LTE calls drop when iMessages come in over wifi

Have only had Verizon since my iPhone 5 purchase (~3.5 weeks). Get about 3 bars of LTE in the house, and have WIFI. Tonight, I had a crazy experience of about 5 dropped calls one right after another. (With 3 bars still always visible). I was getting iMessaged at the time (over WIFI, presumably), and I'm connecting the two events, because I've had a few long conversations at other times without having a problem.
Not seeing much out there to help me. There's some similar-sounding chatter that suggests that LTE might be the culprit. I'm happy to turn LTE off, while I'm at home (and hey, I actually get 5 bars of 3G). Advice would be appreciated. Because that was beyond ridiculously frustrating and I looked like a complete unprofessional on a really important call. I was amazed and embarrassed. I actually switched away from ATT because of all the dropped calls and terrible coverage. I think my Verizon coverage is fine...there's just some setting that needs to be set up so this doesn't happen again.
thanks
Karen

Thank you Ann154 for you response. I appreciate you taking the time to help out.
@karenjs,
I've research this and did not find it to be a known reported issue. I apologize for the inconvenience. I definitely understand the importance of having a reliable connection especially when it comes to calls for work.
As Ann154 mentioned calls do not run over the LTE network. If you were connected to WiFi it should not affect your calls. Does this only happen while connected to WiFi inside your home? Has this happened in other areas? If you turn WiFi off are you still experiencing dropped calls?
Please provide additional details so I can better assist you.
John B
Follow us on Twitter @VZWSupport

Similar Messages

Call drop when VXML server goes down

Can somebody tell me what should ideally happen in the below given scenario?
We have two media/vxml servers. We have a ACE load balancer which sends calls to these two servers. When the customer call is sent to CVP for self service (VXML application) , if the VXML server is shut down (via the CVP OAMP) , should the call drop ? or survivability kicks in the gateway ?
What we saw is the call is dropped after 2-3 seconds of silence.
We see in the CVP PIM logs that " called party disconnect" event and ends the call. Similarly in the gateway we see the transport down message and discnnects the call. is this correct?
Is there any way to preserve this call and treat it?

Hi Shravan,
If you had configured survivability then ideally that call should hit the survivabilty. Normally on the VXML Gateways survivability is not auto configured, we would need to configure accordingly depending on the requirement. If survivability is not configured then the call would disconnect
Additionally, could you please let us know the call flow for the self service in your setup
Thanks,
Dass
Please rate useful posts

Calls garbled or dropped when standing too close to wifi router

I'm having a problem with dropped calls that I could never figure out. Until I finally noticed the pattern. It seems that whenever I'm close to my Linksys router (even though I'll have full bars) my iPhone 3G calls will start to get a bit garbled. It sounds like the signal has bad reception. In a few cases all of the voices literally start to sound pretty close to a fax machine, you can still make out that there is a voice, just can't understand it. Once the "garbled" effect gets going it's a pretty sure thing that the call will be dropped, despite a full signal.
I finally noticed that this only happens when I'm at my computer desk, near my wireless router. If i'm anywhere else in the house, or for that matter, away from the house, I've never had a problem with a dropped call. The only other item that I suspect could have an interference effect is the Wacom tablet. I've noticed that certain wireless mice loose signal when they're too close to it. But I'd be surprised if that signal would be reaching out 2 to 3 feet.
Any thoughts?

I think I'd try some settings in the router. Experiment with channels on the 2.4Ghz band. Try a low channel number. If you have 5Ghz capablity try it. Some routers also have a transmit power setting, if it's set higher than 100% then lower it. If you don't need range, consider lowering below 100%.
Just some ideas,
Regards,
Captfred

Resolution drops when using type effect over image

Using a type effect over an image causes the resolution to drop below acceptable levels (211 dpi). The client has used a glow effect around text to knock back the image for better legibility. The image is 300 dpi, the text box is transparent with an outer glow effect. I matched the effect with a drop shadow using white but the problem still happens. I've increased the resolution of the image to 600 dpi, same problem. My transparency flattener presets: Raster / Vector Balance 100, Line art and text resolution 2400ppi, Gradient and mesh resolution 400ppi. Downsampling for PDF export is off. Printing postscript doesn't solve the problem. I've solved the issue by recreating the effect in Photoshop and turning the effect in InDesign off. This is in CS6, but I've opened the file in CC 2014 and have the same problem. Anyone have a solution?
Thanks!

The problem is within the digital file that's exported or postscripted to our PDF workflow. Preflighting in InDesign indicates no problems but the exported PDF in Acrobat shows the problem. Prinergy and Printready both fail the refine as our lowest acceptable limit is 280dpi. The PDF looks fine, the problem will be when the (offshore) printer preflights the PDF and sees the resolution problem. The issue is with the InDesign effect reducing the resolution - only in the area under the text box. All the images, text etc are CMYK. If I turn off the effect the PDF is all good.

WRT54G V8.2 Dropping when Macs come online

The subject says it all. I have 3 windows pcs and with in minutes of a mac coming online and going in the internet the router basically dies. The connection is dropped and I have to restart the router. I thought it was a bad one so I exchanged it and brought it home. Hooked it up and same problem. When the Macs aren't online or I turn off the wireless cards It's okay and the windows pc's work fine.

Change the wireless channel on the rotuer ...
Try this settings ...Click on Advanced Wireless
settings>>Change the Beacon Interval to 75 >>Change the Fragmentation
Threshold to 2304 Change the RTS Threshold to 2304 >>Click on "Save Settings" .....

Apple Care is useless when it comes to over the phone help...

I called applecare the other day because randomly my macbook wasnt starting up completely and would stop at a blank white screen rather then the apple logo with a spinning gear.
After being on hold for 35 minutes I finnally got to talk to a representative. The women walked me through a couple different possible fixes for my problem but none of them worked. Everything she sugested was something I either already tried or already found in the manual. After putting me on hold for another 5 minutes she said that my macbook needed to be sent in to be repaired. After just getting my macbook back from repair for a hinge problem, I was not ready to give it up just yet.
Instead of sending me a box to ship my macbook into applecare she connected me to this number that she claimed could possibly just send me a new macbook which would be fine with me since I have everything backed up. I was connected to the COMPLETELY wrong number and was speaking to somebody about order status...***? This new rep had no idea why I was transfered to that number and said I need to call applecare back and she was really sorry.
So anyways, to make a long story short I decided to take matters into my own hands and went down to the local apple store. Since the store is always busy I couldnt get help that day but the next moring I was able to get my appointment in.
The apple genious at the genious bar did something called like reseting the PRU...not sure what it actually was but it worked and took him about 3 minutes to get my macbook to work completely fine again.
Ok I'm done complaining now...but the moral is dont always trust what applecare says...I saved myself about a week being without my macbook just by taking it into someone at the apple store who knew what he was doing.

Well she told me to do the thing with holding down the "c" key and trying to boot off the disk. She also had me press another key combination while it tried to start up, but that didn't work either.
The man at the genius bar did something with the power adapter plugged into the laptop without my battery. He opened some sort of log and scanned my hard drive. All of this was not suggested by the applecare woman on the phone, and the apple genius showed me how to fix it myself if the problem happens again although I dont remember every step.

Music stream breaks when output is bluetooth over wifi

Hi,
I own Iphone 4s which runs IOS 6.
I’m streaming music to bluetooth device from sky.fm, audio galaxy and similar applications.
When the iphone is connected to the network via wifi, the music stops every ~2 minutes,for a second or less – very annoying.
This doesn’t happen when I’m connected to the network via 3g.
I've tried to disable all services which polls for data (e.g. mail) but nothing help
Any advice,

Didn't think of that, thanks. Great workaround.I'm going to call Sky, see if they have any firmware updates or other solution. Surely they wouldn't leave such a big knows issue unfixed. I'll report back with what they say. Edit:Just got off the phone from Sky technical support.This issue was first reported Nov/Dec 2014.The chap I spoke to does not know of a fix, or whether a fix is being worked on, or if a fix will ever be worked on.He has not way of contacting the development team to find out any of this information.He said firmware updates are pushed out to routers every now and again. He does not know when this is going to happen and does not have a way to notify about firmware updates installed on my router. (This terrifies me. Sky have a backdoor into my router and can install any code they wish, without even telling me what they changed/installed). There is no way to turn these auto-updates off either. Here's a key thing he did say though:He said he was not at liberty to provide my ADSL credentials, but if I chose to extract them from the router and install my own router instead, they would not have any problem with that.When I told him that this was against their TOS and they could terminate my contract for doing this, he went silent and just said "errr..." Allowing Sky, their subcontractors and anyone else they choose to install any code they wish to my router whenever they please and have free open access to my entire LAN is a total deal breaker for me. That router is getting unplugged today and I'm putting a new router on the credit card. I told tech support this. I said if they have a problem with that, let's go the legal route. I literally have a recorded call where they give me permission to install my own router.

Ios 5, iphone 4 and call dropped as text message comes in?

Somewhat bizarre.
Upgraded to 5, iphone 4 (not 4s) and while I was on a call, a text message came in. As soon as the alert displayed the call dropped.
Wrote it off on the person I was speaking with and their service, but then an alert from FB came in and the same thing happened.
Is there a setting I need to change? Is this a bug?
Additionally, the only other issues I have had is when you delete a voicemail, it goes into the delete section but then takes about 5 seconds for the Delete All to come to life.
The other issue was with Airplay and when the phone auto-locked it would cut off the stream.
Thanks as always all!

I have an iPhone 4 on ATT and every call has either dropped or had a few seconds of silence in it since upgrading to IOS5. Calls tend to drop when notifications come in as well. Lots of bars, too.

Can you listen to music over wifi and receive calls

I listen to Rhapsody over wifi (iTunes has same problem) and can't receive phone calls. I have a iPhone 5 if it makes any difference. How do I set up the phone so the calls pop up when they come in and don't go to voicemail? There has to be a way so no matter what app you're in the call show when the come in. I suspect it's the wifi that is causing the phone not o come in.

I have a very limited data plan, so I tend to turn it off until I need it. I looked my Airplane mode is "off".
I have a signal because I tried calling it from my work land line and it rang fine... as long as I was listening to Rhapsody or Itunes over WiFi.
I looked at the phone and call forwarding is not on... service is through AT&T. The only thing on is Data Assist and call waiting.
Any other suggestions on what to do?

Incoming calls drop off uc540

Hi,
I have 3 analog lines coming into UC540. Been working fine for three years.
I had been using AutoAttendant but the client just added a receptionist so I have sent the lines to her extension. Line one incoming sometimes rings once at her extension, then disappears, then sometimes comes back and she can answer.
Sometimes it rings once, disappears and the caller gets disconnected. It is intermittent. The line had some static on it so I had the CO clean it up but still have this issue.
If line 1 is busy when calls come in, there is no issue.
When this happens, the first ring shows caller ID, when it comes back, if it does come back, it shows anonymous. I turned off caller ID but that did not fix.
Anyone have any ideas and could you please tell me what logs to generate and how so I can post if needed?
Also, if anyone has best practice to share for having daytime receptionist with fall back to AA after hours, please share that too.
Thanks!
Alan

Hi @[email protected],
A few questions:
Can you identify the line that is giving you problem?You can do that by calling to the numbers of the analog lines and seeing what line is causing issues
Did the CO change the cables when they visited you?
Did the issue start when you made the changes with the receptionist?
Also, can you share the running-config of the UC540? (Attach it as a text document for simplicity in the post).
Waiting for your responses.
Don't forget to rate.
Rgrds,
Martin, IT Specialist

Still bottleneck when viewing youtube over wifi

wheni connect to youtube over wifi i seem to get a bottle neck. Info just stalls even after 2.1. Any ideas? Thanks for input.
David

I to have had this problem... It seems (and this could be complete coincidence) but when I exit youtube and return to homescreen and reenter youtube responds finer and faster...

Apple TV painfully slow buffering HD files from iTunes over WiFi

When using Apple TV over WiFi to access my iTunes library everything works well EXCEPT when the video is an HD format file.   I convert using SmartConverter to the standard Apple TV setting, and anything that is HD transfers so slowly over to Apple TV that I pause for up to 1/2 an hour (do the chores) and then come back to Apple TV to see that only 15-20 minutes has buffered.
If I connect via Ethernet, it works perfectly well and buffers at a very fast rate so this is ONLY over WiFi and only on files that are HD.
Whilst there are practical solutions (i.e. don't watch HD, or keep the ethernet cable plugged in) that's not the point - I want to watch HD and I don't want an ethernet cable snaking through the house.
I've searched forums and can't see something directly relating to this, so any advice or tips would be really useful.
Thanks

Thanks for the suggestion, and hat's what I initially thought - I was running a Belkin modem and router which would drop the ADSL connection from time to time, and with the overall generally poor performance of that unit I decided that was likely the problem.
So, I upgraded that, - I now have a Netgear D6300 which is providing me with 60 mbps at the Apple TV, no connection drop outs or hang ups. I've also changed my ISP from a reseller to a major provider in order to get a more stable overall service (not that that should impact the iTunes to ATV over WiFi)
But the ATV still buffers HD files so slowly.
Using ATV I can stream plenty of material over wifi - Netflix in HD, YouTube in HD, and all other devices around the house (iPads, MacBooks, laptops etc) all stream content over wifi, share the iTunes Library all over the house.   Watching non HD tagged movies/tv shows from iTunes is also running well.
So I'm pretty sure it's not the wifi, unless there's some setting I need to adjust ?

My iMessage will not use wifi to send messages unless the phone is on Airplane mode

I cannot send or receive texts at home because there is insufficient service at my house so I use iMessage over wifi. The issue is that when I am on wifi and out of service the phone will not send iMessages or texts over wifi unless the phone is in Airplane mode. Does anyone know how to make wifi the default iMessage so that I can send iMessages over wifi without going to Airplane mode? It tries to send them but it acts as if there is no service when I have full wifi and as soon as I switch to Airplane mode and keep wifi connected, all messages send fine.

Do the basic troubleshooting steps, as needed, described in the User Guide, Appemdix B: restart, reset, restore using a backup, restore as new.

Shared movies over wifi screen not responding

When viewing shared movies over wifi my screen goes unresponsive to the touch making pause / rewind etc impossible. Any ideas?

I have tried to wait one minute or so, to check if it will respond again, but it didnt.
But as you said, it is strange that I can open the "notfication/control center" but not able to press any button on there.
I will try to restore tonight.
Thanks

Cant do facetime it rings and when you accept call drops. How can we resolve the problem

I can do face time ! It rings and when i accept the call or they accept it the call drops..how can we resolve the problem.

Read this KB article.
http://support.apple.com/kb/TS5419

LTE calls drop when iMessages come in over wifi

Similar Messages

Maybe you are looking for