Lumia 1520 - back arrow button and Windows button ...

Hi,
Can someone please tell me why the back button and the windows button have stopped working (2 of the three buttons at the bottom of the Lumia 1520)? The search function works fine by the way.  It is also causing the 'Listening' function to turn itself on all the time, which I assume is to do with the functionality of the Windows button in the middle of the three.  I'm going to throw it out the window soon...Any help except turn off and on again, change sensitivity (tried these) would be greatly appreciated

You can try a soft reset by holding both the Power and Volume Down buttons pressed until the phone vibrates and restarts. If that doesn't help, try a full reset from settings > about > reset your phone. Make sure you back up all you can before doing that. The last DIY resort is a complete clean firmware reinstall using the Nokia Software Recovery Tool
If the buttons still don't work properly after all that, it'll have to be a visit to Nokia Care to have the phone checked for a hardware fault.

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