LR rejects serial

I have had to do a clean install on my PC of Win7 64bit.
Before that I was running LR3.2 updated to 4.2
I now find that LR3.2 runs but of course my catalogues are in 4.3 format. LR3.2 will not upgrade and downloading 4.3 will not accept my serial.
I see no way to deactivate LR3.2
What to do?

his describe my situation exactly but I have had no luck with "CHAT" they seem not to understandHello there
I bought LR3.2 and have its serial, subsequently I updated - 3.6, 4.1, 4.2, and lastly 4.3 for which there cwas no purchase. My serial fails to activate 4.2 and though 3.2 runs it no longer updates and worst of all will not recognise my catalogue as of course it was formed with 4.2.
from Adobe web
"You may receive an activation error if your computer has changed recently. You can't solve this problem on your own, if you've done one of the following:
Made changes to your computer due to a crash
Upgraded your computer hardware
Replaced a hard drive
Upgraded the Operating System
Gotten a new computer and old computer is unavailable"
This is exactly my position after a clean install of Win& 64bit. I have been onto "CHAT" but they seem not to understand the positiomn and help.
HOW do I actually contact Adobe in these circumstances?

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