Lumia 1320 Screen

Hi,
I have bought new Nokia Lunia 1320 just 3 months back. It is working fine. All of a sudden today, screen has turned unresponsive/ dead and does not recognise any of my commands - via touch or pressing side buttons.
I can hear the call ringing, but cannot answer/ call back. I am unable to switch off & restart the mobile as well.
Any sugsestions?
Thanks in advance,
regards,
ilesh

Hi, Paras625. I believe you're using the same phone's model as Ilesh. If yes, do you get a similar behaviour? Does it manage to respond when you're trying to charge it? This is to test if it has something to do with the battery. Can you remember if you've downloaded an app before that happened? You may proceed to step 3 if rebooting didn't help. Check it here: My phone does not work or respond as expected. The given link is intended for the US, but still applicable regardless of your location.
BTW, welcome to Microsoft Mobile Community!

Similar Messages

Lumia 1320 screen flickers.

I have a Lumia 1320 and I've noticed a slight flicker on the screen. The flicker occurs only when the screen's brightness is low, no matter what I'm doing on the phone. It flickers even on glance screen. After some research online, I found that other people have this problem aswell. Is this software or hardware related? Is my device faulty?
I found a video demonstrating the same issue but on another device. The flicker is the exact same on my L 1320.
https://www.youtube.com/watch?v=slwkFhpiYbs
You can see the flicker clearly at 0:15 sec. It is more noticeable off camera.
After some research online, I found that its not an issue only on 1320 but on other devices aswell. Cmon Nokia, this phone has been on market for over a year. Issues like this should be fixed already. What should I do? Should I go on Nokia Care Center and ask for a new device? Screen replacement?
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-625-Screen-flickering/td-p/2208981
http://forums.wpcentral.com/ask-question/297654-display-backlight-flickers-when-brightness-setto-aut...
http://forums.wpcentral.com/nokia-lumia-625/247981-screen-flickering-auto-brightness.html

The thing is though that from what I've read online other people have this issue aswell. Which means that I don't have a faulty device. Which leads to the conclusion that it's either software related or a general hardware issue of all (or at least a batch) of L1320. Either way, this device has been on the market for over a year. Shouldn't this issue have already been addressed?
I've read on another forum that a fellow owner of a L1320 with the same issue changed his screen twice on Nokia Care Center, and the device still had the issue.
PS: Nokia Support replied to me this morning on the e-mail that I've sent them regarding this issue. You won't believe what they told me in response: "Set the display brightness to high to stop having this issue". Unbelievable.

Lumia 1320 screen sensitivity

just as lumia 1520 in discussions.nokia. com/t5Nokia-Lumia/Lumia-1520-Screen-Sensitivity/td-p/2278919
Lumia 1320 has the same problem, lots of people in vietnam got it. My 1320 is also bad, it's really pathetic to browse, navigate on IE or app.... since i cannot touch properly with the screen especially with a small finger like pointed finger.
I own Samsung focus, Lumia 1020 and 720 and have no problem at all with these phones.
Please take a look at the problem.
by the way, your flood/spam dectection is dumb as it blocks me from posting another link from nokia.com
Nam Vo

First step is to ask on here, next is to speak to Nokia asap and keep asking.
Problem is they do not want to admit to any fault...no company does due to sales, so they sell stuff and fix after we buy it...or maybe not, so best thing to do is speak to them/complain as its your right, this will speed up any fix on way.
I would rather they said "yes we know of a few issues which we are working on and will fix asap" that informs me, that buys them time and helps people, what does not help is the whole "what issue, odd you are the first person to mention this issue, I will pass it on to our tech dept" that been a lie, that makes me want to go right back to android.
Always keep your customers in the loop....or see them turn away.

Lumia 1320 screen problem

Hi
i just bought a lumia 1320, this happened to me 5 or 6 time in one day and didn't happen again
when i unlocked the screen the screen was columns of colors and the colors were changing, and each time i reset the phone and screen was ok!
while the screen was like that i took a screenshot and it was my home screen and even the glance was ok but the screen was bad
what was the problem and how can i fix it ?!
thank you all
Solved!
Go to Solution.

Hi, Saymukh.
We completely understand your situation. This issue is still occuring on your phone, is that correct? The latest software released for a Lumia 1320 in India is Lumia Cyan. Can you confirm that the said software has been installed on your phone? Go to Settings> extras+info to check. For your system apps, go to Store> ...> downloads and see if there's pending updates.
If your have confirmed that your phone's software and system apps are up-to-date, try using the Nokia Software Recovery Tool and see if it will make a difference. See: http://www.microsoft.com/en-in/mobile/support/product/lumia1320/faq/?action=singleTopic&topic=FA1429.... Make sure that you back up your personal files to avoid data loss.
After this workaround, monitor your phone's behavior. We are hoping for a positive outcome. ;-)

Problem with display of nokia lumia 1320

My lumia 1320 display has broken,,but the phone is still 100 percentage functional ,,,but there seems to be a lot of cracks on the display...so...what should i do???
should i replace display or digitizer or front glass screen lense cover...please help

Hi, as this is the official discussion forum, we cannot discuss warranty voiding actions such as self repair.
What I would suggest anyway, is that you bring it to a Nokia care point to have it repaired. It will cost you, but you get it professionally done.
Good luck!

Lumia 1320 Crash problem

Yesterday, I got a brand-new Lumia 1320 that came with cellular service plan from a telecom provider in my country.
It was working fine until this morning, I was charging it via USB connection to my Windows 7 PC when it suddenly "crashed", showing random vertical colorful lines on the screen that changes from time to time. The back, start, and search panels stopped working. I could turn off the screen and it would show the normal turned off screen, but when I try to unlock it, I can't.
I wasn't able to take a picture of it because I panicked and restarted my device right away.

Hi
Even I suffered the same problem. I was out and when I checked my phone it was switched off. I tried to switch on by pressing the power key but it dint start. After a while it started and colorful vertical lines came up. After that I pressed power key many times and finally the phone started but many settings were changed. I am so panicky

I am suffering by Lumia 1320

17-May-14, I purchased a Lumia 1320; after a couple of days I noticed that I am having trouble whiling receiving calls. I need to press the power button twice to swipe the screen to get the text "Answer" as active. In this scenario I took the handset to Nokia Care on 7-June-14. Day-before-yesterday was 23-Jun-14 when 16 days passed, but I did not get proper solution, yesterday the nokia care representative was telling me that I have to use the phone without flip cover or make a hole in flip cover on the part which covers the sensor. I saw a colleage of mine who is using lumia 1320 with flip cover and without making any hole. What do you think, isn't it a faulty handset? Is it a good customer service?
What should I do, please suggest me.

Thank you very much for your reply. I have checked and see my feedback.
Make or receive a call with the phone. -OK
Once the phone is in a call, place your hand 1cm above the screen and the display will switch off. - Display does not switch off when I put my hand 1 cm above. No change
Remove your hand and the display will switch back on. - No change
Repeat steps 1, 2, and 3 three times to verify the proximity sensor function.
Please tell me what I can do now?

Is Lumia 640 XL's touch better that the Lumia 1320...

hi
this is navendu can u pl tell me whether 640 xl touch is bettter or lumia 1320 touch is better as 1320 is nokia build
how is battery performance and how is the performance then lumia 1320
Moderator's note: The subject was amended as we've created a new thread for this post.
Solved!
Go to Solution.

Hi navendukumar100,
Welcome to the Microsoft Mobile Community. Regarding the touch screen technology, the Microsoft Lumia 640 XL has a capacitive multipoint touch screen. You can control the screen by touching it with one or more fingers. This type of a touchscreen relies on the conductive properties of the human body and can sense even the slightest touch. While the Lumia 1320 has a super sensitive touch screen. It can detect touch even if you are wearing gloves.
Regarding the battery performance, the Lumia 1320 is much better. The battery capacity of this phone is 3400 mAh compared to the Microsoft Lumia 640 XL that has a battery capacity of 3000 mAh.

Nokia Lumia 1520 - Screen Brightness Problem

I have two Nokia Lumia 1520.
Both of them have the same problem. I will explain the problem to you in detail and before that let me assure you I am a Windows Phone long time user , have been part of the development , developed several apps for the platform and I have used Lumia 800 , 720 , 920 , 925 and now 1520. So I am well aware of all the settings , sunlight readability , automatic brightness etc. This problem is not due to any of these , I can assure you
Now the problem ,
I set the automatic brightness option OFF
I move the brightness to HIGH
Then I lock the phone
When I unlock the phone , the brightness drops by 10% suddenly without any intervention
This problem happens sometime. Some days I see this problem , some days I don't and there are few days where I see this problem very heavily.
I purchased another 1520 and it has the same problem. I am very sure , from my experience that this is a firm ware issue. This is NOT a hardware problem , but a serious problem from your software end. It is prudent that Nokia recognizes this problem and finds a solution to this. Interestingly , I am not the only one who is facing this problem , the whole globe is facing the same problem and for such a pricey phone , this is a frustrating experience - very frustrating. I am sending some links , which will show the problems users are facing:
http://forums.wpcentral.com/nokia-lumia-1520/255608-lumia-1520-screen-brightness-dimming-unwantedly-...
http://forums.wpcentral.com/nokia-lumia-1520/251303-screen-dimming.html
http://forums.wpcentral.com/nokia-lumia-1520/252501-screen-brightness-fluctuates-purpose-bug.html
http://forums.wpcentral.com/nokia-lumia-1520/255508-lumia-1520-screen-brightness-problem.html
The phone is rock solid and amazing except this irritating problem.
I have only few days within which I can request a exchange from the merchant. So if any Nokia official can confirm that a software fix is on the way , it would be super helpful
Nokia , please help !
Moderator's note: We have removed the IMEI numbers. Posting of personal information is not allowed in this forum for security purposes.

I have Nokia Lumia 1520 Black.
I have also been facing the same problem with screen brightness.
The problem occurs only when the Brightness is in Automatic mode.
--> When the Brightness is set to Automatic mode & take out from dark location to bright location the display turns out to weird grey color.
--> And then if the brightness is set to low, medium or high display comes to normal.
Is this issue related to the hardware or software.
If it is related to the Software will you be able to fix it ? or else How about the replacing with the new one ?
Awaiting for the response.
nonnin8 wrote:
Same here i have white 1520
I have another problem with the screen, when it wakes up or i get a call the colours are off grey colour are very light grey and after few moments it turns to normal.
I am using WP 8.1

My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
Since yesterday, i am facing this issue. Its 1 month old mobile.
Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

Lumia 1320 - one day old and hanging

I purchased a Lumia 1320 yesterday (to replace my Lumia 800). I have been using the phone without issues for the past 24 hours. I just finished configuring my data and apps, and it has started hanging.
I have reset the phone a couple of times (holding down the on button for 10 secs). it goes through a reboot, teases me by allowing me to navigate to anything I like, but once I get intyo the application (eg settings, wifi page) I cant get back - the home and back buttons dont function (although the phone vibrates), neither do the camera, on/off, search buttons do anything.
The only thing that does anything is another reset - and all that does is take me back to the same problem
I believe there is 350Mb of storage left on the phones onboard memory.
Any suggestions? Thanks

Are you using external SD card? Probably an incompatible SD card could be causing these issues otherwise it could be a case of faulty device.

Lumia 1320 overheating

My lumia 1320 keeps overheating. After using an app that requires either gps and data usage or just some Game my phone shuts Down after 5-10minutes and is really hot. What is the problem?

Long press the back key to check applications running in the background. Swipe down or tap on the X mark to close the apps that you no longer need. You may also block apps by going to settings > battery saver > swipe left > recent battery usage > tap on any app to manage it. Hope this helps.

Lumia 1320 upgrading problem

hi guys
a month ago i've bought a nokia lumia 1320 from a local store in iran.but when i want to upgrade it to cyan wp8.1 it says your phone is already updated.now the problem is when i checked the microsft for my phone version (3056.40200.1407.10443) i found somthing similar 3056.40200.1407.2 which was for o2 in germany. but manufacturer name on my phone is rm-994-im-mea3-1150 which is for meadle east... and mobile operator is 000-ir which i couldn't find any info about this operator.i'm really confused.wanna know if i can upgrade my firmware or not????!!!! my software is lumia black and os versian is 8.0.10.521.155. also hardware revision number is 2(i don't know what are these)
if anyone can help me with that,any suggustion would be appreciated.....thanks.
Solved!
Go to Solution.

That code determines the firmware variant you have. It is the identification number of that ‘im-mea3-1150 … 000-ir’ stuff you see in the menu. 059V7J9 is the generic country-variant for Iran which explains 000-ir as operator. Lumia Black is the latest firmware version for this firmware variant. To get Windows Phone 8.1 (Lumia Cyan), you would need another firmware variant.

NOKIA LUMIA 1320: Thai ROM no 4G

Hi there,
Just a quick one, I bought a Lumia 1320 on ebay and somehow found out that the phone has a Thai ROM, which in itself it's not a problem but I'm just wondering if, being in the UK, this can impact the phone usage.
And eventhough I have a 4G SIM / contract, the phone doesn't offer me the option to go 4G
Is there any point in installing a UK ROM?
If so, how do I do it?
Thanks.
Solved!
Go to Solution.

johnwinchester wrote:
IMO, this whole idea of disabling 4G on certain devices is stupid.
When i purchase an operator unlocked phone, I should be able to use it with any operator anywhere in the world.
Disabling the 4G option in "max connection speed", is not doing any good is it?
What damage could it cause anyway.
If the country/ network operator doesn't provide 4G, and yet the user stupidly selects 4G in max connection speed, the phone would simply fall back to 3G (or even 2G)
But the converse is not true. If the user moves to a country which has 4G, he cannot select 3G as max speed and expect the phone to automatically jump to 4G.
I say, if the hardware is capable of doing something, then you should give it to the user.
This is classic Windows. It does the same on the computer too!
The Windows 8.1, and the Windows 8.1 Pro, are the same operating systems.
Depending on the product key used, features are locked in the standard version
The actual explanation for this, not the pub-argument version, is the following:
When using a 4G/LTE enabled phone in countries where 4G/LTE networks are not yet deployed or still under construction, there may be issues with calls, SMS, or data connection. In worst cases the phone SIM may be rejected by the network.
In line with this, when a Lumia is purchased in a country where 4G/LTE network is not yet enabled by the operator, the devices are be shipped pre-configured to 3G network connectivity to avoid these problems.
If 4G/LTE networks become available later, it is possible to enable the capability with an over-the-air software update. However, unfortunately there is no information on when this particular over the air software update may become available for a specific device.

Nokia Lumia 1320 & Hyundai Tucson HiFi

Can someone please help me with the following problem?
Lumia 1320 pairs with vehicle apparently with no problem. Calls attempted from the phone book in the car's hifi system will not connect. If a call is initiated directly from the phone then everything works correctly with all sound coming though the hifi unit. I have been into the Bluetooth settings in the phone using the "advanced" button to use the "connect in a different way to use speech with bluetooth in my car" option, this did enable one call to be placed through the hifi unit, but the unit has reverted to as described above.
My local Hyundai dealership has shed no light on the matter and the reseller of the phone has not been much help either.

The CAR probably uses or is set to use SAP which is not supported by Windows Phone. SAP will basically tie in the phone SIM to the cellular in the car itself. You need to use PBAP for the car to read and use the phone phonebook, then use the car controls to dial using the phone and have it stream the audio back and forth to/from the car.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 1320 Screen

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