LS Response Group Service

Wondered if anyone had seen this before , we're getting the following error on all our Lync 2013 Front Ends but we aren't seeing any impact at all
Event 31149, LS Response Group Service
Unhandled Exception occurred when the service was running on a thread pool used by the platform.
Unhandled Exception: System.NullReferenceException - Object reference not set to an instance of an object.
Inner Exception: ~
Cause: Unhandled exception.
Resolution:
Restart to service
Just to confirm restarting the service does not resolve this and the error comes in every 15 minutes.
Thank you

Try to install the latest update for Lync Server and reboot the server.
Lisa Zheng
TechNet Community Support

Similar Messages

Response Group Service stops repeatedly.

Hi,
We have a 3 node Lync 2013 FE pool, running on Windows 2012 R2 Datacenter.
The response group service on all nodes stops periodically at different times. Obviously once all the pool members have stopped this service the Response Groups no longer function. We see the following events in the logs that show the issue:
Log Name: Lync Server
Source: LS Application Server
Date: 1/20/2015 4:07:06 AM
Event ID: 32007
Task Category: (1055)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxx
Description:
The Application Host stopped due to an unhandled exception in the application.
The Application Host received an unhandled exception while running application urn:application:RGS. Exception information: Exception: System.Reflection.TargetInvocationException
> Message: Exception has been thrown by the target of an invocation.
> StackTrace: at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at Microsoft.Rtc.ApplicationServerCore.EventQueueEntry.ExecutionContextRunCallback(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at Microsoft.Rtc.ApplicationServerCore.EventQueueEntry.InvokeEvent(Boolean executingSynchronously, EventSerializer serializer)
at Microsoft.Rtc.ApplicationServerCore.EventSerializer.ProcessEvent(Boolean executingSynchronously, EventQueueEntry entry)
at Microsoft.Rtc.ApplicationServerCore.EventSerializer.ProcessEvents(EventQueueEntry entry)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
> Source: mscorlib
> HResult: -2146232828
Inner Exception: System.NullReferenceException
> Message: Object reference not set to an instance of an object.
> StackTrace: at Microsoft.Rtc.Acd.MatchMaking.CallHandler.StopQueueTimer()
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.RouteToAnotherQueue(QueueCallHandler currentQueue, QueueCallHandler newQueue)
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.RouteCallOnQueueTimeout(QueueCallHandler currentQueue)
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.OnStateTimerExpired()
at Microsoft.Rtc.Acd.MatchMaking.AgentPresenceManager.OnTimerExpired(Object sender, TimerExpiredEventArgs args)
at Microsoft.Rtc.Acd.MatchMaking.PresenceProvider.EventQueue.OnExecuteWorkItem(QueueWorkItem workItem)
> Source: Microsoft.Rtc.Acd.MatchMaking
> HResult: -2147467261
Cause: Unhandled exception.
Resolution:
Check the events prior to this to resolve the unhandled exception.
Log Name: Lync Server
Source: LS Application Server
Date: 1/20/2015 4:07:06 AM
Event ID: 32002
Task Category: (1055)
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxxxxxx
Description:
The Application Host has stopped an application.
The Application Host has stopped application RTCRGS
Log Name: Lync Server
Source: LS Response Group Service
Date: 1/20/2015 4:07:06 AM
Event ID: 31207
Task Category: (2001)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxxx
Description:
An unhandled exception was encountered in Response Group Service.
Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.StopQueueTimer()
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.RouteToAnotherQueue(QueueCallHandler currentQueue, QueueCallHandler newQueue)
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.RouteCallOnQueueTimeout(QueueCallHandler currentQueue)
at Microsoft.Rtc.Acd.MatchMaking.CallHandler.OnStateTimerExpired()
at Microsoft.Rtc.Acd.MatchMaking.AgentPresenceManager.OnTimerExpired(Object sender, TimerExpiredEventArgs args)
at Microsoft.Rtc.Acd.MatchMaking.PresenceProvider.EventQueue.OnExecuteWorkItem(QueueWorkItem workItem)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at Microsoft.Rtc.ApplicationServerCore.EventQueueEntry.ExecutionContextRunCallback(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at Microsoft.Rtc.ApplicationServerCore.EventQueueEntry.InvokeEvent(Boolean executingSynchronously, EventSerializer serializer)
at Microsoft.Rtc.ApplicationServerCore.EventSerializer.ProcessEvent(Boolean executingSynchronously, EventQueueEntry entry)
at Microsoft.Rtc.ApplicationServerCore.EventSerializer.ProcessEvents(EventQueueEntry entry)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
Cause: Internal error in Response Group Service.
Resolution:
Restart the service. If the problem persists contact product support.
Log Name: Application
Source: .NET Runtime
Date: 1/20/2015 4:07:06 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxxxxx
Description:
Application: OcsAppServerHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
at Microsoft.Rtc.ApplicationServerCore.EventSerializer.ProcessEvents(Microsoft.Rtc.ApplicationServerCore.EventQueueEntry)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
Log Name: Application
Source: Application Error
Date: 1/20/2015 4:07:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxxx
Description:
Faulting application name: OcsAppServerHost.exe, version: 5.0.8308.0, time stamp: 0x5050e359
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16656, time stamp: 0x5318237f
Exception code: 0xe0434352
Fault offset: 0x00000000000043c8
Faulting process id: 0x3cbc
Faulting application start time: 0x01d033d48b291c99
Faulting application path: C:\Program Files\Microsoft Lync Server 2013\Application Host\OcsAppServerHost.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: b4e25672-a083-11e4-80ce-005056b06583
Faulting package full name:
Faulting package-relative application ID:
I initially though this may be due to AV scanning but this has been disproved. Please assist me with troubleshooting this issue.
thanks
Chris

Hi,
Please make sure CMS replication update to the latest status.
Try to install the latest update for Lync Server and reboot the server.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Response Groups - Duplicate "Built In" Services - Multiple Default Routing Endpoints

Hello,
I have a Lync 2013 deployment that has been migrated from OCS 2007, to OCS 2007 R2, to Lync 2010, and now to Lync 2013. I am including that information as that may be important for the following discussion.
When the Response Group Service starts, it logs four error messages which I will place at the bottom of this post. The error messages point to duplicate routing endpoints for the same service. Upon review, it appears to me that I have duplicates of the following
two services, when I look up the below SIP addresses with Get-CSApplicationEndpoint.
Announcement Service
RGS Presence Watcher
My guess is that during one of these migrations, we ended up with a duplicate service. The problem is - how do I get rid of the duplicate, and how do I know which is the duplicate and which I want to keep? Error messages below.
Lync Server 2013, Response Group Service was not able to establish the application endpoint.
The following exception occurred when establishing application endpoint associated with 'sip:RtcApplication-9ebda80c-12e1-4db6-b5f3-f0dc9585ad4d@<scrubbed>.com': System.InvalidOperationException - The ChannelDispatcher at 'net.tcp://<server scrubbed>:8404/'
with contract(s) '"IAgentSignInOut", "IMatchMaking"' is unable to open its IChannelListener..
Cause: Failed to connect to Front End server or the Front End server is misconfigured.
Resolution:
Check the Front End server for errors.
Application endpoint for Contact object cannot be created.
The following exception was thrown during application endpoint creation for Contact object 'sip:RtcApplication-8e1e15ac-09d4-4271-b961-6757feabd621@<scrubbed>.com'. The Response Group associated with this endpoint will not be available.
Exception: System.ArgumentException - Only one default routing endpoint is allowed per platform. The platform already contains a default routing Endpoint.
Inner Exception: ~
Cause: Networking problems with the Front End server, or Front End server configuration problems.
Resolution:
Check for eventual SIP errors on the Front End servers.
Lync Server 2013, Response Group Service was not able to establish the application endpoint.
The following exception occurred when establishing application endpoint associated with 'sip:RtcApplication-11e8fb5c-9847-460c-9e60-0f34834f8b37@<scrubbed>.com': System.InvalidOperationException - The ChannelDispatcher at 'net.tcp://<scrubbed>:8404/'
with contract(s) '"IAgentSignInOut", "IMatchMaking"' is unable to open its IChannelListener..
Cause: Failed to connect to Front End server or the Front End server is misconfigured.
Resolution:
Check the Front End server for errors.
Application endpoint for Contact object cannot be created.
The following exception was thrown during application endpoint creation for Contact object 'sip:RtcApplication-1c871209-add1-40a6-87bb-07884eb879b5@<scrubbed>.com'. The Response Group associated with this endpoint will not be available.
Exception: System.ArgumentException - Only one default routing endpoint is allowed per platform. The platform already contains a default routing Endpoint.
Inner Exception: ~
Cause: Networking problems with the Front End server, or Front End server configuration problems.
Resolution:
Check for eventual SIP errors on the Front End servers.

Hi,
Have you reviewed this blog? You may check the ownerpoolID in rgsconfig database.
http://blog.lync2013.org/tag/lync/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Response Groups not working

Hi there
My environment is a single Lync 2013 Front End Server installed on Server 2012.
It works since a year and now we want to use some response groups. I created 2 of them and everything seems fine but i cant call these groups. Not from internal and also not from external.
The clients shows an 500 internal server error with ID 26017.
So i traced the whole thing on the Front End Server. It seems the Response Group Service cant work with the local SQL Server. I see three error messages.
1. TL_ERROR(TF_COMPONENT) [2]0B90.37A8::07/23/2014-06:38:39.119.000002fb (RgsClientsLib,MatchMakingLocator.GetActiveInstanceFromDB:683.idx(479))
(0000000000150BA8)No instance registered as the active instance!
2. TL_ERROR(TF_COMPONENT) [1]1E08.2910::07/23/2014-06:38:42.462.00000a34 (RgsHostingFramework,CallControlManager.HandleAudioVideoCall:2049.idx(619))
(000000000362D054)Call is declined because Call Control is not started.
3. TL_WARN(TF_COMPONENT) [1]0B90.0B7C::07/23/2014-06:38:48.053.00000f2d (RgsClientsLib,MatchMakingLocator.GetActiveMatchMakingInstance:683.idx(301))
(0000000000150BA8)There is currently no active MatchMaking instance in the pool.
The Lync Server Event Log shows this error when the Response Group Service starts:
LS Response Group Service ID 31067
Lync Server 2013, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence.
Cause: The application has not been properly activated or the Contact object was deleted.
Resolution:
Deactivate and then activate the application for this pool.
Is there a way to reinstall / reconfigure the whole response group service incl. the active directory objects?
I hope somebody could help
Regards
Andreas

Have you seen this thread:
http://social.technet.microsoft.com/Forums/lync/en-US/cd25ddec-6e1e-4d58-9a9a-a530abfa82e3/response-groups-not-working?forum=ocsclients ?
He ran Get-CsApplicationEndpoint and received a warning that let him to a resolution.
Short of that, I'd rerun step 2 in the deployment wizard and restart services when you can to see if I could jog anything loose.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Intermittent Failure of incoming calls to Response Group

Hello,
We're running Lync Server 2010 and intermittently calls coming into the response group don't ring the attendant or take a long time to start ringing. We ARE seeing events in the event log pertaining to the LS Response Group Service as show below. I
haven't been able to find anything on this on TechNet or anywhere else. We are running all of the latest updates. Any help would be greatly appreciated!
Event Log
Log Name:      Lync Server
Source:        LS Response Group Service
Date:          11/22/2013 3:43:11 PM
Event ID:      31172
Task Category: (2001)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      vm-12-04.sipdomain.net
Description:
The workflow runtime encountered an error while connecting the call.
The workflow runtime encountered a critical error.
Failure occurrences: 9, since 11/21/2013 7:42:57 AM.
The last encountered error was from a workflow having the display name: Main RSP, the URI: sip:[email protected], and the GUID: 647cc313-9ea7-46a5-a153-3e5a164b9785.
Exception: System.InvalidOperationException - Accept Call activity '_actvAcceptCall' cannot run. The Call (AudioVideoCall or InstantMessagingCall) is not in the incoming state. The current state is 'Terminated'.
Inner Exception: -
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="LS Response Group Service" />
    <EventID Qualifiers="34769">31172</EventID>
    <Level>3</Level>
    <Task>2001</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-22T21:43:11.000000000Z" />
    <EventRecordID>276664</EventRecordID>
    <Channel>Lync Server</Channel>
    <Computer>vm-12-04.sipdomain.net</Computer>
    <Security />
</System>
<EventData>
    <Data>9</Data>
    <Data>11/21/2013 7:42:57 AM</Data>
    <Data>Main RSP</Data>
    <Data>sip:[email protected]</Data>
    <Data>647cc313-9ea7-46a5-a153-3e5a164b9785</Data>
    <Data>System.InvalidOperationException - Accept Call activity '_actvAcceptCall' cannot run. The Call (AudioVideoCall or InstantMessagingCall) is not in the incoming state. The current state is 'Terminated'.</Data>
    <Data>-</Data>
</EventData>
</Event>
Calls will begin to come in again after this but it appears the service is recovering from some type of failure state.
Thanks for any help!
RWK

Did this issue happen to multiple response group?
Did this happen to calls from PSTN calls?
This problem is mostly related with network issue.
The following is a similar thread for you:
http://social.technet.microsoft.com/Forums/lync/en-US/d0e53ab2-42e7-4d79-be01-b8770d508133/calls-to-workflows-fail
For further troubleshooting. You can use Lync Logging Tool to collect trace file on Lync Front End Server.
Lisa Zheng
TechNet Community Support

OCS 2007 R2 Response Group Configuration Tool Failure

Hello there.
We are bringing back to life an old OCS installation. Customer performed a clean AD reinstall and we are in the process of re-installing OCS 2007 R2. All seems to work fine, except the RGS. When accessing the web tool we get this error:
Response Group Configuration Tool Failure
An unknown error occurred. The operation cannot complete successfully. Please contact the administrator if this problem persists.
Click here to return Home.
the Event viewer for application on the FE shows:
Event code: 3005
Event message: Excepción no controlada.
Event time: 13/05/2014 12:13:01 p.m.
Event time (UTC): 13/05/2014 06:13:01 p.m.
Event ID: a74ea242095f4e8099bca266a7a5cc83
Event sequence: 8
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/Rgs-1-130444779241580315
Trust level: Full
Application Virtual Path: /Rgs
Application Path: C:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\Acd Files\
Machine name: OCSR2-FE02
Process information:
Process ID: 6504
Process name: w3wp.exe
Account name: domain\RTCComponentService
Exception information:
Exception type: COMException
Exception message:
Request information:
Request URL: https://ocspool.domain.com:443/Rgs/Deploy/Default.aspx
Request path: /Rgs/Deploy/Default.aspx
User host address: 172.16.6.32
User: domain\user
Is authenticated: True
Authentication Type: Negotiate
Thread account name: domain\RTCComponentService
Thread information:
Thread ID: 9
Thread account name: domain\RTCComponentService
Is impersonating: False
Stack trace: en System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
en System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
en System.Management.ManagementObjectCollection.get_Count()
en Microsoft.Rtc.Acd.Management.OcsApplicationContactSetting.Select(String condition)
en Microsoft.Rtc.Acd.Web.UI.WorkflowTemplate.GetContactObject()
en Microsoft.Rtc.Acd.Web.UI.WorkflowTemplate.AddedControl(Control control, Int32 index)
en ASP.deploy_default_aspx.__BuildControl__control15(Control __ctrl)
en Microsoft.Rtc.Acd.Web.UI.TemplateHelper.InstantiateWorkflowTemplate(AcdWorkflow workflow, ITemplate template, ControlCollection controlsToAddTo, String resourceClass, String templateResourcePrefix)
en Microsoft.Rtc.Acd.Web.UI.AcdWorkflowList.CreateChildControls()
en System.Web.UI.Control.EnsureChildControls()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Control.PreRenderRecursiveInternal()
en System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Custom event details:
on the OCS logs I have:
Unhandled exception occurred in the Response Group Service Configuration Tool. The operation could not complete successfully.
Requested URL: /Rgs/Deploy/Default.aspx
User / Host making the Request: domain\user/ 172.16.6.32
Unhandled exception: System.Web.HttpUnhandledException - Se produjo una excepción de tipo 'System.Web.HttpUnhandledException'.
Inner Exception: System.Runtime.InteropServices.COMException
Cause: An unhandled exception occurred.
Resolution:
Check the exception.
Windows server is installed in spanish, if you wonder why the mix in languages.
We have been battling with this error for the last 2 weeks. Any help is greatly appreciated!
FR

Hi,
Please check the configuration of the Response Group Service with the help of the link below:
http://technet.microsoft.com/en-us/library/dd441277(v=office.13).aspx
Please check the OCS components that are required to implement the Response Group Service below:
Application Server and Response Group Service
Language pack
Administrative tools
Web Components Server
Internet Information Services
Microsoft Office Communicator 2007 R2
You can try to use the workflows that you crated to validate the deployment.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Inbound calls to response group - failed

Hi!
I have a problem with inbound calls to Response group from external phones. But calls from Lync client to Response Group are working without problem. And calls from external phones to Lync users perfectly working too.
I found this alert in event viewer
Event 31172 LS response group service
The workflow runtime encountered an error while connecting the call.
The workflow runtime encountered a critical error.
Failure occurrences: 2, since 27/06/2013 9:20:18 PM.
The last encountered error was from a workflow having the display name: Group2, the URI: sip:[email protected], and
the GUID: 12ee27bf-15ab-4cc9-8265-57a08f17ac5b.
Exception: Microsoft.Rtc.Signaling.OperationTimeoutException - This operation has timed out.
Inner Exception: -
I hope for your help!!! Thanks!!

Hi,
Here is a similar case for your reference. Try to remove NAT and have the SIP line connect direct to Lync Server.
http://social.technet.microsoft.com/Forums/lync/en-US/d0e53ab2-42e7-4d79-be01-b8770d508133/calls-to-workflows-fail
Kent Huang
TechNet Community Support

Lync response group stops after a while with receiving incomming calls

Hi Folks,
We have a strange issue with the response groups of Lync.
It seems that the response group randomly stops working, what means that the users can't receive their call trough the response groups.
Only the response group call(s) don't work, the pstn -> lync lync-> lync call just works fine.
The quick fix is to restart one of the Lync front end servers.
But, that is not really a solution.
The event viewer don't show anything about this problem. Also the Lync monitoring service don't show anything.
Sometimes restarting the Windows Lync response group services solves the problem, but most of the time we need to restart the whole server.
I'm curious some people has the same experience.
If you need more information about our deployment, please feel free to ask.

Hi,
I suggest you try to gather some logs on the Mediation server to see what is happening. Please use Lync logging tool and capture the data for S4
and then try to see if there are any errors after reporduce the problem.
Please try to enable logging tool to get detailed report:
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
http://technet.microsoft.com/en-us/library/gg558599.aspx
Regards,
Kent Huang
TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a
marked post does not actually answer your question.

Response Group problems

For the past few weeks I have been struggling with launching response groups and I am hoping someone might be able to help.
Little background on my config –
2 – Frontend 2013 servers (5.0.8308.556)
Sonus SBC1000 voice gateway, 1 PRI
Stuff that works – Direct calling inbound to end users works great!
So here is my problem. I set up a response group with a direct dial number to the outside and assign my people to the group and everything is good.
For about 15mins response groups work great! After about 15mins response groups stop working and calls to response groups are no longer picked up. This also affects chat with response groups.
When I turn on the logging software inside Lync I get these messages when the calls are dropped;
TL_INFO(TF_COMPONENT) [1]3784.356C::04/14/2014-14:24:54.627.018e2f49 (RgsCommonLibrary,RgsLogMessage.ReportMessage:2111.idx(227))
_rgs_message_begin_
Direction: Incoming
From: tel:+15555555555
To: sip:[email protected]
Message: CALLCONTROL: Call declined because CallControl is not started
WorkflowId: 08d328a20de8419caad0dee898586051
TL_ERROR(TF_COMPONENT) [1]3784.356C::04/14/2014-14:24:54.627.018e2f4a (RgsHostingFramework,CallControlManager.HandleAudioVideoCall:2049.idx(619))
(0000000000C9D21E)Call is declined because Call Control is not started.
I then simply restart response groups on one of the FE servers and they come back (for a short time) -
Here some interesting events logged in the Lync Server event logs after Response Group Service is restarted –
LS Response Group Service – 31028 - A WorkflowRuntime cannot be started.
Lync Server 2013, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence. Cause: The application has not been properly activated or the Contact object was deleted. Resolution: Deactivate and then activate
the application for this pool.
I am willing to try just about anything to get this to work. Any ideas out there? Thanks for all your help!

Please check if the application server is active(lync control panel--Topology--status--double click your FE SERVER--applicationserver).
If the application server is not started, please start it. If it is started, restart it.
If issue still exist, use following steps:
use following command Get-CsApplicationEndpoint
And check for messages in "Yellow"
Locate the Identity in Active Directory using ADSIEdit
And Delete the "CN" located at the end of the Identity String
And try and add your Line URI or Response Group SIP Address.
Also you can refer below link
http://social.technet.microsoft.com/Forums/lync/en-US/cd25ddec-6e1e-4d58-9a9a-a530abfa82e3/response-groups-not-working
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical

Response Group caller ID

Hello,
We have recently deployed Lync 2013 as a migration from 2010, something our users have noticed what looks like a change in the response group behavior.
When an incoming call comes in you see the usual toast with the caller ID in it as you did in 2010, BUT once the call connects the caller ID appears to be replaced by the name of the server that is currently running the response group service.
Has anybody noticed this? is it something that can be changed as my agents don't care about what server they are connected to they would rather have the caller ID so they can write it down etc...
Thanks
James

Hi,
Does this issue happen when the call came from PSTN or internal Lync users, or both?
I suggest trying to enable logging tool and reproduce the issue to get report for further troubleshooting.
http://blog.schertz.name/2011/06/using-the-lync-logging-tool/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information
found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Kent Huang
TechNet Community Support

Response Group Not responding

Hi,
We have lync 2013 environement and we have configured Response Group Service in enviroement. Respnse groups has stop responding. We are getting below event ID :
Log Name:      Lync Server
Source:        LS Response Group Service
Date:          18/07/2014 11:52:56 PM
Event ID:      31165
Task Category: (2001)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Frontend server2 FQDN
Description:
The passive Match Making Service cannot connect to the active Match Making Service.
Access active Match Making Service: Frontend server1 FQDN failed.
Failure occurrences: 23175, since 16/07/2014 3:19:05 AM.
Cause: There may not be an active instance at this moment or connectivity to that machine was lost.
Resolution:
Verify the Microsoft Lync Server 2013 certificate and Microsoft Lync Server 2013 installation and make sure that the active Match Making Service is reachable.
Kindly suggest how to resolve the issue and remove above event.
Thanks
jitender

Do you see the errors on FE1? How many front end servers are in your pool? This looks like a communications error. Can the servers directly communicate with eachother or is there any kind of HLB that's intercepting the traffic?
From FE2, if you ping FE1's FQDN, is the IP address the IP address that's directly assigned to FE1?
If there's anything intercepting traffic, a overactive firewall or endpoint management solution, HLB configuration or other, make sure it's out of the way. If that's not an issue, off-hours it may make sense to bounce the response group services as
well in case an active instance simply isn't available.
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SWC Unified Communications

Update response group membership on Lync.

Hi guys! Short question. I've updated the list of members in my AD group, which is used for calls routing. At about 10 minutes after the calls still flow to excluded members. How to force this update on Lync server?
Thank you!

Hi,
I have tried both commands, but my response Group using a Distribution List does not update.
I have found this in my event viewer:
Log Name:      Lync Server
Source:        LS Response Group Service
Date:          05-04-2013 12:57:56
Event ID:      31128
Task Category: (2001)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LYNC-FE1.xxxx.dk
Description:
Data synchronization from Active Directory failed.
The following exception was thrown during the synchronization process:
Exception: System.Data.SqlClient.SqlException - Cannot insert duplicate key row in object 'dbo.Agents' with unique index 'IX_Agents_UserSid'.
The statement has been terminated.
Inner Exception: ~
The next synchronization attempt will be in 480 minutes.
Cause: Unhandled exception.
Resolution:
Verify the connectivity with the domain controller or if the Active Directory schema was properly applied and all user attributes are present.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="LS Response Group Service" />
    <EventID Qualifiers="51153">31128</EventID>
    <Level>2</Level>
    <Task>2001</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-05T10:57:56.000000000Z" />
    <EventRecordID>155606</EventRecordID>
    <Channel>Lync Server</Channel>
    <Computer>LYNC-FE1.xxxx.dk</Computer>
    <Security />
</System>
<EventData>
    <Data>System.Data.SqlClient.SqlException - Cannot insert duplicate key row in object 'dbo.Agents' with unique index 'IX_Agents_UserSid'.
The statement has been terminated.</Data>
    <Data>~</Data>
    <Data>480</Data>
</EventData>
</Event>
Any help would be much appreciated.

Agent "User" is not enabled for enterprise voice. Only Enterprise Voice users can receive Response Group calls.

I have standard edition Lync 2013 deployed. I have also enabled enterprise Voice for all my users.
When I try to create a response group under group tab, I add the enterprise voice enabled users to the group and click on commit I get this warning:
Agent "User" is not enabled for enterprise voice. Only Enterprise Voice users can receive Response Group calls.
This is clearly a glitch since the users are already enabled for enterprise voice. Has anyone come across this issue before?
Thanks

Have you tried restarting the Response Group service? Are you able to add any EV enabled users to this RGS?
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Lync Sorted blog

The Response Group application was unable to transfer the call to the configured destination and no fallback exists

Hey,
I get this error message when calling into an unassigned number which redirects to a response group:
From user URI:
sip:[email protected];gruu;opaque=srvr:Microsoft.Rtc.Applications.Acd:RS6nRGV9DlmpNsLtmz5qeQAA
To user URI:
0220198611;phone-context=DefaultProfile
From user agent:
RTCC/4.0.0.0 Response_Group_Service Announcement_Service
Diagnostic header:
26005; reason="The Response Group application was unable to transfer the call to the configured destination and no fallback exists."
Interestingly "To user URI: 0220198611;phone-context=DefaultProfile" is the number off the caller not the destination. I wonder is this a bug? So is the response group trying to transfer to this number and failing because of course it doesnt exist?
As you can see the below the number I am calling is not 0220198611:
From phone number: 0220198611;phone-context=DefaultProfile
To phone number: +6493760053 From mediation server: onzlyncfe1.domain.co.nz To mediation server: From gateway: 192.168.100.70
To gateway:
Disconnected by: +6493760053
Does the calling party's number have to be normalised? If so how can I do this because the global normailisation rules dont seem to apply
in this situation. These rules do work when when calling into a users DDI.
Also to be clear....
+6493760053 is an unassigned number which is setup to redirect to a response group.
If I assign +6493760053 to a user then it works.
Additionally this works perfectly when the gateway sends the call to our legacy 2007r2 mediation server then on to Lync. If the gateway sends the call directly to the co-located Lync mediation server I get the error described.
I hope I make sense. If you are confused let me know :)
Help is appreciated.
Thanks,
Andrew

Hi ANdrew
Kindly advise how you transfered the unassigned numbers to a specific user, i used the below command but it failled, the message displayed but the call never routed:
New-CsAnnouncement -Parent service:ApplicationServer:LyncFE.squareone.local -Name "SQ unassigned number announcement" -TextToSpeechPrompt "You entered an invalid extinsion you will be forwarded to the operator" -Language "en-US" -TargetUri "sip:[email protected];user=phone"
While [email protected] is the sip uri in my lync for the operator
could you advise what is my issue?

Response Group Presence

Hi All,
Ran into a rather rare and strange issue at one of our customer
sit so was wondering if someone has experienced this before. At
that site, in all Lync clients, the presence of one of the Response Groups (IT Helpdesk) looks offline and its icon does not
the normal robot (icon for contacts) but just a
picture less human one. I have checked and there are no users with the same name as the RG. It was fine last week so not sure what happened. Just to add, calls were not being transferred to any agents so had to restart the RGS service to fix it that
part of working. Any ideas?
Chris.

Any ideas? -Nothing more than, restart that service and keep those patches up to date, sorry.
Has anyone experienced this before? -Yes, me, and I also restarted to fix (also was at current patch level).
I've also experienced a glitch where despite a user's presence being available, and being the first in the group configured to be "serial", she would get the call last. A restart fixed this as well and it hasn't come back in 3 months. I've seen
some funny things that the restart fixes it and they don't tend to come back, they're very rare though. A deep dive in the logger and LcsCDR didn't seem to reveal much other than it just didn't want to offer the call to that user first.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

LS Response Group Service

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