Loyalty Discount?! What is it?

Can someone tell me what the loyalty discount is in detail? In july I am " eligible to upgrade with an additional loyalty discount on 7/04/11 You may upgrade now at full price. "

The 2 year contract price is the subsidized price Verizon offers when you upgrade with them. When you use your upgrade, you are required to sign a new 2 year contract.
You can find the pricing for phones on the Verizon website. When you look at the phones available it will say the pricing of each, each phone is different.
Then, if you do have an NE2 credit to use (which will either be $30, $50, or $100 depending on your calling plan and account) that will be deducted from the 2 year contract price shown on the website when you go to upgrade. So, if you find a phone you like and you know which NE2 amount you are eligible for, just subtract the NE2 amount from the 2 year contract price of the phone you want.
If you do not have an NE2 credit, you will just have to pay the 2 year contract price of the phone with no additional discount.

Similar Messages

Tried to upgrade my phone online using Loyalty Discount - Online sales Rep no help

I tried to upgrade my phone online to take advantage of the online discount and also use a loyalty discount. The price of the phone is correct until it I get to checkout, the loyalty discount is then removed and only the online discount is applied. I IM the online sales rep, but the person was of no help, telling me that all discounts had been applied. After about 15 to 20 minutes of trying to explain that the loyaly discount was being removed at checkout, I just gave up and cancelled the order.
I later tried it again, only to have the same problem and the same result from the online sales rep.
What good is a loyaly discount if you can't use it?
I am not sure if this is by design or if there is a glitch in the site, but the sales rep could not see my loyalty discount on my account and could not explain why this was happening.
Do I need to go to a store to take advantage of the loyalty discount?
Dons568
Thanks

It may depend on the type of store you go to. Corporate stores are different from third-party retailers (who often carry cell products other than Verizon as well). I would say call the specific store you plan to go to and ask before you go.

Loyalty Discount

A coworker of mine received her bill for May and on her bill under "adjustments and credits" was a $120 "loyalty discount". I asked her how she got it, if she called Verizon for some reason and she said no, she hadn't called about anything. It just appeared on her bill out of nowhere.
I have been a customer since Feb 2011, currently in my second 2-year contract. I have never once received any sort of loyalty discount or anything, so I did a live chat. All the guy told me was call this # - 800-837-4966. The woman that answered told me in her "16 years she's never heard of such a discount" and proceeded to put me on hold for a few minutes to look into it.
When she came back on the line, she just repeated herself that there is no such discount. I'm LOOKING RIGHT AT my coworker's bill and that's clearly what it states, but she didn't want to hear it. All she proceeded to do as a solution to my question was try to sell me into a more expensive TV package.
I'd like to know how this magic discount appeared on my coworker's bill, yet it doesn't exist.

I'll take a wild stab at this -- ask your friend if he/she ever had a billing dispute or signifigant service problem... I could be wrong, but don't think so....
I received the same credit. My understanding is that it was given to me because I kept my FIOS service despite a signifigant billing issue...
To make a long story short, we had been miss-billed for years for equipment we didn't have --- we're talking mis-charges in the thousands of $$...
Verizon Customer Service understood the problem, but took over six months to fix it. After numerous escillations within the US service groups, a service rep with the correct authorizations got the case - we had no idea how much credit was actually due -- their records didn't go back that far. We had to estimate and call it even...
My understanding is the loyality credit was for this incedent.
BTW: if your friend pulls-up the billing detail, there should be a code assigned to the credit. That code should reveal the source of the credit transaction.

Why can I not negotiate a loyalty discount when upgrading

Why can no one I have spoken to recently offer me a loyalty discount? I have been with TMobile for many years but this now seems to be disguarded. I can get equally good offers or better elsewhere!

Why the hell should you get a loyalty discount for? I shop regularly at Carphone Warehouse. I catch Arriva buses regularly, have breakfast in McDonald's regularly and I also use Skyline Taxis regularly. I pay the going rate. If I don't like the price I go elsewhere. If you don't like the EE prices them I'm sure you can do the same!

Loyalty discount disappeared in the past two weeks?

Hello,
My contract is coming to an end and I started looking into upgrading our phones a couple of weeks ago. Since my contract was initiated before Verizon decided to do away with the loyalty discount I still had the $50 loyality discount to use for the upgrade.... or so I thought. When I looked today the discount was gone! I chatted with an online agent, who was no help at all. Could not tell me when or why the discount was removed. I have not been notified by Verizon of any changes in my contract terms, and when I look at my upgrade eligibility it states "You are eligible to upgrade with discounted pricing. If you upgrade on or after 08/05/2012 you will be eligible to receive an additional loyalty discount." However there is no additional loyalty discount to be found anywhere any longer. Has anyone else run into the same issue?

Hi, i am J&R I Had a situation like yours i was with verizon for 10 years and they took my unlimited data and say they make a mistake,(sorry)..they distroy me and now i lost everyting. i being trying to talk to some one, they just past me from one office to another..

Loyalty Discount only good on certain Phones?

My phone and my daughters phone are both due for upgrades mine being the main line is also due a $50 loyalty discount. I log on to the upgade page for my phone and I see the Droid Razor for
Full Retail Price
$649.99
2-Year Contract
$299.99
Upgrade Discount
-$50.00
PRICE
$249.99
I then log on to the upgrade page for her phone which has no $50 discount and price the Droid Razor and get this
Full Retail Price
$649.99
Price with 2-year contract
$249.99
The same is also true for the Rezound and the Samsung Galaxy Nexus .So if I were to use my upgrade and the so called $50 discount for a Droid Razor I would really not be getting a $50 loyalty discount. So much for loyalty. No where does it say the $50 discount only for certain phones.

The Droid Razr is $299.99 with a new two year agreement. Are you referring to the $50.00 New Every Two discount when you say loyalty credit? If your line is eligible for a $50.00 credit then the price for your line would be $249.99.
Without looking at your account I am unable to determine why your other lines show the same price for the Droid Razr. Only the primary line is eligible for the New Every Two discount. Do you have an employee discount that may be discounting the equipment on all the lines?
If you would like me to take a closer look at your account, please send me a private message with your name and mobile number and I will be more than happy to further assist you.

How to apply for my loyalty discount for online orders?

can you guys help me clarifiying the application of loyalty discount on orders placed online?

Is there a loyalty discount? Thought loyalty was long gone.

Lost my loyalty discount

My wife and I "edged up" today and I just looked at our new bill. Last year we were given 8 gigs of data for the same price we were paying for 4 originally. We always came close to going over, so I appreciated the extra data. Now that we upgraded, plus added a tablet, our bill says $85 for 8 gigs. I wouldn't have added a tablet if I had been told this is how we would be rewarded for loyalty. Is this just an error?

I assume they set you up with the More Everything Plan which is currently $85 for 8gb of data yes. I don't know what plan you had and what you were paying for it so I don't know how much it changed overall. Since you both Edged Up You should be billed for the $85 More Everything + $40 line access + $40 line access - $25 Edge discount - $25 Edge discount + phone 1 monthly Edge cost (cost of phone/24) + phone 2 monthly Edge cost (cost of phone/24) + $10 tablet access. If you paid a deposit on either phone then discount the cost of phone by that amount.
So your bill should be about $125+monthly cost of Edge phones + taxes, fees, surcharges. You have 14 days to return the tablet if it isn't already too late.

Student Discount: What's the catch?

What is the catch with the incredible price difference between the student software (found on such sights as
http://www.journeyed.com/itemDetail.asp?ItmNo=44001031) and the full price software. For instance the link I referenced is a link to the Adobe Creative suite 4: Design Premium for only $399.98, that is a $1,399 difference from the full price found on the Adobe website. I realize you have to be a student, but is that really all? Is there some sort of licensing restriction like you can’t use the program for commercial use if you are using the student version? I would just like to know about any difference between them besides the obvious price difference.

Adobe sure doesn't make it easy as there are at least 3 different versions that relate to education discounts - all with different licenses and prices.
Take the Design Premium Suite for example: (exactly the same software - just different prices and probably, different restrictions.
First, is the Education version at $599
Then, there's a Student Edition at $399
Finally, there's a Student Licensing version for $299
The Student licensing version is definitely not for commercial use (*I think), and must be purchased through a campus store (not all schools are eligible).
I believe the Education version can be used for commercial purposes (at least it used to be), and possibly even the Student Edition but I'm not sure about that. I looked fairly hard and couldn't find anything that explicitly states no commercial use for any of the versions. Your best bet would be to call Adobe.
How would they know if you illegally used a version for commercial use? I doubt they would ... but don't overlook that karma thing.
-phil

What does it mean when it says "eligible for discount"?

I'm trying to figure out what type of discount my phone is eligible for but there is no link to it. Only links for "upgrades". How and where can I find out the information on the eligible discounts? Anybody? Pretty please?
<Post moved from the Android space to the My Verizon space for more exposure.>
Message was edited by: Verizon Moderator

Verizon lower than manufacturer price, mail-in rebate (or instant when purchase on line), all of these mean ‘eligible discounts’.
There was also a discount called: “new every two”, loyalty discount. When the 2-years contract expired and you were upgrading your phone, you were entitled to extra $50.00 discount. I am probably one of the last customers who got this type of discount.
Upgrading my phone last week I got my extra $50.00, but I was also told that they are removing from my profile the “new every two”. When I asked why – I was told that Verizon discontinued this offer. How nice!!!
My contract expired two years ago (last signed in 2008). Purchasing the phone with 2-years contract I received $50.00 discount (manufacturer mail-in rebate, which is instantly when purchasing on Verizon.com) and I received an additional $50.00 for the program “new every two”.
Verizon is removing ‘goodies’ and adding additional fees.
Example: The $30.00 ‘Upgrade Fee’, which you must pay upgrading your basic phone. I call this: ‘rip-off fee’. Added to the contracts in April 2012.
If you want to know your eligibility, click on upgrade, select a plan, etc and at the end you will see the amounts. You don’t have to order to see this. Just close the page.

What is discounted pricing??

Hey Everyone,
I logged into my account today to look at my bill for the month. When I got in it said next "Eligible for a discount!" next to my phone. When I scrolled over the "?" with it, it said this:
"You are eligible to upgrade with discounted pricing. If you upgrade on or after 2/02/12 you are eligible to receive an additional loyalty discount."
So I get a little excited and start shopping for a new phone, pick one out and go to check out. When I looked at the price, it was the same as retail!!
Now, why would it be retail price if I'm eligible for discounted pricing????
My overall question is - Do I get a discount now or do I have to wait till 02/02//12?
Is the fact that I added my g/f to my account in April playing a role in this?
I hope someone can help.
Thanks!!!

radjas03 wrote:
It sounds like you are eligible for your LAST annual upgrade. You can purchase a phone at the 2 year price + $20 and sign a new two year contract. OR you can wait until 2/12/2012 (20th month into your current contract) and be able to purchase a new phone at the two year contract price minus an additional loyalty (formerly known as NE2) discount of either $30, $50, or $100 depending on when you last started your current two year contract. This is additional discount is also the last time you will have this discount.
If this is what's going on, then why wouldn't it discount the price of the phone I selected?
Thanks!!!
You should see the price of a phone as if you are a new customer or at your two year renewal. It is not an Add'l discount on top of the 2 year pricing.
I did it online in May and pricing was correct

What is the difference between discounts

Hai Experts ,
What is the difference between the Discounts what we give in Vendor Master record and the Discount what we give in Pricing.
2. How does the system know which to ADD and Which to Subtract in Pricing.
3. What are the Transaction Keys Hot when we Post MIGO?
Thanks in Advance
Regards
TRIKESH SANJAY

hi,
1. http://help.sap.com/search/highlightContent.jsp
2. IHow does the system know which to ADD and Which to Subtract in Pricing.
--> for that condition type, in the condition type, you will have values, whether it is positive or negative.
3. Transaction keys:
http://help.sap.com/saphelp_erp2005/helpdata/en/77/409c41b7b7b05fe10000000a1550b0/frameset.htm
hope this may help you,
Regards,
Srinvas

Unlimited data plan and discount dispute on new phone

Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
    NY Local Sales Tax* $4.40
    NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

Upgrade at a discounted price

I can now upgrade my phone at a discounted price. I am also told that on or after 12.14.11 I will also be eligible for an additional "loyalty discount". Does anyone know what that discount will be? Will the discounted price I have now change significantly on and after 12.14.11

If it's the "New Every Two credit" it will be $30 or $50 on top of the current discounted price. It depends on your current plan.

No effect of discount in Net value

Dear All,
I have just four conditions in pricing procedure of Billing document. Item price, discount , Price after discount and tax. Price after discount is a percentage type condition which is sum of item price + discount. we maintain it as 100% in VK11. if we give discount, it shows the correct sum at header level deducting the discount from price. but when we check item tab in invoice, the discount is also there but this Sum condition remains as it is. the net value of individual item does not have effect of this discount. what can be wrong? In all conditions, 'Item condition' is ticked in V/06. how can i change the net value and have the effect of discount in net value at item level?
Thanks,
Binita

Hi,
To make effect of discount on net value, you have to enter FROM-TO steps in front of respective discount condition type in pricing procedure.
kapil

Loyalty Discount?! What is it?

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