Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

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WP 8.1 Nokia Lumia 1020 Freeze

My Lumia 1020 with WP 81. is freezing at least once a month. Each time this has happened is during night when the phone is connected to the charger. But if it is the time (night), or the charger, or the combination, causing the trouble I do not know. It may be pure random. I have to press Vol. down & On button for 10 seconds to make the phone live again. My network provider is OneCall (Norway).
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Hi, Rasmus_R. Let's try to resolve that. You're currently using the Lumia Cyan on your phone, right? Did you download any apps prior to this? How long do you usually charge it? Are you using the charger that came in the sales package? You may also check which apps are running background tasks and block the ones you do not need. This can be done by going to Settings > battery saver and swipe to usage > show apps that can run in the background. For your next concern about the Alarm app, check if there's an update available from the Settings > swipe left, applications > store > check for updates. Rebooting your phone just to refresh its system may also help.
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dustyman042004
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hi mate,
as this is a user to user forum only for Nokia products and services, you would be best served by providing your feedback directly to Nokia, via clicking the Nokia Support link at the bottom of this page.

Lumia 1020 updated battery saver problem

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Good day, vishnu9. You referring to the official Lumia Cyan Windows Phone 8.1 update, right? Since the issue happened after the recent SW update, have you tried verifying if your Lumia 1020's system apps have been updated as well? Just go to Settings > swipe to applications > store > check for updates. After this step, monitor the phone's performance and see if the back light of the capacitive keys will work fine. Keep us posted.
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Genrally I just use anything I like when I have access to top up, ie sat at m,y desk using usb charger, if out and about tend to turn off most apps and radio antenna to save power, or carry mobile charger with me. As you proved either flight mode or not using the phone drastically reduces power consumption. My phone generally lasts the working day even if used heavily, if I am busy actuallt working and not playeing on my phone it will have over 60% left at the end of the working day and that's with Twitter, FB and two mail accounts running along with a couple of other apps, Bluetooth , wifi and 3G.
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Good Luck
If I have helped at all, a click on the White Star is always appreciated :
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Welcome to the Nokia forum, sarahleckie and Darren45.
sarahleckie After updating your phone's software, did you also update its system apps? Go to Store > ... > downloads to check or scan the QR codes listed here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082. Try press and holding the volume down key and the power key at the same time for about 10 seconds until the phone vibrates. Monitor your phone's behavior after doing this fix. Let us know if there's any changes. This will not delete any of your personal files, but the date and time will change to the default values. If the automatic date and time setting is not supported by your operator, you need to set the correct date and time manually. There are also fixes provided in the link provided by Darren45 that you can try. See: http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-freezes-at-Lockscreen-randomly/td-p/2056102.
Darren45 Thanks for sharing the links. Apart from soft reset, what other troubleshooting steps have you tried so far? We'd appreciate you sharing all the fixes you've tried to possibly resolve the issue for us to check further information about this. We hope to hear from you soon.
Have a good one!

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Thanks,
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Hi, ewgoforth.
Welcome to the Nokia Support Discussions!
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If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

LOL, cheers Steve
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

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Thanks,
I understand TomTom is not a phone and has less fuctions than Lumia. For this reason its power consumption should also be lower. I believe though, that a phone maker like Nokia has put a lot more efforts to reduce and optimise power consumption.
I have now been testing with a 3.1 A charger in the car and it is able to charge the battery while navigating. The device does get hot, however, but as you say it is normal.
I did also try to use it when biking and was using a 10 Ah Powerbank with 2 A outlet. That did not seem to be able to overcome phone's power consumption, but the battery was slowly reducing charge. This arrangement would anyway allow several hours navigating, which is quite enough for normal use. Without this external battery its useless for longer biking or walking tours, unless you turn off navigation when it is not necessary. This is a bit complicated, though. TomTom is even worse for this kind of off-line use, its battery seems to be quite small.
I also noticed that it is important to remember to turn off navigation when keeping the phone in pocket, it really gets uncomfortably hot there.
I'll also have to study Lumia's manual a bit more carefully, as I had often difficulties in changing targets and turning off navigation. Probably just because I had misunderstood some instructions.

Nokia Lumia 1020 is crashing.

Hi folks,
My friend is using Lumia 1020, he updated OS to 8.1 but from few days his OS is crashing. Right now he is not even able to open any app and not even able to play a game atleast... Please suggest me some solutions.
Thanks.

Ravimed wrote:
.... last time he installed malificient free fall game from that time onwards its started. Initially it was occational but now it frequent.
Did he try un-installing the subject game ?
Next, a Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds)... as already suggested.
..If problem remains, a Factory Reset : settings-->about-->reset your phone (But this will erase all data)

Nokia Lumia 1020 Keeps Freezing

I have the Nokia Lumia 1020 and have been using it as my primary phone since its launch in the states. I love the phone and, up until now, I haven't had any issues. However, I'm currently on a trip overseas and I've had nothing but trouble with the phone. It continually freeze, requiring me to issue a soft reboot (volume down + power buton hold). Even after issuing the reboot, the phone doesn't always act in the desired behavior. I find myself issuing the reboot several times in a row. Moreover, the phone starts to get really, really hot and acts strange (changes my time, etc..). Here is examle of what I go through, step by step:
I'm navigating my phone, normally. Looking at pictues, browsing the web, pretty basic stuff
The phone will freeze on whatever screen I'm on. I have seen it screen while I'm in the Nokia Panorma app, 6tag, and in a handful of basic apps/built in functions
No keys or buttons are responsive
I issue a soft reboot by pressing the down volume and power button at the same time for 10+ secs
Very rarely does the phone reboot and act in a normal fashion. It will usually freeze right away and I have to issue the reboot again, and again, and again
Eventually, the phone will reboot into a somewhat working session.
My date and time is set to an aribtrary one, even though I have my phone set to automatically obtain the time (I'm currently +12 ahead from my EDT origin). It actually sets my date back to March (it is currently October) and an earlier time
Any text messages I receive come in and are not sorted to the bottom of the current conversation (I have to hunt them down from previous conversations within the same thread) - I think this is due to the date/time issue
I have had situations where my last photos taken got deleted (i.e., probably never saved correctly before the freeze)
The phone will get really, really hot
My Situation/Setup
I live on the east coast of the US (GMT -4)
I'm curently in Singapore (GMT +8)
I have the phone set to roam internationally
The phone is roaming on a 4G signal
I have the date/time set to a 24 hour clock and to get time automatically
I have wi-fi enabled, but I am usually not on a network when I freeze (I have been though)
OS version: 8.0.10327.77
Firmware revision: 3045.000.1325.0001
RM-877 ATT-US varient
Lumia Amber software
I've tied uninstalling any apps I *may* have loaded since the issue began, but I have had no luck. I've also messed with the date and time to set it manually. Again, no luck. I'm about to disable photo and video backups (I currently have them set to "best quality").
My questions:
Anybody else having this issue
Anybody have an idea as to how I can solve for it.
Thanks in advanced for any help.

rusted74 wrote:
Hi there, I am experiencing the same issues. Was wondering if your hard reboot worked?
Hi. 'Same' may not be the exactly similar. Please provide us details regarding your case. Does it happen randomly or when accessing certain apps on the phone? What connections are enable on the phone (Bluetooth, tap+send, data connection, WiFi)? How about the background apps running on the phone?
Ensure that the software of the phone is updated. Latest update is the 'Black Update' currently rolling out globally: http://www.nokia.com/global/support/software-update/wp8-software-update/
Aside from the phone's software, it's also important to check that all system apps are up-to-date. Please refer here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Hi, mmansour.
To verify, the issue starts after updating the phone to Black. Correct? Or have you been encountering the issue prior updating the phone? After updating the software to Black, make sure that all system apps are updated as well. You may refer to the above link for the system apps.

Lumia 1020 restarts automatically

Hi, I have purchased the lumia 1020 a month ao and I find the following problems.
1) The phone restarts automatically about 15 times a day/
2) when running apps such as nokia cam or Here drive, the phone freezes. I have to wait for the battery to drain down and then boot the phone again. Until recently i found out how to do the soft reset.
3) while taking videos, the phone does not capture the audio. The same thing while recording audio, the phone doesn't seem to record voice.
4) When on a call, and I switch to speaker phone, I hear the person on the other line, but the other person dont seem to hear me.
5) I feel that the camera compared to my 808 pureview is pretty inferior. I gte a lot of yellow mixes and the photos are quiet blurred at 2X zoom. Even tried with a tripod. the pictures come out Blurry.
Nokia customer care in Canada sucks. All they tell me is they cant help me out.
Kindly guide me.
Moderator's note: We have amended the title of this post and its replies as they were moved from another thread.

Hi, HitzJamb. Welcome to Microsoft Mobile Community. What's the current status of the phone? If it's still experiencing restarts or if it's no longer turning on after the battery has drained, you can try other troubleshooting steps found here: My phone does not work or respond as expected. The link is intended for the US. You can check your local support for future reference. If you managed to resolve it prior to my reply, would you mind sharing with the community the resolutions that you've done? This will help other users who are facing the same issue. We look forward to your reply.

Nokia Lumia 1020 power consumption

Hello,
On 5th of October 2013 I bought from Vodafone Romania a Nokia Lumia 1020. OS version: 8.0.10328.78. Firmware revision number: 3049.0000.1330.1001. Manufacter Name: RM-875_eu_hungary_298.
I'm syncing Microsoft Account daily (contacts only, no e-mail), one Outlook Exchange account every 15 minutes, one Google account every 30 minutes and one Yahoo! Mail account every hour.
I have also configured Twitter account, Facebook account and Nokia account. The Facebook application (the one developed by Microsoft) has notifications turned off. For Twitter I'm using Rowi application and this one also has notifications turned off. On home screen I have the Me tile which displays notifications when there are new items on Facebook and Twitter.
The Facebook settings are:
- Notifications: No notifications
- Lock screen: Off
- Location : Off
- Enable shake to refresh: On
In Settings > Applications > background tasks > advanced I have:
- AccuWeather
- Battery Performance
- extras+info
- Facebook
- HERE Drive+
- Nokia Care.
I never leave applications running in background (the multitasking list is empty).
I'm on 3G. My data plan does not allow me to use 4G.
For the most part of the day I'm at work, in the office, and I'm not using my phone. It stays idle. Glance screen is configured on Peak so my phone's display is turned off most of the time.
I have WiFi turned off, NFC turned OFF, location turned off, XBOX syncronization turned off, music and videos syncronization turned off, find my phone turned off.
Today, I have received no phone calls, I have not dialed anybody, and my phone stayed on my desk for almost 9 hours. I did not take any pictures with my phone today.
And yet, for the most part of the day (from 09:00 AM to 07:00 PM), the Battery Performance application showed a steady discharge rate of 2% per hour.
Is this normal for a new Nokia Lumia 1020 in those given circumstances?
Thank you.
Cosmin Petrenciuc

Totally normal mate, you should get a wireless charger + shell and use your phone more and enjoy it between placing it on the charging plate on your desk!!
If this was helpful please click Star for Kudos
Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

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