Lumia 1020 spontaneously reboots

There are times when my Lumia 1020 spontaneously reboots.  It seems to  happen most often while I'm playing one of the Microsoft Solitaire Collection games.  Is there a fix underway for this issue?
Thanks,
Ken
Kenneth O Ewald, Sr.

Hi, kennywho. Welcome to the Microsoft Mobile Community. You may try the steps provided here: http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA141447. Note that the page is intended for the US, but it's still applicable regardless of the location. Let us know how it goes. 

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    Same problem. Lumia 1020. Automatically set to Feb 2014.
    Moderator's Note: Post was moved and amended the title.

    Hi, ckamfung. Welcome to Microsoft Mobile Community! When did you start encountering this? Does your phone's date+time reset after it reboots? Try disabling the apps running in the background. Go to Battery Saver > select an app > turn off the "allow app to run in the background" option. And then, monitor the phone's behavior. You may also consider checking if there's an update available for your phone: Settings > phone update > check for updates. 
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  • Lumia 1020 keeps rebooting after updating to 8.1 a...

    Hi there, as the title sujests, I just installed the 8.1 and cyan updates and now my phone keep rebooting by itself. 

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  • Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

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    I'm sorry to hear about your troubles with it.
    As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
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  • Lumia 1020 double tap works it wake up phone but t...

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    Try a Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot. Now check ..

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    Hello guys, I also would like to report a problem with my Lumia's 1020 touch screen. The problem occurred the very first day I started using it. Please see the attached images for reference.
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    4) Software restart didn't help and I have these gut feelings that the issue is on a hardware side of the Lumia 1020, probably digitizer's firmware.
    5) I had similar issues with Lumia 920 which I had to return due to its touch screen problems.
    I would be very glad if this issue could be resolved for me.
    Attachments:
    wp_ss_20131027_0001.jpg ‏105 KB
    wp_ss_20131027_0002.jpg ‏114 KB
    wp_ss_20131027_0003_Croped.jpg ‏54 KB

  • Lumia 1020 slow data speed.

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  • Lumia 1020 with bluetooth HF BH310 low volume

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    Hi paserack,
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  • WP 8.1 Nokia Lumia 1020 Freeze

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  • Nokia Lumia 1020 Keeps Freezing

    I have the Nokia Lumia 1020 and have been using it as my primary phone since its launch in the states.  I love the phone and, up until now, I haven't had any issues.  However, I'm currently on a trip overseas and I've had nothing but trouble with the phone.  It continually freeze, requiring me to issue a soft reboot (volume down + power buton hold).  Even after issuing the reboot, the phone doesn't always act in the desired behavior.  I find myself issuing the reboot several times in a row.  Moreover, the phone starts to get really, really hot and acts strange (changes my time, etc..).  Here is examle of what I go through, step by step:
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    I live on the east coast of the US (GMT -4)
    I'm curently in Singapore (GMT +8)
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    I have wi-fi enabled, but I am usually not on a network when I freeze (I have been though)
    OS version: 8.0.10327.77
    Firmware revision: 3045.000.1325.0001
    RM-877 ATT-US varient
    Lumia Amber software
    I've tied uninstalling any apps I *may* have loaded since the issue began, but I have had no luck.  I've also messed with the date and time to set it manually.  Again, no luck.  I'm about to disable photo and video backups (I currently have them set to "best quality").
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    Anybody else having this issue
    Anybody have an idea as to how I can solve for it.
    Thanks in advanced for any help.

    rusted74 wrote:
    Hi there, I am experiencing the same issues. Was wondering if your hard reboot worked? 
    Hi. 'Same' may not be the exactly similar. Please provide us details regarding your case. Does it happen randomly or when accessing certain apps on the phone? What connections are enable on the phone (Bluetooth, tap+send, data connection, WiFi)? How about the background apps running on the phone?
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    To verify, the issue starts after updating the phone to Black. Correct? Or have you been encountering the issue prior updating the phone? After updating the software to Black, make sure that all system apps are updated as well. You may refer to the above link for the system apps.

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    I have a Lumia 1020 and a Nokia Purity Pro headset/headphones. Ever since I paired my 1020 to my Purity Pro, the headphone jack has stopped working, and the only way to listen to music has become my Purity Pros. Which is fine, except my car doesn't have Bluetooth, so I rely on an aux cable for music.
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    Hi d_savov,
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  • Nokia Lumia 1020 power consumption

    Hello,
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    Cosmin Petrenciuc

    Totally normal mate, you should get a wireless charger + shell and use your phone more and enjoy it between placing it on the charging plate on your desk!!
    If this was helpful please click Star for Kudos
    Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

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    Solved!
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