LR 5.5 from Creative Cloud crashing on startup
I just updated my LR from Creative Cloud on my Mac OS X 10.9.3. It crashes immediately. Any idea what I can? I restored LR 5.4 from a backup, and it started up fine.
Please see my reply on the following thread that provides a possible workaround:
Lightroom . Wont Launch.
Thanks,
-paul
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Adobe Creative Cloud Crashes on startup under OS X 10.8.5
After working with Adobe Support on the problem of the Adobe Creative Cloud Installer crashing:
http://forums.adobe.com/thread/1301546
The Adobe Support person had be create a root account to install Adobe Creative Cloud. While this did allow me to install the Adobe Creative Cloud.app, it does not allow be to run it as a normal user or as an administrator user.
When I attempt to run the Adobe Creative Cloud.app, it crashes immediately on startup under OS X 10.8.5 unless I am running logged into the root account. This happens when I try to run Adobe Creative Cloud.app as a standard user or as a user with admin privileges.
In other words, the only way I am able to run the Adobe Creative Cloud application is if I take the dangerious option of enablign the root account, logging into it and then directly running the application.
See the next message for a crash dump.
Please advise me on how I can run Adobe Creative Cloud.app without having to both enable and login to the root account.Here is the crash report when I attempt to run Adobe Creative Cloud.app without dangerious option of enablign the root account, logging into it and then directly running the application:
Process: Creative Cloud [535]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 2.1.2.232 (2.1.2.232)
Code Type: X86 (Native)
Parent Process: launchd [160]
User ID: 501
Date/Time: 2013-09-24 00:51:57.293 +0200
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Interval Since Last Report: 108 sec
Crashes Since Last Report: 2
Per-App Crashes Since Last Report: 2
Anonymous UUID: 67B74E60-DD9E-19A1-5BD5-D6CBA5C03C63
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x974243ba __kill + 10
1 libsystem_kernel.dylib 0x974234b8 kill$UNIX2003 + 32
2 libsystem_c.dylib 0x9962b660 abort + 215
3 libc++abi.dylib 0x96cab7e0 abort_message + 151
4 libc++abi.dylib 0x96ca9249 default_terminate() + 34
5 libc++abi.dylib 0x96ca9289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x96ca92f1 std::terminate() + 23
7 libc++abi.dylib 0x96caa3e6 __cxa_throw + 110
8 com.adobe.acc.AdobeCreativeCloud 0x000be09f 0x9f000 + 127135
9 com.adobe.acc.AdobeCreativeCloud 0x000be1e6 0x9f000 + 127462
10 com.adobe.acc.AdobeCreativeCloud 0x000bd86e 0x9f000 + 125038
11 com.adobe.acc.AdobeCreativeCloud 0x000bd8dc 0x9f000 + 125148
12 com.adobe.acc.AdobeCreativeCloud 0x000bdb9a 0x9f000 + 125850
13 com.adobe.acc.AdobeCreativeCloud 0x000bddb6 0x9f000 + 126390
14 dyld 0x8feb1cda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
15 dyld 0x8feb1fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
16 dyld 0x8feae268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
17 dyld 0x8feae0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
18 dyld 0x8fe9fe05 dyld::initializeMainExecutable() + 211
19 dyld 0x8fea3adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
20 dyld 0x8fe9f376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
21 dyld 0x8fe9f077 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbff60bc4 ecx: 0xbff60b3c edx: 0x974243ba
edi: 0x9962b596 esi: 0xbff60b74 ebp: 0xbff60b58 esp: 0xbff60b3c
ss: 0x00000023 efl: 0x00000282 eip: 0x974243ba cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xacc9c054
Logical CPU: 0
Binary Images:
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0x9591a000 - 0x95936fff libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x95937000 - 0x959a6ffb com.apple.Heimdal (3.0 - 2.0) <C007CED7-DDC9-3BA1-8077-294FAE9C78D5> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x95c15000 - 0x95c15ffd libOpenScriptingUtil.dylib (148.3) <87895E27-88E2-3249-8D0E-B17E76FB00C1> /usr/lib/libOpenScriptingUtil.dylib
0x95c16000 - 0x95c70ffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x95c71000 - 0x95c83ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x96422000 - 0x96422fff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x96423000 - 0x96423fff com.apple.Accelerate (1.8 - Accelerate 1.8) <D4F5AB2C-0727-39FD-8EE9-E4DD3D78EB2E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x96424000 - 0x965adff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x965ae000 - 0x965c4fff com.apple.CFOpenDirectory (10.8 - 151.10) <3640B988-F915-3E0D-897C-CB04C95BA601> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x965d1000 - 0x965d8fff liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
0x965d9000 - 0x9666bffb libvMisc.dylib (380.10) <D9567F48-ED35-3362-B769-50916D30C601> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x96671000 - 0x9675aff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x9675b000 - 0x96a60ff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x96a61000 - 0x96a7efff libxpc.dylib (140.43) <C628073D-51A0-3541-A665-1121520508C6> /usr/lib/system/libxpc.dylib
0x96aba000 - 0x96ad7ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x96ad8000 - 0x96ad9ffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x96ada000 - 0x96b40fff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x96b41000 - 0x96b61ffd com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x96b62000 - 0x96b86fff libJPEG.dylib (851) <2425AE18-C181-3371-922F-4A09C1AC71CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x96bd3000 - 0x96ca7ff3 com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x96ca8000 - 0x96ccafff libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
0x96ccb000 - 0x96ccbfff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x96ccc000 - 0x96d76fff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x96d77000 - 0x96d78fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x96d79000 - 0x96dd3fff com.apple.Symbolication (1.3 - 93) <A839CFC2-F870-3652-B353-15A55D88F88D> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x96e14000 - 0x96e5cff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x96e5d000 - 0x96f1bff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x97093000 - 0x9709efff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x970a9000 - 0x970b0ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x97410000 - 0x9742affc libsystem_kernel.dylib (2050.48.11) <BC3F8E07-5606-3A05-9BF8-C4BACE96BCCD> /usr/lib/system/libsystem_kernel.dylib
0x9742b000 - 0x97536ff7 libJP2.dylib (851) <0D40428F-B7BE-307B-BEDB-256A7FED9804> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x97537000 - 0x97653ffb com.apple.desktopservices (1.7.4 - 1.7.4) <782D711D-7930-324A-9015-686C2F86DBA3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x9768a000 - 0x9769cfff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x9769d000 - 0x976a4ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x97922000 - 0x97923fff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x97927000 - 0x97be7ff3 com.apple.security (7.0 - 55179.13) <000FD8E9-D070-326A-B386-51314360FD5C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x97be8000 - 0x97c36ffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x97c39000 - 0x97edcff3 com.apple.CoreImage (8.4.0 - 1.0.1) <C25B9EEC-4824-3088-BC08-2EA516C0728C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x9801c000 - 0x9802fff9 com.apple.MultitouchSupport.framework (237.4 - 237.4) <59197044-E513-3223-9337-6EB0F828CB82> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x98030000 - 0x9803affe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x9803b000 - 0x9835bff3 com.apple.Foundation (6.8 - 945.18) <BDC56A93-45C5-3459-B307-65A1CCE702C5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9845a000 - 0x98490ffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x98491000 - 0x984f9ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) <230C6EEC-A926-3720-82DB-25D0FAAEF962> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x984fa000 - 0x984fbfff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x984fc000 - 0x984fcfff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x984fd000 - 0x98598fff com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x98599000 - 0x989dbff7 com.apple.CoreGraphics (1.600.0 - 333.1) <76C4858B-AD0A-3165-A65D-64729D6F186C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x98ad4000 - 0x98b38ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x98bb5000 - 0x98bccfff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x98c18000 - 0x98c1cfff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98c1d000 - 0x98c5fffb com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x98c60000 - 0x98c61fff libsystem_sandbox.dylib (220.3) <C532F6A6-7E85-38F3-8660-EC1066DF67BE> /usr/lib/system/libsystem_sandbox.dylib
0x98c62000 - 0x98cb9ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x98cbd000 - 0x98e79ffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x98e7a000 - 0x98e86ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x98e87000 - 0x98ec9fff libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
0x98eca000 - 0x98f16fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x991e3000 - 0x991e3fff libSystem.B.dylib (169.3) <F479E729-89C7-3B4C-9731-678EB673A861> /usr/lib/libSystem.B.dylib
0x991ea000 - 0x995cdfff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x995ce000 - 0x995dcff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x995dd000 - 0x9969affb libsystem_c.dylib (825.40.1) <A5C0B70C-5F14-3BF8-AA5B-B22E7B12A4AE> /usr/lib/system/libsystem_c.dylib
0x9969b000 - 0x996f2ff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x996f3000 - 0x99701fff com.apple.opengl (1.8.10 - 1.8.10) <385E048A-FFB2-348A-8F80-572C2494A776> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x99702000 - 0x9987aff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x99cca000 - 0x99d31fe7 libvDSP.dylib (380.10) <A9BB03FC-F70B-388F-8917-F8CE69F2164A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x99d32000 - 0x99d5eff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 492
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=112.7M resident=27.5M(24%) swapped_out_or_unallocated=85.2M(76%)
Writable regions: Total=19.5M written=228K(1%) resident=440K(2%) swapped_out=0K(0%) unallocated=19.1M(98%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 11.3M
MALLOC guard page 48K
Memory tag=35 7480K
Stack 64.0M
VM_ALLOCATE 632K
__DATA 5048K
__DATA/__OBJC 180K
__IMAGE 528K
__LINKEDIT 30.3M
__OBJC 1532K
__OBJC/__DATA 128K
__PAGEZERO 4K
__TEXT 82.4M
__UNICODE 544K
mapped file 83.0M
shared memory 12K
=========== =======
TOTAL 286.7M
System Profile:
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: Ethernet 10.19, Ethernet, en0
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 480.1 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: iPad, apple_vendor_id, 0x12ab, 0x26200000 / 3
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3
FireWire Device: OEM ATA Device 00, Other World Computing, 800mbit_speed -
After Affects Trial w/ Creative Cloud crashes on Startup
My free trial of AE installed through the Creative Cloud keeps crashing on startup, and I get this error code:
After Effects error: Crash in progress. Last logged message was: <7568> <GPUManager> <2> Sniffer Result Code: 3
I have a Dell Inspiron and Win 7. I've tried updating my GFX card (Nvidia Geforce GT 630) but it didn't solve the problem, and instead made my monitor fizz out and act weird. After restarting my computer and fixing the monitor problem, AE still did not work.
Anybody that has this issue, or has a fix for it, please replyim having the same problem but on windows 8. now i dont know if i want to get the paid one becouse i dont know if it will even work
please reply -
Illustrator CS6 creative cloud crashes when saving
I downloaded Illustrator as part of my creative cloud subscription.
Today when I opened a file I worked on for hours last night, an error message with a lot of unreadable characters showed up. I relaunched it and redid the work. Then I went to save, and it crashed with the same error message.
Then it asked me to sign in, saying I was using a trial version, even though I was signed in and had been using it. So I sign in again, make the changes again, save, and it crashes again. When I open the file, the layers have been altered so that everything is now on one layer.
This is crazy and is costing me a lot of valuable work.
Please help.Hey Everyone.
Mylenium and Designer - Im using Mac OSX Lion, CS6 downloaded from Creative Cloud. I can send a snapshot of the error message when I get back into the office. In terms of workflow, I had worked all night on a project, saved it and had no issue. The next day when I went to open the file it gave an error message which I'll send and then prompted me to login and now said I was using a trial version. I logged in again, recreated the work I had done, and when I went to save it, the same error message came up, and it again said I was in a trial version and wasnt logged in. I logged in again, it worked, and when I opened the file the layers had all been rearraged so that essentially all my assets were on a single layer. Thats when I started reaching out to support.
Wade - not sure your question is necessarily the obvious question, nor where your assumptions about what I did and didnt do are coming from, but since you asked, I contacted support 3 times before coming on here, and they were a dead end. First I called phone support, had them call me back, and the overseas call center was a series of unrelated questions followed by a disconnection. Chat support started to help me, but after asking two questions, also seemingly unrelated, told me I would have to call phone support for this issue. I called them a second time, explained the issue in detail, was told they needed 3-4 minutes to research the issue. I waited 40 minutes on hold before hanging up.
Thanks for the help. -
Error in Installing From Creative Cloud
installing from Creative Cloud I get this errors
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, WARNING: DW020 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 3 warning(s)
WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
WARNING: DW020: NOTE: Cannot set action to the payload {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 as conflicting payload is installed.
WARNING: DW020: {72CC24A1-A3A8-49CE-B1FF-0045356483B2} Adobe Edge Animate Preview 1.0.0.0 conflicts with: {11AC2863-B8A3-4EB0-9947-BF40D0513BEA} Adobe Edge Preview 1 1.0.0.0
Please uninstall these products, restart your computer and then run this installer again.I too am getting this same error when I attempt to install Adobe Edge Animate from the Creative Cloud. I am running Mac OS X (10.8.2) and all of my software is current and up-to-date. I have followed the instructions provided in the error above which says to uninstall the previous Edge Preview and restart the machine. Edge has been removed from my machine (and I can find no traces of it) and I have restarted and I am still receiving this error.
George Goeschel
[email protected] -
Download Issue / Error - Acrobat XI from Creative Cloud
Hi
I'm getting the following error (failed to load) message at 89% of the download from Creative Cloud...
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW006 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Acrobat Professional 11.0.0.0 {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} ----------- ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1 -------------------------------------------------------------------------------------
Can someone help please, not sure what to do now?
I have repeatedly tried to download it, but with no success?
Many thanks
NeilHi Neil ,
Please refer to the following links and see if that helps.
https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Regards
Sukrit Dhingra -
How do I launch Lightroom 5.3 from Creative Cloud?
I downloaded and installed Lightroom 5.3 from Creative Cloud. I have been trying for 4 days to launch Lightroom. Each time I try,Adobe asks for a serial number or wants to know if I want to try Lightroom 5.3 for 30 days. I use an iMac 10.9.1.file:///Users/cawhet1/Desktop/Screen%20Shot%202014-02-18%20at%207.55.37%20PM.png.
Hi Crystal
I believe there have been a good number of similar instances affecting CC users. It’s worth checking your purchase history to ensure you are properly subscribed. Go to Adobe.com and near the top right of the page log-in to My Adobe, unless you are already logged-in; in which case it will say welcome next to your name.
Click on My Orders and this should show your latest invoicing. You can expand each section by clicking the small disclosure triangle icon to the left of each date.
Then click on My Products and Services. Under the products section, which sometimes takes a few seconds to refresh, you should find Lightroom and if you expand the details it should contain an automatically generated serial number.
The only suggestion I have is to Launch Lightroom again and if you see the trial screen click on licence this product and enter the serial number.
It should not really be necessary with a CC app but let us know if that works. -
Trouble with Adobe Acrobat Pro installation from Creative Cloud
When I attempt to install Adobe Acrobat Pro from Creative Cloud, it will always fail on the first attemp. If I retry, it installs it. Then, when I open a pdf document, the application quits in seconds. I get a modal window with the license agreement. However, it is blank and the pull downs are empty. I hit a dead end.
This is so aggravating; especially when Adobe is charging me for my membership every month.
What gives? Can someone help with this?
BrianBrian which operating system are you using? Do you receive any specific errors during the installation process? If you are using a Windows operating system then please uninstall Acrobat using the Programs and Features control panel. Once done then please try using the Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html.
Also you mentioned that the EULA window is blank you may also want to see Blank EULA screen appears on Acrobat XI launch - http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html. Solution 2 is not likely to be relevant unless you are using an operating system not currently supported by the Creative Cloud Desktop application. -
Installing Adobe Lightroom from Creative Cloud app
Hello,
I have a subscription for Adobe Photoshop CC and Adobe Lightroom. I've just successfuly installed Photoshop from Creative cloud app, though I can't find there the Lightroom. I installed a trial version of Lightroom from Adobe.com, use it in a trial mode because there is no way to activate it.
How can I deal with that?open lightroom > click help > activate
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Re-installing from Creative Cloud after hard-drive failure
My hard-drive died, and now I need to re-install my all my software and operating system including a photoshop and lighthouse package which I purchased last week online. will it be a problem to re-install from creative cloud? will it consider I have already downloaded on another machine?
Thank youHello valerietitli,
Welcome to Adobe Forums.
You can reinstall the softwares by just logging on to the website creative.adobe.com, you should not face any issue.
Regards -
Error 1603 when trying to install Acrobat XI Pro from Creative Cloud
Hi Guys,
I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Install MSI payload failed with error: 1603 -
Fatal error during installation. MSI Error message:
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
Since the error doesn't have any further information, I don't know what else to try.
Can someone please help?
Thank you in advance.
Cheers,Hi ,
I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Regards
Sukrit Dhingra -
Installation problem with Photoshop CS6 from Creative Cloud
I try to install CS6 from Creative Cloud using the Adobe Application manager, and everything is fine until I click Start on the application after download. Then, I get a question if I want to buy a CS6 Extended licence after the trial period. I have already uninstalled the CS6 Extended trial version. Se picture attached. I am running Windows 7.
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium -
Accessing multiple PSD layers in Adobe Photoshop Touch from Creative Cloud is important to me. When will Touch be updated with this function? Want the ability to view multiple layers the same way Creative Cloud website can. Having the ability to turn multiple layers on an off in Touch from and uploaded PSD file. As it stand Touch flattens imported Layered PSD files. (Not very useful)
Hi Bford225,
I moved your post over to the Photoshop Touch forum because it seemed mostly about Photoshop Touch.
Currently, I'd recommend converting RAW images to Jpeg in either Photoshop or Lightroom and then uploading them to Creative Cloud for working with them in Photoshop Touch. I know raw support is something our developers are considering so please add your vote here:
http://forums.adobe.com/ideas/1227
How you best incorporate Photoshop Touch into your workflow is hard to say. What works best for one person may not be true for everyone. Photoshop Touch obviously doesn't have all the capabilities of its desktop counterpart but it does have the ease of use and portability of being on a tablet. Personally, I like using Photoshop Touch for editing images taken with the iPad or my iPhone for convience versus transferring to transfer to the computer, or even if I still do, I can do some of the initial edits from the tablet first. Its nice when I only have the tablet available and not a computer. For images I take with my DSLR I always do my editing in Photoshop and Lightroom. I'm able to make any adjustments on the computer much faster than on a tablet.
If you have the option to shoot in both Jpeg and RAW that might be good option (best of both worlds). Do you have the ability to import images from the camera without using a computer - using a camera connectivity kit or something like that? My recommendation would be expermentation, test out different workflows on the tablet and see how you like it and find what works best for you.
-Dave -
I have Windows 7 32-bit Am trying to download InDesign from Creative Cloud desktop version and I keep getting the error message "Installation failed, Unable to extract to temp directory. Please contact customer support. (EX11)
have tried going into temp files and moving Indesign file to desktop, but still failingCreative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
I installed the program from Creative Cloud but I can't find it in my computer...what should I do?
I have the same problem
OS windows 7 32bit
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