Lumia 1020 - Poor Performance

This issue is fairly intermittent. I've had the phone since the week it was released in the UK and it's always had pretty decent performance in day to day use (Same with all the Windows Phone devices i've owned over the years).
However, recently my Lumia 1020 has a number of performance issues.
I am currently running the developer preview, but i've done this for a long time and not had issues like this. I'm just wondering if people have experienced any of the below (There are other times it will just generally become unresponsive to input, these are just a selection fo them).
I'm going to wipe the phone today, but thought i'd check in case others are having the same problems. I don't think it's a hardware fault, but it does seem like some sort of background task is taking up resources. I've tried removing any apps I don't NEED to use on a daily basis but it still has the problem.
I know i'm running developer preview...So I'm not moaning about the performance of my phone here (Although some builds through the dev preview ARE final code as far as I know), I just want to see if anybody has experienced the same problems and hopefully fix them.
Scrolling through the start screen tiles are slow to show their contents. Sometimes the icons take 10 seconds to load. And when I move from the top of the start screen to the bottom fairly quickly, I will sometimes just end up with a black void (The Arrow at the bottom to move to the Apps list is visible.
Getting into my camera roll from the Nokia Camera OR Nokia Camera Beta apps can sometimes be excruciatingly slow. I'm not talking a little annoying, but put down your phone and go get a coffee whilst it loads. It generally makes WP look bad if i'm trying to show somebody a picture I just took.
Sometimes i'll tap a letter in the All Apps list, and the phone will just lock up for 10-20 seconds before showing the list of letters.
Returning to the start screen sometimes shows "Loading..." or "Resuming..." for a long time (IMO it shouldn't do this at all, and never has in the past)
Loading the camera app, or apps in general can take a painfully long time. Sometimes with apps like Skype when the phone eventually becomes responsive again the app crashes.

I've tried that but it doesn't seem to help. I'm pretty sure when scrolling through the start screen (Except maybe right after the phone has started up) the live tiles should be instantly visible.
I just got the Cyan update this morning, which I think puts me on the current latest stable release, as far as I know. I'm going to try doing a full reset on the phone (Should still keep me on the dev preview build w/ Cyan I believe?)
Since getting the Cyan update, it hasn't made a difference.
I am going to try a full reset of the phone, and if it's still performing this way i'll use the recovery tool from Nokia to roll back to the latest "retail" build. I'll lose Cortana until the UK 1020's get Win 8.1 Update 1 but it could fix my problems perhaps.

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Lumia 822 poor performance

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problem, although I lost some photos. It's worked ok for several
months, and now all of a sudden it started eating the battery. I'm
not a heavy user and only make a couple calls a day and maybe a text
or two. I've turned off all I can, and even gotten rid of most of my
tiles. Now the phone has started missing incoming and out going calls
and texts. This phone certainly isn't performing as stated in the
specs list. With very little use, I'm having to charge the phone
every 8 to 10 hours, and more often with use. My phone only required charging around every day
and a half before all this started. Now when I go in to the Verizon store,
they tell me "that's the way smart phones are" NOT!! What do I need to
do to restore my phone so it'll work like I was told it would?

John B
Thanks for your reply. I'm using all the Verizon rechargers and such. I'm basing my statements on what is normal for my phone with my usage. What was happening was not normal. After several visits with the store, they sent me a new phone last week. So far, it seems to be back normal with normal battery life. I'm not having to charge the phone but maybe once a day at most. I could probably get by at two days, but I haven't had it long enough to set it's profile, yet. The new phone is not missing calls or text msgs, and seems to be working normal, even with all my tiles open. Whatever happened to the other phone caused something to run in the background, I think. If this phone had someway to see what exactly is running, it would be much easier to troubleshoot, but with the 822, there's no way to see what's running in the background. By the way, this phone is working with my old battery. The supplied phone comes without battery.
Thanks for your reply, I hope all these bugs get worked out before folks get fed up with the 822. It's really an easy phone to use.
planenut

Nokia Lumia 1020 power consumption

Hello,
On 5th of October 2013 I bought from Vodafone Romania a Nokia Lumia 1020. OS version: 8.0.10328.78. Firmware revision number: 3049.0000.1330.1001. Manufacter Name: RM-875_eu_hungary_298.
I'm syncing Microsoft Account daily (contacts only, no e-mail), one Outlook Exchange account every 15 minutes, one Google account every 30 minutes and one Yahoo! Mail account every hour.
I have also configured Twitter account, Facebook account and Nokia account. The Facebook application (the one developed by Microsoft) has notifications turned off. For Twitter I'm using Rowi application and this one also has notifications turned off. On home screen I have the Me tile which displays notifications when there are new items on Facebook and Twitter.
The Facebook settings are:
- Notifications: No notifications
- Lock screen: Off
- Location : Off
- Enable shake to refresh: On
In Settings > Applications > background tasks > advanced I have:
- AccuWeather
- Battery Performance
- extras+info
- Facebook
- HERE Drive+
- Nokia Care.
I never leave applications running in background (the multitasking list is empty).
I'm on 3G. My data plan does not allow me to use 4G.
For the most part of the day I'm at work, in the office, and I'm not using my phone. It stays idle. Glance screen is configured on Peak so my phone's display is turned off most of the time.
I have WiFi turned off, NFC turned OFF, location turned off, XBOX syncronization turned off, music and videos syncronization turned off, find my phone turned off.
Today, I have received no phone calls, I have not dialed anybody, and my phone stayed on my desk for almost 9 hours. I did not take any pictures with my phone today.
And yet, for the most part of the day (from 09:00 AM to 07:00 PM), the Battery Performance application showed a steady discharge rate of 2% per hour.
Is this normal for a new Nokia Lumia 1020 in those given circumstances?
Thank you.
Cosmin Petrenciuc

Totally normal mate, you should get a wireless charger + shell and use your phone more and enjoy it between placing it on the charging plate on your desk!!
If this was helpful please click Star for Kudos
Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

Lumia 1020; app update error 80073cf6 after cyan ...

I updated my Lumia 1020 to the Nokia Cyan firmware today. Most of the app updates went fine but now some updates from the store are stuck with the error code 80073cf6.
I tried restarting the phone but that does not help. Any ideas?

The "error code 80073cf6" in Windows 8 on PC's suggest trouble in the store cache on the device, and there are procedures to reset and clear this on a PC - but this is only possible on Windows Phone by performing a factory reset.
I hesitate to advice a factory reset of the phone since it is a lot of work, and may not solve the problem! Also, since this is trouble between the Store and the phone, it may be solved in an update of the phone or the store later.
I would sit tight for a while (days or weeks ...) unless the apps are important here and now, and keep an eye on new updates to the phone, and retry the download once in a while, but it's your decision whether to try a factory reset.
Microsoft have information of devices failing to download apps from the store, and if your specific trouble affect enough people, changes are likely to be made (days or weeks ...)

Nokia WH 930 and Lumia 1020

I just bought the Nokia Purity HD on ear headphones (WH 930) and the in line volume and playback controls don't work with my Lumia 1020. Was I wrong in assuming that they would be compatible?

i would assume that they would work too. i have WH-920 and all the controls work fine with my Lumia 1020. have you checked that you are up to date with the latest firmware for your device and that you are up to date with the latest nokia system app updates frmo the Store? also try performing a soft reset.

Lumia 1020 focus issue

Hi there,
Recently my Lumia 1020 struggles to focus unless there is a lot of light - it especially struggles with close or distant objects. Medium distance around 2 meters away in a lot of light seems to be the only conditions where the autofocus can nail it in one go. What is worse, the manual focus seems to have stopped working.
I am on Nokia Camera v 4.5.1.7 and have the Black update.
As someone who keeps promoting the Lumia phones to people I know, this flaw is deeply embarrassing when I try to show off the camera. And as the camera was the primary reason why I bought the 1020, this is also very frustrating.
Please help.
Thanks.
ps. I've done a factory reset twice already on my phone to resolve various issues and I've had to send my phone back to the factory once because of an issue with the speakers so I'm afraid if I have to reset my phone again, it will put me off this product for life.

hi mate if it doesn't vibrate this would point to a hardware issue possibly. in this case i would check that i am up to date with the latest firmware along with the latest Nokia system app updates from the store, and try performing a soft reset. failing that, a hard reset, and then nokia Care if still no luck.

Lumia 1020 Video problem

Hi,
I have a problem with my Lumia 1020 video recording.
1- The video is very noisy at night in normal indoor lights.
     I didn't notice when this problem occured because from the time I bought the phone I didn't used it to record videos (only used for photos). The noise will be more visiable if you watch the video in a HD TV.
2- There is a problem of maybe OIS. When I move the phone faster that problem occurs.
     I got this problem when I updated to latest Nokia Camera app from the store.
I have already done soft-reset and hard-reset and also problems are the same with Microsoft Camera too.
watch the video below so you will understand more.
https://www.youtube.com/watch?v=GBu6Mh-xyf8
Let me know of any solution. The problems are really annoying, specially the video noise with 41 MP camera.
//Edit: I have latest firmware update Lumia Cyan and all the apps are up to date.

I have this problem:
https://onedrive.live.com/redir?resid=46D770656F3ED974!176&authkey=!ACPt80rdWJT96EI&ithint=video%2cm...
It is impossible to take video footage keeping the camera still. It vibrates completely on its own. There is no way this is supposed to happen. Is this the quality of nokia products now?
I contacted nokia about this issue, and apparently because the phone is an international version it does not come under European warranty. I bought the phone from amazon UK and sent to a UK address, and when i asked the seller where the phone was from was told it was dispatched from the EU. So a product that is bought and sold from within the EU does NOT come under european warranty. This is NOT right - if this is allowed that its pretty unethical.
Anyway, so i am told by Nokia to contact the company i purchased the phone from. I do, they say they will honour the 1 year warrenty on Nokia's behalf. Great, so i send the phone back for repair. I have just today (11th Sept) recived the phone back to me, after months (since 20th July). And the above video is the first thing i test!
So now i am going to have to go through the process of trying to get it repaired (again!?), replacement (dont want if all Nokia phones are this quality), refund (preferably as this experience has left me a poor opinion of Nokia).
I am posting this in case Nokia wants to respond, and for anyone who may also have these problems. I will update accordingly in the future.
Ok here are some of the other threads i have posted too.

Lumia 1020 Windows Key bug after Denim Update

Hey guys,
I recently updated my WP 8.1 OS to Lumia Denim. Looks like there is a serious bug in the update. Sometimes when an application is open like messages, whatsapp, cortana search and then when you click on windows button, instead of going to home screen the application is refreshing. Its really annoying. Please let me know how to fix this issue.
I have recorded the issue I am facing. Please check the video here.
http://youtu.be/On5WDRLUj0U
Phone : Lumia 1020
Application version: 3.14.6.2
Build Creation Date : 12-02-2015
Developer account : No
Thanks,
ssckm1087

Hi, ssckm1087. Welcome to Microsoft Mobile Community. Have you tried checking if there is any update on the phone's system apps? You may try doing it by going to Store > ... > settings > check for updates. If this did not work, try performing the workarounds provided on this link: My phone does not work or respond as expected. Let us the outcome. Link is intended in the Philippines but it still helpful.

Lumia 1020 Unable to update - error 80072ee7

Hi, I'm in the UK and have a Lumia 1020 on the 3 UK network which I'm currently unable to perform an update with. I understand Cyan / 8.1 is available.
Current status:
Software release: Lumia Black
OS version: 8.0.10517.150
Firmware revision number: 3051.40000.1345.1003
Phone Update:
I have 'Automatically download updates if my data setting allow it' selected. My data settings allow data connection.
Update status: We are currently unable to check for updates. (80072ee7)
If I press 'check for updates' I get 'Checking for updates' for a very long time if i keep the screen active by tamping on blank area of screen (10+ minute). Eventually the I relise I've got better things to do and the screen times out. When I unlock the device I get the above 80072ee7 error again.
I've followed various advice on support sites including http://www.windowsphone.com/en-us/how-to/wp8/basics/solutions-to-update-issues as follows:
- Checked date and time
- Disconected wifi, restarted phone and reconnected wifi
- Tried a different wifi network
- Disconnected Wifi and attempted network data connection update
- Cleared space on phone (currently 12.8Gb free)
- Ensured suffecient charge on device including 100% and plugged into mains
All result in the above error message.
Any help appreciated.
Iain

Quick note to say I got the phone updated by using the Nokia Software Recovery Tool mentioned in this post: http://discussions.nokia.com/t5/Software-Updates/How-to-Update-to-8-1/m-p/2957689/highlight/true#M15...
It would be useful to know if there are any repercussions to forcing an update through like that?
The phone now happily checks for updates btw

Lumia 1020 updated battery saver problem

After updating the mobile software the battery saver application is not working well.The soft keys at bottom are working but back light is always in off . Please give some new update regarding this issue. When battery saver is in off condition also the soft keys back light is not working. Rectify it by an update.

Good day, vishnu9. You referring to the official Lumia Cyan Windows Phone 8.1 update, right? Since the issue happened after the recent SW update, have you tried verifying if your Lumia 1020's system apps have been updated as well? Just go to Settings > swipe to applications > store > check for updates. After this step, monitor the phone's performance and see if the back light of the capacitive keys will work fine. Keep us posted.
BTW, welcome to the Microsoft Mobile Community!

Disappointing Lumia 1020 OIS night photos

Has anyone else had disappointing results with the Lumia 1020 OIS? I have an 808 and whilst it does not have OIS, the sensor on it is massive so loads of light floods in even when the viewfinder looks pitch black, and holding it still enough produces wome nice results. Trying similar tricks with the 1020 just results in reklatively blurry and dark photos. The OIS apears to be doing something...it rattles when the cam is not on and spins/hums when it is. I've also tested in with video and it appears to be smoother and hence doing what OIS should do (when compared to a Blackerry Q10 it was less shaky, which is what I would expect). But night photos just don't seem to be up to snuff.
Am I expecting too much then? Seems to me that low light with my 1020 just produces high noise, blurry photos, is there some way I can perform a diagnostic or compare it to soemone elses photos?

actually, seems i can attach directly. These were taken in low light, you can see that even the not-so-blurry photos are not exactly blur free
Attachments:
WP_20140426_22_09_16_Pro.jpg ‏240 KB
WP_20140426_22_09_45_Pro.jpg ‏295 KB
WP_20140426_22_10_06_Pro.jpg ‏372 KB

Nokia Lumia 1020 Very Low Earpiece Volume

Hi
My Nokia Lumia 1020 has very low earpiece volume. At even maximum volume one can find it really hard to hear. I have brushed off any dust etc.. but still the problem persists. I have also read other users facing similar problems. What a pity that such a great phone cannot fulfil basic purpose of having a phone. What's the solution as I want to switch back to Samsung note 3.

Hi, hugosilver and kleo1712.
Welcome to the Nokia Support Discussions!
To help us isolate the issue, you can not hear the person on the other line, the person on the other line cannot hear you, or the audio quality is poor when in call? There are several fixes that you can try to possibly resolve whichever the exact issue you have with your phone is. See: http://www.nokia.com/ph-en/support/product/lumia1020/troubleshooter/?categories=Audio%20and%20sound,.... (Note: The provided link is intended for customers who are located in the Phiippines. If in case you are from a different region, go here: http://www.nokia.com/global/support/locations/, select your region, your phone model, and then "Troubleshooting".)
In case you have other questions, just let us know. All the best!

Lumia 1020 battery life with here+

My Lumia 1020 battery life is very poor when using here+ for navigation. The phone also gets hot. Typically it only can be used for about two hours.
Even when connected to the car cigarette lighter outlet the battery consumption is faster than charging and the phone gets hot.
Is this normal or should I send it for service? The phone is about 4 months old and in normal use the battery life is more than one day and I have not noticed any heating either. I have installed all available updates regularly. I have also installed the maps I normally use into the phone.

Thanks,
I understand TomTom is not a phone and has less fuctions than Lumia. For this reason its power consumption should also be lower. I believe though, that a phone maker like Nokia has put a lot more efforts to reduce and optimise power consumption.
I have now been testing with a 3.1 A charger in the car and it is able to charge the battery while navigating. The device does get hot, however, but as you say it is normal.
I did also try to use it when biking and was using a 10 Ah Powerbank with 2 A outlet. That did not seem to be able to overcome phone's power consumption, but the battery was slowly reducing charge. This arrangement would anyway allow several hours navigating, which is quite enough for normal use. Without this external battery its useless for longer biking or walking tours, unless you turn off navigation when it is not necessary. This is a bit complicated, though. TomTom is even worse for this kind of off-line use, its battery seems to be quite small.
I also noticed that it is important to remember to turn off navigation when keeping the phone in pocket, it really gets uncomfortably hot there.
I'll also have to study Lumia's manual a bit more carefully, as I had often difficulties in changing targets and turning off navigation. Probably just because I had misunderstood some instructions.

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Apple maps has received a poor performance rating just after introduction of the iPhone 5. I am running google maps app on the phone. Siri cannot seem to get me to a specific address. Where does the problem lie? Thanks.

Apple maps has received a poor performance rating just after introduction of the iPhone 5. I am running Google Maps app on the phone. SIRI cannot seem to get me to a specific address. Where does the problem lie? Also can anyone tell me the hierarchy of use between the Apple Maps, SIRI, and Google maps when the app is on the phone? How do you choose one over the other as the default map usage? Or better still how do you suppress SIRI from using the Apple maps app when requesting a "go to"?
I have placed an address location into the CONTACTS list and when I ask SIRI to "take me there" it found a TOTALLY different location in the metro area with the same street name. I have included the address, the quadrant, (NE) and the ZIP code into the CONTACTS list. As it turns out, no amount of canceling the trip or relocating the address in the CONTACTS list line would prevent SIRI from taking me to this bogus location. FINALLY I typed in Northeast for NE in the CONTACTS list (NE being the accepted method of defining the USPS location quadrant) , canceled the current map route and it finally found the correct address. This problem would normally not demand such a response from me to have it fixed but the address is one of a hospital in the center of town and this hospital HAS a branch location in a similar part of town (NOT the original address SIRI was trying to take me to). This screw up could be dangerous if not catastrophic to someone who was looking for a hospital location fast and did not know of these two similar locations. After all the whole POINT of directions is not just whimsical pasttime or convenience. In a pinch people need to rely on this function. OR, are my expectations set too high?
How does the iPhone select between one app or the other (Apple Maps or Gppgle Maps) as it relates to SIRI finding and showing a map route?
Why does SIRI return an address that is NOT the correct address nor is the returned location in the requested ZIP code?
Is there a known bug in the CONTACTS list that demands the USPS quadrant ID be spelled out, as opposed to abreviated, to permit SIRI to do its routing?
Thanks for any clarification on these matters.

siri will only use apple maps, this cannot be changed. you could try google voice in the google app.

Lumia 1020 - Poor Performance

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