Loyalty plan stopped getting access discount after a year

So, I am on the Loyalty Plan, $60/2GB unlim T&T, I have been a customer since 2008, exactly one year ago I upgraded to a smart phone and at the same time verizon offered me the Loyalty Plan, so got it all started, the Costco gal set it up great, she sent me to the Verizon store to file for my 20% access discount, which I did, the Verizon store went ahead after I showed a payroll check and got my discount applied. So, here is the issue, after a FULL year of 20%($12) discount, I get my June statement, NO DISCOUNT, called Verizon, talked with Braiden, after 30+ minutes, all I get is sorry sir the discount does not apply to your plan, HMMMM, I just been recieving it for a year and now you say it doesnt apply? AND GET THIS, it even says ON MY BILL in the left column that I get a 20% access discount!!
After being a LONG TIME customer, this little discount that they DID give me, and says I GET on my bill, will be the sole reason my departure from Verizon as soon as my contract ends. How can they be so poorly customer minded when they just remove a discount and all I get is "sorry sir"?
Buyer Beware!!!!
thanks for letting me vent. -jonnyrooster

It is horrible that this happened to you, but my wife's line qualified for the same loyalty plan you are on now and I asked if employer discounts would qualify and the answer I got was no because Verizon does not give discounts on prepaid or special promotional plans (i.e. the loyalty plan). Since her plan at the time was a $60 dollar regular plan that did qualify for the employer discount we stayed with what we had.
It is great that you got the discount for 12 months. It's unfortunate for you that some sales rep gave you the wrong information regarding the loyalty plan being eligible for further discounts when in fact it was not. Good for you that there was a computer glitch that let you receive that non qualifying discount for 12 months. But now the retailer discovered the issue/mistake and they have chosen to rectify the problem. However (unfortunate and infuriating for us the consumers), in the terms of your plan it states that the loyalty plan does not qualify for further discounts. It sucks yes and I too would be so very angry if I found my self in your shoes, but alt least Verizon is not trying to charge you for the mistake.

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DaleGolds,
We appreciate your loyalty and I’m glad we were able to locate a plan which will help you save. I regret to learn you’ve had this type of experience with a Loyalty plan. We definitely don’t want that to be the case, as these are special plans, especially designed to help our long-time customers. I certainly want to address all your concerns and apologize for the misinformation that may have been provided.
Our goal is to ensure you are billed correctly, and if the plan mentioned is not the best fit for your needs, we are happy to bring you back to the old one. The Loyalty plan you mentioned is designed for single-line users and it is correct the employee discount offered by your company does not apply. It’s always our intention to be honest with you and though this change (discount not applying) is not a breach in contract, it is stated in the agreement the change of eligibility can chance at anytime. This is the case of why the discount would not apply.
AdaS_VZW
Follow us on Twitter at @VZWSupport
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