LR CC is not launching PC Win 7 64 bits

Dear all,
since yesterday night, i tried everything to get LR CC to launch.
I'm very glad that this simple log in and out is fixing the problem for almost everyone on WIN and OSX, but it's not the case for me. i don't even see the splash screen
After a night spent to try everything i've read here, and on the web, i've contacted the adobe support by chat. I had a very nice technician who spent almost 2 hours in a remote desktop session on my computer... the session was lost while he was still working because the chat support ends at 17:00 CET i presume...
He tried everything i've allready tried :
- Log out and log in from Creative cloud
- Log in with another CC account
- OOBE, SLSTORE, SLCACHE admin rights, erasing, etc...
- Remove everything with CC remover, then reinstall Creative cloud
- Try install using 30 days trial
- Create another user with admin rights and try again everything from this list
I personaly allready tried to uninstall everything (photoshop, lightroom 5.7.1, lightroom CC, Bridge CC), then do a clean reinstall from scratch without success.
hard times with this issue, i have no more access to the 5.7.1 install  from cloud.
the windows crash logs are not really usefull, it justs says lightroom.exe and libcef.dll crashed.
any new ideas or i burn the computer ?

@dj_paige i think it's gone because the licence files were erased. yesterday when i uninstalled 5.7.1 trying to launch LR CC, i reinstalled it, clicked on "i have a licence" and the serial number prompt was allready filled (but with dots, no chance to write it down). Then, lightroom 5.7.1 disapeared from my creative cloud . i've downloaded the package from adobe and now, it ask for a serial number. i've tried the serial number "photography plan" you can find under your account section, but it don't match.
@canis_dirus_arctos  :  thanks for your moral support buddy well, i cannot work and i will be shot dead by my client....
My win7 64 system is very stable and smooth, with good hardware and nothing "special" installed. it runs photoshop and LR 5 like a charm.
i've tried too :
- changing my windows username
- removing windows password
- remove all adobe product (flash, air, acrobat reader, extension manager, ... ) then reinstall
- remove windows firewall and antivirus software
- disconnect everything, just mouse and keyboard
- run in windows safe mode
i'm not ready to reinstall the whole system to see if it changes something ... and you ?

Similar Messages

  • ITunes will not launch on Win 7 32-bit

    It was working fine a week and a half ago when I used it last, but now iTunes will not launch. It just shows up in the task manager Processes tab and nothing in the Applications tab. I have followed the instructions provided here:
    http://support.apple.com/kb/TS1717
    and still nothing. I have also done a complete uninstall/reinstall of iTunes and Quicktime. I am pretty much at the end of my rope and I am hoping someone has a suggestion that works.

    We could try renaming the APSDaemon.exe file.
    In Computer, open Local Disk C:\ or whichever drive your program files are installed on.
    On a 32-bit version of Windows 7, open the "Program Files" folder.
    On a 64-bit version of Windows 7, open the "Program Files (x86)" folder.
    Open the "Common Files" folder.
    Open the "Apple" folder.
    Open the "Apple Application Support" folder.
    Rename the APSDaemon.exe file APSDaemonDISABLED (or something like that).
    Does that stop the iTunes issue?

  • Flash Player 10 Not installing on Win 7 64 bit PC

    Flash Player 10 download goes through install procedure and says it is installed but it is not.
    After that There is always  a Flash Player Install file on the PC.
    When I click on that it goes through the install procedure and says it is installed but it is not.
    Have tried above install more than 6 different times. Also on my wife's new PC.
    Always the same bad result.
    These two new PC's are both on WIN 7 64 bit OS.

    I tried the suggested method of uninstall and then install.  Also the disable instructions for Norton AV.
    Still no success.  When I again check the list of programs in Control Panel for possible uninstall the Flash Player 10 has returned there.
    But the player does not play when needed for some videos on Facebook, etc.
    One thing I could not find to disable on Norton AV was "Smart Firewall."  It was not in my NAV 2011.
    Any other suggestions appreciated.
    Frank Mitch
    Date: Thu, 24 Feb 2011 11:51:01 -0700
    From: [email protected]
    To: [email protected]
    Subject: Flash Player 10 Not installing on Win 7 64 bit PC
    Hi, I would try this method and see if it works better. There is a link for FF(Firefox) If you don't use FF, ignore that. Also before you begin this procedure, I need to know what Anti-Virus/Spyware programs you have Installed. Some will block the Install of Flash Player and that needs to be taken care of first.
    Download and SAVE to your Desktop the Uninstaller:
    http://kb2.adobe.com/cps/141/tn_14157.html
    Download and SAVE to your Desktop the Installer for IE- use the EXE Installer
    http://www.adobe.com/products/flashplayer/fp_distribution3.html
    Download and SAVE to your Desktop the Installer for FF- use the EXE Installer for plugin based (from the same site)
    Close all browser windows, you only want to be looking at your Desktop.
    Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)
    Be sure to use the Administrator Account.
    Run the Uninstaller and when finished, Reboot(restart) your computer.
    Run the Installer for IE, Run the Installer for FF(If needed/used) and when finished, Reboot.
    Then go to this test site and test each browser:
    http://www.adobe.com/software/flash/about/
    You may want to print these instructions to make it easier to follow. If you have any questions, let me know.
    Thanks,
    eidnolb
    >

  • How can I get Adobe Flash Player 11.8.800.175? 11.9 does not work on Win 7 32 bit

    Win 7 32 bit allows installation of Adobe flash player 11.9, but web sites do not recognize it as being installed.  Browser is IE 10.  I have another computer with Win 7, IE 10, and Flash player 11.8.800.175 and it works fine.  Internet connection on computer on which it works is wireless, on computer which 11.9 does not work on is wired by DSL.  MCaffee antivirus on both systems, same updates; system mechanic detects no disk errors.  What to do?

    (Released 9/24/2013) Flash Player 11.8.800.175 (Win IE only) (50 MB)
    (Released 9/13/2013) Flash Player 11.8.800.174 (Win IE only) (50 MB)
    (Released 9/10/2013) Flash Player 11.8.800.168 (156.2 MB)
    (Released 9/10/2013) Flash Player 11.7.700.242 (140.32 MB)
    (Released 9/10/2013) Flash Player 11.2.202.310 (32 MB)
    (Released 7/9/2013) Flash Player 11.8.800.94 (159.9 MB)
    (Released 7/9/2013) Flash Player 11.7.700.232 (143.6 MB)
    (Released 7/9/2013) Flash Player 11.2.202.297 (32.8 MB)
    Just in case you need something older

  • CS4 32 bit will not open under Win 7 64 bit.

    Upgraded from Win 32 bit XP to Win 7 64 bit. While in the process of rebuilding my system downloaded and installed Beta versions of CS6 and Bridge for CS6, before trying to install my current CS4 version. I do not know whether this is causing any of the following problems that I am experiencing.　　　　　　　　A short time later I installed CS4, ending up with both the 32 and 64 bit versions of CS4. Interestingly, this install did not install a CS4 version of Bridge in either 32 bit or 64 bit, possibly because the Beta CS6 version of Bridge was installed? 　　　　　
    However, from a previous system backup I was able to retrieve a copy of the CS4 version (presumably 32 bit version) of Bridge, which I simply copied to the new system and found that it works fine. Interestingly now the CS6 version of Bridge loads one of the two CS4 versions and not the Beta CS6, but I cannot tell which one of the CS4 versions. Question: how does one determine whether the loaded version is the 32 or 64 bit version? If I click on System Info it does say X64 which I assume means the 64 bit version is loaded. Is this the way to tell?　　　　　　　　
    The CS4 version of Bridge now apparently defaults to the 64 bit version of CS4 on opens.　　　　　
    I have now read that most if not all my previous plugins will not run under CS4 64 bit, so I really need to be able to run CS4 32 bit. Unfortunately, when I try to open CS4-32, it fails with the following msgs: "Adobe Photoshop CS4 Has Stopped Working." Then,　　　　　
    "Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version: 11.0.0.0
    Application Timestamp: 48d3882e
    Fault Module Name: MSVCR80.dll
    Fault Module Version: 8.0.50727.6195
    Fault Module Timestamp: 4dcddbf3
    Exception Code: c0000005
    Exception Offset: 0002880f
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt"　　　　　　　　
    The CS4-64 version continues to run as it should.
    Assuming that CS6 will come with a 32 bit version when it hits the market I will be upgrading, but for now I really need a working 32 bit version of CS4.
    Please help.
     

    Help - System Info will tell you whether you're running the 64 bit or 32 bit version (look at the end of the first line).  EDIT:  Note that originally said Help - About and have corrected this.
    Yes, Photoshop CS6 provides both a 32 and 64 bit version.  In fact, it should have installed both on your system.
    Normally the two versions don't get into eachothers' hair, EXCEPT for file associations, which may explain the mixup you're having where Bridge runs the last version installed.  I doubt it has to do with your crash though.
    Have you copied any plug-ins or set an Extra plug-ins folder so that there could be a mixup between the two versions?
    Have you checked to see if your display driver has been updated?  Go to the web site of the maker of your video card and download the version that matches your hardware and OS.  Display driver updates solve many problems.
    -Noel

  • Lightroom 4.1 does not open in win 7 64 bit.  Any ideas?

    When I try to start Lightroom 4.1 on a Win 7 64 bit it hangs during loading?  Any ideas.

    Be sure that you have a backup of your Lightroom Catalog, and your photos. The more backups the better.
    Shut down and remove any USB devices from the computer.  Try restarting LR.
    If that does not work, use your LR Catalog backups.  If one does not work, try the next one.  (It is a good idea to keep several Catalog Backups.)

  • JavaME SDK 3.0.5 not launching on Windows 7 64 bit OS using JDK 1.6.0_27 x8

    I installed JavaME SDK 3.0.5 on top of JavaME SDK 3.0 without uninstalling it at C:\Java_ME_platform_SDK_3.0.5 on Windows 7 64 bit OS using jdk1.6.0_27 x86.
    The installation went fine but i am not getting any shortcuts to launch JavaME SDK 3.0.5.
    No shortcut menu item for JavaME SDK launcher is available in start menu or no shortcut is available on desktop.
    Menu item group in start menu is created for JavaME SDK 3.0.5. It contains
    "Documentation" and "Uninstall" shortcuts only.
    When i clicked "Documentation" shortcut it complains for missing index.html file.
    I checked there is no toolbar folder present inside C:\Java_ME_platform_SDK_3.0.5.
    There used to be one for 3.0 at C:\Java_ME_platform_SDK_3.0\toolbar.
    I do have jdk1.6.0_27 x64 installed too. Does it creates any problem?
    Am i missing any installation or configuration step?
    I don't have netbeans installed on my computer.

    There is no "toolbar" folder in Java ME SDK installation dir anymore. All developer tools are moved to Netbeans plugins.
    Remember, that Java ME SDK consists of two parts: emulator and developer tools.
    In the given use case only emulator and other command line tools are accessible (see "bin" folder). You can run samples or your Java ME applications via command line interface.
    To develop, debug and profile your applications you have to install Netbeans (6.9.1 or later, latest 7.0.1 is recommended) and Java ME SDK Tools on top of it.
    You can do it either via installer (Netbeans have to be installed before you start Java ME SDK installation) or later from Netbeans Plugins manager (see Developer Guide in "docs" folder for details).
    So, nothing wrong with installation in your case.
    The only problem is the broken shortcut for documentation in Start menu. We will fix it soon.
    Edited by: Alexander Burdukov on 28.11.2011 8:32

  • ITunes will not upgrade on Win 7 64 Bit

    Hi,
    I have Win 7 Home Premium 64-Bit.
    I am trying to upgrade from iTunes 10.1.0.54 to the current version.
    When I try to use Apple Software Update, it downloads but I get an install error and it tells me to try and download it separately.
    When I downloaded iTunes from the Apple web site, the error I get was that the Windows Installer Service could not be accessed. I downloaded the 64-bit version of iTunes.
    What can I do to fix this?
    Thanks!

    but then I got a problem: the installation said I had a newer version of QuickTime then the one the iTunes.exe came with
    It's okay ... we're still making progress. With these ones there's also (relatively) commonly additional trouble with the QuickTime.msi and associated installation configuration information that can produce that new error message. So there's a way forward, but there's a bit of awkwardness involved in getting the tools for the job.
    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Quicktime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • VML not working on Win 2008 32 bit enterprise, 10.2.0.3 database

    Oracle version 10.2.0.3
    I currently have a win 2003 enterprise server (32bit) Intel Xeon with 16GB ram and have /3GB and /PAE in the boot.ini to enable VLM and it's all working fine using all the extra memory for db block buffers.
    I now have a Win 2008 enterprise server (32bit) Intel Xeon and have set the corresponding switches as per microsofts docs, bcdedit /Set PAE ForceEnable - http://msdn.microsoft.com/en-us/library/aa366796%28VS.85%29.aspx and bcdedit /Set IncreaseUserVa 3072 - http://blogs.technet.com/b/askperf/archive/2009/04/03/who-moved-my-3gb.aspx but I just get :
    ORA-27102: out of memory
    OSD-00034: additional error information
    O/S-Error: (OS 8) Not enough storage is available to process this command
    I've set the registry key HKLM -> Software -> Oralce -> KEY_OraDb10g_home1 -> AWE_WINDOW_MEMORY exactly the same as the 2003 box at 500000000
    I've rebooted the box again just to make sure but it still doesn't work.
    Looking at http://download.oracle.com/docs/cd/B19306_01/win.102/b14304/architec.htm#i1005826 it does not mention win 2008 at all so is there something different for Oracle to be able to access the extra memory?
    thanks
    Robert

    Ok, I seem to have got around the first issue using this http://bit.ly/mpWcuy
    The new box has 16 cores on the cpu whereas the old box only had 4 so I had to up AWE_WINDOW_MEMORY registry entry to 1.2GB (as the calculated 1.07GB wasn't quite enough and the suggestion was to just up it to 1.2GB!)
    However, I am now getting a different issue when trying to open the database!
    C:\>sqlplus / as sysdba
    SQL*Plus: Release 10.2.0.3.0 - Production on Fri Jun 17 12:16:43 2011
    Copyright (c) 1982, 2006, Oracle. All Rights Reserved.
    Connected to an idle instance.
    SQL> startup mount
    ORACLE instance started.
    Total System Global Area 2.2330E+10 bytes
    Fixed Size 1414384 bytes
    Variable Size 1027722000 bytes
    Database Buffers 2.1299E+10 bytes
    Redo Buffers 2129920 bytes
    Database mounted.
    SQL> alter database open;
    alter database open
    ERROR at line 1:
    ORA-00600: internal error code, arguments: [kcbvmap_1], [], [], [], [], [], [],
    Also, though at this stage it doesn't matter as I can't open the database, I can't push DB_BLOCK_BUFFERS past 2600000 even though the server has 72GB RAM. 2600000 uses just 22GB of ram (including the os and everything else on the box)
    Edited by: bobonacus on Jun 17, 2011 12:20 PM
    Edited by: bobonacus on Jun 17, 2011 12:21 PM

  • HP Security Manager 7 not installing in Win 7 (64 bit)

    Hello Tech Gurus, This is very surprising.  I was using HP Protect Tool Security Manager 7 for last 3 years. But there were some problems due to which I uninstall all the HP security softwares and tried to install Validy Finger Print Driver, Security Manager, HP Face Recognition software. So I downloaded the latest driver from the below HP site. https://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229456&swLangOid=8&swEnvOid=4059 sp57486 - Security Manager (7.0.1.1199)sp58940 - Face Recognition for HP ProtectTools (7.2.1.4548)sp64338 - Validity Fingerprint Sensor Driver  (4.4.228.0) Fingerprint Driver got installed but Security Manager and Face Recognition software is not installing.When trying to install Security Manager its saying "This Software is not supported on this system". Its not possible because I have used the same software earlier. Even I tried to install previous version of Security Manager which I downloaded 2 years back and woked fine also. But getting the same error. I am not able to understand how to resolve the issue? Can anyone please help me? System - Probook 4540sOS - Win Prof 7 ( 64 bit) Thanks,Suvendu  

    USB-Parallel converters can be problematic.  The models listed in posts flagged here have been verified by users to work with 64 bit Windows 7.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Lightroom 4.3 Will not install on Win 7 64 bit (As previously with 4.2, 4.1 etc!!)

    I am unable to install the 4.3 update. The installer runs, extracts ("Extracting: Adobe_Lightroom_64.msi...") and then when the bar is complete the popup closes and nothing else happens. I can't beleive Adobe PERSISTS in sending out this BROKEN installer!!
    This has happened in each of the 4.x updates. I was able to solve it previously with some helpful post about opening some folder in AppData I think and immediately clicking on a file for the fraction of a second when it appears in order to open it and finish the installation. However having scoured the posts I am no longer able to find that helpful post. It is particularly difficult becasue there are SO MANY posts abut this problem! Why doesn't Adobe fix it? I have a lot of software on this machine and LR is the ONLY one which has an installation problem.
    Can anybody please direct me to the post which has the steps to fix this problem?
    And can ADOBE PLEASE FIX THE INSTALLER!!?

    I don't know how to answer that question, Rob, or why I would be able to. Obviously people will have different configutrations. It really just points to the question I am asking. I can only assume Adobe hasn't tested it thoroighly enough and is not making any effort to find out why, which suggests to me they don't really care enough about their users to bother. This issue has been raised often enough and nothing has been done.

  • ICloud Control Panel for Windows will not install on Win 7 64-bit

    I already installed iTunes 10.5 and I downloaded the iCloud Control Panel for Windows and when I tried installing it I got the following error message:
    I cannot find a a 64-bit of iCloud (if that is what I need). The 64-bit iTunes installed ok. What am I doing wrong?

    I don't know how to answer that question, Rob, or why I would be able to. Obviously people will have different configutrations. It really just points to the question I am asking. I can only assume Adobe hasn't tested it thoroighly enough and is not making any effort to find out why, which suggests to me they don't really care enough about their users to bother. This issue has been raised often enough and nothing has been done.

  • I-tunes 10.2 will not Launch, but appears in Task Manager Processes

    Hi all,
    apologies for the repost here, but i have yet to find a solution and im new to the boards (i hope im not breaking etiquette!)
    My problem is with Itunes not launching in windows 7 64 bit.
    * I have uninstalled/reinstalled all itunes/quicktime components - no luck
    * I have tried disableing the bonjour service - no luck
    * When i try to launch the application it shows in task manager as a running 32bit process, but there is no GUI.
    * I have tried a new user account, no luck
    * I have gone through the apple support suggestions around launch issues
    * I have run msconfig and closed off all processes bar itunes, still no luck.
    * I have deleted the itunes config files.
    * I have tried loading with another library.
    * I have updated windows with all updates and SP1.
    * i have tried to download an old version of itunes and install it, and even now it wont work!
    At this stage i have tried every suggestion on every forum i can find, barring two that i found this morning which i will try in an hour or twos time (im in work haha), 1 - to simply repair the installations of itunes/Qt/Bonjour, i think thats a longshot, and 2 - to delete replace the icuuc40.dll file with a version from an older release of ITunes.
    im beginning to think that i-tunes 10.2 just doesnt work on the windows 64bit OS! At this stage im thinking ill have to use songbird or winamp to transfer files to my apple devices, what a shocker.
    I would greatly greatly appreciate any help or advice anyone can offer as im pretty stressed about it now!
    Many thanks,
    Dave
    p.s. as ive ran a clean boot is it fair to say that its not a conflict issue?

    Wow, Amzingly guys i think ive stumbled upon a solution. i used system config (msconfig) to reboot stooping all startups and all service (hiding microsoft serviced before disabling all)
    upon reboot i ran itunes... nothing happened and i went into control panel, thinking id uninstall some bits n pieces... 5 minutes later i was prompted from itunes telling me that bonjour was inactive and asking if i wanted itunes to attempt a repair, i said yes. Sure enough a couple of minutes later itunes was up and running.. i had hope.
    I used MSconfig to reinstate a normal startup.
    And sure enough itunes seems to be working fine now.
    This was an UBER frustrating time. I hope my post might help SOMEbody out there!
    regards
    dave
    up the dubs

  • Lightroom cc 2015 will not launch

    I installed Lightroom cc 2015 but it will not launch, any suggestions

    Windows 7 64 bit
    Donald J Kipke, EA
    DJK Taxation & Financial Services
    863 Thorn St  Sewickley, PA 15143
    Email:     [email protected]
    Voice:       412 741-9479
    Cell:        412 491-1852
    Fax:         412 741-6545

  • Win 7 64 Bit Problem CS 5.5

    Hi Guys,
    I have a simple plug-in with a few menus. Right now I have compiled it for win 7 64 bit platform (the normal release 32bit version of the plug-in is not loading on win 7 64 bit) - no warnings, no errors, the plug-in was created at releasex64\.... folder.
    InDesign CS 5.5 has loaded this plug-in without any error messages but the menus are not there
    Any suggestions what could be wrong or where or how could I check why? - thx
    regards

    Maybe you created Model Plugin instead UI plugin. You can check that by resource PluginVersion (kSDKDefPluginVersionResourceID) in your .fr file.
    If last line in that block is kUIPlugIn then plugin will be visible in InDesign. If last line is kModelPlugIn, then you will not see that plugin.
    Also, please check version of your SDK in the top directiory of InDesign SDK.
    InDesign CS5.5 Products SDK Build 142 is the latest one.
    Regards
    Bartek

Maybe you are looking for