Low IP Profile

Hi Guys
Looking for some advice here, last thursday my router reset due to some ongoing maintenance at the exchange, when it came back up my speeds where shot.
I logged into my router and my downstream was 2xxx Kbps, normally its 7xxx. I ran BT speed tests and it shows the below.
My DSL connection is 7.2 Mbps but my IP Profile 1.75 Mbps? I waited a few days to see if the issue would resolve itself, however today on day 3 im still having the same issue.
Here is the shot from my hub.
I have spoken to BT and they said 3 days and all will be well, but im pulling what hair i have out now, where should i be pushing for answers, and what specifially should i be asking of whomever i speak to?
Thanks in advance

it can take from 3/5 days for your IP profile to rise if after 5 days it has not increased then we can get the forum mods involved to carry out a manual reset of your IP profile
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Similar Messages

Another low 'IP Profile'

In a similar post to 'My IP Profile is too low' from 27 December, I am also suffering from a very low IP profile:.
I've been through several lengthy calls to the service centre (0800 111 4567) and been told at different times that the problem is with either a fault between home and exchange or that my BT Home Hub 2.0 is faulty.
I've replaced the Home Hub with a (spare) BT Business Hub BT 2700HGV from work. Sadly, no improvement.
Speed test tonight gave (yes, the numbers are correct)
Download speed achieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250Kbps.
Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Are the forum mods the right place to go next for some help with this
Thanks

Hi Welcome to the forums
Until you can maintain a stable connection your ip profile will not increase can you ples try ther following
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
you can acces the business hubs stats the same way and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Major power cut and now low ip profile

HI i am using the home hub 4 and have been getting line speeds of close to 2mb for the last two years and very stable but ever since a 24hr long major power cut i have a speed of 1.3mb why is this ? ive posted the bt wholesale test results and the router stats
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ33601726
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 24/11/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 00:40:00
6. Bandwidth:
448 / 1632
7. Data sent/received:
6.5 MB / 32.4 MB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
grahamsteviesofia
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 1
14. 5 GHz Wireless network/SSID:
grahamsteviesofia
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Disabled
19. MAC Address:
18:62:2c:0b:11:02
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.3 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.37 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

The one thing it does not show is your noise margin. If you go to hub manager then troubleshooting then logs then you are looking for 2 lines when hub last connected to the internet which give your connection speed and noise margin. If you find them can you post
the drops in connevtion due to the power cuts have probably increased your noise margin resulting in a lower connection speed and therefore lower profile. Your profile is correct for your current connection speed
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Very low IP profile + connection keeps dropping

I started having problems with my connection speed over in December 2010, we had a connection speed of 135kbps for 10 days. This was then resolved and we had an IP profile of about 2mbps for 3 months.
Since April my IP profile has varied between 135 and 350kbps. The error reported in April was simply cleared from My BT without any resolution to the problem and we have been living with these low speeds for months.
Last Friday (8 July 2011) the connection disappeared altogether and I phoned BT to log a new fault. We use a homehub 2 and have a wired connection to a PC. It seemed possible that either the cable or socket on the home hub was faulty and after I swopped that out broadband connection was reestablished.
We have only one telephone socket on this line, which is fitted with the special plate with 2 ports one for the telephone and the other for the router. During the 2 hours spent on the phone on Friday I unscrewed this front plate and am now connected using a microfilter to the test socket behind.
The line connected at 3776kbps downstream but we only have an IP profile of 350kbps. I was informed that BT second line support would ring back the next day to help further. They did so , said they were restting things at the exchange which would take 3-4 hours and it should all be stable 24 hours later. They promised to phone back to check the next day. I have heard nothing further from BT.
My IP profile remains at 350kbps. After reading comments on this forum I found the stats on the home hub manager and we had continuous connection for almost 4 days with the IP profile remaining at 350kbps. Unfortunately yesterday the connection dropped and reconnected at least 3 times, and today has done the same at least twice. Each time it reconnects at very similar downstream speeds of between 3.6mbps and 3.8mbps. IP profile remains 350k.
I emailed BT yesterday re the problem and have had no contact apart from the automatic acknowledgement. i have included all the stats I can think of as relevant including the current post in My BT fault tracking.
As my connection seems to keep dropping ( I have not manually reset the hub since July 8th whilst on phone to India) then it seems unlikely we will ever reach the magic 5 days to have an IP profile restored.
One last thing, we are located only about 0.5 miles from the local exchange.
I would really appreciate help in sorting this out.

Connection dropped again while I was not at home this morning, so back to only an hour since last reset. I have copied an extract of the event log from the hub again around the time it happened.
The event " danube_dsl_ioctl:88: Failed ioctl ... " seems to be appearing in my homehub event log several times in the minute or two preceeding the homehub disconnecting and resetting. Presumably this has some meaning and could help identify my problem?
I did receive a phone call from India yesterday (13th July) assuring me that my emails had been received and escalated, and that someone who could help with my problems would phone by 15th July. But if I hadn't been contacted by 15th I should definitely phone BT again!

BT broadband too low IP profile

Hi everyone,
Before I sent a message to the mods I wanted to see if anyone here could help me out.
I have just moved to the Deddington, Oxfordshire area where I have an ASDL line with BT up to speeds of 8mbps (advertised). However over the course of the past few weeks the speed has varied from 0.4mbps to 1.7mbps for download and 0.1-0.35mbps for uploading. This is obviously pretty slow and is directly effecting my work (I need to download some data via scp from a supercomputer for my work).
I did some investigation and it seems that my IP profile is set too low and I was hoping BT could increase this to match my actual line speed. The results from the bt speedchecker are:
Download speedachieved during the test was - 1.87 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :7.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Also the connection data from my router (home hub3 ) is:
Line state:
Connected
Connection time:
1 days, 01:40:00
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.9 dB / 23.0 dB
Line attenuation (Down/Up):
21.0 dB / 12.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
418 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
612 / 0
Error Seconds (Local/Remote):
402 / 1
Its only showing 1 day ish for connection because I've been testing it on my master socket or others to see if this made a difference (it doesn't). I've also tried the quiet line test and that works fine. Also I've unplugged my sky box.
I think I saw something on one forum post where a user asked BT to manually increase their IP profile to close to 8mbps and then their connection improved to 6 or 7 mbps.
If anyone has any advice then I would be very grateful!
Thanks
Neil

your btspeedtester results do not agree with your stats as far as conenction speed - were they run a different times? can you run new btspeedtester and post results.
you rpofile looks stuck at 2mb and if you can post router stats showing 3+ days conenction time then you can contact the mods and get it kicked into action but need to show 3+ days conection time first
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Infinity Upgrade leads to Lower Download Profile

I have been on Infinity for almost a year and after numerous problems in the early days with several engineer visits required to increase my profile, it's been very solid 37/10 for the last 6 months, so very happy. I ordered the upgrade on Thursday due for completion yesterday and low an behold my profile has changed ------ but lower 33.88/20. i have just spent the last 1/2 hour on the phone to be told that it should increase over the next 10 days. Is this correct as I have my doubts!

What was your expected speed when you ordered the regrade?
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BT Infinity speeds and a low IP profile.

Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

Hi,
Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
above is the part I'm on about, it gives a bit more information. You may only have to options tho.
1. Need to get Eng. out to reset your IP Profile
2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Engineer fixed speed but still low ip profile.

hi the engineer came and gave me a great boost i never get more than 1919 0r similar so very happy
Connection time
0 days, 00:25:55
Downstream
5,307 Kbps
Upstream
955 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.8 dB
Line attenuation (Down/Up)
47.4 dB / 28.9 dB
Output power (Down/Up)
8.1 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3879 / 1
HEC Errors (Down/Up)
4161 / 0
Error Seconds (Local/Remote)
982 / 1
and i know its only 20 mins but shouldnt my speedtest read different or do i have to wait the recommended time for the ip prifile to rise. all i want to do is watch my bt vision.
Download Speed
1397 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1397 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :5307 Kbps(DOWN-STREAM), 955 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.1:22.48:63.42 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

woo hoo its gone up massively. my fingers are crossed it weill stay this way.
todays speed test at 8 am
4336 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4336 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4979 Kbps(DOWN-STREAM), 963 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.24:24.75:59.02 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Low IP Profile - pls help

My broadband is running much slower than it use to do.
My HH3 is plugged in to the master slocket and the quiet line test is quiet.
The results from BTw Speedtest show I am only getting 2Mbps on an 8Mbps line. Consistantly since 2009 when I ran the test I was getting 6-7Mbps. At that time my IP profile was 7.150Mbps it is now only 2Mbps.
Download speedachieved during the test was - 2.02 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
My HH3 show the following:
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
11 days, 06:40:39
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.9 dB / 24.0 dB
Line attenuation (Down/Up):
29.0 dB / 14.5 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 24
CRC Events (Down/Up):
2078 / 66
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
7875 / 9
Error Seconds (Local/Remote):
783 / 28
Can I please have my IP profile set back to something closer to 8Mbps? or is there a problem forcing it down?
In case it helps the HH3 is running the following
Hub Firmware Information
Current firmware:
Version 4.7.5.1.83.8.94.1.37 (Type A)
Last updated:
13/03/14
Thanks in advance
Steve

Hi SteveRat,
Thanks for posting and welcome to the community forum!
I'm sorry for the problems you're having with your broadband speed. Get us over your details and we'll get this sorted. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Very high sync speed but very low ip profile!! Ple...

Hello everyone.
I have been a BT customer for almost 4 yrs now, with little or no issues during my time with them. Until now!
About 2 months ago i mustve signed upto the 20mb bb, as my 8mb bb, was working great but i though why not to the extra speed. So i sign up, and i get about 17.8mb sync rate, GREAT im thinking. SLowly, i did not realise my bb kept dropping out and eventually it lowered the sync rate everytime and eventually it halted at a 4.5mb sync. I am thinking how is this possible, i had 8mb bb and it used sync at 8.1mb without fail and speeds were excellent.
So i called them logged a fault, on 21/11/2010. I explained to them what had happened, they understood, tried to do a few things their end, however nothing change, so they booked in an engineer for 22/11/2010. he came and saw everyhting was fine (i wasnt home at the time, my mum was) so did really have a chance ot explain properly, but i told him what i could over the phone whil i was at work, and advised your premises seems to be fine, must be exchange. OK . Bt followed up asking is everything resolved,i said no changes, speed it still slow.They booked another engineer for 7/12/2010.
He came, i happed to stay home this time, and i explained to him what is happening. He checked everything, ran some line tests, and notices my line can hand 16mb but it seems to have capped. he got the cap removed and it synced at 17.9mb, im thinking AWESOME. He checked the mains, even replaced the socket, because i had a old battered one, which was excellent. He advised give it few hours the ip profile should reset itself, just keep monitoring it. He also advised if your bb line kept dropping, then it would keep lowering the sync rate and this has what had happened originally. He also advise if it starts happening again, connect the router directly the mains as it was currently on the extension socket down stairs. Once he left, as adivsed i monitored and i kept seeing it was dropping off and very very frequently like every 10 minutes. So i took his advised connected the router to the mains upstairs with a filter and it has not dropped since. this was 2 days, 2hrs 31mins ago.
However my ip profile has not changed. my sync rate has increased by more than 400% and has been very stable as i have notice with NO drop out.
I have been doing research, i have read any major sync increases the ip profile should reset within a few hrs, but as you can see it hasnt in more than 48hrs. I know i should wait maybe another 24hrs but i dont think it would make a difference. I phoned BT yday and they stated this the best your line can handle, i explained to them the history of speed and the recent incident, but told me nothing can be done and this the best i can get, they wud not understand my connection syncing how it should but the profile is stopping me from enjoying it!
I was wondering is there any way i can get this sorted, so i can enjoy really fast broadband?
Here are bb router (homehub 2.0 stats below and the speedtester results also):
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 02:43:29
Downstream
17,832 Kbps
Upstream
1,131 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 5.8 dB
Line attenuation (Down/Up)
24.1 dB / 9.8 dB
Output power (Down/Up)
26.8 dBm / 1.7 dBm
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
3132 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3132 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :17832 Kbps(DOWN-STREAM), 1131 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.43:16.63:79.94 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
918 Kbps
0 Kbps
1131 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 918 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1131 Kbps
PLEASE PLEASE, can anyone help me in getting this sorted, i know what my line is capable and i know its faster than this.
Thank you in advance and let me know if any more information is required. THanks once again.

Similar situation here. I fitted a BT accelerator a month after the switch to ADSL2+ to get that last little bit of speed and instead it caused repeated dropouts. My IP profile got hammered and SNR set crazily high as a result.
Removed the accelerator and have a rock solid line again. That was 3 weeks ago and my profile is now at 12000 with SNR down to 12db. Hopefully will be back to where I was before the accelerator some time by the end of January.
I am using a Dlink 2460 so could force the SNR down with DMT software but am holding off at the moment as BT's profiling is so aggressive I don't want to give it any excuse to hammer my line again.

Help Getting Low IP Profile Reset/Increased

Hi there and hoping you can help,
About 3 weeks ago, we got a new cabinet installed at the end of the street and this solved the usual congestion issues we were plagued with, even in the evenings! We even managed to hit the heady heights of 6.67mb d/l which, for our village in Scotland, is superb! Happy days!
Last week, I noticed that it was being worked on again, and since they completed the work last Friday, my connection has been stuck at 2mb max. I reset the router and completed the usual stuff but it's still restricted at 2mb. I left it the last three days, and still no change. Run the following tests, with the results as follows.
D/L (mbps): 1.91
U/L (mbps): 0.37
Ping (ms): 51 [this is also a vast improvement to what it was previously]
Also ran the BTW Performance Test with the following:
Download speed achieved during the test was - 1.9 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate : 8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Router confirmed the following:
Connection Information
Connection time:
3 days, 08:53:38
Data Transmitted/Received:
441.4 MB / 2.5 GB
I've been connected on my 01651 line since 02 October 2013 and although some slowdown at peak times, has aways been stable with no disconnects. A bit unsure as to why things have now altered and every other part of our BT service has been fine.
I'm a daily user of Xbox Live, Netflix and Sky On Demand, so this restriction, although not life changing, is considerably less than what I should be getting and (more importantly) paying for, on a non-Fixed speed service!
Can you let me know if there's anything I can provide to get some assistance?
Thanks,
Solved!
Go to Solution.

Hi DavDell,
Thanks for posting and welcome to the community forum!
Sorry for the speed problems. I can see your connection speed is good it's just the profile isn't in line with it and that's why you're not seeing the fastest throughput speed from your end.
No need to worry as I can help get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very Slow Connection due to Low IP Profile

Our connection is supposed to be 2 Mb/s, although recently it has dropped to a fraction of that because the IP profile has been changed to 0.25 Mb/s.
I plugged the router into the test socket yesterday, and the quiet line test did not have a noisy signal. I will leave the router on for at least three days to see if the profile is reset to the correct value.
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 21:32:22
Downstream:
288 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
37.3 dB / 19.0 dB
Line attenuation (Down/Up):
55.0 dB / 31.5 dB
Output power (Down/Up):
13.5 dBm / 11.9 dBm
FEC Events (Down/Up):
6 / 67
CRC Events (Down/Up):
0 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 11
Error Seconds (Local/Remote):
0 / 0
1. Best Effort Test: -provides background information.
Download Speed
0.25 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :0.29 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.25 Mbps
Solved!
Go to Solution.

Thank you. I checked the connection status again, and the noise margin has decreased significantly. However, it must have disconnected itself at some point since it only says it's been connected for less than 3 hours.
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 02:45:10
Downstream:
160 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.7 dB / 11.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
11.6 dBm / 11.9 dBm
FEC Events (Down/Up):
138 / 40
CRC Events (Down/Up):
17 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
18 / 9
Error Seconds (Local/Remote):
0 / 0

Stuck at a low IP Profile

Hi,
Our Internet has been painfully slow ever since the engineers made a visit to the exchange around a week ago.
I have tried to leave the router connected to get the IP Profile to reset back to 7-8mbps but it seems to be stuck around 1.25 (I don't even get this speed though)
Any help would be appreciated.
Thanks,
Solved!
Go to Solution.

you need to try the test socket as this will eliminate any problems with extension wiring. if still no phone or broadband then you need to report a phone fault to 151 or use this link
phone faults
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Low IP profile and speeds.

Morning,
So 27 days ago we had thunder storms up here by me. The power flicked on and off 4 or so times in an hour and since then my speed and IP profile is half what it used to be. I know I have to wait for everything to re-sync, but after 27 days its still not gone back to normal. My friend just down road has a normal service now after the storm.
Tried the quiet line test and all is fine, it just seems that I sync'd back up. Any advice on what to do next would be great.
ADSL report below....
Line state Connected
Connection time 27 days, 03:06:18
Downstream 3,808 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 21.6 dB / 19.0 dB
Line attenuation (Down/Up) 29.6 dB / 17.0 dB
Output power (Down/Up) 6.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 301 / 1
CRC Errors (Down/Up) 8 / 1
HEC Errors (Down/Up) 55 / 0
Error Seconds (Local/Remote) 6 / 1
BtSpeed test results.
FAQ
<script type="text/javascript"></script>
1. Best Effort Test: -provides background information.
Download Speed
2.56 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.56 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.81 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Many thanks.
Solved!
Go to Solution.

ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 00:15:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 27.0 dB
Line attenuation (Down/Up)
28.3 dB / 16.0 dB
Output power (Down/Up)
14.1 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 0
It says it has in the ADSL status, but when running a speed test, its till the same? Couldn't run the BT one again, must have been too soon after the first test.
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2089313882.png[/IMG][/URL]

Line Profile "low" - What does that mean?

Upgraded to HSI Enhanced 7-15 Mbps from HSI 3 Mbps last week.
Using newly supplied Dlink 2750B that replaced my older ActiontechGT704WG.
Now speed is very very erratic, from 1 Mbps to 2 to 1 to 5 to 3 to 2, It's all over the place and nowhere near 7-15 Mbps.
Online agent ran test and said line profile was very low. I have new outside line from pole to nid 3 years old, new nid, and homerun to modem/router.
I live a half mile from CO.
What could cause low line profile?
I can't locate transceiver stats on this modem.
Thanks!

I don't believe any of us have managed to get Transceiver statistics from the D-Link modems yet but I'm sure it will be figured out eventually. If I had one I'd take a look at it.
If you have your old ActionTec modem sitting around still, hook it back up and let it sync. You should be able to pull the Transceiver Statistics from it. Should be a simple matter of visiting http://192.168.1.1/ , logging in using one of the default passwords below or one you set, and then clicking on the Status Tab at the top of the page, and if need be DSL Status.
admin/password
admin/password1
admin/admin
admin/admin1
Verizon Username and Password
I don't know what the Verizon In-Home Agent means by low Line Profile. It could be possible it's mentioning the sync rate of the line is low for the package or the noise margin is low?
========
The first to bring me 1Gbps Fiber for $30/m wins!

Low IP Profile

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