Lumia 1020 wont crop photos

My 1020 looses picture quality when I crop the photos. Its like im zooming in on a very low resolution photo. Everything goes pixilated and blurry. The cropped photos cannot be used. One of the biggest selling points of the phone cannot be used. I can zoom in on the photo and the pro image with no loss of picture quality its only when I crop a photo I have problems. Phone running 8.1 and I think this could be the problem as I only noticed the issue a week or two after the upgrade. I have sent it in for repair and they said the phone was fully reset and the software reloaded. Issue still there !!!!

Not a problem for me. Two possibilities:
(1) Whenever you view photos in ANY Lumia phone, you see a reduced quality version intended for display on the phone screen, this saves system resources. Check if the same is the case when you view the same photos in your PC.
(2) If you crop a tiny part if the image so that the new image is quite a bit less in size than the phones screen resolution (1024x768), then when it is viewed on the phone it will be expanded to fill the screen and will therefore appear pixelated.

Similar Messages

Disappointing Lumia 1020 OIS night photos

Has anyone else had disappointing results with the Lumia 1020 OIS? I have an 808 and whilst it does not have OIS, the sensor on it is massive so loads of light floods in even when the viewfinder looks pitch black, and holding it still enough produces wome nice results. Trying similar tricks with the 1020 just results in reklatively blurry and dark photos. The OIS apears to be doing something...it rattles when the cam is not on and spins/hums when it is. I've also tested in with video and it appears to be smoother and hence doing what OIS should do (when compared to a Blackerry Q10 it was less shaky, which is what I would expect). But night photos just don't seem to be up to snuff.
Am I expecting too much then? Seems to me that low light with my 1020 just produces high noise, blurry photos, is there some way I can perform a diagnostic or compare it to soemone elses photos?

actually, seems i can attach directly. These were taken in low light, you can see that even the not-so-blurry photos are not exactly blur free
Attachments:
WP_20140426_22_09_16_Pro.jpg ‏240 KB
WP_20140426_22_09_45_Pro.jpg ‏295 KB
WP_20140426_22_10_06_Pro.jpg ‏372 KB

How to share Lumia 1020's 5mp photos

Hello,
I have take photos with Pro Cam set at 5MP. When I open the photos in Nokia Pro Cam and view info, they are about 2 MB in size, rather than over 10 MB if taken in 5MP+34MP mode (full-resolution mode). When I share the photo by email, the file size that is sent is only about 650 KB, not 2 MB. How do I email the full 5MP (2 MB) file?
Thanks
karlo1020lumia

I believe for email if the image is above a certain resolution it will be scaled to that resolution. Not sure what that res is.
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Lumia 1020 - Tint too green (not as nice as 920)

I bought a Lumia 1020 and already have a 920. I bought the 1020 for the camera, but I've found the screen is not as precisely colored as the 920. I noticed in the Lumia display+touch offers the ability to adjust the temperature and the saturation, but not the tint. The tint on the AMOLED screen is definitely greener than on the 920 and ends up looking a little like one of the cheaper Samsung devices.
FEATURE REQUEST:
This could be easily fixed by adding a Tint slider to the display+touch app in settings.
Thoughts? This is bad enough for me to want to return the phone and just wait for the software to come out for my 920.

My main problem with the green tint in the photos shot with my Lumia 1020 is ***NOT*** the screen of the Lumia 1020. Even If I download the photos to my PC, the green in the Photos shot with my LUMIA 1020 is over-saturated on my PC Monitor.
Just one of the examples of my problem with the green: just afer buying the Lumia 1020, I shot in November photos in the gold-colored autums forests..... and the gold leafs of the trees are nearly green on the photos.
Of course, I could try to set manually the White Balance or could use a Photo-Editing software like Photoshop Elements to work around that problem. But in 2013 or 2014, I expect that with the default settings of a relatively expensive device (e.g. the Lumia 1020) most photos will not need to be corrected with a Photo Editing Software (or with things like manual settings of the White Balance) because of the same problem (i.e. the over-saturation of the green ).
I am a little bit disappointed about this problem. Because one of my two main reasons to buy the Lumia 1020 was its photo quality reputation.
Hoping that this green tint problem will get solved.

Lumia 1020 adds yellow tint to photos

I'm posting this because numerous other people have posted with the same major issue, and there seems to be no update on what is happening...
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-blue-or-green-hue-tint-applied-after-taking-p...
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1020-Disable-Post-Processing/m-p/2031912/highlight...
My 1020 will take a crisp, beautiful shot and then after viewing it for a few seconds, a yellow tint is added to the photo and some clarity seems to be lost. It happens with any white balance setting and isn't fixable within Creative Studio.
I may be mistaken, but it seems like this problem just started. (I have had my phone for about 5 days). I will try to re-create some photos I took last week and see if, indeed, this odd processing problem just started.
I would really like to know if this is a hardware issue or a software issue, and if Nokia is aware of this and if they plan on providing a solution.
I attached 2 screenshots. The first is the photo I want and the second is after it is processed.
For a few seconds I can see the photo that I want... I paid $200 to have that photo when I want it, what's going on?
Attachments:
BEFORE PROCESSING.jpg ‏201 KB
AFTER YELLOW TINT ADDED.jpg ‏158 KB

Thanks Ceron - I suspected as much that it was the Amber update (ironically why else would it be so aptly called the "Amber" update? ) and that it would require a firmware level fix for the camera. I would hope that if Nokia suspects its on MS side that they will be working very closely with them...and quickly. I guess I am hoping that the update that ruined it was on the side of Nokia in the Amber update (since they did add their own features to it). Either way I certainly hope they get their act together and issue the fix in GDR3 or whatever you want to call the next one. I still dont understand how Apple can issue an over the air update in days time without all this carrier review BS and the rest of us have to wait weeks or months for something. That needs to be addressed if they hope to compete. Should we be hammering MS support sites as well? Anyone know of links to dedicated WP support site and if anyone has posted this there?

Syncing photos from Lumia 920 to Lumia 1020- Quest...

I just received my Lumia 1020-
I started up the Windows Phone desktop application, and wanted to transfer all the photos I had stored on the 920 to my new 1020; so I selected the photos I wanted to sync.
I got a message-
"You are deleting a large number of files-do you wish to continue?"
So, if I said yes, would I then delete the photos from my computer to match the relatively empty Lumia 1020?
Would I then lose all my photos?
Any assistance would be greatly appreciated!

Unfortunate the 920 does not have a TV out facility. It is however possible to stream media wirelessly from your phone to any tv linked to your home network using an app called PlayTo.

Lumia 1020 focus assist light wont turn off

lumia 1020 focus assist light wont turn off. i've done a hard reset and a soft reset. ive also drained the battery but the little round light continues to be turned on .
i checked and it looks like ive still got warranty from nokia. will they still honour the warranty if ive updates the software?

I have the same problem, I tested everything, hard reset, soft reset, using recovery tool to back to Cyan version, still the light is ON.. what is tyhe problem, it is ridicolous that Microsoft/ Nokia do not give an answer to this problem as many users have the same problem........
tiny_chef wrote:
Hi, alekswithkz. Just to verify, when you say hard reset, do you mean: Settings>About>Reset? If yes, you can try to download and use the Nokia Software Recovery Tool before considering sending the phone for repair.
http://www.nokia.com/us-en/support/software-recovery/
Note: The link is from Nokia US. If you are in another country, feel free to download the app from your local Nokia website.
If the issue remains, it's best to have it examined by an authorized Nokia technician. This will also determine if the repair will be covered under warranty. Warranty period starts on the date of purchase. Please bring your receipt for warranty verification.

Nokia Lumia 1020 with three hot pixels on the CCD....

Okay, i have a two weeks old brand new Lumia 1020 and noticed that whenever i took a photo or record a video, i get an L-shape of three hot/bright pixels somewhere in the middle of the photos or videos themselves, which could mean these hot pixels are burned on the camera's CCD directly. I can also see them live on the Lumia's screen, though if i zoom in on the live view passed a certain level towards the maximum zoom, they vanish. But, on most zoom levels and of course when no zoom is used, i can see them clearly, unfortunately...
The attached image shows these three L-positioned bright pixels...
Also, check the video below for better understanding; i'm just shooting the black plastic frames in-between my two monitors, to get a dark area for easily spotting the three bright pixels. When i zoom in and out, you can see that passed a certain zoom point, they dissapear and reappear. Also, when i move the camera around, they follow along the movement. The video is a cropped-down version of the 1:1 1920x1080 original version, just to get a smaller file size: https://www.dropbox.com/s/g9zfcy3vivb1nku/HotPixels.mov
So, i'm wondering...
Is this serious hardware mulfanction problem valid for a phone replacement, or this is something that warranty may not cover ?!
Thanks...
Greg
Attachments:
HotPixels.png ‏6 KB

It's hardly deep hacking. The repair facility opens the phone, takes out the camera module and puts a new one in.
Your warranty does not entitle you to a full replacement unless the phone is not repairable (in genral) and this should be a painless and easy fix.
While in some countries you would be entitled to a new phone if a fault is detected shortly after buying the device you said you bought it a week ago which would generally be too much time gone by for that so I anm pretty sure it's a repair.
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Lumia 1020 Owners - What is your iPhoto Workflow

I really want to start using iPhoto fully to manage my photos. I have my images from my past two phones in iPhoto already and that's all fine. They were the Lumia 800, and then Lumia 520 as a cheap stop-gap when my 800 broke whilst waiting for my next phone..The Lumua 1020.
I now take all my photos on my Lumia 1020. This combination of the 1020 and iPhoto has a few stumbling points:
The Lumia 1020 doesn't geotag the 38MP images, only the 5MP
iPhoto import doesn't seem to work on it's own for me
Combination of the Windows Phone App and iPhoto allow successful import, but of both the high res and 5MP versions (Still with the same Geotag problem)
If you have a Lumia 1020, what is your workflow you follow from taking your photos, importing, tagging them etc?
I don't mind too much if I end up saving both versions of a file but would like to avoid it with as little hassle as possible, I don't really want to have to tag each image twice (Once for the 38MP and once again for the 5MP).
Some things i'd like to be able to do:
Ideally only keep the high res versions of the images, without having to manually exclude the 5MP versions every time I try an import (Yes I may miss out of some of my reframed photos, but I rarely re-frame except when quickly sharing a file - I can edit the originals once in iPhoto if I want to crop etc)
Auto tag the high res versions of the images with a keyword of say "HiRes", to make it easier to find them when printing
Somehow get the Geolocation to work on the 38MP images (I may end up writing some custom code myself to copy the tag over, something would possibly run on the phone, but I haven't looked into it yet)
I tried out the Nokia Image Importer for Mac. It works well, but it does import the 38MP and 5MP and then just drops them into the file system. Although that has some advantages, i',m looking to embrace iPhoto as my photo software, as I assume I can export to file system later anyway.

I don't use the Windows Phone app from Microsoft to import pictures as it doesn't get date and time right for movies. This is my workflow:
1. Import all pictures and movies with Nokia Photo Transfer. This software is more lightweight than the Microsoft app. And it gets all dates and times correct.
2. Drag all files into the app Houdahgeo and geotag everyting using reference photos. The highres pictures get geotags from the lower res pictures without any problems. If you have taken photos with a DSLR or any other camera you can geotag them this way also.
3. Import only the highres pictures to Iphoto.
4. Delete all pictures manually in Lumia 1020. This is a lot easier since Lumia Black. And finally I delete all photos from the temporary folder that I imported to with Nokia Photo Transfer.
This is way too complicated compared to say an Iphone. With my Iphone I acomplish all of the above with two clicks.
I am not sure but I do believe that the highres pictures where geotagged by the phone in earlier versions of Nokia Camera. I sure hope they will solve this issue. There is already too much work importing pictures.

Lumia 1020 Freezes, Battery Heating Up, OS Crashes...

Hi there everyone, this is my first post here, I hope I can get some help from you guys regarding my problem with my lovely Lumia 1020.
10 days ago, I received my Lumia 1020 ( it was a gift from a friend from Norway), I live in Iraq. So warranty isn't provided here cause I went to Nokia Care in my country, they checked the IMEI and they told me that this phone wasn't imported by them, so no warranty is provided for it.
Once I powered up my phone, completed settings, it checked for an update and asked me to download it. And sure I did download it at once!. Kept updating until it reached the latest Lumia Cyan Update. Checked and saw I have a WP 8.1 phone.
Took some photos, here and there, everything was going good. Plugged in the charger to charge my phone. Then an hour later I went to check the charge and I was surprised to see my lovely Lumia 1020 heating up like crazy!!! .. I'm talking about severe heating, not a normal one due to charging.
Plugged out the phone from the charger ( original Nokia charger provided with the original box ), and I tried to unlock it, but no way! it doesn't respond to anything at all, Glance screen was stuck at the time of an hour ago. Quickly opened my laptop and googled the issue and did a soft reset at once. Then put the mobile in front of the air conditioner until it cooled down. Time/Date was reset ( very annoying ) but everything was normal ever since until at some random time, the phone freezes. Sometimes it doesn't heat up, I wait for 5 minutes or so and the phone reboots by itself. But there are times that the phone is stuck for hours ( no heat though ) so I have to soft reset it manually. And there are times when the phone freezes and heats up like crazy and I soft reset it on purpose being afraid that something might happen to the phone.
Googled everywhere, tried everything: Replaced charger, Replaced SIM card, Tried Airplane mode, Factory Reset, Nokia Software Recovery, Disabling Background apps, Disabling/Enabling Location w/wo NFC, Deleting FB & Skype, Disabling Glance & Double Tap to wake, Downgrading to WP 8 ( both Amber & Cyan via Nokia Care Suit ), ... etc everything software related has been tried. And the phone still freezes randomly. Which leads me to say that it's definitely a hardware defect that is causing these issues as my friend has the exact phone, everything enabled, and not a single freeze.
I'm desperate here, if anyone of you could give me an advice, I would be thankful.
Thanks and sorry for the long post!

I'm sorry to hear about your troubles with it.
As you mentioned here, you've done everything that can be done to your phone software wise, and it still plays up.
And as you further mentioned, it's related to hardware failure.
As your device is not covered by warranty in Iraq, you will either have to pay for the repairs down there or send it back to your friend in Norway who can then send it in for warranty repair/replacement.

What lumia 1020 Need

hello ...Have a good day every body
let's talk about Body Style for nokia 1020 it's nice. simple .i like it
have great battery life i test it .wothout using lumia 1020 for 12 hour still 100 % so it's good
but with Data packets almost 8 hour with wi fi 24 hour or less so it's like all new phones
camera 41 mp cool cam no way also the zoom
hot Screen i like it when i Watch move or vidoes or game .. HD
nokia lumia 1020 have a problem too .. hopeing they fix it for us
The menu is not displayed with a simpla way .. Difficult access to data or programs or games pr pic
Photo Gallery and video Gallery is not cool too
when i want to add new videos to my phone i need to delete the old video from my fom first after the put it again
I can not access to the files normaly form my phone i have to enter from my pc
can't kill processes when i'm out of it i have to enter to the app to end it
so in the end the softwere not cool but the hardwere is cool

Photo Gallery and video Gallery is not cool too
When you view a Photo in the Photos Hub just pinch it and you get a scrollable gallery
can't kill processes when i'm out of it i have to enter to the app to end it
The coming update for the OS will have a kill button on the open apps in the multitasking view
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Lumia 1020 - Disable Post Processing?

Preface: I've only had the Lumia 1020 for 48 hours.
Problem: I've noticed that when taking pictures with the Nokia Pro Camera application, the preview after capturing the image is awesome. If I then go to look at the captured image, there is a short pause, and suddenly the picture goes soft, detail is lost, colors become horribly skewed. It would seem that there is some massive post processing being done after the image is archived.
Request: Is there any way to disable this post processing? It's taking wonderful pictures and destroying them.
I'll see if I can take a screen capture to show what I'm talking about and I'll post again after work.
Lumia 1020 Quirks.
- Post processing done even on "raw" 34MP images.
- The entire screen is powered when using Peek. Despite being OLED and Nokia specifically stating otherwise.
- Can turn on (but not off) camera in the background on a call. App doesn't open but shutter does and spins up CPU.

So after looking at the 5MP version (attached) it seems that it is indeed post processing it after the fact and saving it that way. Which begs the question.... Why? Isn't the photo review going through the Nokia Pro Camera app anyway? Why is it doing post processing (I've also had it remove red-eye automatically when reviewing photos)?
Stil, I want to know; how can I disable it?
*Edit: Trying to attach the large format photo as well...
*Edit2: After uploading both and flipping back and forth between the "review" image, the 5MP saved image, and the highres saved image, they are all the same, meaning that it is doing the post processing as it is saving the 5MP & 34MP image. This means there is no way to truly undo it. (It also means things like auto-redeye reduction are permanent, and can't be undone, tweaked, etc.)
So.... thoughts?
Lumia 1020 Quirks.
- Post processing done even on "raw" 34MP images.
- The entire screen is powered when using Peek. Despite being OLED and Nokia specifically stating otherwise.
- Can turn on (but not off) camera in the background on a call. App doesn't open but shutter does and spins up CPU.
Attachments:
WP_20130812_12_46_36_Pro.jpg ‏2045 KB
WP_20130812_12_46_36_Pro__highres.jpg ‏10902 KB

Lumia 1020 Video problem

Hi,
I have a problem with my Lumia 1020 video recording.
1- The video is very noisy at night in normal indoor lights.
     I didn't notice when this problem occured because from the time I bought the phone I didn't used it to record videos (only used for photos). The noise will be more visiable if you watch the video in a HD TV.
2- There is a problem of maybe OIS. When I move the phone faster that problem occurs.
     I got this problem when I updated to latest Nokia Camera app from the store.
I have already done soft-reset and hard-reset and also problems are the same with Microsoft Camera too.
watch the video below so you will understand more.
https://www.youtube.com/watch?v=GBu6Mh-xyf8
Let me know of any solution. The problems are really annoying, specially the video noise with 41 MP camera.
//Edit: I have latest firmware update Lumia Cyan and all the apps are up to date.

I have this problem:
https://onedrive.live.com/redir?resid=46D770656F3ED974!176&authkey=!ACPt80rdWJT96EI&ithint=video%2cm...
It is impossible to take video footage keeping the camera still. It vibrates completely on its own. There is no way this is supposed to happen. Is this the quality of nokia products now?
I contacted nokia about this issue, and apparently because the phone is an international version it does not come under European warranty. I bought the phone from amazon UK and sent to a UK address, and when i asked the seller where the phone was from was told it was dispatched from the EU. So a product that is bought and sold from within the EU does NOT come under european warranty. This is NOT right - if this is allowed that its pretty unethical.
Anyway, so i am told by Nokia to contact the company i purchased the phone from. I do, they say they will honour the 1 year warrenty on Nokia's behalf. Great, so i send the phone back for repair. I have just today (11th Sept) recived the phone back to me, after months (since 20th July). And the above video is the first thing i test!
So now i am going to have to go through the process of trying to get it repaired (again!?), replacement (dont want if all Nokia phones are this quality), refund (preferably as this experience has left me a poor opinion of Nokia).
I am posting this in case Nokia wants to respond, and for anyone who may also have these problems. I will update accordingly in the future.
Ok here are some of the other threads i have posted too.

Microsoft Update Lumia 1020 apps crash

Just had a scary experience with this update.
After updating ALL my apps crashed and my Lumia 1020 would only call, txt, go on browser and take photos. Luckily I found a solution via Twitter. You need to instal the Italian Keyboard, which will take an age to install and in effect do a further update to the phone and after migrating your data the phone works fine. I have tried it and it works, just be patient.
DOWNLOAD ITALIAN KB
KB UPDATE READY TO INSTALL
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LOL, cheers Steve
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Lumia 1020 problem

Hi,
I have recently got a Lumia 1020. I have a problem with it that when you shake the phone something inside the camera shakes. It doesn't shake alot but a little. Is it normal?
Solved!
Go to Solution.

Seyar wrote:
Thank you farby. And is there any tutorial for Lumia 1020 Camera usage. because when I take photos at night time it has noise.
Below links provide tips about photography. Hope these would be of help as well.
http://www.nokia.com/global/experience/photography/
http://conversations.nokia.com/2013/10/11/richard-dorman-my-10-top-nokia-lumia-1020-photography-tips...

Lumia 1020 wont crop photos

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