LR not reading Canon CR2 and JPEG files

I have been a long time user of Lightroom, now have LR 3.4 installed. No serious problems so far and I love using it. For a computer set up, I use a one year old Apple desktop with Lion installed. My problem is that this past week, my LR 3.4 will not read my Canon files, either CR2 or JPEG format. I have tried two different cameras ( 5d Mark ii and 7D ) two different card readers and several different memory cards. LR sees the files, starts to upload them and then on concluding its routine says it cannot read the file format. I am patching together a solution by importing the files through iphoto, exporting them to a file in my LR hierarchy file and then importing them into LR.
Clearly, this is not good. Has anyone had a similar problem? Can anyone offer a solution?
Thanks

Given I was home today with free time, I called Adobe support. They took charge of my screen and helped me through the issue. It turns out that when downloading, I was not clicking on the specific file location for my photos. All that I had to do to make the download work was to click on the intended file location. Although it was highlighted before I clicked on it, the clicking on it made the downloading work. I don't ever remember clicking on the specific file location in the past but that small step is now going to be in my file importing methodology from here on out.
I would like to send flowers to the woman who helped me through the issue. She was very good.

Similar Messages

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    I have been a long time user of Lightroom, now have LR 3.4 installed. No serious problems so far and I love using it. For a computer set up, I use a one year old Apple desktop with Lion installed. My problem is that this past week, my LR 3.4 will not read my Canon files, both CR2 and JPEG format. I have tried two different cameras ( 5d Mark ii and 7D ) two different card readers and several different memory cards. LR sees the files, starts to upload them and then on concluding its routine says it cannot read the file format. I am patching together a solution by importing the files through iphoto, exporting them to a file in my LR hierarchy file and then importing them into LR.
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    You might get more help in the Lightroom forum than here in the Photoshop forum.

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