Lumia 1020 on Virgin Mobile

Hi
Does anyone know if there are any plans to get the Lumia 1020 released on Virgin Mobile monthly contracts? I'm with Virgin at the moment and am looking to replace my N8 sometime soon.
Thanks
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dp73 wroteo to "break even" (vs going to O2) I'd need to get the phone for less than £400...
http://www.amazon.co.uk/gp/offer-listing/B00F0KUZOQ/ref=sr_1_1_olp?ie=UTF8&qid=1393433096&sr=8-1&key...

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Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Lumia 1020 is not seen by Windows 7 64-bit

Hi,
When I connect my new Nokai Lumia 1020 to USB, my PC (which is Windows 7 64-bit Ultimate) is not able to install the correct driver.
When I connec the mobile, Windows installs driver for a device named as "RM-875|Nokia 909". It then says "
There is no driver selected for the device information set or element."
I have then updated the mobile's software to the recent version, but with no luck.
I searched Nokia site for a driver and found nothing.
How can I explore Lumia 1020 in Windows 7 64-bit? What can I do to troubleshoot this issue.
Thanks in advance.
ozOracle
Solved!
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I am having the same issue, usb.inf is in place.
Within Device Manager the phone is shown as
Nokia Lumia 909 (RM-875)
I have tried everything to have this phone installed and recognized, nothing works.
The file mention here is for AMD processors when you unpack it.
http://www.microsoft.com/en-au/mobile/support/product/lumia1020/troubleshooter/?categories=Connectiv...
http://catalog.update.microsoft.com/v7/site/home.aspx.
Search for Windows Phone WinUSB.
Suggestions please

Lumia 1020 locks up

Bought the phone on 8/23/2014 - it started locking up immediately.
Sent the phone to repair on 10/19/2014.
Returned on 10/27/2014, but the repair ticket did not indicate they did anything to it.
Still locks up, so I tried to send it back for repair, but they now claim it is no longer under warranty.
Is this how Nokia stands behind their products? As soon as their is an issue, they drop it off warranty?
I would love to just throw the damn thing away, but it is under a two year telephone contract.
So I go to the webiste to try to get assistance with what has now become a somewhat desperate issue.
No phone contact info, no chat support, no help whatsoever.
Am i just screwed for buying Nokia?

Lumia 1020 support - USA
http://www.microsoft.com/en-us/mobile/support/product/lumia1020/
Warranty and repair. Check warranty status by entering IMEI
Troubleshooting > startup and stability > stability. Go through all the steps.

Will Lumia 1020 ever going to get Denim update, is...

I was googling about Lumia Denim update rolling out in india for 520 and 525 handsets. this update has some cool features, however, every other device is getting this update (now or in future) but lumia 1020 is not showing up?
is there a possiblity for getting Denim update for 1020? i think it has a similar chipset and processor (dual core not a quad) that of 520 and 525. then why ?
someone please let me know, if they received this update, or any workarounds to get that?
thanks.
Solved!
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Hi schennag86,
Welcome to the Microsoft Mobile Community.
We ask you to be patient as the Lumia Denim Update for this phone model will be released soon. We do not have the exact information yet; however, you may always check the availability of this update by going to this link: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/wp8-availability-in-a....

Lumia 1020 Windows Key bug after Denim Update

Hey guys,
I recently updated my WP 8.1 OS to Lumia Denim. Looks like there is a serious bug in the update. Sometimes when an application is open like messages, whatsapp, cortana search and then when you click on windows button, instead of going to home screen the application is refreshing. Its really annoying. Please let me know how to fix this issue.
I have recorded the issue I am facing. Please check the video here.
http://youtu.be/On5WDRLUj0U
Phone : Lumia 1020
Application version: 3.14.6.2
Build Creation Date : 12-02-2015
Developer account : No
Thanks,
ssckm1087

Hi, ssckm1087. Welcome to Microsoft Mobile Community. Have you tried checking if there is any update on the phone's system apps? You may try doing it by going to Store > ... > settings > check for updates. If this did not work, try performing the workarounds provided on this link: My phone does not work or respond as expected. Let us the outcome. Link is intended in the Philippines but it still helpful.

Lumia 1020 - No Speed Dial

Having just moved from Android SGS4 I am shocked to find that the Lumia 1020 (possibly the most expensive mobile phone on the market) does not have speed dial under the phone pad keys. Forget about the inconvenient pinning of a contact to the home window which requires nine tiles to replicate the keypad version found on almost every other phone in existence! If the message bank number can be stored under key 1 then there is no reason why up to nine other numbers could not be stored under the other keys. IMO this is a serious failure with this phone especially for a business user. I hope that a software update might fix this issue.

There is none you pin a contact to home screen from people hub,or you can try this app .
http://www.windowsphone.com/en-ie/store/app/rapdialer/40c99615-6a06-4256-a5c0-49c27a3146be
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 1020 restarts automatically

Hi, I have purchased the lumia 1020 a month ao and I find the following problems.
1) The phone restarts automatically about 15 times a day/
2) when running apps such as nokia cam or Here drive, the phone freezes. I have to wait for the battery to drain down and then boot the phone again. Until recently i found out how to do the soft reset.
3) while taking videos, the phone does not capture the audio. The same thing while recording audio, the phone doesn't seem to record voice.
4) When on a call, and I switch to speaker phone, I hear the person on the other line, but the other person dont seem to hear me.
5) I feel that the camera compared to my 808 pureview is pretty inferior. I gte a lot of yellow mixes and the photos are quiet blurred at 2X zoom. Even tried with a tripod. the pictures come out Blurry.
Nokia customer care in Canada sucks. All they tell me is they cant help me out.
Kindly guide me.
Moderator's note: We have amended the title of this post and its replies as they were moved from another thread.

Hi, HitzJamb. Welcome to Microsoft Mobile Community. What's the current status of the phone? If it's still experiencing restarts or if it's no longer turning on after the battery has drained, you can try other troubleshooting steps found here: My phone does not work or respond as expected. The link is intended for the US. You can check your local support for future reference. If you managed to resolve it prior to my reply, would you mind sharing with the community the resolutions that you've done? This will help other users who are facing the same issue. We look forward to your reply.

Lumia 1020 SIM unlock code no longer accepted afte...

I am the original owner of an AT&T Lumia 1020. At some point AT&T sent me a SIM unlock code on my request, which allowed me to use a T-Mobile SIM without any problems. After a few months I sent this 1020 to a Nokia repair center for warranty service because of unstable reception. I received the repaired phone, and the reception seems to have been fixed. But..
After receipt I found that the phone had been re-locked to AT&T. The IMEI shows up as being the same as before (makes sense), but the old unlock code no longer works. Contacting Nokia at the time they told me, sorry, talk to AT&T. Unfortunately AT&T sent me the exact same unlock code as they had given me before (also makes sense, it's the same phone), but it doesn't take.
My questions;
- am I making some kind of obvious newbie mistake?
- can a repair or component replacemetn change some info in the hardware that prevents unlock?
- will unlock services find the same non-working unlock code if I try to have them unlock it?
Thanks for any help!

I see. Thanks for sharing your experience, Joe1020. Have you coordinated this with your network provider to see if they can provide you another code? Let us know how it goes.

Lumia 1020 updated battery saver problem

After updating the mobile software the battery saver application is not working well.The soft keys at bottom are working but back light is always in off . Please give some new update regarding this issue. When battery saver is in off condition also the soft keys back light is not working. Rectify it by an update.

Good day, vishnu9. You referring to the official Lumia Cyan Windows Phone 8.1 update, right? Since the issue happened after the recent SW update, have you tried verifying if your Lumia 1020's system apps have been updated as well? Just go to Settings > swipe to applications > store > check for updates. After this step, monitor the phone's performance and see if the back light of the capacitive keys will work fine. Keep us posted.
BTW, welcome to the Microsoft Mobile Community!

Lumia 1020 | High battery usage

Hi,
I´m wondering if 20% battery usage while doing some whatsapp messaging and internet browsing per hour is the normal behavior of the Lumia 1020?
I only have battery sense, Bing weather and Whatsapp activated as background tasks. Bluetooth and NFC is turned off. I usually close my apps after using them so I only have one or two apps running. Screen Brightness is set to low.
Thanks!
Attachments:
wp_ss_20131215_0001.png ‏151 KB

Genrally I just use anything I like when I have access to top up, ie sat at m,y desk using usb charger, if out and about tend to turn off most apps and radio antenna to save power, or carry mobile charger with me. As you proved either flight mode or not using the phone drastically reduces power consumption. My phone generally lasts the working day even if used heavily, if I am busy actuallt working and not playeing on my phone it will have over 60% left at the end of the working day and that's with Twitter, FB and two mail accounts running along with a couple of other apps, Bluetooth , wifi and 3G.
If whatsapp is the culprit , just turn off when you know you will not be able to get a top up charge.
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Flash player download Lumia 1020

How do I download it??

You don't, flash is not available for the Lumia 1020 because the developers of flash, Adobe, has ceased development of flash on mobile devices. So like the iPhone and many newer Androids it cannot load flash content in the browser.

Lumia 1020 Straight Talk Cyan mms Settings

I recently updated to cyan and no longer receive mms messages. I've tried to find a place to change apn settings or the mobile and sim settings, to no avail. I'm incredibly frustrated and I would really appreciate if someone could help me out.

Click here: http://devicesupport.swisscom.ch/web/nokia-lumia-1020/set-up-your-mobile-phone/how-to-set-up-your-mo...
Follow point 1, 2 and 3 and then jump to point 7,3. There you find the option to enter MMS connection data.
Make sure you enter details from your service proider/network provider/operator!
Good luck!

Lumia 1020 slow data speed.

I have an unlocked ATT Lumia 1020 that is currently on T-Mobile service. Recently I had the speed be horribly low on LTE, it was usually running at 3,000 Kbp/s but now I average around 30 Kbp/s. I went to T-mobile and they said the slow speed is not on their end but probably because of the phone. I looked up for solutions but I can only find solutions for users that are in the UK and didn't work for me.

Hi mrrwaffles,
Try going to Settings > mobile network > Highest connection speed. Make sure that you're not using a modified SIM card and it is properly inserted in the SIM card slot. If the issue persists, reboot your phone by pressing and holding the power and volume down keys simultaneously for 15 seconds. You may need to set the date and time after this operation. Also, check if all system apps are already updated. See this link. If the same thing happens, try updating your phone's software by going to Settings > phone update > check for updates. Let us know the outcome.

Lumia 1020 random rebooting + time/date out of syn...

Same problem. Lumia 1020. Automatically set to Feb 2014.
Moderator's Note: Post was moved and amended the title.

Hi, ckamfung. Welcome to Microsoft Mobile Community! When did you start encountering this? Does your phone's date+time reset after it reboots? Try disabling the apps running in the background. Go to Battery Saver > select an app > turn off the "allow app to run in the background" option. And then, monitor the phone's behavior. You may also consider checking if there's an update available for your phone: Settings > phone update > check for updates.
For the date+time issue, it will change to the default values if you reset the phone by pressing down the power button for around 10 seconds. More info can be found here: Why do the date and time get reset by themselves in my Lumia phone?. Note that the link is intended for the US, but you may visit this link to go to your local support page: http://www.microsoft.com/en/mobile/support/locations/. We'd love to hear your response.

Lumia 1020 on Virgin Mobile

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