Lumia 1320 screen problem

Hi
i just bought a lumia 1320, this happened to me 5 or 6 time in one day and didn't happen again
when i unlocked the screen the screen was columns of colors and the colors were changing, and each time i reset the phone and screen was ok!
while the screen was like that i took a screenshot and it was my home screen and even the glance was ok but the screen was bad
what was the problem and how can i fix it ?!
thank you all
Solved!
Go to Solution.

Hi, Saymukh.
We completely understand your situation. This issue is still occuring on your phone, is that correct? The latest software released for a Lumia 1320 in India is Lumia Cyan. Can you confirm that the said software has been installed on your phone? Go to Settings> extras+info to check. For your system apps, go to Store> ...> downloads and see if there's pending updates.
If your have confirmed that your phone's software and system apps are up-to-date, try using the Nokia Software Recovery Tool and see if it will make a difference. See: http://www.microsoft.com/en-in/mobile/support/product/lumia1320/faq/?action=singleTopic&topic=FA1429.... Make sure that you back up your personal files to avoid data loss.
After this workaround, monitor your phone's behavior. We are hoping for a positive outcome. ;-)

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Lumia 1320 screen flickers.

I have a Lumia 1320 and I've noticed a slight flicker on the screen. The flicker occurs only when the screen's brightness is low, no matter what I'm doing on the phone. It flickers even on glance screen. After some research online, I found that other people have this problem aswell. Is this software or hardware related? Is my device faulty?
I found a video demonstrating the same issue but on another device. The flicker is the exact same on my L 1320.
https://www.youtube.com/watch?v=slwkFhpiYbs
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After some research online, I found that its not an issue only on 1320 but on other devices aswell. Cmon Nokia, this phone has been on market for over a year. Issues like this should be fixed already. What should I do? Should I go on Nokia Care Center and ask for a new device? Screen replacement?
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The thing is though that from what I've read online other people have this issue aswell. Which means that I don't have a faulty device. Which leads to the conclusion that it's either software related or a general hardware issue of all (or at least a batch) of L1320. Either way, this device has been on the market for over a year. Shouldn't this issue have already been addressed?
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First step is to ask on here, next is to speak to Nokia asap and keep asking.
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Always keep your customers in the loop....or see them turn away.

Lumia 1320 upgrading problem

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Solved!
Go to Solution.

That code determines the firmware variant you have. It is the identification number of that ‘im-mea3-1150 … 000-ir’ stuff you see in the menu. 059V7J9 is the generic country-variant for Iran which explains 000-ir as operator. Lumia Black is the latest firmware version for this firmware variant. To get Windows Phone 8.1 (Lumia Cyan), you would need another firmware variant.

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Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
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Lumia 620 screen problem.

I have been having this odd problem where the screen doesn't come on when I press the unlock button. At first I thought the phone had hung but after further investigation, I found that it was just the screen that wasn't coming on.
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Hi, Pendtoni93. Are you still having this issue? When you said 'restart method', did you press and hold the volume down and power keys together until the phone vibrates and starts up?
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Lumia 1320 Screen

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I have bought new Nokia Lunia 1320 just 3 months back. It is working fine. All of a sudden today, screen has turned unresponsive/ dead and does not recognise any of my commands - via touch or pressing side buttons.
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Hi, Paras625. I believe you're using the same phone's model as Ilesh. If yes, do you get a similar behaviour? Does it manage to respond when you're trying to charge it? This is to test if it has something to do with the battery. Can you remember if you've downloaded an app before that happened? You may proceed to step 3 if rebooting didn't help. Check it here: My phone does not work or respond as expected. The given link is intended for the US, but still applicable regardless of your location.
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Problem with display of nokia lumia 1320

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Hi, as this is the official discussion forum, we cannot discuss warranty voiding actions such as self repair.
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Nokia Lumia 1520 - Screen Brightness Problem

I have two Nokia Lumia 1520.
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Moderator's note: We have removed the IMEI numbers. Posting of personal information is not allowed in this forum for security purposes.

I have Nokia Lumia 1520 Black.
I have also been facing the same problem with screen brightness.
The problem occurs only when the Brightness is in Automatic mode.
--> When the Brightness is set to Automatic mode & take out from dark location to bright location the display turns out to weird grey color.
--> And then if the brightness is set to low, medium or high display comes to normal.
Is this issue related to the hardware or software.
If it is related to the Software will you be able to fix it ? or else How about the replacing with the new one ?
Awaiting for the response.
nonnin8 wrote:
Same here i have white 1520
I have another problem with the screen, when it wakes up or i get a call the colours are off grey colour are very light grey and after few moments it turns to normal.
I am using WP 8.1

Nokia Lumia 1320 data coonection problem!

since update to 8.1 i can't use data connection on phone, but internet sharing works.
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Hi Stuportuguese,
As I know, this problem is not related to development issue. I would recommend you post new thread on community forum for effective response.
http://answers.microsoft.com/en-us/winphone.
Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate
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Lumia screen problem

Hii
I bought my brand new lumia cell just 3 weeks before and after 3 4 days it suffered from screen problem. It become auto responsive. I got it replace immediately. But the miser hasn't left yet. The same problem occurred in the new unit.Not only that sometimes it hangs up, sometimes couldn't able to increase the volume while listening songs. I have no trust on nokia now as it was my first ever nokia phone. Going to shift to new company soon.

Since you have had the issue and a replacement Its possible your phones came from the same batch and there is a fault,return the device ASAP explaining the problem.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 920 screen broken + other problems

Hi,
There are many videos posted about breaking lumia 920s screen and how difficult it is.
Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
Has anyone else expriences such things?
Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
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The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
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It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
Again, thanks for replies.
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My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

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What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

Lumia 1320 screen problem

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