Lumia 1020 updated battery saver problem

After updating the mobile software the battery saver application is not working well.The soft keys at bottom are working but back light is always in off . Please give some new update regarding this issue. When battery saver is in off condition also the soft keys back light is not working. Rectify it by an update.

Good day, vishnu9. You referring to the official Lumia Cyan Windows Phone 8.1 update, right? Since the issue happened after the recent SW update, have you tried verifying if your Lumia 1020's system apps have been updated as well? Just go to Settings > swipe to applications > store > check for updates. After this step, monitor the phone's performance and see if the back light of the capacitive keys will work fine. Keep us posted.
BTW, welcome to the Microsoft Mobile Community!

Similar Messages

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

Lumia 1020 | High battery usage

Hi,
I´m wondering if 20% battery usage while doing some whatsapp messaging and internet browsing per hour is the normal behavior of the Lumia 1020?
I only have battery sense, Bing weather and Whatsapp activated as background tasks. Bluetooth and NFC is turned off. I usually close my apps after using them so I only have one or two apps running. Screen Brightness is set to low.
Thanks!
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Genrally I just use anything I like when I have access to top up, ie sat at m,y desk using usb charger, if out and about tend to turn off most apps and radio antenna to save power, or carry mobile charger with me. As you proved either flight mode or not using the phone drastically reduces power consumption. My phone generally lasts the working day even if used heavily, if I am busy actuallt working and not playeing on my phone it will have over 60% left at the end of the working day and that's with Twitter, FB and two mail accounts running along with a couple of other apps, Bluetooth , wifi and 3G.
If whatsapp is the culprit , just turn off when you know you will not be able to get a top up charge.
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokai lumia 1020 ext battery and case need

this would be a great option for the nokia lumia 1020 for us that want the good pictures but a bit more protection as an option to the nokia camera grip.....a design incorporated when blu had an issue with a battery life of there studio phones
nokia could easily adopt a concept like this with there resources , would be an awesome avenue for nokia to adapt to the concept of more protection for the lumia 1020
dustyman042004
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hi mate,
as this is a user to user forum only for Nokia products and services, you would be best served by providing your feedback directly to Nokia, via clicking the Nokia Support link at the bottom of this page.

OS Update & Battery Life Problem

I thought I would throw in my two cents worth of iPhone 4 OS update. I'm experiencing many of the same problems that other folks have reported on the discussions boards...battery draining, apps closing while using them, etc. My phone is basically rendered useless at this point. I went to the apple store and their solution was to sell me a new battery for $79.00. I said no-way, there was nothing wrong with my phone prior to the OS update and immediately after the update is when I stared having problems, so no, it's not the battery. The apple store clerk changed the settings on my phone, changed auto-lock from 4 minutes to 1 minutes, changed all my mail accounts from push to fetch, changed locations settings and any other settings that might have an impact on battery life. It helped a little bit, but did not put the phone back to the way it was prior to the OS install.
I find it hard to believe that apple put out a product without first throughly testing it to make sure it would work on the million cellphones already out there.
I really hope apple is listening and reading the message boards because they need to come out with a fix for this problem before people dump their iPhones in search of a phone that actually works. Can you say Blackberry?
Thanks for listening to me vent.
Kathy

I am having the exact same problem! Mine was at 80% last night before I went to sleep and was dead again for the second night in a row. I am thinking about resorting. These last few updates released have been the worst ever! I almost missed an appointment yesterday morning but luckily today is Sunday and it was dead again. Have you had any luck yet?

Lumia 1020 update to 8.1

I just want to know, when the updates to 8.1 will be released?
Solved!
Go to Solution.

How did you do the update, @ndumu? Are you referring to the Lumia Cyan software update or Windows Phone 8.1 Preview for Developer? Can you possibly send us a screenshot or picture of how the photo looks like?

Lumia 1020 speakerphone problem

Hi,
Really enjoying my Lumia 1020 but have one problem with it. When I'm on a call and switch to speakerphone, the other person cannot hear me.
I don't have Bluetooth or any other device connected to the phone when doing this.
I have read that this might be a hardware issue?
Thanks
Heb.

Welcome to the world of Nokia Lumia and Windows Phone 8.
Nokia have a habit of "ignoring" known issues (i.e., pretending they don't exist) and then resolving the issue quietly on a software update. They did this with HERE Drive + where early editions of 8 on Lumia 820 and 920 couldn't get a GPS fix when navigating.
There is a definite issue with the hands-free mic which is well highlighted by users on this thread. Hundred of posts appear about this mic issue on 925 and 1020 phones specifically. This issue started with the latest version of Black, and continues unabated. Nokia are swapping hardware where appropriate, but ultimately it is a genuine software issue.
I have tried all the fixes suggested on multiple sites (some have had success by changing Speech Language to another version, for example English (United States), but in reality it's a matter of waiting until the next software release. It is such a pity given how good these phones are (ex iPhone user, and I am on my 3rd Lumia. I've had the 920, 925 and recently got the 1020). I believe that 8.1 will change the game, and so I am going to keep tolerating Nokia's approach for the time being as I can't bear IOS and the small-screen offerings from Apple currently.

Lumia 1020; app update error 80073cf6 after cyan ...

I updated my Lumia 1020 to the Nokia Cyan firmware today. Most of the app updates went fine but now some updates from the store are stuck with the error code 80073cf6.
I tried restarting the phone but that does not help. Any ideas?

The "error code 80073cf6" in Windows 8 on PC's suggest trouble in the store cache on the device, and there are procedures to reset and clear this on a PC - but this is only possible on Windows Phone by performing a factory reset.
I hesitate to advice a factory reset of the phone since it is a lot of work, and may not solve the problem! Also, since this is trouble between the Store and the phone, it may be solved in an update of the phone or the store later.
I would sit tight for a while (days or weeks ...) unless the apps are important here and now, and keep an eye on new updates to the phone, and retry the download once in a while, but it's your decision whether to try a factory reset.
Microsoft have information of devices failing to download apps from the store, and if your specific trouble affect enough people, changes are likely to be made (days or weeks ...)

Lumia 1020 Video problem

Hi,
I have a problem with my Lumia 1020 video recording.
1- The video is very noisy at night in normal indoor lights.
     I didn't notice when this problem occured because from the time I bought the phone I didn't used it to record videos (only used for photos). The noise will be more visiable if you watch the video in a HD TV.
2- There is a problem of maybe OIS. When I move the phone faster that problem occurs.
     I got this problem when I updated to latest Nokia Camera app from the store.
I have already done soft-reset and hard-reset and also problems are the same with Microsoft Camera too.
watch the video below so you will understand more.
https://www.youtube.com/watch?v=GBu6Mh-xyf8
Let me know of any solution. The problems are really annoying, specially the video noise with 41 MP camera.
//Edit: I have latest firmware update Lumia Cyan and all the apps are up to date.

I have this problem:
https://onedrive.live.com/redir?resid=46D770656F3ED974!176&authkey=!ACPt80rdWJT96EI&ithint=video%2cm...
It is impossible to take video footage keeping the camera still. It vibrates completely on its own. There is no way this is supposed to happen. Is this the quality of nokia products now?
I contacted nokia about this issue, and apparently because the phone is an international version it does not come under European warranty. I bought the phone from amazon UK and sent to a UK address, and when i asked the seller where the phone was from was told it was dispatched from the EU. So a product that is bought and sold from within the EU does NOT come under european warranty. This is NOT right - if this is allowed that its pretty unethical.
Anyway, so i am told by Nokia to contact the company i purchased the phone from. I do, they say they will honour the 1 year warrenty on Nokia's behalf. Great, so i send the phone back for repair. I have just today (11th Sept) recived the phone back to me, after months (since 20th July). And the above video is the first thing i test!
So now i am going to have to go through the process of trying to get it repaired (again!?), replacement (dont want if all Nokia phones are this quality), refund (preferably as this experience has left me a poor opinion of Nokia).
I am posting this in case Nokia wants to respond, and for anyone who may also have these problems. I will update accordingly in the future.
Ok here are some of the other threads i have posted too.

Cannot update my nokia lumia 1020 fully...

Hello all,
I have contacted Nokia recently and all they suggest is a factory reset,but firstly the only computer I have is a WINXP computer(which is not supported for backup) and secondly,I don't want to spend hours(If I could backup) reloading stuff back on the phone for an update issue!
Hope you guys can help..Here is my scenerio...Completely NOT my fault
I have two phones on my account,BOTH are the same exact phone models,which are Nokia Lumia 1020's.
When the update FIRST came out for Cyan a while back,I was one of those ones (foolishly now I might add)to jump right on the update and download it when it first became available(within two days)...It went through and installed successfully,phone came on..no problem or so I thought...However,I was missing the "Cortana" feature on the phone! Everything else was there except for "Cortana"...It wasn't listed under the "applications" either.
Now this is where it gets funky. My wife who has the other SAME model phone decided to WAIT to update her phone until 3 days ago. Guess what? It went through with no issues as mine had,but she now HAS Cortana installed on her phone!!!
The only difference in the settings for phone information between my phone and her phone is the "Hardware Revision number" which for me is 3.3.0.2. Hers is 3.3.0.3.
Everything else including the OS version,firmware,etc..etc...is exactly the same on both phones.
I contacted Nokia and the only thing they could tell me was to check my date and time and region on the phone,which was already of course set correctly to US and the proper time zone and date.
If I go in and try and run the "check for updates" now on my phone,it tells me that there are no updates available,and my phone is up to date.
GRRRRR!
Now they recommend a factory reset and a "Tool" on their website which will erase all data on the phone and put a spanking new OS reinstall on my phone,but it will wipe out all my contents. Like I said before,I cannot backup because of my XP system which is not supported. Why should I have to format anyway,since this was SUPPOSED to be a simple OS upgrade which should not force me to do this. If they tested it extensively before they shot it out to the public when they first released it,they would have seen that "Cortana" was missing. Evidently they have fixed that bug,but I am still upset because I basically want Nokia to send me (or to email me)a link to download a executable file to my phone that could reinstall the OS without going through this factory reset crap. They won't do anything like this...This is their muckup,releasing a incomplete update.How was I supposed to know that the update they released for download at that time was incomplete? Since this is clearly their issue,I believe they should help me resolve it by "pushing" a force reinstall on my particular phone without having to go through an unnecessary factory reset,and then the major pain of putting everything back on the phone(and that's if I had the proper computer in the first place!) I know Nokia could do this if they wanted to. All they need is the hardcore details on my phone.
I'm not very happy with Nokia service on this,and thought they would help me to a greater extent than this. I guess my only other option is to "WAIT" for them to put out another update for the phone,and then try and install that. But who knows when that is going to be? I can't enjoy a nice feature on the phone for all this time,but my wife can. This sucks. After this fiasco,You can bet I'm surely not going to download it immediately after release as I may run into the same problem and bugs are still in it.
Anyone with any ideas/suggestions/support? I'd love to hear from ya,thanks to all for reading.
Mike

Hi, Sequenzzer. Welcome to our community. We completely understand where you're coming from. Can you try visiting this link: Nokia Lumia 1020 - Lumia system apps are missing and try the fixes listed? Let us know the outcome.

Having problem with the Lumia 1020 camera

I got my Lumia 1020 today (from ATT). The camera worked fine when I took some pictures with auto settings. Then when I decided to change the settings the camera apeture closed completly as it was taking a photo...but didn't open again. And still doesn't open. I tried to do factory reset and nothing. Still having this problem. I tried to see if there is any update .. nope. I went to Settings --> Applicatoins and on the camera option there is a Reset Camera. I press there but nothing happen.
So now everytime I open the camera I see just a black screen with no options on the screen.
Is anyone having this problem?
Solved!
Go to Solution.

Hi nrabishek,
Welcome to the forum!
When did the camera issue start to happen on your Lumia phone? Is it for a 1020 as well, or for another Nokia Lumia phone? Did you try doing the same troubleshooting steps mentioned in the previous post? You may try doing the other fixes shown at this link: Nokia Lumia 1020 - My camera is not working correctly.
Let us know how it will go.

Pro camera update on Lumia 1020

Hi all
Just downloaded the pro camera update for the Lumia 1020 and am impressed, Macro seems considerably better, if you switch to macro mode they seem to fixed the issue where it popped out of focus, it also seems a lot faster to shoot as well.
One slight gripe I have is that I can't find any release notes for the new app, I want a list of what's been fixed and what's been added but I can't find anything apart from the little demo when you start it up. But I want detail lots and lots of lovely techy detail.
Also saw the tweet about RAW support coming after Christmas...awesomeness continues...

Hi all,
When I did the update for my Lumia 1020 from Pro Cam to "Nokia Camera" I lost the ability to zoom & reframe images.
Did they change the way they save reframed images or are other people experiencing the same issue?
Thanks,
Alex in Canada
Lumia 1020 (Rogers)

Your Battery Life after Lumia 800 Update

Hi,
I recently updated my Lumia 800 to firmware (1600.24838106.11500) and my battery life is much much better. However, I am still not seeing an expected fixed full charge of ~ 1502mAh, which it had before the update. Nokia says it may be an issue with the phone but before I send it back could any else confirm that post update they can get a max capacity charge reading in the 1500mAh's? Could there still be a little more battery charge a firmware update could tap into for all of us or is my battery weakened by pre-update battery management? My battery at the moment polls:
1) Battery Saver Life remaining around 1day 9hours.
2) Battery Status Full Charge Capacity varies between ~1350 & 1420 mAh.
3) Charging using approved Nokia Lumia 800 chargers.
3) Three charging cycles completed.
Cheers for the help.

After the update and a hard reset;
The max battery ranges between 1322 and 1478
For the 1st few days I was getting about 26hrs out of it so quite a leap from 6-9hrs but this morning the phone was dead after 16hrs - with most of that time just on standby.
Plugged in the charger and there's a battery charging image but after 15 mins I still can't turn the phone on to make a call (with charger in).
During this time my Blackberry 8520 was charged up on Saturday and the battery power shows 3 bars left out of 5.
The Lumia looks really nice but I think it's covering up internal outdated junk and the only thing that's keeping it selling is smoke and mirrors marketing.
335 hrs standby time - nearly 2 weeks!!!
55 hrs of music playback - over 2 days!!!!
It's like they plucked the numbers out of the sky... "this will sell it"!
My phone is now coming up to 2 months old and all this "there's a patch to fix it" has proved nonsense. Sure they've increased it a little but I'm sure I could have got more life out of it by setting the brightness to low myself.

Lumia 1020 shutting down automatically after updat...

i have updated my lumia 1020 to latest 8.1 OS and it has a problem it shuts down automaticcally after about 6 hours then i check my phones IMS is nott registered....any suggestion please reply me
Moderator's note: The subject was amended as the post was moved to the most appropriate board.

@arsal875 Hi. Welcome to the Nokia Support Discussions.
Nokia cannot support software that it does not have available on its devices. We suggest reaching out to: Windows Phone Preview for Developer Support for further assistance. Thanks for your understanding.

Lumia 1020 SIM card error after WP8.1 update

I updated my wife's Lumia 1020 to WP8.1. Ever since there has been random SIM card errors. The phone just drops the network while it's idle (not during the phone calls) and gives an error message "SIM card error".
Anybody who has experienced the similar thing after installing WP8.1 update???
If there's someone from Nokia/Microsoft support team reading this: what should be done in order to get rid of this aforementioned thing?

Sensonic wrote:
Nope, it's not a hardware issue.
The cause, yes. However, that firmware update might have – a guess – broken the hardware forever. Again, it could just be coincidence. I am not able to rule that out from the distance. You have two options: Wait for a firmware patch (which might do a lot of magic and repairs hardware) – or go for Nokia Care Centre.
Sensonic wrote:
Taking the phone to the Nokia Care Center and replacing the mother (main) board is not (IMO) a reasonable cure for this problem.
The first step of bug fixing, is getting aware of the bug. Nokia Support Discussions are designed in such a crazy way, that this step might not have taken by this thread. I am just an end-user like you, but there are very different statements whether this board is monitored by internal support.
By the way, the next step is to reproduce this bug – for this, Nokia requires a faulty unit, normally. Therefore, I recommend to go for the Nokia Care Centre option – because waiting – until your warranty might be gone – might not be a good alternative.
Or stated differently: Sit and wait might end in catastrophe in this case.
Sensonic wrote:
I suppose it's not a hardware issue.
To double-check, we have Nokia Care Centre.
Sensonic wrote:
similar symptoms
Symptoms which sound similar, yes. Same Cause? I do not know.

Lumia 1020 updated battery saver problem

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