Lumia 1020 Problems

Love the phone so far, however I have 2 issues.
1) Voice Commands don't work. I've recorded a video, and used the Bing music search functions, which work fine. The phone never can hear anything. Any suggestions?
2) When I get a call, I slide up to answer, but there are no text response options. I do have them set up in settings - phone - text reply - ON. But I only get the 2 options, answer and ignore. Any suggestions?
Thanks!

if the number, at least in the usa, is not listed or noted as a mobile, you will not get the option to text.
I noticed the difference when others are calling from what I know as a landline and the options do not show.
as for the voice, are you talking about the phone talking to you and reading back your messages, or are you talking about you tapping and holding the windows key, and it not interpreting what you are saying correctly?

Similar Messages

  • Lumia 1020 problem

    Hi,
    I have recently got a Lumia 1020. I have a problem with it that when you shake the phone something inside the camera shakes. It doesn't shake alot but a little. Is it normal?
    Solved!
    Go to Solution.

    Seyar wrote:
    Thank you farby. And is there any tutorial for Lumia 1020 Camera usage. because when I take photos at night time it has noise.
    Below links provide tips about photography. Hope these would be of help as well.
    http://www.nokia.com/global/experience/photography/
    http://conversations.nokia.com/2013/10/11/richard-dorman-my-10-top-nokia-lumia-1020-photography-tips...

  • Lumia 1020 Video problem

    Hi,
    I have a problem with my Lumia 1020 video recording.
    1- The video is very noisy at night in normal indoor lights.
         I didn't notice when this problem occured because from the time I bought the phone I didn't used it to record videos (only used for photos). The noise will be more visiable if you watch the video in a HD TV.
    2- There is a problem of maybe OIS. When I move the phone faster that problem occurs.
         I got this problem when I updated to latest Nokia Camera app from the store.
    I have already done soft-reset and hard-reset and also problems are the same with Microsoft Camera too.
    watch the video below so you will understand more.  
    https://www.youtube.com/watch?v=GBu6Mh-xyf8
    Let me know of any solution. The problems are really annoying, specially the video noise with 41 MP camera.
    //Edit: I have latest firmware update Lumia Cyan and all the apps are up to date.

    I have this problem:
    https://onedrive.live.com/redir?resid=46D770656F3ED974!176&authkey=!ACPt80rdWJT96EI&ithint=video%2cm...
    It is impossible to take video footage keeping the camera still. It vibrates completely on its own. There is no way this is supposed to happen. Is this the quality of nokia products now?
    I contacted nokia about this issue, and apparently because the phone is an international version it does not come under European warranty. I bought the phone from amazon UK and sent to a UK address, and when i asked the seller where the phone was from was told it was dispatched from the EU. So a product that is bought and sold from within the EU does NOT come under european warranty. This is NOT right - if this is allowed that its pretty unethical.
    Anyway, so i am told by Nokia to contact the company i purchased the phone from. I do, they say they will honour the 1 year warrenty on Nokia's behalf. Great, so i send the phone back for repair. I have just today (11th Sept) recived the phone back to me, after months (since 20th July). And the above video is the first thing i test!
    So now i am going to have to go through the process of trying to get it repaired (again!?), replacement (dont want if all Nokia phones are this quality), refund (preferably as this experience has left me a poor opinion of Nokia).
    I am posting this in case Nokia wants to respond, and for anyone who may also have these problems. I will update accordingly in the future.
    Ok here are some of the other threads i have posted too.

  • Having problem with the Lumia 1020 camera

    I got my Lumia 1020 today (from ATT). The camera worked fine when I took some pictures with auto settings. Then when I decided to change the settings the camera apeture closed completly as it was taking a photo...but didn't open again. And still doesn't open. I tried to do factory reset and nothing. Still having this problem. I tried to see if there is any update .. nope. I went to Settings --> Applicatoins and on the camera option there is a Reset Camera. I press there but nothing happen. 
    So now everytime I open the camera I see just a black screen with no options on the screen. 
    Is anyone having this problem?
    Solved!
    Go to Solution.

    Hi nrabishek,
    Welcome to the forum! 
    When did the camera issue start to happen on your Lumia phone? Is it for a 1020 as well, or for another Nokia Lumia phone? Did you try doing the same troubleshooting steps mentioned in the previous post? You may try doing the other fixes shown at this link: Nokia Lumia 1020 - My camera is not working correctly.
    Let us know how it will go. 

  • Lumia 1020 speakerphone problem

    Hi,
    Really enjoying my Lumia 1020 but have one problem with it.  When I'm on a call and switch to speakerphone, the other person cannot hear me.
    I don't have Bluetooth or any other device connected to the phone when doing this.
    I have read that this might be a hardware issue?
    Thanks
    Heb.

    Welcome to the world of Nokia Lumia and Windows Phone 8.
    Nokia have a habit of "ignoring" known issues (i.e., pretending they don't exist) and then resolving the issue quietly on a software update. They did this with HERE Drive + where early editions of 8 on Lumia 820 and 920 couldn't get a GPS fix when navigating.
    There is a definite issue with the hands-free mic which is well highlighted by users on this thread. Hundred of posts appear about this mic issue on 925 and 1020 phones specifically. This issue started with the latest version of Black, and continues unabated. Nokia are swapping hardware where appropriate, but ultimately it is a genuine software issue.
    I have tried all the fixes suggested on multiple sites (some have had success by changing Speech Language to another version, for example English (United States), but in reality it's a matter of waiting until the next software release. It is such a pity given how good these phones are (ex iPhone user, and I am on my 3rd Lumia. I've had the 920, 925 and recently got the 1020). I believe that 8.1 will change the game, and so I am going to keep tolerating Nokia's approach for the time being as I can't bear IOS and the small-screen offerings from Apple currently.

  • Lumia 1020 updated battery saver problem

    After updating the mobile software the battery saver application is not working well.The soft keys at bottom are working but back light is always in off . Please give some new update regarding this issue. When battery saver is in off condition also the soft keys back light is not working. Rectify it by an update.

    Good day, vishnu9. You referring to the official Lumia Cyan Windows Phone 8.1 update, right? Since the issue happened after the recent SW update, have you tried verifying if your Lumia 1020's system apps have been updated as well? Just go to Settings > swipe to applications > store > check for updates. After this step, monitor the phone's performance and see if the back light of the capacitive keys will work fine. Keep us posted. 
    BTW, welcome to the Microsoft Mobile Community! 

  • Lumia 1020 lock screen problem

    I have just updated my lumia 1020 but I don't know how to unlock or disable  lock screen. I locked it with my photo. please help.

    Have you tried a soft reset ? Press and hold both the Volume Down and Power key for 15 seconds. After 15 seconds, the display will turn off and the phone will vibrate and restart. 

  • Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

    Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
    10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
    Once I powered up my phone, completed settings,  it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone. 
    Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
    Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
    Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
    I'm desperate here, if anyone of you could give me an advice, I would be thankful.
    Thanks and sorry for the long post!

    I'm sorry to hear about your troubles with it.
    As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
    And as you further mentioned, it's related to hardware failure.
    As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

  • Lumia 1020 isn't recognized by Windows 8.1

    I just installed Windows 8.1 and when I plug in my Lumia 1020, it isn't recognized.  In Device Manager it shows up under "Other Devices" as "Nokia Lumia 909 (RM-877)".  I understand that the 909 and the 1020 are the same so no mystery there.  When I right click and tell it to update the drivers, it says that there are no drivers available.
    I read in another thread where someone was having a similar problem and powering off the phone and then reconnecting it via the USB cable seemed to cause it to be recognized.  I am not having any success doing that.  I have gone through the steps listed by Microsoft also without any luck.
    I also have a laptop running Windows 7 and my phone is recognized by that computer without any trouble at all.  So, I don't *think* it is a hardware problem.
    I went so far as to re-install my OS.  I patched it, updated the BIOS and didn't connect or install anything else (besides the patches) before connecting my 1020.  Once I hooked up my 1020, still nothing.  Can't update drivers from the internet or from the downloaded drivers.
    What is going on?
    Thanks in advance for any help!

    drives64bits wrote:
    I can´t conect
    Look at other devices that are not loaded correctly.  Not the USB
    If your operating system did not come with Windows Media Player, install the Media Feature Pack for your version of the operating system.
    http://windows.microsoft.com/en-US/windows/download-windows-media-player
    Use the USB cable that came with the phone.
    Connect the phone to the PC.  Turn it all the way off, hold power button and slide the screen down. The phone will turn back on and it will be detected, drivers should load.
    You should see it in windows explorer. It should install in 'portable devices' in the device manager.

  • What lumia 1020 Need

    hello ...Have a good day every body 
    let's talk about Body Style for nokia 1020 it's nice. simple .i like it 
    have  great  battery life  i test it  .wothout using lumia  1020 for 12 hour  still 100 % so it's good 
    but with Data packets almost 8 hour with wi fi 24 hour or less  so it's like all new phones 
    camera 41 mp  cool cam no way also the zoom 
    hot  Screen i like it when i Watch move or vidoes or game .. HD
    nokia lumia 1020 have a problem too .. hopeing they fix it for us 
    The menu is not displayed  with a simpla way  .. Difficult access to data or programs or games pr pic
    Photo Gallery  and video Gallery    is not  cool too
    when i want to add new videos to my phone i need to delete the old video from my fom first after the put it again 
    I can not access to the files normaly form my phone i have to enter from my pc
    can't  kill  processes when i'm out of it i have to enter to the app to end it 
    so in the end  the softwere  not cool but the hardwere is cool

    Photo Gallery  and video Gallery    is not  cool too
    When you view a Photo in the Photos Hub just pinch it and you get a scrollable gallery
    can't  kill  processes when i'm out of it i have to enter to the app to end it 
    The coming update for the OS will have a kill button on the open apps in the multitasking view
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • My Nokia Lumia 1020 camera not working anymore

    I bought this my Nokia Lumia 1020 with so much excitement, and it arrived on Saturday...got to it on Sunday night and dived in to the camera...amazing! I said... Just this evening wanted to take an interesting night composition, pressed the camera button...instead of it to come on, was greeted with a humming sound.... Of sort... The app wouldn't open, tot it was d app with the problem...den turned on my flashlight app, but also greeted the d strange sound...also the light won't come on... I am really disappointed and getting forstrated by Nokia...
    what can I do?

    Hello, victovic2000.
    Thank you for posting and welcome to the Nokia Support Discussions. 
    Sorry for the inconvenience it is causing you. By the way, how was the phone now? Is it still doing the same thing? Is it happening to the default camera only or same with the other camera app? Did something happen to your phone prior to the issue? Is your phone's software up-to-date?
    You may check if there's an available software update for your phone by going to Settings > Phone updates. Note that a stable internet connection is needed. We encourage you to use Wi-Fi instead. You may also consider doing a 'full reset' by going to Settings > About > Reset your phone. Make sure to backup your files to avoid data loss. Here's how: http://www.windowsphone.com/en-US/how-to/wp8/basics/back-up-my-stuff. 
    Let us know the outcome.

  • Nokia Lumia 1020 with three hot pixels on the CCD....

    Okay, i have a two weeks old brand new Lumia 1020 and noticed that whenever i took a photo or record a video, i get an L-shape of three hot/bright pixels somewhere in the middle of the photos or videos themselves, which could mean these hot pixels are burned on the camera's CCD directly. I can also see them live on the Lumia's screen, though if i zoom in on the live view passed a certain level towards the maximum zoom, they vanish. But, on most zoom levels and of course when no zoom is used, i can see them clearly, unfortunately...
    The attached image shows these three L-positioned bright pixels...
    Also, check the video below for better understanding; i'm just shooting the black plastic frames in-between my two monitors, to get a dark area for easily spotting the three bright pixels. When i zoom in and out, you can see that passed a certain zoom point, they dissapear and reappear. Also, when i move the camera around, they follow along the movement. The video is a cropped-down version of the 1:1 1920x1080 original version, just to get a smaller file size: https://www.dropbox.com/s/g9zfcy3vivb1nku/HotPixel​s.mov
    So, i'm wondering...
    Is this serious hardware mulfanction problem valid for a phone replacement, or this is something that warranty may not cover ?!
    Thanks...
    Greg
    Attachments:
    HotPixels.png ‏6 KB

    It's hardly deep hacking. The repair facility opens the phone, takes out the camera module and puts a new one in.
    Your warranty does not entitle you to a full replacement unless the phone is not repairable (in genral) and this should be a painless and easy fix.
    While in some countries you would be entitled to a new phone if a fault is detected shortly after buying the device you said you bought it a week ago which would generally be too much time gone by for that so I anm pretty sure it's a repair.
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 1020; app update error 80073cf6 after cyan ...

    I updated my Lumia 1020 to the Nokia Cyan firmware today. Most of the app updates went fine but now some updates from the store are stuck with the error code 80073cf6.
    I tried restarting the phone but that does not help. Any ideas?

    The "error code 80073cf6" in Windows 8 on PC's suggest trouble in the store cache on the device, and there are procedures to reset and clear this on a PC - but this is only possible on Windows Phone by performing a factory reset.
    I hesitate to advice a factory reset of the phone since it is a lot of work, and may not solve the problem! Also, since this is trouble between the Store and the phone, it may be solved in an update of the phone or the store later.
    I would sit tight for a while (days or weeks ...) unless the apps are important here and now, and keep an eye on new updates to the phone, and retry the download once in a while, but it's your decision whether to try a factory reset.
    Microsoft have information of devices failing to download apps from the store, and if your specific trouble affect enough people, changes are likely to be made (days or weeks ...)

  • Lumia 1020 contacts shown partially

    Hello
    Just purchased Nokia Lumia 1020 few days ago and I'm still struggling to get all my contacts from Android to Windows Phone.
    I've tried these import methods so far:
    Backed up my contacts on Android to SIM and imported those contacts to Windows Phone contacts
    Used Transfer My Data on Windows Phone
    Both cases showed no errors.
    Weird thing is that if I try to import from SIM again it says that they are all in Contacts and when I search for contacts they are all there*, but when I browse my contacts only very small portion of all my contacts are shown
    I need to see them all
    * - All contacts are also shown in Windows 8 Mail client under People
    PS Some things I don't like about that phone:
    Battery is not replaceable
    My BT headset isn't working that I used with SE Arc, yet my ancient (8-9 years old) BT headset works with Lumia (didn't work with Arc), but it's just an earpiece, I can't listen music with it. (Could be Sony Ericsson restriction, headset and Lumia hands free BT profiles are both 1.5)
    No HDMI output for a high-end phone ?
    Can't add additional storage in the form of a SD card or some other card
    Solved!
    Go to Solution.

    Ramil wrote:
    Hello
    I've tried these import methods so far:
    Backed up my contacts on Android to SIM and imported those contacts to Windows Phone contacts
    Used Transfer My Data on Windows Phone
    I need to see them all
    Some of your contacts will probably be on your google account. Export them from there
    Log in to http://contacts.google.com
    export contacts to a .csv file (more>export)
    Download and install Windows Mail from the Windows Essentials
    Log in with your Microsoft account
    Import the .csv file
    Your contacts will sync to  your Microsoft account and your phone as a result
    If you are not on Windows 8 then Windows Mail is actually a pretty convenient mail client to manage your calendars and contacts on your PC.
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 1020 SMS Issue.

    Been having issues for a few months now and haven't been able to find any solutions online. I'm having an issue where I can not send messages to certain numbers and I am just receiving the "Can't send" message as if I had no signal. What's even more confusing is that I have no issue receiving messages from these numbers, I am just incapable of replying. Currently this is only affecting a few contacts, but obviously this is an extremely annoying issue. If you have any advice or tips to solve this issue I would greatly appreciate it. Oh and I've just carried out all possible updates and still the problem persists.
    -Thanks for taking the time to read this, MuirC

    Hi MuirC,
    We appreciate your effort in posting your concern on the forum. By the way, are you still experiencing the SMS issue? If yes, have you tried using another SIM card if it makes any difference? Make sure to use the  original Micro SIM  and not the modified one. You may also try checking this Nokia Lumia 1020 - Troubleshooter for a possible resolution. Any update is very much appreciated. 

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