Loyalty Discount only good on certain Phones?

My phone and my daughters phone are both due for upgrades mine being the main line is also due a $50 loyalty discount. I log on to the upgade page for my phone and I see the Droid Razor for
Full Retail Price
$649.99
2-Year Contract
$299.99
Upgrade Discount
-$50.00
PRICE
$249.99
I  then log on to the upgrade page for her phone which has no $50 discount and price the Droid Razor  and get this 
Full Retail Price
$649.99
Price with 2-year contract
$249.99
 The same is also true for the Rezound and the Samsung Galaxy Nexus .So if I were to use my upgrade and the so called $50 discount for a Droid Razor I would really not be getting a $50 loyalty discount. So much for loyalty.  No where does it say the $50 discount only for certain phones.

The Droid Razr is $299.99 with a new two year agreement. Are you referring to the $50.00 New Every Two discount when you say loyalty credit? If your line is eligible for a $50.00 credit then the price for your line would be $249.99. 
Without looking at your account I am unable to determine why your other lines show the same price for the Droid Razr. Only the primary line is eligible for the New Every Two discount. Do you have an employee discount that may be discounting the equipment on all the lines?
If you would like me to take a closer look at your account, please send me a private message with your name and mobile number and I will be more than happy to further assist you.

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