LR does not export slideshow

Can anyone tell me where the video files are located in the library so I can try and determine if mine are missing?
I have never been able to export from slideshow and never knew why. Missing video files seem to be the culprit but I don't know how to confirm this.
Is there a way to contact Adobe Support directly?
Previous inquires on the forum haven't gotten any responses.
Thanks,
Dennis

Hi Victoria,
I tried this last week, but I will try it again, just in case.
Here are the three error messages that I recieve when I try to export. I don't remember these showing up before LR v3.5... although slideshow NEVER exported in the past versions either.
     -Cannot create the encoder instance, h264OutVideoNew failed.
     -error: h264OutVideoChkSettings - no library function available
     -error: No encoder library could be found!
I will logout, and download LR, install as a guest; using the trial offer (if I can again) and see what happens. I'll report back tomorrow.
By the way, I have posted a couple questions to Adobe support and haven't recieved any response. I'm actually unsure whether the questions ever went through - there isn't any acknowledgement that the questions ever send.
I'm hoping the error messages above might make some sense to you.
thanks, d

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