LR5 Not showing in CC

I have purchased LR5; Downloaded trial from Adobe; S/N came from Amazon. I subscribed to CC today. LR5 does not show as installed.
Can someone tell me how to have my CC subscription be aware of LR5?
Thanks.

Hi,
There is a different installer for Lightroom in subscription model and retail model. Lightroom team made some changes to support subscription. Creative cloud desktop app detects only whether this subscription supporting lightroom is installed or not. Since in your case, it is not, it is not showing up as already installed. I know its confusing and is something we are looking to address in future. The same liitation is with Acrobat as well. Most of the apps like ID, AI and PS have same installer for both retail and subscription and show up as installed.
Be rest assured, that you can continue to use Lightroom without a problem as it is. You can safely ignore this querky behaviour.
Regards,
Anirudh

Similar Messages

  • LR5 not showing Tone Curve "region" panel and associated sliders.

    Hi,
    The Tone Curve panel in LR5 as currently set up isn't showing the "Region" sub-panel and associated sliders.  It also isn't showing the slider immediately under the tone curve itself.  Any ideas on how to get these features to show?
    Thanks

    Hi Jao,
    Bingo!  That did the trick.  Many thanks.
    Ian

  • CC App shows LR5 not installed even though it's installed and working

    I subscribe to the Photography CC Plan and I went to the CC App today looking for the LR 5.7.1 update.  The CC App showed LR5 as being up to date even though LR5 shows its version as 5.7.  I quit the CC App to see if that would force it to show the update but when I launched the CC app again, LR5 was no longer shown as installed but was listed under Find New Apps.  LR5 is most definitely installed and working and I know it's the CC version (rather than the perpetual license ) because it shows the LR Mobile sync features: 
    What's going on here?  I have tried quitting the CC App and signing in/out of my Adobe account. 

    Please refer to:
    Lightroom 5 is installed but Creative Cloud doesn't think so… can't update LR
    Re: Creative Cloud not showing apps.
    Reinstall LR5 over the creative cloud
    http://helpx.adobe.com/lightroom/kb/lightroom-trial-ccm.html
    They are useful.
    Regards
    Rajshree

  • When using the spot removal tool, the sampled area is not showing.  I fully remember that I am seeing this before--I already had updates of my LR5

    When using the spot removal tool, the sampled area is not showing.  I fully remember that I am seeing this before--I already had updates of my LR5
    Is this just a setting?

    Thank you!  I feel so stupid -- I did search the internet--maybe not hard enough.

  • Camera Calibration Profiles do not show in Develop Module LR5 / Windows 7

    I have selected three specific camera profiles (Nikon D300, Nikon D700 and Canon G12) and placed them into:
    c:\Users\{me}\AppData\Roaming\Adobe\CameraRaw\CameraProfiles\{Nikon D800}
    I restarted Lightroom 5 and viewed a RAW photo (not jpg or tif).
    But my Nikon D800 or the other two camera profiles do not show up in the Develop Module Camera Calibration drop down menu, nor in the Presets drop down in the Navigator panel.
    What am I doing wrong?

    DdeGannes wrote:
    It is possible to have third party software providers create profiles for your camera that simulate other camera profiles. I have had that done for my Olympus E520 and E300 cameras so that I have dozens of option available.
    Yes (to a degree). You can build your own custom DNG camera profiles, that's a good first start. Then you could edit them using the free DNG Profile Editor from Adobe. I'd start with custom profiles for each camera and see if that produces an acceptable match among them.
    This may help too:
    In this 30 minute video, we’ll look into the creation and use of DNG camera profiles in three raw converters. The video covers:
    What are DNG camera profiles, how do they differ from ICC camera profiles.
    Misconceptions about DNG camera profiles.
    Just when, and why do you need to build custom DNG camera profiles?
    How to build custom DNG camera profiles using the X-rite Passport software.
    The role of various illuminants on camera sensors and DNG camera profiles.
    Dual Illuminant DNG camera profiles.
    Examples of usage of DNG camera profiles in Lightroom, ACR, and Iridient Developer.
    Low Rez (YouTube):
    http://youtu.be/_fikTm8XIt4
    High Rez (download):
    http://www.digitaldog.net/files/DNG%20Camera%20profile%20video.mov

  • LR5 - Watermark does not show up after exporting...??

    Does not show up after exporting...?? Any ideas???

    ccherrry wrote:
    Any ideas???
    Yeah, provide some details.
    Version 5.0 or 5.2RC?
    Mac? PC?
    Simple Watermark?
    Watermark Editor Created? Text-based? Graphic-Based
    Export format?

  • My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

    I purchased a Lightroom 5 upgrade license on July 25th.  I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase.  I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result.  Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site.  Apparently this must have failed.  I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page.  I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
    I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes.  The only other support option was a link to this forum, hence this post.  Hopefully someone from Adobe can retrieve my serial number and contact me.  Failing this my only other option will be to contact VISA and open a claim.
    My comical-if-it-weren't-so-sad conversation with Adobe support:
    Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
    You are now chatting with Bhagawan.
    Bhagawan: Hello! Welcome to Adobe Customer Service.
    Joel: Hello
    Bhagawan: Hi Joel.
    Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
    Joel: I bought a Lightroom 5 upgrade back in July
    Bhagawan: I will be glad to check and help you with this issue.
    Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
    Joel: Thanks
    Bhagawan: I'll be right with you.
    Joel: ok
    Bhagawan: Okay.
    Bhagawan: May I know the email address, please?
    Joel: ******
    Bhagawan: Thank you.
    Bhagawan: Let me check on this.
    Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
    Joel: Sure:
    Joel: Joel ****
    Joel: **********
    Bhagawan: Thank you Joel.
    Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
    Joel: I only see Lightroom 4 ... not Lightroom 5.
    Joel: But I'll try
    Joel: Give me a sec
    Bhagawan: Sure.
    Joel: Nope...still only shows Lightroom 4
    Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
    Bhagawan: Okay.
    Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
    Bhagawan: Please give me a minute or two.
    Joel: ok
    Bhagawan: Sure.
    Bhagawan: Thanks for staying online.
    Joel: np
    Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
    Joel: ok
    Bhagawan: Please stay online.
    Joel: ok
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with Naveen R.
    Naveen R: Sorry for the wait. Please do stay online.
    Naveen R: Hello! Welcome to Adobe Customer Service.
    Joel: ok
    Joel: Hello
    Naveen R: Hi Joel.
    Naveen R: I understand that you are unable to locate the serial number.
    Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
    Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
    Joel: Apparently, this didn't work. I have my VISA transaction information if required.
    Naveen R: Thank you for the information.
    Naveen R: I will be glad to check and help you with that.
    Joel: Thanks
    Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
    Joel: got = go
    Joel: sry
    Naveen R: Thank you for waiting. One moment please.
    Joel: ok
    Naveen R: I'll be right with you.
    Naveen R: Sorry for the wait. Please do stay online.
    Joel: ok
    Naveen R: Thank you for waiting. One moment please.
    Naveen R: Sorry for the wait. Please do stay online.
    Joel: Will it take much longer?
    Naveen R: Let me check on that.
    Joel: Are you alive?
    Naveen R: I'm sorry due to application error I'm unable to check on that.
    Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
    Naveen R: I will provide the steps to locate the serial number on your Adobe account.
    Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
    Naveen R: Please login under a different browser.
    Joel: Already tried. Used IE then Chrome
    Naveen R: Delete the cookies refresh your browser.
    Joel: Same problem
    Joel: Please provide me with a number to call
    Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
    Naveen R: *There you can locate the serial number which you have registered.
    Joel: I've already done that.
    Joel: It is NOT listed
    Joel: Which I've been saying for the past 40+ minutes
    Naveen R: May I know the email address you logged into Adobe account?
    Joel: ******
    Naveen R: Thank you.
    Joel: ...
    Naveen R: Thank you for waiting. One moment please.
    Naveen R: I see that your serial number is registered under your account.
    Joel: Lightroom 5
    Naveen R: I will provide you the serial number via email after ending this chat.
    Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
    Naveen R: Yes. Due to some technical error you are unable to locate it.
    Joel: ok please send the serial number
    Naveen R: Sure.
    Naveen R: Is there anything else I can help you with?
    Joel: No
    Naveen R: You are welcome.
    Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
    This chat session has ended.
    Thank you for contacting Adobe.

    OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info.  I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see.  At least I should be able to install LR5 on my new machine now.
    Edit:  I also just discovered that the serial number is listed under My Orders, but not under My Products.  Weird.  In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.)  Very strange but it's all good now.
    Edit #2: OK now I just feel silly.  I just received an email from Naveen with an actual support case AND the correct serial number.  So, I stand corrected.  The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me.  Thank goodness I washed both feet today...

  • Radial filter does not show in Photoshop CS5

    Hi,
    I am using the trial of LR5. I have made some adjustments with the Radial Filter. When "opening as a smart object in CS5," the radial filter adjustments do NOT show up. Crop does, basic exposure adjustments, but no radial filter.
    Anyone know why? Would it show up in CS6? I do not want to go to CC.
    Thanks much for your help.
    MF

    Just so you understand, LR5 can pass the Radial data to ACR 8.1 in CS6, but you won't be able to alter the radial filters (or any of the LR5 only features) unless you go to ACR 8.1 in Photoshop CC. So, a SO in ACR 8.1 in CS6 will still be limited in terms of what you can and can't do in CS6.

  • Lightroom 5 adjustments not showing in Photoshop CC

    Until a few days ago, when I choose "Edit in Lightroom" my RAW files (NEF) would show up in Photoshop with the Lightroom adjustments (without a warning dialog), but somehow this changed. When I open an image in Photoshop from Lightroom it does not show all adjustments. Also when I open the image as a smart object the Lightroom adjustments are ignored. As far as I know I didn't change any settings myself. I have the most recent versions of Lightroom 5 (5.3) and Photoshop CC (14.2). I've read some older solution for this problem by resetting the warning dialogs, but that didn't help. Anybody else experiencing this problem?

    Hi Geoff and all pf you. Here my idea about the problem that me too  I am experiencing . Now, this is what I think, after a litlle recap:
    -If I crop an image, this will "simply" not be open in PS  at all via CMD +e .
    -If I use a graduated filter in LR , the exported image in PS is almost all black.
    -If I use some brush, the image opend in PS  wont show the edits made in LR
    -If I export the image via "export button" to create a Tiff or PSD file and open this file  with PSCC, then (SO FAR )  it opens in PS in a correct way i.e with all edits had been made in LR 5 or 4
    I run a
    maverik 10.9.1
    LR5 5.3
    LR 4.4
    PS CC 14.2 x64
    Cam Raw 8.3.0.141
    The interesting thing came to my attention when I tried to replicate my (our) problems on 2 friends machines . They had no problems at all
    1 friend has a
    Mac 10.8 lion
    LR 5.0
    PS CC 14.2 x64
    Cam raw 8.3.0.141
    2nd lucky friend has
    Mac 10.8 Lion
    LR 5.3
    PS CS 6
    Cam raw 7.7
    my idea? I hope to be completely wrong but this sounds to me  like a MAC Maverik problem. If this is the case we can kiss our back a nice goodbye because none ( apple -adobe) will find a solution. I hope that some Win user or Mac lion installed machine comes up saying they have problems too. I ll be sorry for them , but this could be the worst ever scenario.
    PS Just noticed Simon G E Garret up the thread here has NO problem and he s running a window machine.....

  • Creative Cloud Menu does not show installed Lightroom App

    I'm wondering if there is something I can do to fix the problem.  Lightroom does work as long as I dig through menus to find it.

    Did you have a stand alone light room ?
    You need to uninstall the stand alone Light room from the Computer. Then you can follow these links:
    1. Lightroom Mobile app says I'm running on a trial but I have been using LR 5 for quite some time now on my laptop. Will my trial expire and roll over to my account, or will I have to pay?
    2.Re: I´m a CC member (PS and LR). Why does LR say it´s 28 days left on a trial for LR mobile?
    3.Why doesn't LR show as installed in CC
    Please refer to:
    Lightroom 5 is installed but Creative Cloud doesn't think so… can't update LR
    Re: Creative Cloud not showing apps.
    Reinstall LR5 over the creative cloud
    http://helpx.adobe.com/lightroom/kb/lightroom-trial-ccm.html
    They are useful.
    Regards
    Rajshree

  • Virtual copy in a smart collection does not show up in that collection

    LR5; When I make a virtual copy in a smart collection it does not show up in that collection but in the original folder...
    All of the metadata and custom fields are identical....

    The screenshot was very helpful.  The problem is with the Custom 05 custom metadata field.  Which plugin defined that?
    It appears that smart collections don't properly search the custom metadata fields of virtual copies.    I filed a bug report in the official Adobe feedback forum: Lightroom: Smart collections don't correctly search custom metadata fields.
    You could work around this by using a filter preset in the Library Filter bar.  Perhaps not as convenient, but it would get the job done.

  • Lightroom 5.3 does not show image info tooltips in grid view expanded cells

    In my copy of Lightroom 5.3, image info tooltips do not show in the grid view expanded cells even though that option is activated in view options. Is this an issue with Lightroom 5.3? (Note: Image info tooltips in grid view compact cells and the filmstrip do display, however.)

    I don't think it ever has. I've just checked back through all versions from Lightroom 2, and don't get the same information in Expanded Cell view as I do in Compact Cell view.
    So not a specific issue with LR5.3, more likely either it's "as designed" or one of those very long-standing bugs that haven't been fixed.

  • Adobe bungled the LR CC update. Download does not show % status. Worse...

    Adobe bungled the LR CC update. Download does not show % status. Worse, getting from LR download is funky. Too many hoops from Lightroom update. #SMH

    So glad I did not download LR CC, With all the problems with CC I'm thinking I won't renew, just go back to using LR5 and Photoshop CS6.

  • ITunes does not show up on apple tv 1st gen.

    i have a 1st gen apple tv with the 160 gig HD. recently, it will not show the itunes site. Under teh movies tab there are my movies and trailers and that's it. Does anyone know how to get the itunes store back on apple tv?

    Known issue currently, you'll need to wait for the fix.

  • My downloaded text sounds do not show up under the sounds tab in settings after installing 8.1.1. can someone help me please?

    i downloaded a couple text tones and since installing 8.1.1, they will not show up under the sounds tab. in fact, they do not show up in my recent purchases on itunes, but when i go to buy them again, it says that i have already bought this tone. I just want to use the tones i paid for as the tones on my phone. not asking much.... thanks for the help. i hope someone can help me get the tones working. thank you.

    This was happening to me too but only for some of my songs. I have a mac so I dunno about PCs, but for most of my ringtones I had to create an ACC version in itunes to make them short enough then turn that into a m4r and those all worked fine. But if the song was already short enough and I didn't create an ACC version and just turned the original into a m4r, then it wouldn't appear in my itunes.
    so if you're on a mac:
    1. go to get info, options, pick when you want the song to start and end.
         Has to be pretty short to work, 30 second or less is good
         if it's already short enough that's fine
    2. right click and click 'create ACC version'
         a copy with the length you put in will appear, drag that into a folder or whatever and just type in m4r where m4a would be
         still make an ACC version even if it's the right length
    Hopefully this helps someone else.

Maybe you are looking for