Lumia 1020 focus issue

Hi there,
Recently my Lumia 1020 struggles to focus unless there is a lot of light - it especially struggles with close or distant objects. Medium distance around 2 meters away in a lot of light seems to be the only conditions where the autofocus can nail it in one go. What is worse, the manual focus seems to have stopped working.
I am on Nokia Camera v 4.5.1.7 and have the Black update.
As someone who keeps promoting the Lumia phones to people I know, this flaw is deeply embarrassing when I try to show off the camera. And as the camera was the primary reason why I bought the 1020, this is also very frustrating.
Please help.
Thanks.
ps. I've done a factory reset twice already on my phone to resolve various issues and I've had to send my phone back to the factory once because of an issue with the speakers so I'm afraid if I have to reset my phone again, it will put me off this product for life.

hi mate if it doesn't vibrate this would point to a hardware issue possibly. in this case i would check that i am up to date with the latest firmware along with the latest Nokia system app updates from the store, and try performing a soft reset. failing that, a hard reset, and then nokia Care if still no luck.

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Lumia 1020 focus assist light wont turn off

lumia 1020 focus assist light wont turn off. i've done a hard reset and a soft reset. ive also drained the battery but the little round light continues to be turned on .
i checked and it looks like ive still got warranty from nokia. will they still honour the warranty if ive updates the software?

I have the same problem, I tested everything, hard reset, soft reset, using recovery tool to back to Cyan version, still the light is ON.. what is tyhe problem, it is ridicolous that Microsoft/ Nokia do not give an answer to this problem as many users have the same problem........
tiny_chef wrote:
Hi, alekswithkz. Just to verify, when you say hard reset, do you mean: Settings>About>Reset? If yes, you can try to download and use the Nokia Software Recovery Tool before considering sending the phone for repair.
http://www.nokia.com/us-en/support/software-recovery/
Note: The link is from Nokia US. If you are in another country, feel free to download the app from your local Nokia website.
If the issue remains, it's best to have it examined by an authorized Nokia technician. This will also determine if the repair will be covered under warranty. Warranty period starts on the date of purchase. Please bring your receipt for warranty verification.

Lumia 1020 SMS Issue.

Been having issues for a few months now and haven't been able to find any solutions online. I'm having an issue where I can not send messages to certain numbers and I am just receiving the "Can't send" message as if I had no signal. What's even more confusing is that I have no issue receiving messages from these numbers, I am just incapable of replying. Currently this is only affecting a few contacts, but obviously this is an extremely annoying issue. If you have any advice or tips to solve this issue I would greatly appreciate it. Oh and I've just carried out all possible updates and still the problem persists.
-Thanks for taking the time to read this, MuirC

Hi MuirC,
We appreciate your effort in posting your concern on the forum. By the way, are you still experiencing the SMS issue? If yes, have you tried using another SIM card if it makes any difference? Make sure to use the original Micro SIM and not the modified one. You may also try checking this Nokia Lumia 1020 - Troubleshooter for a possible resolution. Any update is very much appreciated.

Lumia 1020 Screen issue

Not totally sure how to explain this...
When the phone is at the lock screen, showing the clock on a BLACK background where the background is back lit. If I am in the Dark so theres no light source to glare off the screen, I can see what look like delamination under the screen, when I first got the phone 2 weeks ago there where 2 of these areas on the top right of the screen, there are now 4 areas.
I am not sure if its something to worry about or ignore, I could imagine if I was watching a video on a night flight or in the dark it would be annoying but it only seems to be visible when the screen displays black, you cant see it when the screen is off or in any other colour, to me it seems like a manufactuering defect on the screen but I have seen anyone else complain of this issue.
Any one else seen or heard of this issue?
Solved!
Go to Solution.

here are some pictures.
Attachments:
sketch-1416926114270.jpg ‏83 KB
sketch-1416926189887.jpg ‏127 KB

Lumia 1020 doesn't focus up close (macro)

According to the specs, the Lumia 1020 should be able to auto-focus as close as 15cm. However, my phone consistently has trouble focusing that close. Typically, if the subject is between 15cm and 25cm away and I hold down the shutter half-way to focus, or touch the screen on a focus point, the focusing system temporarily focuses, but then immediately "pops back" out of focus.
SOMETIMES I can focus up to around 15cm, but it's not consistent and so I've been finding it difficult to get macro shots in general with the phone.
Has anybody else had this problem, or is possibly just an issue with my specific phone?

I've never managed to get as close as 15cm, I've so far been standing further back and then digitally zooming in. if you have bright light then the technique works exceptionally well
some of the bods have been getting some great shots using the manual focus, have a look at this thread from a while back
http://discussions.nokia.com/t5/Pictures-and-Videos/Lumia-1020-impressive-camera/m-p/2124983#M10511
I've had the phone since the 17th Sept. and it's a great camera but I think it needs a different mindset, it's not as simple as just point and shoot. One thing that struck me on using it after an SLA is how wide angle the lens is, it's like shooting with a permanently attached wide angle lens, and I think this is the cause of the problem.
I think I need two extra elements to make it into an awesome macro machine.
1) something like this http://www.olloclip.com/ to refocus the lens onto a small area. (if you couple this with the 1020 camera, it would be amazing not far off a small microscope)
2) an app that will save your manual setting as a list of favorites so you don't have to constantly set them back up each time you turn the camera on.

Lumia 1020 auto focus in video when used in apps.....

Hi. If I want to take a video clip up close using the Nokia Lumia 1020 on WhatsApp or Skype, the auto focus just will not fire. It stays zoomed out, and is only useful for taking clips really far away. This is incredibly frustrating given that I bought this phone for the camera.
Is this a bug in the phone? or is my phone broken?
Auto focus only works when using the actual camera app. Skype and WhatsApp seem to ignore the "auto focus" setting that I've turned on in the default camera app and the Nokia Camera app...
Really disappointed.
Jez

not sure as i haven't used those apps myslef, but for example, if you use Vine, there is a setting in there that allows you to lock the focus. it appears to me that auto-focus isn't automatically enabled / enabled at all in certain apps. you will need to contact the developers of the apps themselves for further feedback, as this is a user to user forum only for Nokia products and services.

Pro camera update on Lumia 1020

Hi all
Just downloaded the pro camera update for the Lumia 1020 and am impressed, Macro seems considerably better, if you switch to macro mode they seem to fixed the issue where it popped out of focus, it also seems a lot faster to shoot as well.
One slight gripe I have is that I can't find any release notes for the new app, I want a list of what's been fixed and what's been added but I can't find anything apart from the little demo when you start it up. But I want detail lots and lots of lovely techy detail.
Also saw the tweet about RAW support coming after Christmas...awesomeness continues...

Hi all,
When I did the update for my Lumia 1020 from Pro Cam to "Nokia Camera" I lost the ability to zoom & reframe images.
Did they change the way they save reframed images or are other people experiencing the same issue?
Thanks,
Alex in Canada
Lumia 1020 (Rogers)

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Lumia 1020 is not seen by Windows 7 64-bit

Hi,
When I connect my new Nokai Lumia 1020 to USB, my PC (which is Windows 7 64-bit Ultimate) is not able to install the correct driver.
When I connec the mobile, Windows installs driver for a device named as "RM-875|Nokia 909". It then says "
There is no driver selected for the device information set or element."
I have then updated the mobile's software to the recent version, but with no luck.
I searched Nokia site for a driver and found nothing.
How can I explore Lumia 1020 in Windows 7 64-bit? What can I do to troubleshoot this issue.
Thanks in advance.
ozOracle
Solved!
Go to Solution.

I am having the same issue, usb.inf is in place.
Within Device Manager the phone is shown as
Nokia Lumia 909 (RM-875)
I have tried everything to have this phone installed and recognized, nothing works.
The file mention here is for AMD processors when you unpack it.
http://www.microsoft.com/en-au/mobile/support/product/lumia1020/troubleshooter/?categories=Connectiv...
http://catalog.update.microsoft.com/v7/site/home.aspx.
Search for Windows Phone WinUSB.
Suggestions please

My Nokia Lumia 1020 camera not working anymore

I bought this my Nokia Lumia 1020 with so much excitement, and it arrived on Saturday...got to it on Sunday night and dived in to the camera...amazing! I said... Just this evening wanted to take an interesting night composition, pressed the camera button...instead of it to come on, was greeted with a humming sound.... Of sort... The app wouldn't open, tot it was d app with the problem...den turned on my flashlight app, but also greeted the d strange sound...also the light won't come on... I am really disappointed and getting forstrated by Nokia...
what can I do?

Hello, victovic2000.
Thank you for posting and welcome to the Nokia Support Discussions.
Sorry for the inconvenience it is causing you. By the way, how was the phone now? Is it still doing the same thing? Is it happening to the default camera only or same with the other camera app? Did something happen to your phone prior to the issue? Is your phone's software up-to-date?
You may check if there's an available software update for your phone by going to Settings > Phone updates. Note that a stable internet connection is needed. We encourage you to use Wi-Fi instead. You may also consider doing a 'full reset' by going to Settings > About > Reset your phone. Make sure to backup your files to avoid data loss. Here's how: http://www.windowsphone.com/en-US/how-to/wp8/basics/back-up-my-stuff.
Let us know the outcome.

Lumia 1020 .WP8.1 - No Cortana and Unable to copy ...

Hi All,
I bought a new Lumia 1020 yesterday and upgraded it to 8.1. I have below issues?
1) I couldnt find cortana in the apps list
2) Unable to copy/transfer messages from Andriod phone. Option it self is not availble.
Could you pleae assist me?

How did you update to WP8.1 ? Is it the Preview for Developers ?
Cortana is currently available in the US only ..but there is a work around to get in other regions as mentioned in Message 1 HERE.
For transferring the data use THIS application.

Lumia 1020 locks up

Bought the phone on 8/23/2014 - it started locking up immediately.
Sent the phone to repair on 10/19/2014.
Returned on 10/27/2014, but the repair ticket did not indicate they did anything to it.
Still locks up, so I tried to send it back for repair, but they now claim it is no longer under warranty.
Is this how Nokia stands behind their products? As soon as their is an issue, they drop it off warranty?
I would love to just throw the damn thing away, but it is under a two year telephone contract.
So I go to the webiste to try to get assistance with what has now become a somewhat desperate issue.
No phone contact info, no chat support, no help whatsoever.
Am i just screwed for buying Nokia?

Lumia 1020 support - USA
http://www.microsoft.com/en-us/mobile/support/product/lumia1020/
Warranty and repair. Check warranty status by entering IMEI
Troubleshooting > startup and stability > stability. Go through all the steps.

Lumia 1020 Owners - What is your iPhoto Workflow

I really want to start using iPhoto fully to manage my photos. I have my images from my past two phones in iPhoto already and that's all fine. They were the Lumia 800, and then Lumia 520 as a cheap stop-gap when my 800 broke whilst waiting for my next phone..The Lumua 1020.
I now take all my photos on my Lumia 1020. This combination of the 1020 and iPhoto has a few stumbling points:
The Lumia 1020 doesn't geotag the 38MP images, only the 5MP
iPhoto import doesn't seem to work on it's own for me
Combination of the Windows Phone App and iPhoto allow successful import, but of both the high res and 5MP versions (Still with the same Geotag problem)
If you have a Lumia 1020, what is your workflow you follow from taking your photos, importing, tagging them etc?
I don't mind too much if I end up saving both versions of a file but would like to avoid it with as little hassle as possible, I don't really want to have to tag each image twice (Once for the 38MP and once again for the 5MP).
Some things i'd like to be able to do:
Ideally only keep the high res versions of the images, without having to manually exclude the 5MP versions every time I try an import (Yes I may miss out of some of my reframed photos, but I rarely re-frame except when quickly sharing a file - I can edit the originals once in iPhoto if I want to crop etc)
Auto tag the high res versions of the images with a keyword of say "HiRes", to make it easier to find them when printing
Somehow get the Geolocation to work on the 38MP images (I may end up writing some custom code myself to copy the tag over, something would possibly run on the phone, but I haven't looked into it yet)
I tried out the Nokia Image Importer for Mac. It works well, but it does import the 38MP and 5MP and then just drops them into the file system. Although that has some advantages, i',m looking to embrace iPhoto as my photo software, as I assume I can export to file system later anyway.

I don't use the Windows Phone app from Microsoft to import pictures as it doesn't get date and time right for movies. This is my workflow:
1. Import all pictures and movies with Nokia Photo Transfer. This software is more lightweight than the Microsoft app. And it gets all dates and times correct.
2. Drag all files into the app Houdahgeo and geotag everyting using reference photos. The highres pictures get geotags from the lower res pictures without any problems. If you have taken photos with a DSLR or any other camera you can geotag them this way also.
3. Import only the highres pictures to Iphoto.
4. Delete all pictures manually in Lumia 1020. This is a lot easier since Lumia Black. And finally I delete all photos from the temporary folder that I imported to with Nokia Photo Transfer.
This is way too complicated compared to say an Iphone. With my Iphone I acomplish all of the above with two clicks.
I am not sure but I do believe that the highres pictures where geotagged by the phone in earlier versions of Nokia Camera. I sure hope they will solve this issue. There is already too much work importing pictures.

Here Drive + freezes on Lumia 1020

Hi. I have a Lumia 1020. Version 4.0 of Here Drive + is unusable since it freezes periodically. Versions 3.0X on my 920 are ok. I,have tried to disable traffic info, map info, nothing works.

Hi, ewgoforth.
Welcome to the Nokia Support Discussions!
Are you only experiencing this issue when using HERE Drive+ app? How about another HERE apps or any app that you have on the phone? What exactly are you doing on the phone before it freezes? You can try un-installing the app and then install it back as a basic troubleshooting. This can also help us further isolate the issue.
Thank you for reachin out to us about this. We appreciate it a lot as product quality and customer satisfaction are really important for us. Products like HERE Drive evolve over lifetime and we work hard to bring new features, functions and fixes to make HERE Drive even better. For this, your feedback is essential.
We hope to hear from you soon.

Cannot connect lumia 1020 to PC

Hi, I just bought the lumia 1020 and have been trying to connect it to my windows 7 professional PC. Unlike a similar problem that involves a yellow warning sign on the portable device icon, in my case the portable device icon itself never shows up in the device manager and yet although it is connected to the PC using the usb cable that came with it, it does manage to charge either way.
I've already tried installing windows phone app on my PC, as well as turned off the phone and switched it back on (same for the PC) but to no avail. Would greatly appreciate any help on the matter.

Tx for the quick reply, unfortunately i tried it and it didn't work. I'm also noticing that although the charing icon appears when plugged in, the battery still continues to drain. I tried my previous nokia N900's USB cable and the problem remains the same, so I can rule out any cable issues. Then again I'm not entirely sure if the two issues are connected, so I don't know if there's anything else worth trying out before calling it a software fault.

Lumia 1020 focus issue

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