Loyalty works both ways! Sign up for Infinity and ...

Infinity fibre has just been announced in my area and I have signed up for installation within the next few days.
My grumble is that having been loyal to BT and BT Internet since the dial-up days of 14.4kps modems.....I am now been treated worse than a new customer.
Last year, I was very tempted to switch ISP as I felt BT were not too competitive, and following a phone call to BT suggesting I may not renew, was passed to BT 'Retentions Dept'. I was persuaded to stay with BT especially as Infinity was coming and it would always be faster than any other ISP, also I would be given a 'loyalty' discount if I stayed. So I renewed along with BT Vision for a further 18 months.
Now, having chosen Infinity 2, my broadband charge has moved from £13.50 (BT Total3) to £26.00 (the full rate). Other friends who have moved ISP several times over the years are enjoying special BT discounts and introductory offers whilst I have to pay full whack!
BT, please explain the logic and fairness of that please......your sales colleagues have suggested I wait until my current contract expires and then threaten to leave BT and see if the loyalty discount can be reapplied!

CodgerCJ wrote:
Thanks for your reply, yes I guess it's the old story of 'supply and demand'. Why offer a discount for something which is already in heavy demand? 
...indeed any sensible person now needs to keep changing supplier of anything such as gas, electricity, insurance.....anything.....to get special introductory offers!
But then woe betide you if you forget to swap again next year!
I suppose I'm just old and cynical....
With BT, you don't have to keep swapping.  You just have to point out to them that you could get cheaper elsewhere, and they will give you a discount.  But you have to do it each time your contract runs out.

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