Loyalty Management: Change tiers manually

Hi all,  
within the Interaction Center (Profile: IC_LOY_AGENT) I select Membership Overview out of the navigation bar. There I get an overview of the membership tiers. I mark an active entry within this list of tiers and click on Change or Downgrade to manually change the tier.  
An error message "Tier Downgrade failed; check activity log" is shown.  
When I check the corresponding log there is an entry "Error: No eligible r e w a r d rules".  
I'm not quite sure if the error message within the log belongs to my problem because the SAP documentation says "All tier
changes ... can be optionally checked on a rule basis".  
Can someone please give me a hint how to do a manual change of tiers and if it is necessary to define a rule for this.  
Regards  
Stefan

Hi Stefan,
We also tried to change the tier manually, however we realized that without RewardRule you can't change the tier.
Pls. create a rewardrule for eg:
If
Current Tier = Silver
Total sales = 5000
Then
Change tier = Gold
I hope it helps.
Regards
Pramod

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    Hope helps.
    Best Regards~
    Hedy

  • Loyalty Management and R3

    Hi all
    one question: is it possible to make CRM loyalty management and ECC sales orders work together?
    I.e.: If I make a sale order in ECC will the system be able to send the data to CRM in order to make the loyalty engine (rules and so on) running?
    Up to now I am not interested on how it is possible to achieve this, but only if it is possible to do it.
    If you also know how...well...share your knowledge
    Many many thanks
    Pierluigi

    Hi Pierluigi,
    I know this is quite an old post, but I am just getting into the same subject myself. I was going through SAP Note 1331970 - Loyalty Sales order setup document which clearly states that Loyalty Management is only integrated with CRM Billing. As far as I can understand the loyalty point calculation is happening off the back of the CRM billing. So if you have ECC sales orders it is not going to work.
    I assume you have realized this by know. If you have some time, can you please update this thread what the solution was in your implementation?
    Regards,
    Csongor

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