LR3 not able to open Olympus E5 RAW ORF files

On recently incident, I bought another Olympus E5 model. After shooting so many RAW images, I was not able to post process those raw files. I contacted Adobe for an update....what a joke, it was rejected and reply given saying that I did not register officially...wasting my time. My LR was bought legally. Never mind, I was quite upset that Adobe support reaction is not fast enough to satisfy customers' needs. I also saw in the discussion forum that other guys had the same problem. Would appreciate Adobe do something about it by giving users an quick update by next week.

FS Wong wrote:
I saw other issues on Olympus E-system camera RAW is not supported when Olympus new models are released. Why user of LR got to wait for one month or two. I just could not understand why Adobe can't anticipate what new models will be released to market. I could only guess that Adobe just don't bother to pay attention to Olympus RAW format...until someone complained about it.
Uh, what?
You want Adobe to /anticipate/ new models? From what companies? All of them?
So, you don't understand how Adobe may not be allowed access to what is essentially secret information by the camera vendors, all of which have their own agenda, and have them essentially synchronize their product release dates in some manner to the release dates of ACR?
How about Apple? Should they also be privy to this information? Should Aperture and ACR track the exact same release schedule?
How about if camera vendors switch their raw formats to DNG, and then they'd be compatible with the rest of the world, instead of just themselves.
You assertion that Adobe doesn't "pay attention to Olympus" is unfounded. Show your evidence that this has ever been the case.
Adobe has to do this the same way everyone else does, by waiting until the hardware is public. Then it gets added to the list, and eventually verified and the usual camera profiles tweaked and gathered up for the next available full or point release.
The fact that this happens only in a few months or weeks in most cases should have you praising Adobe for their hard work and dedication to their entire user base.
Remember, it was you who chose to buy a bleeding edge camera without checking that it was supported (or assuming it would be supported on a schedule that is convenient for you, not anyone else.) I understand that you feel you deserve this support immediately, but the world is an imperfect place, and your complaints sound more like assumed privilege than real problems.

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