LR5 KEEPS asking me for the license key
I have installed Lightroom 5 on my Mac (OS X 10.9.5). I have installed both via disk and via download. It says installation is complete. When I go to open LR5 it asks me for the license key and says that license key is good. Problem is that it asks me for the license key EVERY time I open LR5 and after I enter it and hit finish it closes LR5. I cannot get past this. I have un-installed, restarted my computer and re-installed about a dozen times with the same result. Any ideas?
reset your preferences -
acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall
or see if this works for you, Lightroom: Asking for serial number each time it's launched
Similar Messages
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On my iPad I have a working icloud that I have complete access to, but on my iPhone it keeps asking me for the password for it, but I do not know it! And the email that I used is not activated anymore! How do I delete the icloud account on my phone?
Hi Aurion23,
If you intend to keep using iCloud on your iPad, your best course of action would be to update your Apple ID/iCloud information so that you have a known password and it is associated with an active email address. You may find the following articles helpful:
iCloud: Change your iCloud password
http://support.apple.com/kb/ph2617
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Regards,
- Brenden -
It is trying to restore my new ipod from the backup cloud, but it keeps asking me for the passwords of three different itunes accounts, two i know are my friends accounts and I don;t even know whoose the third is. I must have some of their music on my library or something, but it won't backup without these passwords it seems. Is there a way to get around this? I have the music in my Itunes library and can listen to it all I want and burn it on cds but I cant get it to go on my ipod without their passwords. Can i switch it and just have it sync to my computer and not this icloud? My other ipod didnt ask me for these passwords when I tried to sync it.
If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours. You can turn off iCloud and just use the usual USB sync method. But I wonder whether you'll have the same problem?
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I'm unable to change my security question answers. It keeps asking me for the answers and I don't know the answers. I've reset my password 2x and it still won't let me change the answers. Help!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?
Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. -
ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?
If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours. You can turn off iCloud and just use the usual USB sync method. But I wonder whether you'll have the same problem?
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About a week ago, I purchased a subscription to Adobe CC Photoshop and Lightroom. I can access Photoshop but this screen still comes up asking me for the license number or if I want to continue the trial. The same thing happens with Lightroom, only it makes me sign in and takes me to the tutorials. I cannot access the actual program. Help!!!
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
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I never setup an iCloud ID and password. However, my phone keeps asking me for the passoword.
I never setup an iCloud ID and password. However, my phone keeps asking me for the password. Can anybody help me get past the requirement?
Sounds like someone else used the phone. You won't be able to use that phone until and unless the previous owner either gives you the passcode, or removes that device from Find my Phone from their iCloud account.
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hello m i just unlucked my iphone 3GS with AT&T , but when i restored my iphone it keep asking me for the activation what i can do ?
note : i dont have the at&t simYou need to put a sim card into the phone to be able to activate it - you can't activate a phone without a sim card.
If the phone has just been unlocked, then you don't need an AT&T sim card. Just put any sim card of your choice into the phone and if it is now unlocked, then it should work. -
Hey there i downloaded apps using another apple id than the one am using right now and i need to update the apps they keep asking me for the old one that i dont have any more what to do please
Apps are permanently tied to the ID used to purchase them.
Go to https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ and re-set th password for the old one.
Then, log into the app store with it and update the apps purchased with that ID. -
Why does it keep asking me for the login keychain password?
I am having a problem where my imac keeps asking me for a "login keychain" password. I type in my password every time, but that doesn't fix my problem. I need to know if this is bad or not, and how i can turn it off.
Thanks!Hey there Daniel,
It sounds like you are being prompted over and over for your Login Keychain, and entering it does not seem to make the prompts stop. I would start by running First Aid on the Keychain with this article:
Mac OS X 10.6: Solving problems with keychains
http://support.apple.com/kb/ph7296
To check keychains for problems using Keychain First Aid:
Open Keychain Access, located in the Utilites folder in the Applications folder.
Choose Keychain Access > Keychain First Aid.
Enter your user name and password.
Select Verify and click Start. Any problems found will be displayed.
If there are problems, select Repair, and then click Start.
If that does not resolve the issue, I would next reset your Keychain:
In Keychain Access, choose Preferences from the Keychain Access menu.
If available, click the Reset My Default Keychain button. This will remove the login keychain and create a new one with the password provided.
If Reset My Default Keychain is not available, choose Keychain List from the Edit menu.
Delete the "login" keychain.
The next time you log in to the account, you can save your current password in a keychain.
From: OS X: Keychain Access asks for keychain "login" after changing login password
http://support.apple.com/kb/ht1631
Thank you for using Apple Support Communities.
All the very best,
Sterling -
I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Store keep asking me for the password
My iPad won't down load even free items. It keep asking me to fill billing information even though it's free. Then it tells me my purchase is declined.?
My sister and family live in Saudi Arabia,.UAE,. I live in Australia,. Unfortunately Everytime I've been there on holiday,.I cannot connect to iTunes and it constantly ask's for passwords,. I did however notice that in the middle of the night it used to work %50 of the time ,.off peak sort of times,.otherwise all I got for 2months was ~~~ "cannot connect/cannot purchase/password probs" it drove me nuts,. It's the ONLY country I've traveled to where I've experienced this,.
I had the same problems when trying on PC or iPhone etc to iTunes
Mine was connecting to the US store when it did connect btw,.
Message was edited by: D3 user
Message was edited by: D3 user -
How do I turn this off? I can't download anything until I put in the card's information. But the card doesn't work anymore, it ran out of money. It keeps saying that my last perchase was unseccessful or something. I just want this to stop so I can update and download apps! Please help!
My iMac with Snow Leopard 10.6.8 crahed b/c the HD cannot be repaired. I reinstalled Mac OS X and luckily have most documents and applications. I have moved them all into folders before I erase the HD. I had all my documents but lost the 3 applications for iWorks. It says go to the store, buy and enter your serial#. That is not working. Here it is:MB966Z/A
WVL 001299 10959191-000
I need the updates. Apple has my sign in Apple ID.
Thanks,
pandaposyus -
HELP
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad. Take note of the last part in my post about using recovery mode. That is probably your only option now.
IOS: Wrong passcode results in red disabled screen
http://support.apple.com/kb/HT1212?viewlocale=en_US&locale=en_US
This will tell you how to restore
http://support.apple.com/kb/HT1414
If you cannot restore that way, you may have to use recovery mode
http://support.apple.com/kb/ht4097
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