Low volume warning

My son is currently having a problem connecting to itunes. When he brings up itunes he gets a low volume warning popup stating that itunes volume has been turned down low, howereve he cannot click past this warning box nor x out of it. He has not been able to use his ipod for the past two months and we aregetting very frustrated. i have tried to uninstall itunes and quick player and then reinstall but nothing has helped. Other than this new issue he has been using it successfully for two years. Please someone help!!!!!!

Why can't he dismiss the dialog box? Can he see the button on screen? Is it a screen resolution issue?

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