Lp-6500 e710nzMSI.msi missing and I can't find it

I have had 3 HP printers go bonkers on me in the last 6 months. My computer geek made things worse. So, I got CCleaner and wiped out every reference to HP in the registry. Then I installed a loaner, HP DJ 1512. It worked just fine. Until today.
Now I've used Revo to uninstall the 1512. I was trying to uninstall the HP OJ6500 E710nz? I want to uninstall so I can reinstall it. It has never been installed correctly.
Can anyone tell me how to find this driver (lp-6500 e710nzMSI.msi?
Any help will be greatly appreciated. If I don't get help, I will post a picture of a bald woman on this forum:-)
Thanks.
Nancy
NKM
This question was solved.
View Solution.

Hi nkmccarter,
I am so glad to here that the software issue is no resolved. Please consider marking Message 2 as 'Accept as Solution', doing so may help brighten the lives of those in the community having the same issue.
As for the paper jam, first and foremost, I suggest connecting the printer directly to a wall outlet if it is not already.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following document applies to both real and false paper jams. 'Paper Jam' Message Displays on the All-in-One.
I hope this is helpful!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Lp-6500 e710nzMSI.msi missing and I can't find it

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