LR cant see xmp files unless opened as text file then saved.

Hello I have spent the entire day trying to solve this and I finally found a fix but not the cause. I have tried all the typical ways to sync/read/render to see the xmp data in LR. I spent 3 hours with tech support, and posted on several forums.
After all of this I found the only way for me to see the xmp data is to open the xmp as a text document then save it go into lightroom read metadata and it shows up. This obviously isnt a workable solution for thousands of files so I need to find a cause.
So a little info. I'm using LR5 on a windows. I edit clients images then send them the xmp files with those edits. I have one client thats photos when imported do not show metadata or develop adjustments. This is the only solution I have found to see the info. I believe they are using LR 4 and a MAC.
Is it possible that the problem is the original files are saved on a mac then transfered to my windows machine.
Please any help would be appreciated.
Mike

Doujinshi wrote:
I posted a link in my previouse post to 2 xmp files one original as recieved the other saved by myself. sorry I did not mention that.
The files posted at the link above were identical.
Doujinshi wrote:
what I'm saying is before I save the file, if i do read metadata it doesnt see anychange or info from the xmp. No little arrow. After I save it The arrow shows up then I can do read metadata and it works properly.
Gotcha. Begging the question:
A. is there a problem with the data.
B. is there a problem in Lr
C. both
If there was no operator error when posting the before/after files, then the answer is B.
Which file format (filename extension) did ya say?
Rob

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