LR 2015 cc won't launch

I have downloaded the new version from the Creative cloud, installed it, it would not launch, uninstalled it, redownloaded, reinstalled, still won't launch. LR 5 still works fine.

Yup, same thing here. Simply does not launch. LR 5.7 still works OK.
I'm running 64-bit Windows 8.0 on a 8gb Dell XP 15 (2013 edition). Tried uninstalling and reinstalling, 'run as administrator', 'run with graphic processor support' etc and still nada.

Similar Messages

After updating to Lightroom CC 2015, it will not launch when i click on the icon.

After updating to Lightroom CC 2015, it will not launch when I click on the icon. A window gets up: "__crtCreateSymbolicLinkW" not found in DLL "MSVCR110.dll". Same failure occurs when I start Photoshop CC.
LR 5.7.1 Starts without Problem.

Have you tried logging out of your CC desktop app, then logging back in again? Quit/Restart won't work, but logging out and back in should. See here: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Windows 10 Apps won't launch

It seems like none of my Win10 Apps want to launch and load up. I hit the icon for the app and it appears to start but it closes itself around 1s after launching. Xbox, Mail and others won't start. They were working fine until I changed some settings in
the Mail and it went bad from there.
I know there was a Command I could use in shell to manually uninstall/install each app but I can't seem to find it.
Anyone have a solution?
P.S Launching from the Taskbar or the Start Menu doesn't work, and the Store (Beta) doesn't launch either.

On Fri, 24 Apr 2015 20:41:13 +0000, david hk129 wrote:
We know this one will be a bit painful but there is a bug with this build in which Win32 (desktop) apps wonʼt launch from the Start menu. The workaround is to use search to find and launch these apps and pin them to your taskbar for quick access.
You should reread the OP. xHDx is asking about Modern apps, the issue you
posted about, as is clearly stated, is referring to old style Win32 apps
and not the Modern ones. Your post isn't helping here.
Paul Adare - FIM CM MVP
Apr 13 11:05:20 apollo13 fsck[3927]: root, we have a problem.
-- Jeff Gostin
sorry, I misread.
another workaround for win32 program on start menu is run them as admin.

Illustrator CC 2014 won't launch (Could not complete the requested operation) even after fresh install (3 times), anyone know how to solve? (Windows 8.1)

Hi guys, my Illustrator CC 2014 won't launch, getting an error message "Could not complete the requested operation", this is not a specific file issue I can't launch Illustrator stand alone. I've un-installed and re-installed about 3 times and contacted support but they haven't been able to solve as of yet. It's a relatively fresh install of windows 8.1 and no custom fonts have been added. I've tried deleting the preferences folders and launching and that has not had any effect. No idea what else I can do, any help would be greatly appreciated.
Edit: Forgot to mention I have also tried running Illustrator as administrator and that Illustrator was running perfectly fine on this computer since install (about 2 weeks) before this started happening.
Thanks
Chris

Hi Jacob, I decided to completely remove the entire creative suite from my computer, ran the cleaning tool (although some errors showed in the log file) and it now works! Let's just pray it stays this way haha. Thanks for the suggestion.
Log File:
[Thu Mar 05 10:18:58 2015] Choose from one of the following options to clean up :
[Thu Mar 05 10:18:58 2015] 1. All
[Thu Mar 05 10:18:58 2015] 2. Adobe Flash Player 10.2
[Thu Mar 05 10:18:58 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Thu Mar 05 10:18:58 2015] 4. Creative Cloud 2014 only
[Thu Mar 05 10:18:58 2015] 5. Creative Cloud only
[Thu Mar 05 10:18:58 2015] 6. CS6 only
[Thu Mar 05 10:18:58 2015] 7. CS5-CS5.5-CS6
[Thu Mar 05 10:18:58 2015] 8. CS5-CS5.5
[Thu Mar 05 10:18:58 2015] 9. CS3, CS4
[Thu Mar 05 10:18:58 2015] 10. Adobe Id credentials
[Thu Mar 05 10:18:58 2015] 11. Quit
[Thu Mar 05 10:18:58 2015] Choice :>
[Thu Mar 05 10:19:00 2015] User selected: All
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Thu Mar 05 10:19:00 2015] List of products installed on this machine
[Thu Mar 05 10:19:00 2015] Listing products for cleanup:
[Thu Mar 05 10:19:00 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Thu Mar 05 10:19:04 2015] Are you sure you want to clean all the listed products and associated files?
[Thu Mar 05 10:19:04 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Thu Mar 05 10:19:06 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Thu Mar 05 10:19:06 2015] OSVersion : 64-bit
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AAM
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] CoreSync custom hook not found
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Retry deleting the folder since folder still exists
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Thu Mar 05 10:19:06 2015] :: Cleaning-up left over inventories ::
[Thu Mar 05 10:19:06 2015] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Thu Mar 05 10:19:06 2015] Found AAMref : ACC.aamref
[Thu Mar 05 10:19:06 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: True
[Thu Mar 05 10:19:06 2015] Removing content of Product : CS5Installer, Version : CS5
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] LOG FILE SAVED TO: C:\Users\Chris\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Thu Mar 05 10:19:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Thu Mar 05 10:19:07 2015]
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------
[Thu Mar 05 10:19:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------

Have a problem with Lightroom 5.4. Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit". " Lightroom will attempt to fix this problem net ti

Have a problem with Lightroom 5.4. Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit". " Lightroom will attempt to fix this problem next time it launches". Except that it doesn't, I keep getting the same message and the program closes. Does anyone know what I can do to repair it? Can't back up, can't do anything.

There are dozens of threads in this forum that describe the fix

Photoshop CS6 won't launch and when it does it's really slow...help?

Hi,
So my copy of Photoshop CS6 sometimes won't launch and when it does manage to launch fully, it's really slow. I mean ridiculously slow. The only times when I can get it to run even remotely quick is if I shut down my computer, and then restart it and then start up Photoshop CS6 as the first program. Even then it slows down after a while. (And I only have a firefox browser open usually, never more than a couple of tabs at once, so it's not a bandwidth issue)
Here are my comp specs:
Samsung
Processor:
AMD A6-3420M APU with
Radeon (Tm) HD graphics 1.50 ghz
Installed Memory (RAM) - 4.00 (3.48 usable)
64 Bit operating System running on Windows 7 home premium, service pack 1
I also did just recently install the new update Adobe had for Photoshop, so that's up to date.
It's getting really frustrating! I have another program I'm using in the meantime (Paint tool Sai), but I'd really like to use Photoshop CS6.....
Any help would be greatly appreciated!

Make sure you updated the drivers from AMD's website, not Microsoft.
Make sure you are running the 64 bit version of Photoshop, not 32 bit.
Disable all third party plugins, and try disabling system utilities (we've seen font managers, antivirus, disk backup software, etc. cause slowdowns due to bugs in those utilities).

Mail won't launch nor its settings save/ allow changes after 2.0

Anyone else have this ? Mail just won't launch ; opens to the main scroll screen, which stays blank, with the top and bottom bars showing – the bottom bar showing the refresh and write buttons – and then quits. Also, I cannot delete my MobileMe or GMail account, nor edit them.
Though with the MM account, if I try to delete it, it disables all of the push functions except mail. Things that I've been trying to do, like change whether the Trash folder autodeletes mail or not and the name of the account, don't save at all. The Trash delete frequency change stays in place as long as I'm in the Mail settings ; the name change doesn't hold at all.
In the second setting 'pane' in Settings – "Nouvelles Données" in French, so I guess "New Data" ? – down in Advanced, there are two MobileMe Push accounts listed. The first one saying it syncs calendars and contacts, and the second one mail... Yet I only have one MM account set up, or so says the uneditable Mail settings.
Nor can I (re)add my MM and GMail accounts. Trying to add a Yahoo account I never put on the also failed.
I've restarted my touch too.
Sounds like one of those things that when on a Mac, deleting a plist or fixing permissions would be suggested... I can't find a similar Settings-related problem anywhere on the internet either.
Reïnstall?
Message was edited by: TMAR

im having a mail problem too. i have a multiple yahoo mail accounts and every single one of them wont work. i keep getting this "the user name or password for "imap.apple.mail.yahoo.com" is incorrect." so i deleted my accounts and re-entered them. and the same message came up. i've re-typed the information many times throughout the day and it didnt work. i tried a different account and the same happened. then i tried my gmail account and that didnt work. yours sounds worse than mine, though. im not having mulitple languages. i hope you can figure it out = ]

CS3 Installer Won't Launch

OSX 10.5.5
Intel Quad Core Tower, 8GB Ram
Currently installed: CS3.3 Master Collection
I am trying to reinstall Acrobat 8 from my Master Collection 3 disc, and Setup won't launch. I've also tried Utilities:Add or Remove Adobe Creative Suite 3 Master Collection, and it won't launch either.
I've tried the standard solutions: fix file permissions, install from admin account and new user account, uninstalled CS4 Beta applications. Nothing has helped.
Adobe technical support has been no help. I've been on the phone with them for two hours this morning.
Any suggestions would be greatly appreciated! Thank you!

BRIAN, HERE'S WHAT WORKED FOR ME, BUT I WAS USING WINDOWS XP PROFESSIONAL, NOT A MAC SYSTEM. STILL MAYBE IT MAY BE OF HELP.
I had problems uninstalling and reinstalling my Adobe Master Collection CS3. The problem being that the installer would run and then disappear without initiating the uninstall/installation process.
Here are the simple combination of steps which worked for me.
1/ removing Adobe Master Collection CS3 by running add/remove programs
2/ running the Adobe CS3 clean script. I'm almost 100% certain I chose option 1 when running the script http://www.adobe.com/support/contact/cs3clean.html
3/ out of desperation and realising I had nothing to loose because I had an image of the fairly newly configured hard drive I was using, I deleted the Adobe "Installers" Folder located inside the Adobe folder at C:\Program Files\Common Files\Adobe
Steps 1 and 2 above did not solve my problem.
Step 3 did solve my problem. However, I do not know if step 1 and/or 2 were required for step 3 to work.
GOOD LUCK :-)
PS. Please let users of this site know if this solution has worked for you ...and if so, pass the solution on elsewhere too.

TS1702 any app I download from the app store doesn't open. after I finished downloading the app I tap it to open but it crashes as soon as i finish downloading it. yes, the downloading process works but any app I download won't launch. pls help

any app I download from the app store doesn't open. after I finished downloading the app I tap it to open but it crashes as soon as i finish downloading it. yes, the downloading process works but any app I download won't launch. pls help

Hi,
Install the v10.6.6 combo update available here. It's ok to do this even though you are already running v10.6.6. The combo includes fixes that were not included in the original update.
http://support.apple.com/kb/DL1349
Restart your Mac and try the MAS again.
You can download apps directly from the MAS once you have it running.
Considering the TM backup took so long, make sure there's enough space on your Mac startup disk.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 15% free disk space.*
Carolyn

Problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a

problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a few days after install.

problem with photoshop CS6 I have an imac intel 10.6.8...when I try to launch photoshop the icon bounces a few times then the adobe app manager tries to open then they both quit. they keep doing this over and over again but won't launch. worked fine for a few days after install.

My steam won't launch ever since I updated to Yosemite I don't know what is going on.

Whenever I try to launch it, it says "Steam quit unexpectedly" I have tried redownloading it 5 times and have every software up to date. I also have tried
deleting all my steam files and it still doesn't work. Here is a screenshot:
I also downloaded a program called EtreCheck that checks for issues so here is what it found:
Problem description:
My steam won’t launch ever since I updated to Yosemite I don’t know what is going on
EtreCheck version: 2.0.10 (97)
Report generated November 2, 2014 at 11:27:34 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:20:3
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (350.08 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Splashtop Streamer.app
[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support
[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support
/Library/Application Support/Hotspot Shield
[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.AdobeCreativeCloud.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
[running] com.logmein.hamachimb.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.splashtop.streamer-for-root.plist Support
[running] com.splashtop.streamer-for-user.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.anchorfree.ajaxserver.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[running] com.logmein.hamachi.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.splashtop.streamer-daemon.plist Support
[loaded] com.splashtop.streamer-srioframebuffer.plist Support
[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.akamai.single-user-client.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.ltvbit.plist Support
[loaded] com.genieo.completer.update.plist Support
[failed] com.google.keystone.agent.plist Support
[invalid?] com.valvesoftware.steamclean.plist Support
[running] com.w0lf.cDock.plist Support
[invalid?] net.brockerhoff.QuayMenu.plist Support
User Login Items: ℹ️
Steam Application (/Applications/Steam.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Off-Helper UNKNOWN (missing value)
TotalFinder UNKNOWN (missing value)
uTorrent Application (/Applications/uTorrent.app)
Origin Application (/Applications/Origin.app)
Hotspot Shield UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
VMware Fusion Start Menu UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
CrossOver CD Helper UNKNOWN (missing value)
TuneupMyMac UNKNOWN (missing value)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
OVSHelper: Version: 1.1 Support
DivXBrowserPlugin: Version: 2.2 Support
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.4 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User Internet Plug-ins: ℹ️
SOEWebInstaller: Version: 1.0 - SDK 10.5 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
GoPhoto.it
Omnibar
iTube Studio
Searchme
DivX Plus Web Player HTML5 <video>
OpenIE
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      11% LogMeIn Hamachi Menubar
      0% syslogd
      0% WindowServer
      0% launchd
      0% opendirectoryd
Top Processes by Memory: ℹ️
202 MB mds_stores
189 MB installd
133 MB com.apple.WebKit.WebContent
129 MB Finder
86 MB ocspd
Virtual Memory Information: ℹ️
417 MB Free RAM
2.18 GB Active RAM
417 MB Inactive RAM
1.14 GB Wired RAM
10.58 GB Page-ins
195 MB Page-outs

Genieo Uninstall
Genieo Uninstall (2)      see post by Linc Davis
TuneupMyMac UNKNOWN (missing value)
Also uninstall according to the developer's instructions.
I also would remove uTorrent. You can get adware/malware and other junk from a Torrent download.

I installed 3.6.12 and now get error message that says - Error: Platform version 1.9.2.12 is not compatible with miniversion = 1.9.2.10 maxversion = 1.9.2.19 and it won't launch unless outside of sandbox. I cannot navigate to yahoo. Please help.

I down loaded latest version and get error message when I launch it. Error message is entitled XUL Runner and says - Error: Platform version 1.9.2.12 is not compatible with miniversion >= 1.9.2.10 maxversion <= 1.9.2.19 and it won't launch. I can launch if I use Run Outside of Sandbox option, but I cannot navigate my home page on yahoo. What happened? Please send fix. Thanks, [email protected]

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

IPhoto 11 won't launch and crashes every time I try to rebuild the library. Urgh.

iPhoto 11 won't launch- it's another case of an infinite skinny wheel. I've tried rebuilding the library numerous times, each time it takes about a day and each time it crashes near the end. This is just ridiculous. Any tips folks?
APPLE if you can hear me... shouldn't you be testing this stuff prior to release? I know you do but I mean, like REALLY testing it? This is my second iPhoto upgrade disaster. The last time I lost my entire library, had to spend £80 on recovery software that recovered not only most of my photos, but every image cached on my machine. So then I had the fun of sorting through literally thousands of images...
And I only got the upgrade becasue my iPhone is refusing to sync, freezing on the iPhoto bit. Gah.

Make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

My apps won't launch & menu bar missing all top left icons!!!

A strange concurrence of multiple problems:
I am a pretty advanced user and have an iBook G4/1.33 GHz running Tiger 10.4.8, but I am having trouble with my PowerMac G4/500 MHz running 10.3.9 right now. I keep my PowerMac in Panther since it is almost 7 years old and I only have Tiger on my iBook disc.
Suddenly a few things started to happen at once yesterday:
1) NONE of the top right menu bar icons (OS 9 status, modem status, iChat, monitors, AirPort, Volume, clock, etc. show up upon log-in or restart.
2) Virtually NONE of my apps will launch from the Dock or the Finder. They bounce a few times then give up, with no error message.
I peformed successful repairs booting from both the OS X Panther disc and TechTool Deluxe. Although recommended, I can't create a TEST User because System Prefs won't launch, can't repair permissions from the problematic drive because Disk Utility won't launch, and I can't clear out caches because Cocktail won't launch.
I made sure the Application Support Folder in my Home Library had read/write permissions for me and applied to all enclosing folders as suggested. I tried trashing the com.apple.ActivityMonitor.plist preference in my Home Library also as suggested. However, it wouldn't allow me to remove the Launch Services file in the Caches folder of the main Library Folder as I also read here in the discussions.
Aside from successfully running disc repairs from the startup disc and TechTool, I tried repairing permissions from the startup CD as well (since couldn't launch any apps like Disk Utility from regular startup drive). Every time I try to repair in this manner though, after a minute it tells me "Disk Utility lost connection with Disk Managment" and I must quit and relaunch Disk Utility. However, same thing happens when I do, for both my drives running copies of OS X 10.3.9.
Only thing I can think of is to do an Archive/Reinstall of one of the two OS X systems on two different drives. But does anyone else have a clue what is causing this or what I need to try??? I read similar stories on here but nothing will all these symptoms at once.
I would REALLY appreciate some input, thanks!!!
PowerMac G4/500 MHz (1 GB); iBook G4/1.33 GHz (1.5 GB) Mac OS X (10.4.3) (still using 10.3.9 Panther on PowerMac)

Menu Bar Problems ..........
Check the following link for OS X troubleshooting steps. When doing so, following all steps in the order provided:
http://www.thexlab.com/faqs/repairprocess.html
1 If resetting permissions doesn't help, you may have a corrupt preference file... Delete....
Delete ~/Library/Caches (folder)
~/Library/Preferences/com.apple.systemuiserver.plist
~/Library/Preferences/ByHost/com.apple.systemuiserver.xxx.plist
where 'xxx' is a 12 digit (hexadecimal) numeric string
• Then log out and back in again. You may need to go to System Preferences to put back the menu items you need to display.
• Removing systemuiserver.plist will cause the right half of the menubar back
its original pristine default state.
2. Check Preferences Thoroughly;
- Navigate to ~/Library and drag the "Preferences" folder to the desktop.
- Restart and test your applications.
• If this does not work, move the "Preferece" folder back to ~/Library
• If this works, delete the old preferences folder. (You'll have to go through some of your System Preferences and apps to set the preferences back to how you like them).
3. Navigate to ~/Library and drag the "Fonts" folder to the desktop.
- Restart and test your applications.
- If they work start adding the fonts back few at a time.
( A likely suspect is Time RO, also if you do not use Classic you can trash the classic fonts.)
4. Check Permissions Inside Home Folder
- Navigate to ~/Library.
- Get Info (Command + i) on the "Applications Support" folder.
- Open the "Ownership & permissions" flippy triangle.
- Make sure you are the owner, with "read and write" access.
- Click on "apply to all"
- If this is correct, open the "Applications Support" folder and do the same procedure (Command+I) for the folders with the names of the applications you are having trouble with.
Note...The reason to check this is because repairing permissions with Disk Utility doesn't touch permissions inside your home folder.
• Create a new User.... go to System Preferences/ Accounts and click on "+" at bottom left of window..... and test the apps in this new account if they work the problem is isolated to your User
(~ means your home directory)
george w

Xcelsius exe won't launch - Entry Point Not Found message given

-Operating System: Windows XP
-OS Patch level: SP3
-Office Version: 2007
-Flash Player version: Adobe Flash Player 10
-Xcelsius Version and Patch Level: Xcelsius 2008 5.3.0.0
-Xcelsius Build number (Help>About Xcelsius): <not accessible>
-Business Objects Enterprise version/patch level (if applicable): Crystal Reports 12.1.0.892 - SP1
-Issue Description: Xcelsius exe won't launch - Entry Point Not Found message given
-Steps to Duplicate: When I try to open Xcelsius.exe, I receive a message box that says "Xcelsius.exe - Entry Point Not Found" "The procedure entry point ?LevelDiffToFirst@CTreeBtnCtrl@@QAEHPAU_TREEITEM@@@Z could not be located in the dynamic link library TreeBtnExtDll.dll."
I have uninstalled and re-installed Xcelsius with the same results.
Also, when I open Crystal Reports 2008, the "Crystal Reports 2008 SP1 - Software Manager" opens and shows an update available - SP2. When I try to install the update, it downloads and then displays a message the this update is only available for Crystal Reports 2008 SP1. I believe that is my current version.
After some research, I believe my CR Runtime app may be a different version than what Xcelsius.exe is expecting, but I don't know how to check or fix that. Any help is appreciated.

Hi
I think I've managed to fix this error. I compared the TreeBtnExtDll.dll in my Xcelsius directory on the machine that wasn't working and one that was and found that the broken machine was using an older and smaller version of TreeBtnExtDll.dll. 89k and a date in 2008 I think. So I copied my newer version which was 109 k and dated 11/2009 into the C:\Program Files\Business Objects\Xcelsius directory of the broken machines and now xcelsius appears to be working fine.
I had lots of trouble installing the SP3 release because of the media issues so maybe the install wasn't complete.
Anyway, I hope this helps you
Rowena

LR 2015 cc won't launch

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