"LR has encountered problems reading this photo"

This is the message I get when I try to open a RAW file.
The camera I am using is Nikon D700.
The file I am trying to open is on my HD.
My system is Windows 7.
I am using LR 5 that I dowloaded yesterday for Trial ( Trial Version ).
Thanks.

I recently followed the Adobe links to download the trial version of Lightroom 5 and discovered that it was downloading version 5.1 instead of the latest version which is 5.3 All releases of Lightroom 5 should support the Nikon D700 but v5.3 incorporates various fixes and improvements which may solve your current problem.
Open your copy of Lightroom and check the version by selecting "Help / About Adobe Photoshop Lightroom" from the main program menus.
If you have an earlier version then download Lightroom version 5.3 for Windows 7 from here:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5693
A list of camera models supported by the latest version of Adobe Camera Raw can be viewed here:
http://www.adobe.com/uk/products/photoshop/extend.html

Similar Messages

Error message- "LR has encountered problems reading this photo" after installing LR 5.6 on new computer and retrieving all contents from old HD from external HD.

Hi-
I got a new PC laptop, retrieved all old HD contents from my external HD, installed LR 5.6 (5.4 on previous PC) and when I tried to open up my old Lightroom catalog it has an error saying "Lightroom has encountered problems reading this photo. You will not be able to make adjustments to this photo". I tried to open the catalog straight from my external HD with the same error message. I've read about four billion forum threads to try to figure it out- files do not seem to be missing as most threads indicate. The other threads suggest there is a corruption with the file, but I don't THINK that is the case. Are there any other suggestions? If the file is corrupted, how do I find out for sure? Have I lost all my edits??
Thanks for your help and time!
sarah

Hi-
I got a new PC laptop, retrieved all old HD contents from my external HD, installed LR 5.6 (5.4 on previous PC) and when I tried to open up my old Lightroom catalog it has an error saying "Lightroom has encountered problems reading this photo. You will not be able to make adjustments to this photo". I tried to open the catalog straight from my external HD with the same error message. I've read about four billion forum threads to try to figure it out- files do not seem to be missing as most threads indicate. The other threads suggest there is a corruption with the file, but I don't THINK that is the case. Are there any other suggestions? If the file is corrupted, how do I find out for sure? Have I lost all my edits??
Thanks for your help and time!
sarah

"Lightroom has encountered problems reading this photo."

***** UPDATE July 17, 2013 @ 9:16 am Central Time (UTC -06:00)*****
After Creating a fresh catalog I have been able to clarify the issue a bit. This error appears to only show up in Folders exported as Catalogs. Particularly when I try and open that exported catalog.
I suspect there is a problem with the way Lightroom 5 is exporting these catalogs. I didn't have this issue with LR4.4, but it shows up any time I export a folder as a catalog within LR5, regardless of whether or not it is exported from an upgraded catalog or a fressly created catalog.
It looks like fixing the problem is going to be time consuming, but not impossible. So far I have confirmed that these files - reported as throwing this error by Lightroom 5 ("Lightroom has encountered problems reading this photo .... You will not be able to make adjustment to this photo.") - can be imported into a new/existing catalog by multiple methods without carrying over the errors displayed in the exported catalog.
This is frustrating and adds additional steps to my workflow, but isn't undoable. Of course it would be nice if LR5 worked as correctly and exported folders as catalogs without throwing errors when those new catalogs were opened...
Is anyone else seeing this problem when they open catalogs created by "exporting a folder as a catalog"?
***** Original Post *****
I'm really confused. I am consistently getting this message on certain exports, but not others...
When it happens:
1) "Export this Folder as a Catalog" from a specific folder within my Working Catalog
Select the location
Select "Export negative files"
When I open the NEW Catalog - ALL the photos reflect this error message: "Lightroom has encountered problems reading this photo .... You will not be able to make adjustment to this photo."
When I go to the Develop tab it displays "There was an error working with the photo" over the photo, but I can edit it... When I close the catalog and re-open it, the changes don't reflect UNTIL I go back to the Develop tab, then the thumbnail will reflect the change. But the system still insists that it has a problem with the file...
2) The same thing happens when I export the file from my Working Catalog as an image of the same format - be it tif, dng, or psd, or RAW files. Not sure what I was refering to here (can't duplicate today - July 17).
When it doesn't happen:
When I export the file to the auto import folder for my Portfolio catalog (original format). This seems to work...
Why am I so confused? Because all of these catalogs are located on the same drive (which is different than the drive my Working Catalog is on). When they are auto imported to my Portfolio catalog they seem to work, but everything else throws an error sinse I upgraded to LR5!
My System:
Windows 7 Pro SP1 (fully up to date) 64-bit
Intel Core i7 CPU 950 @ 3.07GHz
Installed RAM: 12.0 GB
My Lightroom 5 Working Catalog doesn't seem to be having any problems...
This problem is frustrating enough that I may go back to LR4. I can't have my archived files compromised...

Suggestion to all who encounter problems like this: if you've installed 3rd party memory cards (ram), go back to your original ram, or at least the brand of ram that your computuer came with.
Long story, short:
I had the same error message in LR5. It only happened with several images in a given import. If I deleted all of the images from the import and reimported the images, a different set of images would have the error message. The images that originally had the message would no longer have the problem. I deleted and reimported several times while observing the same behavior.
Not only did lightroom give me issues, but Bridge had problems reading the files, and the previews of the problem images would not show up in Finder (Mac speak). This ruled out, to me at least, that it was a software issue. I went out and purchased a new card reader and had the same problems. I tried a different card with different images and got the same problems.
After I contacted Adobe, they had me upload two files with the error, and they said the files were corrupted due to faulty hardware. I took my mac book pro (13in early 2011 w/ 10.7.5) to the apple store and they ran a diagnostic test amoung other test and we came up with nothing. Everything seemed to be good on the hardware side. After some research the Rep. asked me about my ram (memory cards). I had in the past installed two 3rd party cards to boost my ram from 4GB to 8GB. The rep. suggested that I go home and test the issue with the original ram my computer came with before we go any farther. So far, I haven't had any issues.
I hope this helps,
Josef

"LR has encountered problems reading this photo" is the message I get when I try opening my Nikon D7

I downloaded a trial version yesteday and it is not totally convincing !

We'd need more details to help, including ... exactly what is a Nikon D7? I can't find any website that mentions the existence of a Nikon D7. Perhaps that is why Lightroom is having a problem
Other information needed:
The exact error message, word for word
exactly what step (or what action) in Lightroom produces this message
the operating system
the version of Lightroom
is the photo RAW or JPG
where is this photo stored on your hard disk (the exact path and file name)

LR5 encountered problems reading this photo.

Hi,
I am working on a Macbook Pro, 8gb with 1 tb
Recently did external back up.
Mac was having issues so we ( IT guys ) did a clean install and only brought back in basics.
( I was on LR3 and PSE9 ) but we didn't bring it over as mirror copy because there were so many other items on Mac I didn't need.
I bought Mac with LR3 and PSE9 so I could not do upgrade,
I instead started the trial today, so we could merge from the external the images to Pictures. ( so it was on external in pictures and now on os-x pictures )
So LR5 brought all my catalogs in, I even got smug mug to find its catalogs. , but now I am getting ! on every image.
I have selective chosen the image from external and moved it to OS X pictures folder.
Why am I getting the ! on the images. When I right click the ! I get error, LR has encountered problems reading this file.
when I click find in file folder I get a tiff picture with a loop on top and if I click that I get this... Item “untitled-8547-Edit.tif” is used by OS X and can’t be opened.
one thing I did just notice is the date on the tiff says, Jan 24th 1984 3am 0 bytes tiff image. ( what the heck? )
now the image right beside it to the left is the image ( I can actually see ) and it looks good.
why is finder bringing up a bogus tiff ?
Thank you for your help. Need to be up and running. Need these ! gone , please help.
Diana

Suggestion to all who encounter problems like this: if you've installed 3rd party memory cards (ram), go back to your original ram, or at least the brand of ram that your computuer came with.
Long story, short:
I had the same error message in LR5. It only happened with several images in a given import. If I deleted all of the images from the import and reimported the images, a different set of images would have the error message. The images that originally had the message would no longer have the problem. I deleted and reimported several times while observing the same behavior.
Not only did lightroom give me issues, but Bridge had problems reading the files, and the previews of the problem images would not show up in Finder (Mac speak). This ruled out, to me at least, that it was a software issue. I went out and purchased a new card reader and had the same problems. I tried a different card with different images and got the same problems.
After I contacted Adobe, they had me upload two files with the error, and they said the files were corrupted due to faulty hardware. I took my mac book pro (13in early 2011 w/ 10.7.5) to the apple store and they ran a diagnostic test amoung other test and we came up with nothing. Everything seemed to be good on the hardware side. After some research the Rep. asked me about my ram (memory cards). I had in the past installed two 3rd party cards to boost my ram from 4GB to 8GB. The rep. suggested that I go home and test the issue with the original ram my computer came with before we go any farther. So far, I haven't had any issues.
I hope this helps,
Josef

Lightroom has encountered a problem reading this photo + error ???

Details
* The exact version of the Adobe Application you are running. Lightroom 1.0
* Your Operating System details: Windows XP Professional Version 2002 Service Pack 2
* Amount of installed RAM: 1 Gig
* Amount of free disk space: 31.9 Gig, 184g (second drive)
* Make/Model of Video Card: Nvidia Quadro FX500/FX600
* Printer Details if you have a print problem: No print problems
* The EXACT text of any Error Messages you saw:
"Lightroom has encountered a problem reading this photo" "You will not be able to make adjustments to this photo" & Error idx ! = 0 && -idx <=->top-L->base
* Precise symptoms of your problem
Attempt to load all RAW files from (Canon 10d & MarkII). First few folders imported are fine, after loading 10 or so folder all the files afterwords have the above error, if I remove all files, and reload in a different order files that were giving the error will load correctly, and files that loaded correctly before now load with errors.
Screen Captures for reference.
http://www.pbase.com/brahm/image/80870830/original
http://www.pbase.com/brahm/image/80870983

Here is a snippet from a discussion on another forum that includes a quote from Jeff Schewe, whom I consider to be a very good source for reliable information:
Look, I'll make it REAL simple...
TIFF = Good
PSD = Bad
PSD is now a bastardized file format that is NOT a good idea to use. Even the Photoshop engineers will tell you that PSD is no longer the Photoshop "native" file format. It has no advantages and many disadvantages over TIFF.
TIFF is publicly documented, PSD is not. That makes TIFF a preferred file format for the long term conservation of digital files.
And, let me be blunt, anybody who thinks PSD is "better" than TIFF is ignorant of the facts. If Adobewould let them, the Photoshop engineers would tell you to quit using PSD.

Error message: There was an error processing a page. There was a problem reading this document (110)

I opened a pdf document in Adobe Reader X. When I attempted to scroll through the pages the following error message appeared, “There was an error processing a page. There was a problem reading the document (110). After an Internet search to try to find the reason for the error and a solution, I came across a site that suggested it was an issue regarding the fonts of the document. I then reopened the document and went into the document’s font properties (FILE – PROPERTIES – FONTS tab). There I noticed that the “Gathering font information” stopped at 2% which, of course, I took to mean that Adobe Reader X was having a difficult time in loading the font’s information. Another site suggested opening the document in the pdf reader, Foxit. So I did, and the document loaded properly with no error messages. I was still curious as to why the document did not load entirely in Adobe Reader X and if the same problem would occur using a different reader. I then downloaded the pdf reader, Nitro Reader 2. I opened the same document and initially received the following message, “The requested page number is invalid and does not exist in this document.” I closed the message and proceeded to scroll through the document. As I scrolled, the following message appeared, “This file was damaged (corrupted) and has been repaired.” I thought, “Wonderful!” I then chose <FILE – SAVE AS – PDF DOCUMENT> and saved the “repaired” document under a new name. When I opened the “repaired” document with Adobe Reader X, behold, the document opened entirely with no error message. I was curious, so I went into the document’s font properties and noticed, this time around, that the “Gathering font information” loaded to 100%. Nitro Reader 2 detected the error and fixed it. Now I’m left to wonder…why wasn’t Adobe Reader X able to do the same? I hope this post helps others who are experiencing the same issue.

When I encountered an error "there was a problem reading this document 110" in Acrobat Pro 11 on 28.7 MB CS6 file, it indeed was very frustrating.
I solved my problem, but since I don't know which step benefitted me, I've to enumerate all the steps I took:
Read below:
1.1. I could copy the file anywhere on the drive, but couldn't 'save as' from Acrobat Pro.
1.2. No document security was applied of any sort on the file.
1.3. Still in the first tab of the document properties, all details under advance section were empty. No 'PDF Version' 'location' 'file size' etc were populated. Nothing.
1.4. I couldn't change and save anything in any of property dialogue. I could comment on the text, but as soon as I tried to save, it gave an error (some sort of 'File reading' error).
1.5. When I tried to extract a page (I tried many), it gave 'reading error'.
1.6. I didn't try 'splitting error'. Since I was 100% sure, it'll give me same reading error.
1.7. I opened the file in Firefox and tried saving it as pdf from there. But no error, but no save either.
1.8. I ran 'Remove Hidden Information' from protection panel without any errors.
1.9. I tried 'sanitize document' from the same tab, but didn't succeed.
1.10. Then (here I think the problem was resolved), from Document Processing panel, I did some commands. 1st, 'Export all images', successfully. Then 'Remove all links', it found 0.
1.11. Then in 'print production' panel, I clicked/tried to open acrobat distiller. The same opened, did some processing. But I don't know if it did something in solving the problem or not.
1.12. Although I think my problem was resolved till now, but the last step I did was 'Saved As' the file (from the file menu) as a .ps file. Though I've not yet reopened/used that ps file (to convert it into a pdf file again). But around here I wanted to close the file and it asked me whether I wanted to save the file, I said yes. And it saved the file correctly. And I checked that in properties dialogue, the missing information was populated too.
1.13. Sorry for so lengthy instructions, but I had no choice.

Crw32.exe has encountered problems...

I am getting the Windows error 'crw32.exe has encountered problems' when opening a report that I just created in Crystal Reports XI hitting an Oracle db. Windows shuts down CR. This has happened to me a twice today. My only recourse is to start the report over from scratch. The report isn't particularly complicated - 4 groups with summaries and a GIF logo in the header. Any suggestions or questions for more information would be appreciated. This is very frustrating.

Ive had some suggestions for you to try.Â Apparently this might be down to a driver issue although it would also help to know if you are running on Windows Vista or on an older version of Windows.Â
If you are using the Microsoft ODBC driver, can you try instead switching and using the Oracle ODBC driver.Â
You can get Oracleâu20AC(tm)s ODBC drivers here:Â http://www.oracle.com/technology/software/tech/windows/odbc/index.html
Can you see if that helps ?

There was an error processing a page. there was a problem reading this document (110)?

hi
my name is kapil and i am trying to open one (which is downloded) pdf document.which giving me an error as there was an error processing a page. there was a problem reading this document (110) for some page only. i am using acrobat reader x. is it any 3d setting or any thing else please give me an idea. i am waiting for replay as soon as possible...........
your sincerely
KAPIL TRIVEDI

When I encountered an error "there was a problem reading this document 110" in Acrobat Pro 11 on 28.7 MB CS6 file, it indeed was very frustrating.
I solved my problem, but since I don't know which step benefitted me, I've to enumerate all the steps I took:
Read below:
1.1. I could copy the file anywhere on the drive, but couldn't 'save as' from Acrobat Pro.
1.2. No document security was applied of any sort on the file.
1.3. Still in the first tab of the document properties, all details under advance section were empty. No 'PDF Version' 'location' 'file size' etc were populated. Nothing.
1.4. I couldn't change and save anything in any of property dialogue. I could comment on the text, but as soon as I tried to save, it gave an error (some sort of 'File reading' error).
1.5. When I tried to extract a page (I tried many), it gave 'reading error'.
1.6. I didn't try 'splitting error'. Since I was 100% sure, it'll give me same reading error.
1.7. I opened the file in Firefox and tried saving it as pdf from there. But no error, but no save either.
1.8. I ran 'Remove Hidden Information' from protection panel without any errors.
1.9. I tried 'sanitize document' from the same tab, but didn't succeed.
1.10. Then (here I think the problem was resolved), from Document Processing panel, I did some commands. 1st, 'Export all images', successfully. Then 'Remove all links', it found 0.
1.11. Then in 'print production' panel, I clicked/tried to open acrobat distiller. The same opened, did some processing. But I don't know if it did something in solving the problem or not.
1.12. Although I think my problem was resolved till now, but the last step I did was 'Saved As' the file (from the file menu) as a .ps file. Though I've not yet reopened/used that ps file (to convert it into a pdf file again). But around here I wanted to close the file and it asked me whether I wanted to save the file, I said yes. And it saved the file correctly. And I checked that in properties dialogue, the missing information was populated too.
1.13. Sorry for so lengthy instructions, but I had no choice.

THE FAMOUS ERROR: There was a problem reading this document (15) - Thanks Adobe Engineering team

As a result of this error, I cannot delete pages in a big PDF file I have of 1032 pages.
The error, famous on the web and in Google, is:
there was a problem reading this document (15)
I hope I can find a solution for this, because I cannot delete the unnecessary pages inside the document which is driving me crazy.
Adobe Acrobat X has a very poor quality testing. In fact I don't beleive Adobe test their products, I think they just program them, label them as the finished product, ASK FOR A HIGH PRICE, OF COURSE, and release them to the market creating a lot of nightmares and headaches to the customer.
Adobe Acrobat X crashed several times when the files have flash content inside or formularies. The program, simply, is bad programmed with a very poor engineering inside.
As soon I find an alternative for PDF, I will switch, I promise, in fact I don't promise it, I SWEAR IT.
And if I dont find a solution for this I will put in my car a banner that says "DON'T BUY ADOBE ACROBAT, IS THE WORST PROGRAM YOU CAN FIND!"
I'm loosing days and days of work, this is costing me problems and money.

Yes, there is something wrong with the document. That is the defective programming the Adobe engineering team did. And please, allow me to explain you why it is defective. After you spend millions dollars in 950 engineers and 3100 beta testers, you can destroy Adobe Acrobat X easily just downloading a website rich in flash content. Some animated banners in the downloaded pages from the web, it's enough to destroy it.
Just go to a website where you have animated banners, and press Shift+Crtl+O to download the pages...
Save your PDF document and then try to work with it.
If the document has a big size, let's say 1000 pages approximately, and many of them have flash content... Adobe Acrobat X crash automatically just moving from one page to another.
As simple as that.
Is the most unstable program I've seen in all my life. And please, don't tell me it's my machine, because I've tested it in other computers. The same!
But there is more! yes
Forms fields also destroy Acrobat X
In a big PDF file having several pages inside with forms, just go to Tools, Forms and Edit, then in the list of pages try to delete the forms fields selecting them and pressing the Del key... crasshhhh Acrobat X die.
What kind of betatesters you chose to test your products? For sure are people that are working with light documents of 5... 10 pages and no more.
For sure are not people working extensively with Adobe Acrobat, as I do.
And what happens when Acrobat X crash miserably time after time? that the Error 15 comes, because the file becomes corrupted.
This is not serious.
Is this the kind of performance and stability that Acrobat provide to the customers? having the risk to lose important documents and data, due how unstable is the program?
You can tell me you hired NASA personnel to do this program, but customers need results, and crashing the program just pressing one key is not serious.
And talking about complains I don't want to remember the last update of the Acrobat 9 !!!
And you know what? a simple tool as NitroPDF don't crash!
Sadly NitroPDF is not an option for me, because I embed videos in the PDF documents and NitroPDF don't allow me that.
I am using Adobe Acrobat X because sadly I don't find another alternative, the day I find it, I'll switch for sure.
Or perhaps we can get a miracle, and your programmers could focus in what is IMPORTANT: STABILITY AND PERFORMANCE.

There was a problem reading this document (109) on Japanese PC

We have an app written with Delphi 2006 and using Rave Reports to generate PDFs. A Japanese user of our software cannot open the PDFs (with Acrobat reader) our software produces when they run our software on a Japanese version of Windows (probably Win7). I have the same problem if I try to open the same PDF (which they have sent us) with Acrobat reader on an English-language Win XP machine :
There was an error processing a page. There was a problem reading this document (109)..
Ctrl-OK produces "object label badly formatted"
PDF files produced on English installations of our software read fine on our PCs and on the Japanese user's PC
Does anyone have any idea where this error is coming from?
Thanks,
Ross

Hi Pat,
Thanks for looking at this.
Yes, there are almost certainly Japanese characters. If you look at the second (readable) version I sent you can see where part of the date has been rendered incorrectly - this is because they have their regional settings arranged so that the Japanese year character is used, and the version of Delphi we use doesn't support those multibyte characters.
It seems unreasonable for Acrobat Reader to choke on this however.
Here'a binary dump of the relevant part of the file

Message - There was a problem reading this document (57)

Anyone else have this problem?
Purchased version of Windows 32 bit version of Acrobat XI update will not install properly or work.
First error info message is as per title after initial red screen which only appears once.
Second error info message is verify operation failed.
2 downloads, 3 installs and 2 repairs produce same result.
Adobe Australia called three times on 1800614863 but only automated selections 322323 made and transfer promised.
First call at 0901 local time.
All calls placed on hold first two timed out.
31 minutes into third call got an answer from a man in India.
In answer to my question:
Are you receiving reports of problems installing purchased upgrade versions of Acrobat XI Pro?
The answer was No.
He took details of messages and offered to help but I declined.
I have purchased and used all Acrobat Pro upgrades since 6.
Complete installation attempted.
Being done on a clean install of Windows XP SP3 on an OQO02 with only other program installed Office 2007 SBE.
Message was edited by: OQOroger to reflect inability to connect to seller Adobe Australia. Also Adobe site can't stay on Australia but reverts to USA. Full price of $A282 paid. USA purchasers only pay $US199 ($A191.57 at present exchange rates.) Credit card account already debited for purchase made yesterday. Subject line corrected 'as' changed to 'was'.
Message was edited by: OQOroger Corrected the price paid and currency conversion amount to show extra paid by Australians for 'local' support (from India). Added 'Message -' to title to make it less cryptic.
Message was edited by: OQOroger Typical setup installation results in same problems except
'There was a problem reading this document (57)'
window does not appear.
First window displaying and asking for acceptance of license conditions has no bottom section when first displayed so there is no way to accept these conditions except to close this window (confirm window appears) and launch program again when bottom panel is displayed.

Despite my advice of some of the many faults I have experienced with Acrobat XI Pro, Adobe support has never asked me to provide a 'Systems Report' which is available under the 'Help' tab.
This report indicates:
'Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:44 PM'
So if anyone has a working version other than 379 please let me know.
Complete 'Systems Report' is in a window named 'System Information' as is set ot below.
From first window
Adobe Acrobat Pro
menu
Help/Online Support/Generate System Report
returns window
System Information
with 2 parts
'System Parameters' and 'Installed Plug-ins'
first part details:
System Parameters
Account Detail:
   User Rights: Admin
   User Account Control: Undefined
   Process Integrity: Undefined
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Available Physical Memory: 530036 KB
Available Virtual Memory: 1993360 KB
BIOS Version: OQO    - fe60019
Default Browser:
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (XPClient.010817-1148)
Display Detail:
   Screen Width: 800
   Screen Height: 480
   Number of Monitors: 1
   Number of Mouse Buttons: 8
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: VIA/S3G UniChrome Pro II IGP
    Version: 6.14.10.385
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:44 PM
Locale: English (Australia)
Monitor:
    Name: VIA/S3G UniChrome Pro II IGP
    Resolution: 800 x 480 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 3
Page File Space: 2203236 KB
Processor: x86 Family 6 Model 10 Stepping 9 CentaurHauls ~1496 Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
System Name: YOUR-1561454D88
Temporary Directory: C:\DOCUME~1\OQOuser\LOCALS~1\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 911792 KB
Total Virtual Memory: 2097024 KB
User Name: OQOuser
Windows Detail:
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\WINDOWS
Installed Plug-ins
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:52 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\AcroForm.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\DigSig.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\EScript.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:52 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:52 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\PPKLite.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
I can easily see 2 matters which an inexperienced support desk staff member could home in on.
Acrobat XI Pro system requirements include
1024x768 screen resolution and
Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; Chrome
Well my OQO report above includes
Display Detail:
   Screen Width: 800
   Screen Height: 480
and leaves blank
Default Browser:
(actually Firefox 17.0.1)
Yet 'Firefox Extended Support Release' is described by
Mozilla:
'Who is it not for?
Individual users who always want the latest features, performance enhancements and technologies in their browser without waiting for them to become available in ESR several development cycles later.'
http://www.mozilla.org/en-US/firefox/organizations/
Since starting this post, I loaded Adobe Acrobat XI Pro on another similar computer I own and use regularly. This was in a dock and connected to an external display. Same problems and reports experienced.
'Systems Report' for this installation follows:
Account Detail:
   User Rights: Admin
   User Account Control: Undefined
   Process Integrity: Undefined
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Available Physical Memory: 614280 KB
Available Virtual Memory: 1988144 KB
BIOS Version: OQO    - fe60019
Default Browser:
Default Mail: Outlook Express
    %ProgramFiles%\Outlook Express\msoe.dll
    Version:
Display Detail:
   Screen Width: 1280
   Screen Height: 1024
   Number of Monitors: 1
   Number of Mouse Buttons: 8
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: VIA/S3G UniChrome Pro II IGP
    Version: 6.14.10.358
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 20:43:44
Installed Acrobat: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
    Version: 10.1.3.23
    Creation Date: 2012/04/04
    Creation Time: 16:53:54
Locale: English (United Kingdom)
Monitor:
    Name: VIA/S3G UniChrome Pro II IGP
    Resolution: 1280 x 1024 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 3
Page File Space: 2006176 KB
Processor: x86 Family 6 Model 13 Stepping 0 CentaurHauls ~1496 Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
System Name: OKETT143
Temporary Directory: C:\DOCUME~1\oqo\LOCALS~1\Temp\
Time Zone: AUS Eastern Standard Time
Total Physical Memory: 911792 KB
Total Virtual Memory: 2097024 KB
User Name: oqo
Windows Detail:
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 20:43:52
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 20:43:54
(I did not bother installing plug-ins and deactivated installation before removal of program.)
With 5 installs producing the same error reports, I am convinced Acrobat XI Pro won't work for me on my computers and have little confidence of useful support from Adobe.
THERE ARE SO MANY GLARING PROBLEMS WITH MY INSTALLATIONS WITH THE SUPPORT DESK'S RESPOSES UNHELPFUL AND UNINFORMED. I REALLY DON'T ENJOY DOING ADOBE'S QUALITY CONTROL FOR THEM FOR FREE, BUT I CONTINUE TO POST HERE IN THE HOPE THAT SOMEONE WITH REAL AUTHORITY WILL EVENTUALLY TAKE NOTICE AND ARANGE A FIX OF THE PROBLEMS.
15 Dec 2012 1409 local time.
Further feedback provided that 1Ghz memory preferred. Problem not addressed. Reply
Notes from Customer
Friday, December 14, 2012 7:07:57 PM PST
System reports at #12 on http://forums.adobe.com/message/4862987#4862987
Alert- although ordered in Australia from Australian site and paid in Australian dollars by MasterCard, Adobe chose without warning to process this payment through an overseas account incurring an extra foreign transaction charge for me.
Adobe support to date has been of no use and their billing practices unreasonably expensive.

There was a problem reading this document (118) after sleep

Adobe reader X 10.1.8.24, windows 7 64 bit
I have a lot of pdf documents located on a remote windows share and everytime I put my computer to sleep and wake it up I get problems reading pdf documents that result in this error:
There was a problem reading this document (118)
Then I have to close ALL pdf documents and re-open them to be able to read them again.
This has happened for a long time now, with multiple reader versions and it really starts to bother me. Other applications just pick up the remote files where I left them before putting the pc to sleep. The reader should be able to retry getting the data from the remote share.
Where do I report this bug?
Jur.

Sorry, I do not quite understand what your problem is:
you have a problem with signing in to the ExportPDF service ?
you have a problem opening PDF files ? If so, are these local or online documents?
P.S. Reader XI and earlier will no longer support Document Cloud PDF services as of May 20; see https://forums.adobe.com/docs/DOC-5891

There was a problem reading this document (135)

I am running on Windows XP SP3 32 bit using reader 9.3.3
I have a PHP application which has been creating PDF documents successfully for several years, but now I am getting one particular document which I cannot read at all. All I see is the following message:
There was an error processing a page. There was a problem reading this document (135).
This fails with just one set of data, but works with all other data. I have tried to find out which piece of data is causing the problem but without success. Can anyone in this forum take a look at my file and tell me what's wrong?
Here is a link to my problem document: http://www.tonymarston.net/invoice_header(output3).zip

It's hard to tell for me as they are files such bank statement or other document from websites...how can i know?
Thanks,
Date: Wed, 9 May 2012 01:29:45 -0600
From: [email protected]
To: [email protected]
Subject: Issue when scrolling a pdf - There was a problem reading this document (135)
    Re: Issue when scrolling a pdf - There was a problem reading this document (135)
    created by Nikhil.Gupta in Adobe Reader - View the full discussion
Hi Manulak_Tech,
As you are able to view PDF I had provided, the issue seems to be PDF specific.
So when you scroll the PDF and reach to a page where Adobe Reader cannot read it, the error comes. I am sure the problem lies the way PDF was created. Can you describe how the PDF was created?
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Error : There was a problem reading this document (15)

Hi All,
I created a PDF using a code which I had. But when I open in Adobe reader, I am getting this message "there was a problem reading this document (15)". If I do control+Enter for this message, I get the message "Expected an array object". Can anyone please help me in understanding what in the PDF file has one wrong. I opened the PDF in binary editor and everything seems to be fine for me. I have uploaded the PDF. Link is
http://dl.dropbox.com/u/35847649/out.pdf
Thanks,
Sham

Can you guys please tell me when reader is expected to give this error message?
"There was a problem reading this document (15)"
Thanks,
Sham

"LR has encountered problems reading this photo"

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