LR is part of a Creative cloud but it asks still for a serial number or trial version (counting down)

Installed on a new computer as the problem on the top

Check the "MORE LIKE THIS" on the right you should be able to find the correct solution

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  • Re: When I open my Creative Cloud application it asks me for my serial number?

    So I sign of for creative cloud,
    wow, this was a huge deal to get photoshop to install properly.
    now it asks me for a serial number (never successfully started). I've never been sent a serial number. Most of the links in this post are dead, there is no help or support that I can tell for any adobe product and I have to travel across town to another computer to use photoshop which I am paying for.
    "Learn More" goes really extensively into redemption codes, which I never received (was I supposed to, who the heck knows?)
    1. Was I supposed to receive a serial number or redemption code?
    2. Where was it supposed to come to?
    3. Is there a place to get real help?
    The forums are full of dead links, dead references and pissed off people as far as I can tell. All of whom have a different problem than me (sudden deactivation, not the program never worked). The program and the cc app don't provide any step by steps as to what are the normal steps to get things to work. I see people in this thread still begging for help a year later.
    Since Monday morning, trying to install photoshop in my new office has cost me about 6 hours, it seems to be a paid program with absolutely no help or support.
    How much more time do I waste trying to use this product? Is this what happens when a company buys all their competitors?

    Branching this to a separate discussion.
    Idontextistyt were you previously able to utilize your Creative Cloud Membership or have you always been prompted to enter a serial number?  Also which operating system are you using?  Finally are you on a managed network?

  • I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?

    I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?, I buy 1 year of student creative cloud but when i star the program(Illustrator) ask me for a serial number. What i have to do?

    The CC does not needs any serial number, it is based on Adobe ID.
    In case you are being asked for serial number then you can refer to.
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

    I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

    Moving this discussion to the Creative Cloud Download & Install forum.
    Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server.  You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

  • I have an AMD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only

    I have an AMD HD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only. I thought CC allowed you to bypass the "whitelist" even though my card is listed as supported here on the site. Playback without it jerky on 4k footage, even at 1/8 resolution.
    I'm running Windows 8
    AMD 3.3ghz 6 core processor
    32GB DDR3 1600 ram
    Scratch drive is solid state
    1) How do I enable Mercury and
    2) Should CC being having this much trouble editing 4k?

    Ask in the Premiere Pro forum.
    Mylenium

  • Hello,,just updated to LR CC today via Creative cloud,,but it is still the same LR as before,,what do i have to do??  Chrisitan Wig

    Hello,,just updated to LR CC today via Creative cloud,,but it is still the same LR as before,,what do i have to do??  Chrisitan Wig

    Sign out from creative cloud desktop application and sign in back.

  • I am bought creative cloud but suddenly I found that some of them says trial on it why is that?

    I am bought creative cloud but suddenly I found that some of them says trial on it why is that?

    sign out and then back in to your cc desktop app using the same adobe id used to subscribe, You are no longer signed into your Creative Cloud applications

  • I purchased creative cloud, but my lightroom still says: mobile trial expired

    I just purchased creative cloud, but my lightroom still says: mobile trial expired.
    I started this trial before I bought my CC license.

    Hi There,
    Kindly try out the steps mentioned in the below mentioned link.
    I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
    Thanks,
    Atul Saini

  • I just used a creative cloud , but the thing is that all the apps are trial . Did I buy a trails?

    I just used a creative cloud , but the thing is that all the apps are trial . Did I buy a trails?
    if that is Tell me how Am I going to get my money back
    thanks .

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

    I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
    Please help

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

    Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.

    Lelisa it is only necessary to connect to the internet periodically to receive updates and validate your membership.  If you have an annual membership you can be offline for up to 99 days.  You can find additional details at Activation & Deactivation Help.
    I would also recommend reviewing Creative Cloud Help | Install, update, or uninstall apps which discusses adjusting the installation language.

  • I bought creative cloud a few days ago - all apps show up as trial versions - is this normal?

    I bought creative cloud a few days ago - all apps show up as trial versions - is this normal?

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • I bought creative cloud last night do not have a serial number where is it ?

    I bought creative cloud last night, I started to download it, the it asked me for a serial number that I never received. i checked everywhere to get it without success.
    Where is it ?

    The CC does not needs any serial number, it is based on Adobe ID.
    In case you are being asked for serial number then you can refer to.
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

    I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
    otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!! 
    I want to USE the products….CAN YOU HELP ME????
    regards,
    Leticia
    There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    If you really want to cancel, You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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