Lumia 1020 locks up

Bought the phone on 8/23/2014 - it started locking up immediately.
Sent the phone to repair on 10/19/2014.
Returned on 10/27/2014, but the repair ticket did not indicate they did anything to it.
Still locks up, so I tried to send it back for repair, but they now claim it is no longer under warranty.
Is this how Nokia stands behind their products? As soon as their is an issue, they drop it off warranty?
I would love to just throw the damn thing away, but it is under a two year telephone contract.
So I go to the webiste to try to get assistance with what has now become a somewhat desperate issue.
No phone contact info, no chat support, no help whatsoever.
Am i just screwed for buying Nokia?

Lumia 1020 support - USA
http://www.microsoft.com/en-us/mobile/support/product/lumia1020/
Warranty and repair. Check warranty status by entering IMEI
Troubleshooting > startup and stability > stability. Go through all the steps.

Similar Messages

Lumia 1020 lock screen problem

I have just updated my lumia 1020 but I don't know how to unlock or disable lock screen. I locked it with my photo. please help.

Have you tried a soft reset ? Press and hold both the Volume Down and Power key for 15 seconds. After 15 seconds, the display will turn off and the phone will vibrate and restart.

Lumia 1020 lock screen

Just got my 1020. Love it.
But can't figure out how to disable the lock screen and the max timeout is 5 min.
I like to leave it plugged in on my desk all day and don't like keeping to have to unlock it. I prefer to lock it manually.
My 920 had "Never" as a timeout option. Why doesn't the 1020?

Bump, I just got the 1020 today and I was crestfallen to see that coming from the 920 I no longer have '30 mins.' and 'never' for the lock screen timeout.
Who controls this? AT&T or Nokia?
I have a feeling they (?) have done this because this screen is an AMOLED which may be more prone to burn in (I saw this burn in on my prior second gen. Focus S for the circular audio controls). The Focus S also only had 5 mins. as the max.
John IV
http://www.mameui.info

Does Lumia 1020 has video lock features

Hello,
Does Lumia 1020 have video lock features? Like if you play a video, you can lock the buttons/screen so that if you accidentally touch it, it won't interrupt your video.

Hi, reenadeng4eva. This is currently not a supported feature in WP devices. However, I would strongly recommend raising this here: http://windowsphone.uservoice.com/forums/101801-feature-suggestions
IMO, this is a cool idea! :-)

Nokia Lumia 1020 power consumption

Hello,
On 5th of October 2013 I bought from Vodafone Romania a Nokia Lumia 1020. OS version: 8.0.10328.78. Firmware revision number: 3049.0000.1330.1001. Manufacter Name: RM-875_eu_hungary_298.
I'm syncing Microsoft Account daily (contacts only, no e-mail), one Outlook Exchange account every 15 minutes, one Google account every 30 minutes and one Yahoo! Mail account every hour.
I have also configured Twitter account, Facebook account and Nokia account. The Facebook application (the one developed by Microsoft) has notifications turned off. For Twitter I'm using Rowi application and this one also has notifications turned off. On home screen I have the Me tile which displays notifications when there are new items on Facebook and Twitter.
The Facebook settings are:
- Notifications: No notifications
- Lock screen: Off
- Location : Off
- Enable shake to refresh: On
In Settings > Applications > background tasks > advanced I have:
- AccuWeather
- Battery Performance
- extras+info
- Facebook
- HERE Drive+
- Nokia Care.
I never leave applications running in background (the multitasking list is empty).
I'm on 3G. My data plan does not allow me to use 4G.
For the most part of the day I'm at work, in the office, and I'm not using my phone. It stays idle. Glance screen is configured on Peak so my phone's display is turned off most of the time.
I have WiFi turned off, NFC turned OFF, location turned off, XBOX syncronization turned off, music and videos syncronization turned off, find my phone turned off.
Today, I have received no phone calls, I have not dialed anybody, and my phone stayed on my desk for almost 9 hours. I did not take any pictures with my phone today.
And yet, for the most part of the day (from 09:00 AM to 07:00 PM), the Battery Performance application showed a steady discharge rate of 2% per hour.
Is this normal for a new Nokia Lumia 1020 in those given circumstances?
Thank you.
Cosmin Petrenciuc

Totally normal mate, you should get a wireless charger + shell and use your phone more and enjoy it between placing it on the charging plate on your desk!!
If this was helpful please click Star for Kudos
Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

Lumia 1020 auto focus in video when used in apps.....

Hi. If I want to take a video clip up close using the Nokia Lumia 1020 on WhatsApp or Skype, the auto focus just will not fire. It stays zoomed out, and is only useful for taking clips really far away. This is incredibly frustrating given that I bought this phone for the camera.
Is this a bug in the phone? or is my phone broken?
Auto focus only works when using the actual camera app. Skype and WhatsApp seem to ignore the "auto focus" setting that I've turned on in the default camera app and the Nokia Camera app...
Really disappointed.
Jez

not sure as i haven't used those apps myslef, but for example, if you use Vine, there is a setting in there that allows you to lock the focus. it appears to me that auto-focus isn't automatically enabled / enabled at all in certain apps. you will need to contact the developers of the apps themselves for further feedback, as this is a user to user forum only for Nokia products and services.

Lumia 1020 touchscreen registering ghost input (an...

I was looking to get some guidance on whether the issues I'm experiencing with my Lumia 1020 are known hardware/software issues, or indications of defective hardware that I should get replaced under warranty. My Lumia 1020 is an AT&T phone in the US.
The main issue I'm having is, on occasion, the touch screen seems to behave erratically, registering input even when I am not touching the screen. I can't seem to figure out how to reproduce it reliably, but it seems to happen at least once every day. The phone seems to think something is touching parts of the screen, as it launches apps, types garbage on the keyboard, bounces the lock screen up and down, etc, all without me even touching the device. And of course, when I do touch the device, it either doesn't register, or 'fights' with the ghost input, and basically doesn't do what I want.
The only partial solution I've found is to try and turn the screen off and on a few times (just pressing the power button normally -- not doing a full reboot). Sometimes this works, and sometimes it doesn't. But overall, this issue is extremely irritating and problematic. Has anyone else experienced something similar?
Now, in addition to the touch screen issues, I continually find that hte battery indicator is not accurate, even after a full charge. It regularly reports significantly lower than what I think the actual charge is, and when I reboot the device, it seems to correct itself. For example, the phone is plugged in and charging over night, but when I unplug it in the morning, after a few minutes it shows it is down to less than 20%. I reboot the device, and sure enough, it's back up to 97%. Known software issue, or do I have a bad device?

Hello guys, I also would like to report a problem with my Lumia's 1020 touch screen. The problem occurred the very first day I started using it. Please see the attached images for reference.
1) Usually, the first row of live tiles starts right under the time that is located at the right upper corner
2) After the problem appeared, all the tiles are shifted down by approx. half size of the smallest tile. I can drag all the tiles back to its normal state, but when I press back button ("<-", located at the bottom) to get back to a default arrangement of tiles, I again get back to the situation where all tiles are shifted (please, see pictures).
3) My phone software versions are on a separate print-screen.
4) Software restart didn't help and I have these gut feelings that the issue is on a hardware side of the Lumia 1020, probably digitizer's firmware.
5) I had similar issues with Lumia 920 which I had to return due to its touch screen problems.
I would be very glad if this issue could be resolved for me.
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Lumia 1020 no add Internet APN menu

I have a Lumia 1020 and the current carrier in the ABOUT section of the settings is Australia Model 909 windows 8.1 When setting up for ATT's Consumers Cellular, when I try to edit the Internet APN their is no add Internet APN menu selection under SIM settings. The selection reads : Network selection and the choice is ethier automatic or search for networks. I need some help, can this device be used in the USA.

Hi, WmBill. When you say "windows 8.1", does it run with the Lumia Cyan update? You may see it under the Settings > extras+info. Make sure that all system apps are updated by scanning the QR codes from this link: Nokia Windows Phone 8 App Updates. About your next concern, is your phone locked to your network operator? Are you located in Australia? Check if both countries have the same frequency bands, see: http://www.worldtimezone.com/gsm.html. Also, it is best to coordinate with your network operator to inquire if they have partnered with the service provider in the US so that you may be able to use their services.
Keep us posted. BTW, we appreciate your visit here on our forum.

Lumia 1020 not detected via USB on Windows 7 PCs

Hello - I hope you can help.
My new Lumia 1020 is not detected on any of 3 Windows 7 PCs I have access to. When plugged in the phone will begin to charge but the PC does not detect the phone at all - it doesn't appear under device manager in any guise (no portable devices or unrecognised devices).
OS 8.0.10517.150
Windows 7 64 and 32 bit
I have follwed advice on similar threads and been through the nokiatechsupport.co.uk troubleshooter on the issue which took me through the following:
Install Windows Phone app for Desktop
I just get the 'connect your phone' screen despite restarts of both phone and PC. Also tried switching the phone off and then plugging in = same result.
Factory Rest
Same result - phone is not detected, nothing appears in device manager.
I've also tried installing the Nokia software recovery tool but that doesn't see the phone either.
Have tried different USB ports on all PCs.
Any help much appreciated, otherwise next step is talking to my network support I guess?
Thanks
Iain
Solved!
Go to Solution.

Use the USB cable that came with the phone. Have you always done this?
A device that is under lock screen may not be detected and drivers will not load.
The desktop phone sync program provides nothing that will help the phone be detected.
The phone has to be seen by the PC and identified. When this happens the drivers are downloaded from the internet for the phone. Having the drivers does no good if the phone is not identified by the PC.
If you have access to other Win7 or 8 PC's try connecting to them. If you take it to anybody that is the first thing they will do. This helps determine if it is the phone or the PC.
If you take somewhere use Nokia Care.
One thing I saw today, user having the same problem. On the phone, start an app that connects to the internet, like a news app. Then connect the phone to the PC.
There are phones that won't connect.
You should see it in windows explorer. It should install in 'portable devices' in the device manager.

Lumia 1020 SIM unlock code no longer accepted afte...

I am the original owner of an AT&T Lumia 1020. At some point AT&T sent me a SIM unlock code on my request, which allowed me to use a T-Mobile SIM without any problems. After a few months I sent this 1020 to a Nokia repair center for warranty service because of unstable reception. I received the repaired phone, and the reception seems to have been fixed. But..
After receipt I found that the phone had been re-locked to AT&T. The IMEI shows up as being the same as before (makes sense), but the old unlock code no longer works. Contacting Nokia at the time they told me, sorry, talk to AT&T. Unfortunately AT&T sent me the exact same unlock code as they had given me before (also makes sense, it's the same phone), but it doesn't take.
My questions;
- am I making some kind of obvious newbie mistake?
- can a repair or component replacemetn change some info in the hardware that prevents unlock?
- will unlock services find the same non-working unlock code if I try to have them unlock it?
Thanks for any help!

I see. Thanks for sharing your experience, Joe1020. Have you coordinated this with your network provider to see if they can provide you another code? Let us know how it goes.

How to unlock Nokia Lumia 1020? Please Help Me.

Hi! How do you unlock Nokia Lumia 1020 w/c is locked with AT&T? I just bought mine in the US a couple weeks ago, but before I bought the phone I asked the AT&T Customer Number (1-800-331-0500) that I am a non-US resident and I bringing the phone to my Country. The lady on the other line told me there's no problem as long as I am buying the phone with no obligaation / pay in full price of the phone and call them again thay can unlock the phone. When I bought the phone and called again, the person on the other line told me he can't and the only way is thru website www.att.com/deviceunlock. Now, I've been trying to unlock my phone since Aug. 31 but no avail. So, are those people in AT&T customer service didn't really know what are they doing and if it is really in their hearth to be called a customer service representative? Because, if they knew what are they doing this should have not happen and I should not bought this phone. Now, when I blog thru their website somebody emailed me and telling me different policies again, here is the last email he sent me.
Thanks for taking my call today. As discussed, after further review your device is not eligible to be unlocked for the following reasons:
The person requesting the unlock must be one of the following:
a current AT&T customer
a former AT&T customer who can provide the phone number or account number for the account
Customer-Specific Requirements
Postpaid Smartphone Customers: Account has been active for at least ninety days and is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T.
We apologize for any inconvenience this has caused. If you have further questions or concerns, please let us know.
Their apologies cannot return my $700 bucks w/c I paid for the unit for the wrong information of their Customer Service.
Is there anyone here can help me to unlock my Lumia 1020? Thank you in advance.

It does seem slightly hit or miss although users buying via Microsoft Store seemed to have better luck if this is anything to go by: http://forums.wpcentral.com/nokia-lumia-1020/235805-nokia-lumia-1020-msft-store-att-unlocking-%5Bmy-...
Happy to have helped forum in a small way with a Support Ratio = 37.0

Lumia 1020 - Poor Performance

This issue is fairly intermittent. I've had the phone since the week it was released in the UK and it's always had pretty decent performance in day to day use (Same with all the Windows Phone devices i've owned over the years).
However, recently my Lumia 1020 has a number of performance issues.
I am currently running the developer preview, but i've done this for a long time and not had issues like this. I'm just wondering if people have experienced any of the below (There are other times it will just generally become unresponsive to input, these are just a selection fo them).
I'm going to wipe the phone today, but thought i'd check in case others are having the same problems. I don't think it's a hardware fault, but it does seem like some sort of background task is taking up resources. I've tried removing any apps I don't NEED to use on a daily basis but it still has the problem.
I know i'm running developer preview...So I'm not moaning about the performance of my phone here (Although some builds through the dev preview ARE final code as far as I know), I just want to see if anybody has experienced the same problems and hopefully fix them.
Scrolling through the start screen tiles are slow to show their contents. Sometimes the icons take 10 seconds to load. And when I move from the top of the start screen to the bottom fairly quickly, I will sometimes just end up with a black void (The Arrow at the bottom to move to the Apps list is visible.
Getting into my camera roll from the Nokia Camera OR Nokia Camera Beta apps can sometimes be excruciatingly slow. I'm not talking a little annoying, but put down your phone and go get a coffee whilst it loads. It generally makes WP look bad if i'm trying to show somebody a picture I just took.
Sometimes i'll tap a letter in the All Apps list, and the phone will just lock up for 10-20 seconds before showing the list of letters.
Returning to the start screen sometimes shows "Loading..." or "Resuming..." for a long time (IMO it shouldn't do this at all, and never has in the past)
Loading the camera app, or apps in general can take a painfully long time. Sometimes with apps like Skype when the phone eventually becomes responsive again the app crashes.

I've tried that but it doesn't seem to help. I'm pretty sure when scrolling through the start screen (Except maybe right after the phone has started up) the live tiles should be instantly visible.
I just got the Cyan update this morning, which I think puts me on the current latest stable release, as far as I know. I'm going to try doing a full reset on the phone (Should still keep me on the dev preview build w/ Cyan I believe?)
Since getting the Cyan update, it hasn't made a difference.
I am going to try a full reset of the phone, and if it's still performing this way i'll use the recovery tool from Nokia to roll back to the latest "retail" build. I'll lose Cortana until the UK 1020's get Win 8.1 Update 1 but it could fix my problems perhaps.

HELP PLEASE! lumia 1020 accent colour and tiles

My lumia 1020 has gona all black and white apart from Facebook and a couple other tiles. I cant have a background picture for my lock screen and my accent colours wont work. Could someone advise me as why this is and what i can do to fix it
Solved!
Go to Solution.

Hi jamesdiver,
Welcome to the Nokia Support Discussions.
Have you checked if the High contrast under Ease of Access is turned on? Go to Settings > Ease of Access > High contrast > turn it Off. Let me know if it makes any difference.

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Lumia 1020 isn't recognized by Windows 8.1

I just installed Windows 8.1 and when I plug in my Lumia 1020, it isn't recognized. In Device Manager it shows up under "Other Devices" as "Nokia Lumia 909 (RM-877)". I understand that the 909 and the 1020 are the same so no mystery there. When I right click and tell it to update the drivers, it says that there are no drivers available.
I read in another thread where someone was having a similar problem and powering off the phone and then reconnecting it via the USB cable seemed to cause it to be recognized. I am not having any success doing that. I have gone through the steps listed by Microsoft also without any luck.
I also have a laptop running Windows 7 and my phone is recognized by that computer without any trouble at all. So, I don't *think* it is a hardware problem.
I went so far as to re-install my OS. I patched it, updated the BIOS and didn't connect or install anything else (besides the patches) before connecting my 1020. Once I hooked up my 1020, still nothing. Can't update drivers from the internet or from the downloaded drivers.
What is going on?
Thanks in advance for any help!

drives64bits wrote:
I can´t conect
Look at other devices that are not loaded correctly. Not the USB
If your operating system did not come with Windows Media Player, install the Media Feature Pack for your version of the operating system.
http://windows.microsoft.com/en-US/windows/download-windows-media-player
Use the USB cable that came with the phone.
Connect the phone to the PC. Turn it all the way off, hold power button and slide the screen down. The phone will turn back on and it will be detected, drivers should load.
You should see it in windows explorer. It should install in 'portable devices' in the device manager.

Lumia 1020 locks up

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