LR 5.3 won't import .mov files from iphone 5s

I'm running Mavericks and LR 5.3 and have had trouble importing video files from my iphone 5s.  All of my software is up to date.  It seems that LR is having trouble connecting to the dynamic link server.  It doesn't work even when I disable my firewall.  I've already purged my video cache in LR.  Is there anything else I should try?

There are many, many posts of this nature in these forums.  See, for example:
iphoto won’t import mov video
For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
sudo /usr/libexec/xpchelper --rebuild-cache
The above posted by Andy Ball on a thread related to a similar problem with Aperture:
Re: Import video to Aperture library on Mountain Lion
Other things to try:
1. create a fresh iPhoto library and try that.  (hold down opt while launching iPhoto)
2. create a new OS X user (in system preferences) and try there.
In my case – and many cases – neither of those things work either, which means the problem is system wide.  Again suggesting that the xpc helper solution might work. But for me it did not either.
There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac.  In my case uninstalling both of those didn't solve it either.
So maybe one of those solutions will work for you, results apparently vary.  But this is a huge unresolved issue many others are having as well.  I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
BTW, another thing he had me try was to import the file with Image Capture (which works).  Then open it in QuickTime Player X.  Then try exporting to 480p.  Does QuickTime crash?  It does for me.
My summary:
1. Files successfully import with Image Player.
2. Files play with QuickTime Player X.
3. QuickTime Player X crashes when exporting to 480p.
4. Files import with iMove.
5. Files fail to import with iPhoto (unrecognized format as with OP)
6. iPhoto import failure/errors are system wide and not specific to a library or a user.
7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

Similar Messages

  • IPhoto won't import .mov files from iPhone

    I'm trying to import the photos and videos from my iPhone and the following screen shows up:
    I've only had this trouble since updating to Yosemite. Any help is appreciated.
    MacBook Pro (17-inch, Mid 2010)
    8GB Memory
    2.53 GHz Intel Core i5

    There are many, many posts of this nature in these forums.  See, for example:
    iphoto won’t import mov video
    For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
    sudo /usr/libexec/xpchelper --rebuild-cache
    The above posted by Andy Ball on a thread related to a similar problem with Aperture:
    Re: Import video to Aperture library on Mountain Lion
    Other things to try:
    1. create a fresh iPhoto library and try that.  (hold down opt while launching iPhoto)
    2. create a new OS X user (in system preferences) and try there.
    In my case – and many cases – neither of those things work either, which means the problem is system wide.  Again suggesting that the xpc helper solution might work. But for me it did not either.
    There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac.  In my case uninstalling both of those didn't solve it either.
    So maybe one of those solutions will work for you, results apparently vary.  But this is a huge unresolved issue many others are having as well.  I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
    BTW, another thing he had me try was to import the file with Image Capture (which works).  Then open it in QuickTime Player X.  Then try exporting to 480p.  Does QuickTime crash?  It does for me.
    My summary:
    1. Files successfully import with Image Player.
    2. Files play with QuickTime Player X.
    3. QuickTime Player X crashes when exporting to 480p.
    4. Files import with iMove.
    5. Files fail to import with iPhoto (unrecognized format as with OP)
    6. iPhoto import failure/errors are system wide and not specific to a library or a user.
    7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
    8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

  • IPhoto won't import .mov video from iPhone

    I just got my wife a new Mac mini.  It is running the latest versions of Mountain Lion and iPhoto.
    She's recorded some short videos of the kids with her iPhone (4s), and wants to organize these in iPhoto alongside pictures of the kids (she's done this before).
    However, since getting her new computer, when she tried to import the videos, she got an error message that said the files were an unrecognized format.
    We were able to retrieve the videos and copy them to her hard drive using Image Capture; however, she would still like to import them to iPhoto.
    Any help is appreciated.
    Thanks.
    -tri

    There are many, many posts of this nature in these forums.  See, for example:
    iphoto won’t import mov video
    For many, rebuilding the XPC helper cache solves the problem off the bat. In terminal try this, and reboot:
    sudo /usr/libexec/xpchelper --rebuild-cache
    The above posted by Andy Ball on a thread related to a similar problem with Aperture:
    Re: Import video to Aperture library on Mountain Lion
    Other things to try:
    1. create a fresh iPhoto library and try that.  (hold down opt while launching iPhoto)
    2. create a new OS X user (in system preferences) and try there.
    In my case – and many cases – neither of those things work either, which means the problem is system wide.  Again suggesting that the xpc helper solution might work. But for me it did not either.
    There are other suggestions that there are conflicts with Perian (on Yosemite) and flip4mac.  In my case uninstalling both of those didn't solve it either.
    So maybe one of those solutions will work for you, results apparently vary.  But this is a huge unresolved issue many others are having as well.  I have a case with a senior apple advisor open, still unresolved. His suggestion of course, at this point, is an archive and re-install. I'm not ready to go there yet.
    BTW, another thing he had me try was to import the file with Image Capture (which works).  Then open it in QuickTime Player X.  Then try exporting to 480p.  Does QuickTime crash?  It does for me.
    My summary:
    1. Files successfully import with Image Player.
    2. Files play with QuickTime Player X.
    3. QuickTime Player X crashes when exporting to 480p.
    4. Files import with iMove.
    5. Files fail to import with iPhoto (unrecognized format as with OP)
    6. iPhoto import failure/errors are system wide and not specific to a library or a user.
    7. rebuilding xpchelper cache and rebooting in my case does not resolve issue.
    8. same videos import fine in iPhoto on a totally different system (laptop running same versions of OS X 10.10 and iPhoto 9.5.1)

  • Premiere CS6 won't import mov files, the message: "file has no video or audio streams" shows up instead. How can I import the files?

    Premiere CS6 won't import mov files, the message: "file has no video or audio streams" shows up instead. How can I import the files?

    MOV is a wrapper that can contain many different codecs. The message you get is indicative of a distribution codec inside the MOV wrapper. You may need to convert the material to an editable codec before importing.

  • How do I rectify the issue that AE (CC) won't import mov files on Windows 8.1.  (It's the most current Quicktime).

    How do I rectify the issue that AE (CC) won't import mov files on Windows 8.1.  (It's the most current Quicktime).

    troubleshooting QuickTime errors with After Effects

  • DVD studio Pro won't import .mov files

    My dvd studio pro 4.2.2 from final cut pro 7.0.3 won't import .mov files. Any suggestions?
    Thanks,
    Chris

    Ask this on the Final Cut Studio forum.

  • Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

    Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

    haben
    From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
    A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
    Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
    User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
    presets there for the QuickTime choice there.
    What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30)  or something else? Do you know if this camera is recording with a variable or
    a constant frame rate?
    Please review and consider and then we will decide what next.
    Thank you.
    ATR

  • Can't import .mov files from my camera into iPhoto

    I am not able to import .mov files from my kodak camera into iPhoto. It says the file is not readable. Also, if there are any photos after the video file, those are said to be unreadable too, even if I select just the photots for import. I tried to import the .mov file with image capture as well, and that gave me an import error also. I can view the file fine on my camera and iPhoto and image capture both will give me the properties of the video file but will not import. I have imported .miv files before with no trouble. I have tried several different files with the same results. Even tried different memory cards. Not sure how to get this file on my computer or why there is a problem all of the sudden.
    Thanks.

    Welcome to Apple Discussions,
    What model of Kodak is it?
    There is a discussion thread on this topic: http://discussions.apple.com/thread.jspa?messageID=11942367&#11942367
    Try using a media card reader (sometimes built into printers) to see if that allows the import. Others seem to report having luck by importing the movies off the card using a different computer, deleting them, and then importing the pictures.
    Hope that helps.

  • Lightroom 5.3  won't import raw files from canon5d M2

    Lightroom 5.3 suddenly won't import raw files from canon5d M2.  what to do?

    The old "Reboot the Computer" trick worked.  I repeatedly was receiving a
    pop up saying "unable to import files to library".
    Phew... back in business now!
    www.laurielambrecht.com
    347-804-4332
    [email protected]
    .   BOOK<http://www.randomhouse.com/book/207248/roy-lichtenstein-in-his-studio-by-laurie-lambrecht>
    <http://www.nga.gov/programs/lectures/>
    <http://www.nga.gov/programs/lectures/

  • Must I use a converter program to import movie files from Canon powershot s95?

    Must I use a converter program to import movie files from Canon powershot s95?

    Camera Raw plug-in | Supported cameras
    Camera Raw-compatible Adobe applications
    With Elements 11 you cannot.
    The SX60 HS was first supported in  Camera Raw 8.7 which is only compatible with Elements 13 and later.
    Options:
    Pay to upgrade to Elements 13
    Free option: download the Adobe DNG converter, convert all SX60 HS Raw files to DNG format then edit the DNGs in Elements 11
    Photoshop Help | Digital Negative (DNG)

  • Importing .MOV files from PC and getting "generic error" msgs... help.

    Importing .mov files which I downloaded from my iPhone onto my PC (so getting them from file folder, not directly from iPhone). However, getting "importer is reporting generic error" message with a list of video files that didn't get imported. Some are importing, though, and showing up on the timeline. Downloaded a whole bunch at a time and thought it was the problem. Then just tried one that had the error to test and that one wouldn't either, even by itself.
    These are MOV files from iPhone 4 recorded with "stock" camera program on phone. Using Premiere Elements 11.
    Please help.

    Welcome to the forum.
    Along with Steve's questions, I have one more:
    Did your iPhone shoot with a Variable Frame Rate?
    That is common with many of the phone cameras, and especially the iPhones. You can run your file through MediaInfo (for PC), or Media Inspector (for Mac), and then report the FPS (Frames Per Second). If it is constant, it should Import fine. If it is variable, then you might have to convert that to a Fixed Frame Rate. One method is to use Apple's QuickTime Pro (a US $30 upgrade/unlock), and just Import the file into QT Pro, then Export to the same format, but with a Fixed Frames Per Second.
    Good luck, and please let us know a bit more.
    Hunt

  • .MOV files from iphone - audio but no video in QuickTime

    iphone 3gs, latest DirectX and Quicktime. Downloaded .mov files from iphone don't play correctly in QuickTime. The audio is there but there is no video, just a black screen.
    I tried switching the video to "safe mode". This does show the video, but its terribly choppy and unwatchable.
    I believe something changed recently with an update to itunes or QuickTime. Any ideas?
    Thanks.

    How do I get this file to play?
    By installing the proper video codec component if available as advised by application. See the video "Format:" entry in finder "Info", QT "Inspector", or "Property" window. Basically you must have the same playback decoder installed on your second machine as was used to encode the video the first. Sounds as if the component configurations on the two machines are not the same.

  • I cannot play .mov files (from iPhone) in Premiere Elements 10.

    I cannot play .mov files (from iPhone) in Premiere Elements 10. Is there a solution?
    It used to work fine. I wonder if the problem has something to do with the recent iPhone update. Is there any Premiere update I can download?

    Well, if it used to work... and then you updated your iphone and now it does not work... that seems to ME like the iphone update changed something in the files
    But, exactly what is inside your mov files?
    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
    What is a CODEC... a Primer http://forums.adobe.com/thread/546811
    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
    For Mac http://mediainspector.massanti.com/
    All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

  • IMovie 09 won't import .mov files

    Running iMovie 09 (v8.0.6) under 10.6.5 on MBP 13.
    I'm trying to import a couple .mov files from an external hard drive. In the dialog box that results after choosing File:Import:Movies, I can navigate to where the files are, but their names are grayed out so I can't access them.
    Any ideas?
    BTW, problem does not occur with .mp4 file.

    Here is the same! The iMovie 08 wont import .mov files. Even if I made it in the iWork/Keynote with H.264 or MPEG4 codec. You can work with the .avi files , they are opening in iMovie well, and you can edit them also. But not the .mov files. Strange...
    Message was edited by: Laximus

  • IMovie 08 won't import .mov files

    I've just installed iLife 08. The only video iMovie 08 will import are ones I have saved saved as movies from the previous version of iMovie. It doesn't seem to recognize any of the .mov files. In addition, I have several .avi files, can they be converted to a file that the program will recognize?

    Here is the same! The iMovie 08 wont import .mov files. Even if I made it in the iWork/Keynote with H.264 or MPEG4 codec. You can work with the .avi files , they are opening in iMovie well, and you can edit them also. But not the .mov files. Strange...
    Message was edited by: Laximus

Maybe you are looking for