LSO: Workflow

Hi All,
I have a scenario:
A person request for participation thru Learning Portal.The Workflow is still waiting for the approval/ rejection of Manager.
Is ther any way or report, that the training adminstrator can come to know the employee for whom the approval is pending from manager so that he can follow up with manager manually.
Will appreciate a quick reply.
Thanks & Regards,
Deb

Hi
You can setup up a monitoring deadline in your workflow. If the workitem is with manager for a certain period of time, it should issue another reminder to the manager.
Alternatively you can setup extended notifications if you are using ECC 6.0. In that, there is an option for reminder it will keep on checking the inboxes of the approvers and if it crosses a certain time limit, it will resend the workitem to the manager.
Regards
Waz

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LSO workflow material

Hi All,
I am the begginer for the LSO workflow. i need your gudence regarding this. i need the material or any any type of material which can help me in learning lso workflow.
thanks and regards,
giri.

Hi,
With some workflow skills, you should be able to get the all the needed data for LSO course booking/cancellation workflows from SAP Help:
http://help.sap.com/saphelp_erp2005/helpdata/en/33/16af10b652274db948c4bac5c67211/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/a3/bb8144f650194195a8fabeaf2254a2/frameset.htm
Regards,
Karri

LSO Workflow restriction

Hi,
I set up an scenario in table LSOWF_CUSTOMIZE where an event must be executed when a user tries to book to a course. That event is linked to a workflow with 2 step-approval.
My problem is that not every user needs the approval process when booking to a course. Where can I restrict the users that will need the approval process to book for a course?
Thanks!

Hi,
You need to check if there are some configuration option or user exit or BADI in LSO that you could use. I would be a bit surprised if there isn't any.
If you cannot find any option, you can modify the workflow. Just put a branch there in which you check the personnel area (or whatever) of the employee. If the condition is met, just execute the background approval step (the one that sets the booking approved) without the decision step. (This is now based on my memory - if I remember correctly the LSO workflow was based on the background step that sets the booking approver).
Regards,
Karri

Configuring IT5041 for LSO Workflow

Hi,
I am trying to configure the LSO workflow at course level and not global level.
I understand it can be done via IT5041.
Can you please tell me where do I configure IT5041.
Regards,
Sameer Tapre

Hi John,
It is possible to configure as per your requirement in the receptionist's phone.
Please try the below steps to confgure :
for Example :
1. configure intercom in PhoneA (Receptionist phone)/or on its sidecar.
the intercom to target phone is phoneC .
2.when PhoneB calls to PhoneA ,PhoneA receives the call
3.On PhoneA press intercom button to transfer call to PhoneC since phoneB is willing to talk PhoneC.
4.PhoneB goes to onhold,while PhoneA talking with PhoneC
5.Now on the phoneA press the softkey xferLx to complete the transfer the call between PhoneB and PhoenC.
6.If PhoneC does not want to talk to PhoneB, then press softkey endcall follow by resume softkey
7.then xfer to the voicemail box of the PhoneC(by entering the voicemail prefix and extension of phoneC)
8.also you can intercom to other phone(repeat the steps 3-5)
Thanks,
Nima

LSO workflow in error

Hi friends,
I am encountering a problem with the workflow related to SAP's Learning solution (LSO)
1) Whenever i set a substitute to approve the training requests , the person to whom i have substituted is not able to approve it from portal and the workflow goes in error state.
2) However he is able to approve it from business workplace. The person is also able to approve the training requests meant for his approval from portal side.We both have same roles.
The error statement is
Error handling for work item 000014424000
Error handling for work item 000014424325
Work item 000014424325: Object LSO_PARTIC method ZDECISION cannot be executed
Method container for work item cannot be created
Method container for work item cannot be created
Unable to instantiate object 'LEARNER'
Work item started following error (new status STARTED)
Work item started following error (new status STARTED)
This happens only in case of substitute otherwise there is no problem in the workflow.

Hi Gurus,
I would like to add one more observation.
When a person executes the work item from portal inbox the work item goes into error. However if the same person executes it from SBWP the workitem executes successfully.
This is a peculiar situation.On further investigation i found that the transaction SWK1 is called when the work item is executed from portal side.
On debugging this transaction on R3 side it throws the same error at a point in the code as given below.
   CALL METHOD lh_txmgr->save( ).
   CALL METHOD lh_txmgr->commit( ).
Please advise on the issue.
Regards,
Rohit

LSO Workflow : Workflow Trigger Based on course type & Table LSOWF_RUNNING

Hi All,
Currently I am developing customize workflow for LSO...
Below are some of my doubts about this.
Hopefully you all can helps or give me some hints...tq.
1. It is possible to create another workflow for course booking for LSO (but through tcode LSO_PSV1) and input the
    new workflow in customizing [Tcode : SPRO Go to: Training and Event Management > SAP
    Learning Solution >Training Management > Day-to-Day Activities > Approval workflow > Specify Workflow
    Settings] eventhough i am also using standard worklow WS12000003 (BOOK) for course booking via
    ESS and while cancellation WS12000004 (CANC)....
2. From what I know, Table LSOWF_RUNNING is updated when an employee book a course through ESS.
    At what point in the workflow that table LSOWF_RUNNING get updated? And what is table LSOWF_RUNNING
    keep actually.. (pending request for course approval ?)
Thanks & best regards,
Ahmad Azlan

Hi Ahmad,
You can copy the standard workflow's WS12000003 and WS12000004 and you can configure the new customized workflow's in the SPRO instead of standard one. It will not make any issues.
Just you need to activate the event linkage in the basic data of the workflow.
Table LSOWF_RUNNING is updated when the workflow is completed. That means Booking request approved by all approvers and the booking was done.
In the ESS you can find the course status in the My activity's tab under the Carer option.
Thanks,
Viji.

LSO Workflow Approver

Hi Folks
We need to incorporate standard workflow 12000003 'Booking course participation'' in our learning portal whenever a user books a course. The workflow does trigger but no approver is selected. Who will be the approver for this workflow and how to determine/configure the approver. I guess its a training admin but when we check the WF log, there is no approver for the wf task.
regards
Waz

There is a subworkflow WS12000006 in the standard workflow 12000003.
In the subworkflow goto the step 48 (TS12000012).
The Agent is determined by Rule 00000168. Simulate the rule and figure out what is the output of the rule. If no value is returned, then no agents are being fetched.
Also make sure the task TS12000012 is set as General Task.
If you want to hardcode the user, remove the Rule and select the Agent type as 'US' and give the userid of the training admin.
Regards,
PR.

LSO Workflow for Participants from Course Admin and Instructor

Hi All,
As par standard SAP we found that there is no approval process/Workflow for participants if they are booked by course administrator/Instructors.
Please suggest if we have to make some enhancements or if I am missing some standard configuration here.
Regards,
Umesh

Hi Connie,
Thanks for your reply,
Yes at the moment I am concentrating on the Classroom training part only.
As you correctly pointed out that the few of the Associates will not have the access to the computers/training system they do request by telephone/email to training department directly and I think this is the process in most of the organizations.
Now if the admin is booking the courses on behalf on the employee, it should go to the Manager for approval and subsequently the employee should be also informed.
So I am looking for similar process.
Kindly let me know if this can be achieved in some way, e.g (some sap customization or some simple enhancements).
Regards,
Umesh

Prebooking workflows in LSO ...?

Hi All,
We are using ECC 6.0, Portal 7.0 SP12, Bussiness package myERP 2005 (1.0), Webdynpro ESS 600, LSO Backend 600, LSO FE 600.
We are facing critical issue in terms of prebooking a training event. In LSO there are no workflow involved for the prebooking.
Standard workflows in LSO are :
Course Approval : WS12000003
Course Cancelation : 12000004
Our customer doesn't want to allow employees to book an training event for the schedules. Only allow them to prebook.
However, in LSO there are no standard workflow for prebooking (approval and cancellation). We have upgraded 4.6c to ECC 6.0.
The old 4.6c was having the customized workflow for training prebooking which involves two level of approvals (immediate supervisor and training manager).
ZWF_PRECancl WS90000103
ZWF_PREBOOK WS90000100
Is there any way to use this workflows in LSO for prebooking. Please provide any other alternate solutions.
Thanks for your time and inputs in advance.
Regards,
Anil Kumar

Hi Barin,
I am facing a similar issue with the prebooking,
We are on EHP5, and using LSO2.0. and using the BSP applicaiton HCM_LEARNING for lerners portal.
Please provide us some more info regrding the prebooking workflow,
1) Where will we be able to put the code to trigger the prebook event?
2) How should we manage to displayed the prebooking requests in portal.
We could see that in BSP application it self has the function module
LSO_PREBOOKING_PREPARE_C which directly completes the prebooking and also there no no option to put the evet prebook in infotype 5041 Workflow Settings as the action types are defined as doomain values.

LSO evaluation form workflow

Hi All,
I'm using the LSO evaluation form wizard to create my post-training evaluation form.
Currently, the training center separated 1 lengthy evaluation form into 3 forms. So, each time an evaluation form is assigned to participants, it will trigger workflow to send out an email notification to them.
My question is how can we put the title of the 3 evaluation forms into 1 single email notification????
Cheers,
Jill

Hi Jill!
Can you please provide more details about the LSO Evaluation form wizard you are referring to in your post.
Regards,
Ravi Sekhar

Changing workflow for LSO

hi,
i am facing a problem here: i am completly new to sap-workflow.
we start with LSO - learning solution very soon. there we have a learn-portal where users can book courses and trainings. and there is a workflow behind it.
now i want to change the email which is created from that workflow. i have to include the price of the course to the email.
how can i handle this ? i have copied the sap-standard-workflow, but i have no idea how to put in the new values there ?!?
best regards, Martin

Hi Martin
If those details are not present then you need to create a 'subtype' of the Business Object whose event gets triggered which in turn starts the workflow, this will allow you to add 'Attributes' like price for example and show them in the text....
Have a look on <a href="http://help.sap.com/saphelp_nw04/helpdata/en/2f/c9a937a7777c38e10000009b38f842/frameset.htm">SAP Help</a> for more detailed info. Once you create a subtype, you need to delegate it to the parent one from which you created the subtype. After delegation, the new attribute should be available in the workflow for your use....The tcode for this is SWO1..
Good Luck
Ravi

LSO Cancellation Workflow issue???

Hi Experts,
I have copied the standard LSO Cancellation Workflow WS12000004, whenever i cancel the course in the portal the workflow is triggering and generating 2 parallel work items of Time Dependent Sub workflow . There is no fork in the main workflow even though its generating the same sub workflow parallel. But as per my requirement the sub workflow need to generate once... How can i achieve this???
Thanks,
Srikag

Thanks for your reply...
Whenever the event is triggering only one workflow is trigerring but its generating 2 same work items parllely, but i am not sure why its happening... Inside the workflow there is a condition based on that it will choose the path as Time dependent or Time independent course these both are 2 different sub workflows... Time dependent sub workflow is trigerring twice...
I have checked the configuration in that they maintained the same workflow twice for different courses... Do you think this will be the problem...? If so 2 times the same workflow should trigger but in our case only one time workflow is trigerring but its generating the 2 same work items parllely...
thanks,
Srikag

Error in LSO approval workflow

Hi,
I am facing a problem when i run the workflow for booking participation request.
The following error happens when the workflow reaches a step which is a sub-workflow.
Error when processing node '0000000425' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error during result processing of work item 000000821879
Unable to determine work item type for step at node 0000000425
Work item 000000821875: Object FLOWITEM method EXECUTE cannot be executed
Error when processing node '0000000425' (ParForEach index 000000)
Error when processing node '0000000425' (ParForEach index 000000)
the step sub-workflow is defined as a general task.
Any suggestions ?
Regards,
Sharadha

solved it by myself

LSO - Wrong workflow getting triggered

Hi
I am using SAP Learning Solution from portal. When the employee applies the course from portal, the system shows a message 'Work flow Cancellation Requested' instead of 'Participation Requested'
I checked in LSOWF_CUSTOMIZE, the customizing is maintained correctly. The table LSOWF_RUNNING shows that the action type requested as 'CANC' instead of 'BOOK'.
I checked in SWEHR3 - there is no entry maintained. When I enable the event trace and do the course booking from portal - all I can see is only the even 'ATTENDANCE - CREATED';
Can you please advice where could be the problem?
Thanks and Regards
Kasee Palaniappan

Thanks for replies. The event linkage is set properly in the transaction SWETYPV. When I enabled the event trace for workflow and triggered a course registration from portal - there are no events registered in the event trace.
@ Pavan: I have checked the link, and configuration are maintained as recommended by SAP.
The problem is, when a course registration is required - it automatically shows - the course is requested for cancellation. This is because the table lsowf_running is having the workitems for those trainingID with WFACTION as 'CANC'
This means, when I request for a training course and later cancel it - the above said table is maintained with 'CANC' entries. I have not approved the cancellation of the course. If I rebook the course - the course still shows 'Booking Cancellation Requested' because the WFACTION is read for the training ID and the personal from the table lsowf_running.
Any one has some idea, where could be the problem.

LSO 600 Workflow not working

Hi ,
We did upgrade from LSO300 to LSO600, and when we book a cource the workflow is configured to view LSOWF_CUSTOMIZE ( Task 12000003 and 12000004) , but no WF seems to be trigered ?
The Task(s) seems to be Generic Task(s).
No entry in Trx SWI2_FREQ , for example .
Thank you .

Hi Chandra,
Thanks for your reply. Can you please explain more on the integration? I take a look at the IMG and there is no configuration availabe to integrate with Personnel Development. Greatly appreciate if you can explan more. Thanks.

LSO: Workflow

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