Low output when using Akai MPK49 controller

I'm completely new to Logic so I appreciate your taking the time to read this.
When ever I add a software instrument track and use my Akai MPK49 controller to control the instrument, the meters show that I have plenty of signal coming in, but the output is extraordinarily low. I can't even hear the instrument when I play other tracks with it! The Akai has TERRIBLE documentation so I'm not sure if I've screwed something up there as well. I just wanted to make sure that I wasn't missing something in Logic.

hi. one trick to try:
1. look to the right of the mode wheels, you will se the "performance controls" section in orange.
2. press the FULL LEVEL button. this should give you zero velocity sensitivity, but up your output.

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