LR 4.4.1 on Win 8.1 suddenly started to hang when importing via usb from camera

Question

I'm running LR 4.4.1 on Win 8.1 on a fairly new toshiba laptop. Worked fine for a few months; but then I have been unable to solve the problem of Lightroom hanging when I try to import directly from my camera via USB. If I download pics from the camera using file manager, and then point LR at the new folder [once the camera is unplugged], it can then see the folder on the hard drive and will import them without issues. But if the camera is installed, going to the import screen hangs the application.
I have tried:
deleting the lock file
installing and  running LR 5
reinstalling LR 4disabling all the usb drivers, rebooting, and enabling
disabling everything in the start menu
deleting the preferences file and letting LR build a new one..
I can import from the SD card reader, but I nervous about that as I have had card corrupted before and lost pics when downloading that way with other laptops.
The camera is a Sony NEX-5N.
Any ideas?
Thanks!
Steve
>>>>>>>>>>>>>>>>
event log
Version=1
EventType=AppHangB1
EventTime=130472785590834411
ReportType=3
Consent=1
UploadTime=130472785614981131
ReportIdentifier=e398cb4c-f441-11e3-8274-0c54a53b1677
IntegratorReportIdentifier=e398cb4d-f441-11e3-8274-0c54a53b1677
NsAppName=lightroom.exe
Response.BucketId=d13f242875f03ea1d90dc78320aec669
Response.BucketTable=5
Response.LegacyBucketId=-441099843
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lightroom.exe
Sig[1].Name=Application Version
Sig[1].Value=4.4.0.11
Sig[2].Name=Application Timestamp
Sig[2].Value=514b016c
Sig[3].Name=Hang Signature
Sig[3].Value=d6ad
Sig[4].Name=Hang Type
Sig[4].Value=134217729
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=d6ad1c1631f1be3fa0be5f93b4b2ce60
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=8549
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=8549c91a68f857408d66008876c50f3c
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=5385
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=5385dfd8333f990f69c3337328fcba6e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=fe0a
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=fe0aee3b66393cac999a4d8bcf79559c
UI[3]=Adobe Photoshop Lightroom 64-bit is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Adobe Photoshop Lightroom 64-bit
AppPath=C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=DBF4960C829DDF3499464309618C63A9
<moved from downloading,installatin,setting up - kglad>

Answer 1

You must have Premier Elements that recognizes Videos.  Premier Elements is sometimes sold in tandem with Photoshop Elements so that both can operate seamlessly.
Amazon has got special price for buying both packages together.  I believe it is a difference of about $20, i.e. you pay 20 bucks more if you buy both products.