Lumia 1020 Echo During calls

Hi there
When i make or receive a call the other person on the phone hears me clearly and I hear them clearly but when they speak, THEY hear an ECHO. This has only started recentyl. I have tried turning speaker volume down and resetting the 1020 etc but to no avail. Any help greatly appreciated. Tony

If its a problem with the mic then it is hardware issue. You need to have it checked out at your local Nokia Care Point. You can locate your nearest care point using the link below.
www.nokia.com/support

Similar Messages

Microsoft Update Lumia 1020 apps crash

Just had a scary experience with this update.
After updating ALL my apps crashed and my Lumia 1020 would only call, txt, go on browser and take photos. Luckily I found a solution via Twitter. You need to instal the Italian Keyboard, which will take an age to install and in effect do a further update to the phone and after migrating your data the phone works fine. I have tried it and it works, just be patient.
DOWNLOAD ITALIAN KB
KB UPDATE READY TO INSTALL
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

LOL, cheers Steve
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

E52: sound trouble during calls

Hi there,
I asked for an answer in one of the older threads a pretty long time, but didn't get a reply. I also searched through some other discussions, but couldn't find a definite solution.
My problem is the infamous "echoing" during calls. Specifically, people who call me hear an echo during phone calls. Somebody told me that it almost sounds like they're on speaker phone. It's a real pain in the **bleep**, because things often have to be repeated a number of times in order for it to be understood. So have can I fix this?
I'm using the 034.001 software version.

I use to have that issue also with older firmware's, but now with 034.001 IM fine,also I was OK with earlier firmware. Try hard formation the phone *#7370#

My Lumia Icon goes dark during calls and I cannot access the phone pad to unless I hit the power button.

My Lumia Icon goes dark during calls and I cannot access the phone pad to unless I hit the power button. Because of this it makes it tough to put my phone on speaker or type in my v-mail password.

I've been trying to find a common denominator. It happens inconsistently. It never happened before the Denim update. When it does occur, the screen goes black immediately upon answering the call and doesn't come back until the call is ended by the calling party.
I thought it might be the proximity sensor, but when it's working normally I can see the screen go dark when it's at my ear and comes back when I take it away (tried it multiple times). I had Gestures Beta installed. I wondered if that could have an affect so I uninstalled it, but that didn't make any difference. I'm still stumped by the inconsistency. I haven't reset my phone as I didn't really want to go through that...

Echo during bluetooth handsfree call

I have difficulty configuring the echo problem I have during calls made from my iPhone4 using Sony MEX-BT3900U Car Audio System. I followed the instructions regarding the echo and noise reduction, but yet the echo remains. What am I doing wrong? Can anyone help?

Same problem I use a iphone 3gs and gives echo sound too.
Read lots of reviews and seems not a issue just wondering if the unit has a fault or as above what might I might be doing wrong ??

Lumia 800 constant blank screen during calls

hi guys,
I have a nokia lumia 800,
when im on a call the screen stays blank so i cant access any of the in call options? i dont have a screen protector on the phone, i have run the diagnostics app and the the proximity sensor is responding fine!!! so it leads me to think its a software issue? is this a common problem or am i doing something wrong?
hope you can help.
daniel

The screen gets turned off during a phone call when the proximity sensor is covered. This is done to avoid accidental touch screen actions when you are in a call.
If the screen gets turned off immediately when dialing a number or receiving a call, check that your phone does not have any object which may cause detection. There are various non-Nokia original screen protectors sold in the market which cover the proximity sensor causing blank screen issues during calls.
You can take the following steps to check the issue. If the screen keeps turned off, the protector may not be of the right size and will block the sensor on the upper part of the front side. Then either remove the protector or cut off the plastic from the blocking area.
Make or receive a call with the phone.
Once the phone is in a call place your hand 1cm above the screen and display will turn off.
Remove your hand and display shall turn back on.
Repeat the test steps 1,2,3 for 3 times to verify the proximity sensor function.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 1020 SIM card error after WP8.1 update

I updated my wife's Lumia 1020 to WP8.1. Ever since there has been random SIM card errors. The phone just drops the network while it's idle (not during the phone calls) and gives an error message "SIM card error".
Anybody who has experienced the similar thing after installing WP8.1 update???
If there's someone from Nokia/Microsoft support team reading this: what should be done in order to get rid of this aforementioned thing?

Sensonic wrote:
Nope, it's not a hardware issue.
The cause, yes. However, that firmware update might have – a guess – broken the hardware forever. Again, it could just be coincidence. I am not able to rule that out from the distance. You have two options: Wait for a firmware patch (which might do a lot of magic and repairs hardware) – or go for Nokia Care Centre.
Sensonic wrote:
Taking the phone to the Nokia Care Center and replacing the mother (main) board is not (IMO) a reasonable cure for this problem.
The first step of bug fixing, is getting aware of the bug. Nokia Support Discussions are designed in such a crazy way, that this step might not have taken by this thread. I am just an end-user like you, but there are very different statements whether this board is monitored by internal support.
By the way, the next step is to reproduce this bug – for this, Nokia requires a faulty unit, normally. Therefore, I recommend to go for the Nokia Care Centre option – because waiting – until your warranty might be gone – might not be a good alternative.
Or stated differently: Sit and wait might end in catastrophe in this case.
Sensonic wrote:
I suppose it's not a hardware issue.
To double-check, we have Nokia Care Centre.
Sensonic wrote:
similar symptoms
Symptoms which sound similar, yes. Same Cause? I do not know.

Nokia Lumia 1020 power consumption

Hello,
On 5th of October 2013 I bought from Vodafone Romania a Nokia Lumia 1020. OS version: 8.0.10328.78. Firmware revision number: 3049.0000.1330.1001. Manufacter Name: RM-875_eu_hungary_298.
I'm syncing Microsoft Account daily (contacts only, no e-mail), one Outlook Exchange account every 15 minutes, one Google account every 30 minutes and one Yahoo! Mail account every hour.
I have also configured Twitter account, Facebook account and Nokia account. The Facebook application (the one developed by Microsoft) has notifications turned off. For Twitter I'm using Rowi application and this one also has notifications turned off. On home screen I have the Me tile which displays notifications when there are new items on Facebook and Twitter.
The Facebook settings are:
- Notifications: No notifications
- Lock screen: Off
- Location : Off
- Enable shake to refresh: On
In Settings > Applications > background tasks > advanced I have:
- AccuWeather
- Battery Performance
- extras+info
- Facebook
- HERE Drive+
- Nokia Care.
I never leave applications running in background (the multitasking list is empty).
I'm on 3G. My data plan does not allow me to use 4G.
For the most part of the day I'm at work, in the office, and I'm not using my phone. It stays idle. Glance screen is configured on Peak so my phone's display is turned off most of the time.
I have WiFi turned off, NFC turned OFF, location turned off, XBOX syncronization turned off, music and videos syncronization turned off, find my phone turned off.
Today, I have received no phone calls, I have not dialed anybody, and my phone stayed on my desk for almost 9 hours. I did not take any pictures with my phone today.
And yet, for the most part of the day (from 09:00 AM to 07:00 PM), the Battery Performance application showed a steady discharge rate of 2% per hour.
Is this normal for a new Nokia Lumia 1020 in those given circumstances?
Thank you.
Cosmin Petrenciuc

Totally normal mate, you should get a wireless charger + shell and use your phone more and enjoy it between placing it on the charging plate on your desk!!
If this was helpful please click Star for Kudos
Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

Lumia 1020 - Disable Post Processing?

Preface: I've only had the Lumia 1020 for 48 hours.
Problem: I've noticed that when taking pictures with the Nokia Pro Camera application, the preview after capturing the image is awesome. If I then go to look at the captured image, there is a short pause, and suddenly the picture goes soft, detail is lost, colors become horribly skewed. It would seem that there is some massive post processing being done after the image is archived.
Request: Is there any way to disable this post processing? It's taking wonderful pictures and destroying them.
I'll see if I can take a screen capture to show what I'm talking about and I'll post again after work.
Lumia 1020 Quirks.
- Post processing done even on "raw" 34MP images.
- The entire screen is powered when using Peek. Despite being OLED and Nokia specifically stating otherwise.
- Can turn on (but not off) camera in the background on a call. App doesn't open but shutter does and spins up CPU.

So after looking at the 5MP version (attached) it seems that it is indeed post processing it after the fact and saving it that way. Which begs the question.... Why? Isn't the photo review going through the Nokia Pro Camera app anyway? Why is it doing post processing (I've also had it remove red-eye automatically when reviewing photos)?
Stil, I want to know; how can I disable it?
*Edit: Trying to attach the large format photo as well...
*Edit2: After uploading both and flipping back and forth between the "review" image, the 5MP saved image, and the highres saved image, they are all the same, meaning that it is doing the post processing as it is saving the 5MP & 34MP image. This means there is no way to truly undo it. (It also means things like auto-redeye reduction are permanent, and can't be undone, tweaked, etc.)
So.... thoughts?
Lumia 1020 Quirks.
- Post processing done even on "raw" 34MP images.
- The entire screen is powered when using Peek. Despite being OLED and Nokia specifically stating otherwise.
- Can turn on (but not off) camera in the background on a call. App doesn't open but shutter does and spins up CPU.
Attachments:
WP_20130812_12_46_36_Pro.jpg ‏2045 KB
WP_20130812_12_46_36_Pro__highres.jpg ‏10902 KB

Cannot connect lumia 1020 to PC

Hi, I just bought the lumia 1020 and have been trying to connect it to my windows 7 professional PC. Unlike a similar problem that involves a yellow warning sign on the portable device icon, in my case the portable device icon itself never shows up in the device manager and yet although it is connected to the PC using the usb cable that came with it, it does manage to charge either way.
I've already tried installing windows phone app on my PC, as well as turned off the phone and switched it back on (same for the PC) but to no avail. Would greatly appreciate any help on the matter.

Tx for the quick reply, unfortunately i tried it and it didn't work. I'm also noticing that although the charing icon appears when plugged in, the battery still continues to drain. I tried my previous nokia N900's USB cable and the problem remains the same, so I can rule out any cable issues. Then again I'm not entirely sure if the two issues are connected, so I don't know if there's anything else worth trying out before calling it a software fault.

Lumia 1020 shut down

My lumia I got back in December before Christmas it worked great till the new update 8.1 came in I downloaded it three weeks ago an it worked fine till the next day.
I usually watch a video or u tube on the phone when a go to bed so I did an woke up an checked the time phone was off.
I left it to c if it would start again later but it never. Every morning I wake up an have to press all buttons on the side to get it on again. It always resets the date and time to 22 may at 3am and am never sure that when a go to check for msgs or missed calls later in the day if its going to be on if its not al press all buttons on side to switch it on again I have no other issues with the phone Av not downloaded anything in over a month so its nothing to do with that it was a great phone till I updated the software to 8.1

Welcome to the Nokia forum, sarahleckie and Darren45.
sarahleckie After updating your phone's software, did you also update its system apps? Go to Store > ... > downloads to check or scan the QR codes listed here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082. Try press and holding the volume down key and the power key at the same time for about 10 seconds until the phone vibrates. Monitor your phone's behavior after doing this fix. Let us know if there's any changes. This will not delete any of your personal files, but the date and time will change to the default values. If the automatic date and time setting is not supported by your operator, you need to set the correct date and time manually. There are also fixes provided in the link provided by Darren45 that you can try. See: http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-freezes-at-Lockscreen-randomly/td-p/2056102.
Darren45 Thanks for sharing the links. Apart from soft reset, what other troubleshooting steps have you tried so far? We'd appreciate you sharing all the fixes you've tried to possibly resolve the issue for us to check further information about this. We hope to hear from you soon.
Have a good one!

Lumia 1020 adds yellow tint to photos

I'm posting this because numerous other people have posted with the same major issue, and there seems to be no update on what is happening...
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-blue-or-green-hue-tint-applied-after-taking-p...
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-Disable-Post-Processing/m-p/2031912/highlight...
My 1020 will take a crisp, beautiful shot and then after viewing it for a few seconds, a yellow tint is added to the photo and some clarity seems to be lost. It happens with any white balance setting and isn't fixable within Creative Studio.
I may be mistaken, but it seems like this problem just started. (I have had my phone for about 5 days). I will try to re-create some photos I took last week and see if, indeed, this odd processing problem just started.
I would really like to know if this is a hardware issue or a software issue, and if Nokia is aware of this and if they plan on providing a solution.
I attached 2 screenshots. The first is the photo I want and the second is after it is processed.
For a few seconds I can see the photo that I want... I paid $200 to have that photo when I want it, what's going on?
Attachments:
BEFORE PROCESSING.jpg ‏201 KB
AFTER YELLOW TINT ADDED.jpg ‏158 KB

Thanks Ceron - I suspected as much that it was the Amber update (ironically why else would it be so aptly called the "Amber" update? ) and that it would require a firmware level fix for the camera. I would hope that if Nokia suspects its on MS side that they will be working very closely with them...and quickly. I guess I am hoping that the update that ruined it was on the side of Nokia in the Amber update (since they did add their own features to it). Either way I certainly hope they get their act together and issue the fix in GDR3 or whatever you want to call the next one. I still dont understand how Apple can issue an over the air update in days time without all this carrier review BS and the rest of us have to wait weeks or months for something. That needs to be addressed if they hope to compete. Should we be hammering MS support sites as well? Anyone know of links to dedicated WP support site and if anyone has posted this there?

Syncing photos from Lumia 920 to Lumia 1020- Quest...

I just received my Lumia 1020-
I started up the Windows Phone desktop application, and wanted to transfer all the photos I had stored on the 920 to my new 1020; so I selected the photos I wanted to sync.
I got a message-
"You are deleting a large number of files-do you wish to continue?"
So, if I said yes, would I then delete the photos from my computer to match the relatively empty Lumia 1020?
Would I then lose all my photos?
Any assistance would be greatly appreciated!

Unfortunate the 920 does not have a TV out facility. It is however possible to stream media wirelessly from your phone to any tv linked to your home network using an app called PlayTo.

Lumia 1020 restarts automatically

Hi, I have purchased the lumia 1020 a month ao and I find the following problems.
1) The phone restarts automatically about 15 times a day/
2) when running apps such as nokia cam or Here drive, the phone freezes. I have to wait for the battery to drain down and then boot the phone again. Until recently i found out how to do the soft reset.
3) while taking videos, the phone does not capture the audio. The same thing while recording audio, the phone doesn't seem to record voice.
4) When on a call, and I switch to speaker phone, I hear the person on the other line, but the other person dont seem to hear me.
5) I feel that the camera compared to my 808 pureview is pretty inferior. I gte a lot of yellow mixes and the photos are quiet blurred at 2X zoom. Even tried with a tripod. the pictures come out Blurry.
Nokia customer care in Canada sucks. All they tell me is they cant help me out.
Kindly guide me.
Moderator's note: We have amended the title of this post and its replies as they were moved from another thread.

Hi, HitzJamb. Welcome to Microsoft Mobile Community. What's the current status of the phone? If it's still experiencing restarts or if it's no longer turning on after the battery has drained, you can try other troubleshooting steps found here: My phone does not work or respond as expected. The link is intended for the US. You can check your local support for future reference. If you managed to resolve it prior to my reply, would you mind sharing with the community the resolutions that you've done? This will help other users who are facing the same issue. We look forward to your reply.

Speaker mode is full of static during calls

My iphone 6 iOS8.0.3 has speaker phone problems. When the phone is in speaker mode and this is only during phone calls, the sound is full of static. This also occurs when my phone is in bluetooth mode during calls. I can play music just fine. Weird.

I went to the Apple Store and they reset the firmware and restored the phone as well. I am still having the issues. They said the phone was fine and to keep using it for a week. If there were still issues then to come back and they would run another test to see if the phone was picking up any issues with the reception. The guy that helped me said that his phone sometimes has an echo for a couple of days and then it goes away. I am wondering if it is a problem with Rogers. I am interested to see that you are having similar issues. The static when it comes is a little annoying. It must be a software issue.

Lumia 1020 Echo During calls

Similar Messages

Maybe you are looking for