Lowest acceptable speed before an engineer will be...

Question

I've had Infinity since Feb this year, firstly Infinity 1, then later upgraded to Infinity 2. While on the up-to 40 speed, I always got about 37 down, and when upgraded to the up-to 80 package, I initially got around 49, but this steadily dropped back until it settled at about 39. However, over the past few months, it has dropped even further and I am now on about 32 down, 16 up.
I raised this as a fault a few months ago, seeing as the Infinity website estimates my speed at 52.7, but was told they could see my speed had declined but Openreach won't attend unless the speed drops below half of the estimate, ie 26 in my case.
Is this the case? It seems something must be wrong on my line as I am 20 below what the system thinks I should be getting. Any way I can persuade BT to get someone out to me to have a look at my line?
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Answer 1

There could be a fault on your line, try this.
1. Visit this link https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do;jsessionid=2W59QB2TvDGLZST41KJS2T...
2. Make an account with your BT Account number, this is different to your forum account.
3. Once the account is created re-visit the link from instruction #1 and login
4. Now you want to click on "Check my line now"
5. You should see your telephone number in a box, make sure that box is ticked if not enter your number.
6. Click on "Check my line" once step 5 has been completed
7. Make sure the details are correct, select the most relavant problem to you. I find the most common is the top selection "I've removed all equipment...."
8. Finally, Click "Check my line" **MAKE SURE NO ONE IS USING THE PHONE** Once completed, post the results contact a mod if a fault is found.
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