28
Can I please have my IP profile set back to something closer to 8Mbps?  or is there a problem forcing it down?
In case it helps the HH3 is running the following
Hub Firmware Information
Current firmware:
Version 4.7.5.1.83.8.94.1.37 (Type A)
Last updated:
13/03/14
Thanks in advance
Steve

Hi SteveRat,
Thanks for posting and welcome to the community forum!
I'm sorry for the problems you're having with your broadband speed.  Get us over your details and we'll get this sorted.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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